Re: lost my modem!
 

Sorry but isn't there usually uproar if someone at NTL is thought to be lying

Re: lost my modem!
 

IRTHG2P7.
He seems still to have a Teryaon (my mistake, he lost the NTL CM120), ask to get that provisioned instead - job done. Nothing to worry about until the end of the contract and they will in all likelyhood bother to ask for the CM back (as they cost £10 -IRTHG2P3).

Re: lost my modem!
 

Yes there is and nobody has lied so far. Post 1 even asks what do I do?
If this customer has thrown out NTL property :nono: , can he use his Terayon instead?

Re: lost my modem!
 

ok long shot, but worth a try, if they set you up as a house move & you havent reg'd the cable modem since the housemove, you could try this.......as i said a long shot but may work,

plug in the terayon, should pick up an ip ending in +248, as it wont be registered ( ie has been removed ), try to browse to this website :

https://autoreg.autoregister.net/cgi/housemove

will need username & password of main email account, though this will only work if you have been set up for a housemove.

Worth a try...& try not to lose the terayon aswell ;)



Ps...if it does work, im expecting an invite to the next party :)

Re: lost my modem!
 

yes i still have the terayon modem. The silver cheap looking NTL one is what ive lost. When you say call up and get it provisioned what do you mean?

Re: lost my modem!
 

Provisioned = registered on the network to "provide" your service.

BarFly has this one nailed, try his suggestion.

Re: lost my modem!
 

Finally managed to get my service cancelled, asked when they wanted to pick up the modem and the guy told me that I was 'Free to do with it what I wanted' as they wouldn't be collecting it!

It's a pity there so light, otherwise I could at least have a door stop :D

Re: lost my modem!
 

Perhaps you should stick it in the post to the OP and save him £50!

Re: lost my modem!
 

does anyone have an alternative number for the broadband guys at ntl. The people they have on the phones are usually remedial at best, I wanna speak to someone who is at least a little savvy. Has anyone else ever had an old modem reprovisioned? I dont understand why they made me change modems in the first place. This is all so frustrating.

Also to make things worse I cant try bar flys recommendation as I dont have a username and password. Originally the account I transferred was in my fathers name, then a couple years ago when I moved out he had it transferred into my name. The only usernames and passwords we ever had were for 2 old dialup accounts (we had 2 ntl lines so ended up with 2 0800 User/Passes). When I first got broadband the "installer" was simply phone up some number and tell the guy your MAC address lol no users or passes etc... so much hassle.... :(

Re: lost my modem!
 

ive just had another thought. Can I simply run the broadband installer whilst my terayon is connected? Ive got a letter with the PIN and Serial Number for the new installation. Are they locked to a specific modem? Or is it simply a case of them sending out any old modem(and therefore mac id)?

Re: lost my modem!
 

bump

Re: lost my modem!
 

just try it and see if it works

Re: lost my modem!
 

have you tried the normal autoreg page on the old modem?, as you never regestered the new one, the peice of paper you got that had all you pin number and stuff on, should still let you regester the old one again.

goto the normal autoreg page (the non-moving house one) on the terayon
https://autoreg.autoregister.net/cgi/cablereg .

Its a very long shot, but it might just work.

-Chris

Re: lost my modem!
 

woot the plan worked. The normal autoreg process detected the modem as a terayon but didnt complain. its registered and im now back online :D

Thanks for the help guys its been much appreciated. I bet that I find that modem now that the problem is solved :lol