Re: Seriously Frustrating NTL Issue
 

readinglad, what area are you living in?

Re: Seriously Frustrating NTL Issue
 

i posted it! i live in reading, postcode RG5

Re: Seriously Frustrating NTL Issue
 

do you have an attenuator on the cable input of the modem. it will be a square or round item with a value on it eg. 6bd ?

Re: Seriously Frustrating NTL Issue
 

on the input cable to the modem? erm, it says: "ppg ex6-49 02"

Re: Seriously Frustrating NTL Issue
 

thats the f connector. if you had one you could have taken it off to increase the signal level. do you have digi tv?

Re: Seriously Frustrating NTL Issue
 

yeh, but its freeview so not connectin threw a cable or anything like dat

Re: Seriously Frustrating NTL Issue
 

if the next tech can't increase the level you'll need a repull to a bigger cable or maybe there's a splitter in line somewhere that could be taken out. any self respect tech should be able to sort this for you

Re: Seriously Frustrating NTL Issue
 

I was having random disconnections when my Downstream Receive Power Level was in the minus and the Upstream Transmit Power Level was around 54 to 55. Since they altered it in the box I have been fine and the levels are hardly ever in the minus.

Contact CS as I am sure they are not supposed to go as high as 60 I was told 55 was max.

Re: Seriously Frustrating NTL Issue
 

55db is the maximum we aim for to give the modem some headroom to allow for temperature affecting the signal levels, amps overheating etc..

Re: Seriously Frustrating NTL Issue
 

okey dokey. cheers, ill give NTL a ring.