Re: It had to happen.....
 

OK, fair enough. Does the NTL Freedom ADSL go back onto the NTL ISP network?

Re: It had to happen.....
 

No, ADSL uses BT phonelines.

Re: It had to happen.....
 

Actually Neil bob_builder is correct. It goes from BT's exchange straight on to the NTL network.

It's also supported by the same Tech Support team in Newport.

Re: It had to happen.....
 

"Supported" it may be by Newport (I'd love to find out how much training those guys & gals have had on DSL :erm: ), but running on ntl's network??

Re: It had to happen.....
 

Would have went for this myself only thing that put me off is the premium rate tech support number

Re: It had to happen.....
 

I never knew that they were up to that old chestnut :eek:

I think I will have to check what other DSL providers charge. ;)

That sounds v naughty to me ntl, if I didn't know you better I'd say you tried to hide those Tech Support call charges.......:nono:

Nice to see that Pipex aren't the only DSL ISP not open on a Sunday! :D

Re: It had to happen.....
 

Well we've been doing Virgin.net ADSL since it launched so most of us have loads of ADSL experience.

Obviously they have brought in more staff because of Tesco ADSL but at the moment it's just the experienced tech's on ADSL while the new guys & gals get up to speed.

Re: It had to happen.....
 

But how much training were you all given by ntl in preperation for a new service that they were getting ready to launch?

Obviously. :angel:

Re: It had to happen.....
 

That info is incorrect now and should be changed soon, the support for Freedom is coming back to Newport and we are open 8am-12pm 7days a week 365 days a year :D

Re: It had to happen.....
 

NTL didn't give us any training. We all work for Fujitsu now (remember they sold us off in May this year)

We did actually know about the product at least 3 months before the test area started and the training started about a week later.

Re: It had to happen.....
 

Ah...the old ntl "soon" classic! :rolleyes: :D

But @ 75ppm? :Yikes:

Re: It had to happen.....
 

I fully agree with your Neil, the 75ppm is way over the top :td:

Re: It had to happen.....
 

Tesco will charge as above but still a rip off tech support should be free or local rate

Customer Support:
0845 650 8000
Service Announcements:
0800 519 2345
Technical Support:
0906 301 8000* support@tesco.net
* calls will be charged at 50p per min

http://www.tesco.net/help.asp

Re: It had to happen.....
 

I think your getting the wrong network Neil.

Theres a different between ntl's internet network and their HFC network - The ADSL is BT until it reaches an IP based router that puts it onto ntl's network. This would probably (i think) be the same for ntl freedom, virgin.net and tesco.net adsl, its certainly how it worked for the ntl Business Essentials ADSL.

Re: It had to happen.....
 

have you seen the BT Broadband adverts? Check out the small print that says '1gig limit per month, costs introduced per mb after'
I can do a gig in a day no problem..