Re: Virus message!
 

Spoke to tech support whoo talked me throughtd pinging sites using command line without problem but I still cannot acces my e-mails or use netscape 7. Tech support say I must still have a virus I have run avg, stinger & panda active scan but no sign of a virus.

Ramrod tech support for wales area is 0845 6500121. I used your number and after holding for about 25 minutes I was informed that I should have used the above number, I was redirected and had to wait a further 20 minutes.

I'm still in the walled garden HELP!!

Re: Virus message!
 

Further to previous post

I have run the command "netstat -an" and there is no reference to the computer listening to ports 25 or 110. How do I get the computer to listen please.

Re: Virus message!
 

Er, you don't want your computer listening on those ports .. 25 is a SMTP server and 110 is a POP3 server, you run clients not servers so those ports should indeed not be active on your PC.

What makes you think you need them?

Re: Virus message!
 

because it states here that the computer should be listening
http://support.microsoft.com/default...;en-us;q191687

and that they should be open allowing me to access my e-mails but they aren't.

Re: Virus message!
 

As KraGorn just explained. These are server ports and should not be open on your pc unless you are running a mail server.

Ports 25 and 110 will be open on the ISP's mail server to allow email flow. If you cant connect with outlook try the following command.

telnet *isp mail server* 25

Re: Virus message!
 

Tried that and recieved message "could not open a connection to pop.ntlworld.com"

Re: Virus message!
 

Sorry m8. Didn't know the number was different for Wales :dunce:

Re: Virus message!
 

Try either

telnet pop.ntlworld.com 110
telnet smtp.ntlworld.com 25

Re: Virus message!
 

Tried that get same message!!! Off for a drink now speak tomorrow Thanks

Re: Virus message!
 

That's a typically unhelpful and confusing Microsoft 'knowledge base' (sic) article, the comment:

is referring to those ports on the SERVER your e-mail client, eg. Outlook Express, is connecting to, it is NOT referring to your PC. :)


Open a command prompt, aka. 'DOS box', and enter:

tracert pop.ntlworld.com

and post the output you get.

Re: Virus message!
 

Nope, it states the server should be listening, not your pc. :)

Re: Virus message!
 

Just for clarity...

Client - your PC
Server - a computer that provides one or more services

Client ---request---> Server ---response---> Client

Client --get email ID 501--> Server --copy of email ID 501--> Client

A server isn't really a machine - the defining characteristic is the software that runs on the machine, and it's that which determines whether a machine is a server or not. My PC is both client and server because it runs a email proxy (piece of software).

Re: Virus message!
 

Microsoft(R) Windows 98
(C)Copyright Microsoft Corp 1981-1999.

C:\WINDOWS\Desktop>tracert pop.ntlworld.com

Tracing route to pop.ntlworld.com [212.250.1.6]
over a maximum of 30 hops:

1 10 ms 8 ms 7 ms 127.0.0.1 [10.157.135.254]
2 9 ms 10 ms 8 ms 127.0.0.1 [62.254.254.197]
3 9 ms 8 ms 7 ms 127.0.0.1 [62.254.253.169]
4 11 ms 11 ms 10 ms 127.0.0.1 [213.105.172.49]
5 10 ms 11 ms 10 ms 127.0.0.1 [213.105.172.86]
6 17 ms 15 ms 15 ms 127.0.0.1 [213.105.172.150]
7 21 ms 14 ms 14 ms 127.0.0.1 [213.105.172.157]
8 15 ms 14 ms 14 ms pop.ntlworld.com [212.250.1.6]

Trace complete.


This what I get when I type tracert pop.ntlworld.com

Hope it helps Off to bed now

Re: Virus message!
 

WRONG

the technical support numbers (again) are as follows...

Cable Modem in Langley Areas- 0845 650 0121 (and yes this includes wales)
Cable Modem in Bromley Areas- 0845 650 0925
STB broadband, - 0845 650 0125

If you are not sure whether you live in a Langley or Bromley area, PM me your postcode so i can check, or when you call, enter your correct home phone number when request, and that will redirect you to the right queue.

MB

Re: Virus message!
 

Open a command prompt again and type:

ipconfig /all > c:\windows\desktop\ipconfig.txt

A file should appear on your desktop - post the contents.