Re: NTL junction box smashed to smithereens
 

How do you know a cable might not need repulling to your propety?

Re: NTL junction box smashed to smithereens
 

Ultimate think about it.

Cabinet gets smashed, it may have damaged the cables underground as well.

Re: NTL junction box smashed to smithereens
 

They fixed everything, my neighbour got everything back, phone TV and internet, I got TV and internet, just not phone. And they left a card at my door saying everything is working, phone doesn't work.

Re: NTL junction box smashed to smithereens
 

Restoring an entire cabinet is not a minor job, there are bound to be the odd problems afterwards. Simply contact ntl on Monday and explain the problem.

Re: NTL junction box smashed to smithereens
 

Yes, but as ethical and empathetical as a company might be, they also have a job to do. When the WTC was destroyed in 2001, there were some major routing hiccups on the Internet, and indeed services to many parts of america were disrupted. However, most of these were restored in hours, due to the professionalism of the IT industry.

As much as the news agencies hate to show it, in the face of tragedy, for the majority of people, life goes on....

Re: NTL junction box smashed to smithereens
 

Final posting from me on this thread.

I phoned up NTL this morning, booked an engineer to come out in the afternoon, he came on time and sorted out the phone line. Now everything is back. Well done NTL!

Re: NTL junction box smashed to smithereens
 

IS there no 24 hour number where by you can speak to somebody about a fault, not just an answering service?

BT have their faults but atleast you can talk to a human being...

Re: NTL junction box smashed to smithereens
 

I wouldn't imagine that there would be a room full of operatives waiting to take fault calls all through the night. Maybe if the ones that were on duty were all taking calls any other customers trying to get through would get an answerphone response and a call back from an operative when one was free. Did you leave a message?

Re: NTL junction box smashed to smithereens
 

Yes, about 2 hours ago..... surely they cant be that busy...

Not unless there customer service is cr@p... oh well it is NTL aint it :erm:

Re: NTL junction box smashed to smithereens
 

For all you know there may be a man and a van already trying to rectify the problem, particularly if more than you are affected by the fault. Maybe one of the NTL peeps could tell us how the overnight telephone fault service works?

Re: NTL junction box smashed to smithereens
 

I believe that if its BB or Telly your out of luck, the 24 hour number is for phone faults only, even then it I think they'll only just to it if you're an "at risk customer".