Originally Posted by erik99

didnt work. called ntl bb support this morning. its a 2hour wait on hold to get through to them at night.

someone with a thick asian accent told me i had to be at the pc to investigate this. 'its worth a try' i was told. didnt matter that i asked that the modem be removed and readded, didnt matter that its not a local problem.

now going to call the supervisor of the engineer who installed the bb see if that gets me anywhere.

Originally Posted by Debsy42

He won't be able to do anything really sorry but do you want to PM me your details and I'll have a look later for you.

Originally Posted by nostra

in which case this is an ntl problem and nothing to do with your pc...

ip's which range from .248 - .253 are pre-registration

anything outside this range is a registered ip address

turn the modem off the pc off and both back on

if you are still picking up an ip address in this range contact technical support

a) ask them to check you mac address on the system is correct
b) get them to check you are registered to the correct dhcp
c) if above 2 correct ask them to remove and re-add the cable modem back on

this should solve the problem for you :D

no amount of working on the pc is going to do anything for you

you can prove your pc is ok by going to https://autoreg.autoregister.net ... bet it displays for you ;)

Originally Posted by erik99

all being well i can attempt to register the modem tonight again

Originally Posted by erik99

works now, i mean the blockage to the registration was removed when ntl removed then readded the modem.

was then able to register the modem.

thank you for the help, and also to Debsy42 who helped in pm. i will call here first in future

Originally Posted by erik99

spoke too soon, my modem is being awarded ntlhm100-bronze.cm instead of the gold. will call them on monday :/

Originally Posted by Debsy42

that might have been me :erm: whoops, sorry !!!!!