Originally Posted by James79

Hopefully this will kick in very quickly.

Over the past few weeks, the number of spam emails that I am receiving has been increasing from three per day to an all time high of almost forty today. For example, today I had 40 new emails - I thought - good grief, Im even more popular than I thought!!! Unfortunately, 37 of these were Spam offering me all sorts of services from spam filtering and virus protection software, pain relief methods, and even viagra and such likes. Im not so naive as to do anything other than to delete the messages concerned but it is becoming a bit annoying to have to delete loads of emails. Is it any wonder Ntls servers keep on going offline.

James

Originally Posted by andygrif

Is there a link anywhere?

EDIT: Found it.....

http://www.ntlworld.com/help/aup/anti_spam.php

Originally Posted by badnbusy

Might be to some, but....the problem is - NO spam filter is 100% accurate. So...what happens to the emails that get accidentally caught (and probably deleted) by mistake. You will never even receive the email as it will be killed at the server.
<snip>
Fully agree with the virus scanning though. Good job ntl...

Originally Posted by How accurate is the filtering?

The first and most important measure of the accuracy of any spam filtering system is that the number of genuine e-mails wrongly identified as spam should be as close to zero as possible. There is, however, always a very small chance that a non-spam e-mail will trigger a filtering rule by mistake - this is known as a "false positive". Brightmail claim a false positive rate of just one per one million. This means that if the system decides that a mail is spam, then it is almost certainly spam.
The second measure of accuracy is that the number of spam messages that escape the filtering system (a "false negative"), should also be as low as possible. However, because the primary objective is to reduce the number of false positives to almost zero, it does inevitably mean that some actual spam will slip through. Brightmail claim to be more than 90% effective in identifying spam. For more information see the Brightmail website

No filtering system is 100% effective at identifying spam e-mail. If your address is targeted before Brightmail has set-up rules to recognise a particular piece of spam (Brightmail claims to update their rule-sets within a few minutes of seeing a sample), then you'll be unlucky enough to receive some spam. Demon believes that this is a very effective spam-filtering system and recommends customers use it to reduce the volume of unsolicited e-mail.

Please do NOT contact Demon Support if you do still receive an occasional e-mail which is spam. Whilst the Demon anti-spam filtering service should detect most spam, it is not guaranteed to remove all such messages. You can, however, help to further improve the accuracy of the filtering by submitting copies of unfiltered spam, or legitimate e-mail incorrectly identified as spam, to a special forwarding address.

Originally Posted by slowcoach

Surely NTL would place the removed spam into a WebMail spam folder so that you could at least check that spam was really spam and there should also be a control so that you can block/unblock spam otherwise if the system is on auto-pilot some genuine mail is always going to vanish into the ether with no option to allow it.