Re: Newer STB's
 

Well if you are swapping over to a Samsung or SACM I'd imagine that the £25.00 fee would cover this.

Re: Newer STB's
 

Thanks for that, dezzo.

Re: Newer STB's
 

Just to make it clear thats how I think it would work. I've no in-depth or insider knowledge of how the whole process will be completed.

Re: Newer STB's
 

if you upgrade to 1.5 meg or have problems you may get a samsung box

Re: Newer STB's
 

Hi..I'm new .... but reading the threads I decided I needed a SAMSUNG stb ... complained my Pace was freezing..booked an engineer..& heypresto he had a Samsung box onboard and fitted it no probs.

The remote now actually changes channels..the box matches my silver 28" TV and I've got rid of the fcuking black box you would't dream of buying in ASDA..nice one guys;)

Re: Newer STB's
 

I had a new install done last week (langley area so BB is through SACM) and the engineer put a nice shiney Samsung in. No problems with it so far.

Re: Newer STB's
 

the only automatic swaps to Samsung boxes are for 1.5meg broadband, 750K still runs on Pace boxes. As for requesting a Samsung - it just depends on what the tech has on his van. As for freezing pics etc. there are numerous reasons for this to occur and swapping for a Samsung may not even cure this.

Re: Newer STB's
 

Just a little note to those who are thinking about it (and I know some of you are.... :rolleyes: ) Unless you *need* a samsung (for 1.5meg+ bb), you cannot ask for a swap just because the black Pace doesn't match your silver tv.... If you feign a fault call out and nothing's found, not only will you NOT get a Samsung, you will be charged for a full call out fee.....

Re: Newer STB's
 

Nope, both (since quite recently). However some Langley areas aren't yet being fitted with Samsungs (Cardiff, Swansea, Glasgow for instance).

Re: Newer STB's
 

How recently? We had to have a replacement box in Cambridge about 4 months ago but got a "brand new" Pace.

Re: Newer STB's
 

Hi Orange,

It's rumoured that in the New Year that NTL will be introducing new broadband speeds e.g.2MB.

I currently pay £24.99 per month for my broadband, have a Pace 4010-N STB and have the 750k service.Looking at the new pricing structure I will be eligible at the same price for the 1MB service. As, so I'm told, my Pace box cannot provide this does this mean I will receive a new STB please?

Any info greatly appreciated please. :)

Re: Newer STB's
 

ntl have not stopped installing new Pace boxes. Samsung are the second supplier.

Re: Newer STB's
 

A 4010 in Manchester? Are you sure? (Maybe it's one of those mislabelled boxes)

Assuming you really have a 4000, then this is capable of 1Mb, and you won't need a box swap.

Re: Newer STB's
 

If all 4000 series can do 1MB then that's great. Thanks for the information.

Re: Newer STB's
 

:wavey: Hello! :)

Yes, all Paces can deal with up to and including 1meg ( :erm: )...;)