Re: Can anyone close accounts here?
 

They were "closed" and could not help me. The BIG problem about cancelling is that I have nothing to cancel. There was never anything ever installed at my house....:confused: They can't bill me for nothing, can they?

Re: Can anyone close accounts here?
 

no they can't but you still need to get it sorted out!!

this guy... Steven Birnie is the Call centre manager for customer relations who deal with discons, try emailing him :) Most ntl internal email addresses are first name dot surname @ntl.com try it i'm sure he will reply to you and sort this out for you :)

contact name taken from... http://iccoventry.icnetwork.co.uk/01...name_page.html :angel:

Re: Can anyone close accounts here?
 

If you can check with your bank & make sure that the direct debit mandate is cancelled, they will soon get in touch when they find out they cannot get any money from you.

Re: Can anyone close accounts here?
 

Am I missing something here? I don't recall ntl doing a 60 day free trial (especially one where you cancel after two months... :erm:. )
Even so, if he had received a 60 day free trial, it would have to have been installed....but then he says he's never been installed...

Somethings not right here... :scratch:

Re: Can anyone close accounts here?
 

they are doing a free trail as it is mentioned in the results published last week as they believe that 78% of people who take the trail keep the service at the end of it :)

Re: Can anyone close accounts here?
 

Thanks Scooby.

The rest still doesn't make sense though. :confused:

Re: Can anyone close accounts here?
 

if you read back through it the orignal poster never mentions a free trial, he says he is being billed for a service that was not installed. The free trail was mentioned by someone else :)

Re: Can anyone close accounts here?
 

See post #5

Re: Can anyone close accounts here?
 

still doesn't change what he is saying though, he is just saying that he got the first 2 bills with no charge because of the free trail offer. But he was not installed so should not of got any bills!!!!

Re: Can anyone close accounts here?
 

OK, so why wait until you've already received two bills (regardless of the charge)? Still sounds dodgy to me. :shrug:

Re: Can anyone close accounts here?
 

Sounds like a ntl mess up to me :)

Re: Can anyone close accounts here?
 

Sound's like troll food to me :D

I'm on this phantom 2mnth free trial, on the 59th day I shall be one of the 22% that do cancel.
I shall do so verbally & in writing.
I will look forward to being told to keep my modem.

Re: Can anyone close accounts here?
 

Ok people thanks for your help. The account should be cancelled on the 8th December 2004 and I should not be getting anymore bills from them. We will have to wait and see about that.

Re: Can anyone close accounts here?
 

the 2 month free trial ended at the end of sept

Re: Can anyone close accounts here?
 

What number did you call? I called the customer service desk and they gave me a number for Customer relations? or something like that
It's.....0800 0520243
Try that one