Re: My new bill
 

£37.99 is the price for 1.5mb.
Your bill clearly shows that you're going to be charged for it at £37.99.

I can only assume you've been misadvised, because £34.99 was the OLD price prior to the June price changes.

Re: My new bill
 

The lady told me that this one was £37.99 but that included a couple of extra days cos my bill date will be 24 or 25. The charge will then drop to £34.99.
The extra £3 does not bother me that much, it would just be nice to find out once and for all.

Re: My new bill
 

Well, I know the billing system you're on (ICMS), and the only way to lower the price would be via a discount code.

So you'd see see a charge of 37.99 and then a discount code showing -3.00. To the best of my knowledge, no such discount code exists anyway.

If you look in the 'full month charges' part of your bill, these are the charges that are going to be on your bill every month. You'll notice that the broadband charge is 37.99, which it always would be, but that there is no corresponding discount code, therefore 37.99 is what you'll be charged.

Whoever told you 34.99 needs some training on the billing systems.

Re: My new bill
 

I'd recommend getting that enormous credit sorted out too.

It looks like someone has accidentally put the wrong 'out date' on your previous braodband charge.

At some point it'll get spotted and removed, the problem being if this is, say, a year down the line, you'll suddenly find yourself owing the whole of the last 12 months bill in one go.

Re: My new bill
 

Have already been on to them to get it sorted.
If they do pay it in to my account they can have it back (minus a service charge if I can get away with it) :D

Re: My new bill
 

They definitely won't pay it in to your account. The worst that would happen would be your account sits there in credit, so no monies are taken from your account to pay current bills, then ages later they claim the credit back, leaving you with zillions of pounds in bills to pay.

Re: My new bill
 

If they do that after I told them immediately of their cock up then I have a nice warm legal team waiting to kick them in the sphericals (that's balls to you)

Re: My new bill
 

The problem would be that, in legal terms, they'd be within their rights to demand the money.

I'm not defending such a situation (as it's hypothetical anyway), it's just a piece of advice. I've seen similar situations and the company is fully covered legally.

Re: My new bill
 

Trust me, scotish power did the same(ish) and lost :D

Re: My new bill
 

Re: My new bill
 

Incog wanders off wondering should she explain that the increase wasn't an increase for the upgrade but just an increase on the preupgrade package..........

Re: My new bill
 

Yes we sould explain this to the members but I feel that changing the size of the font as you explain most annoying.

The increase was for 1mb users only the increase in speed was to catch up with what Telewest Blueyonder had anounced they was doing and completed.

Re: My new bill
 

Sorry it was just a joke. :) Didn't seem that confusing to me. :(

Re: My new bill
 

Didn't say confusing I said annoying Incog its the going down in size.... He could have missed the most important part of the message.

Re: My new bill
 

or me,:D a bit subtle,as you wandered away