Originally Posted by Mark B

If anyone's thinking it's going to be months of free service that won't realistically happen, and BT is the same.

Originally Posted by BT

1-3 days delay: equivalent to one month line rental

Originally Posted by seaneeboy

OB, I think you're being a little harsh on the poor fella - Phonelines can be absolutely vital - a lifeline for the housebound, a line to the police for burglar alarms - and in general essential in an emergency.

If the house catches fire, and burns down because you couldn't call the fire brigade - how do you recon an insurance company will see that?

Originally Posted by Neil

Nuh-uh...:nono:



http://www.bt.com/customerservices/c...=our_guarantee

I'd love to see ntl offer that level of service Mark. ;)

[Edit]-I've just had a read of that guarantee from BT-now I know why ntl can't offer it....:angel:

Originally Posted by orangebird

No, neither do I, IMO a (quote rightfully) disgruntled customer (unreasonably) wants an apology from the area md (why??? are they royalty??), a guarantee that the fault won't happen again (not going to happen, and I'll eat my hat if BT or any other company will guarantee that)

Originally Posted by BT

BT value your custom. Thatâ₠¬Ã¢â€žÂ¢s why we aim to provide you with a service you can trust and depend on and a commitment to help you in the unlikely event that you have a problem with your service.

Our Customer Service Guarantee means that if you experience difficulties with your service, we will make it our priority to keep you connected by offering to divert your incoming calls to a number of your choice. Alternatively, you may be entitled to claim Fixed Rate Compensation.

Originally Posted by Mark B

1 month line rental. Like I said, MONTHS of free line rental isn't going to happen. 1 single month might, depending on the circumstances.

Originally Posted by Mark B

I personally would be hard pushed to offer £1 I'd do a little more

Originally Posted by Neil

Mmmm-can I feed it to you!? :D



Now-that is a guarantee, no question about it, the "guarantee" kicks into gear when the failure occurs, but the guarantee is there for all to see.

http://www.bt.com/customerservices/c...=our_guarantee

Now-would madam like fries or new potatoes with her hat!? :angel:

Originally Posted by toytown

A customer is a user who pays for a commodity or service.

Originally Posted by seaneeboy

OB, I think you're being a little harsh on the poor fella - Phonelines can be absolutely vital - a lifeline for the housebound, a line to the police for burglar alarms - and in general essential in an emergency.

If the house catches fire, and burns down because you couldn't call the fire brigade - how do you recon an insurance company will see that?

Phonelines are the most essential service ANY comms company should provide - it's one thing that can't be compromised on. Isn't that why phone faults are given priority?
<snip>

Originally Posted by OFCOM

Your rights as a telephone customer
What rights do I have?
You have many rights as a telephone customer.

Some rights apply only when you are dealing with BT or Kingston Communications in Hull, others apply when you are dealing with all phone companies.

You also have all the rights that everyone has under general consumer law, such as the Supply of Goods and Services Act 1982.

Do I have the right to a phone service?

Yes. Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s important that every person in the UK has access to basic telephone services, so BT †“ or, if you live in Hull, Kingston Communications †“ must provide you with a fixed phone service at an affordable price. You can use this phone service to make national, international, operator and directory-enquiry calls.

Do I have any extra rights if I am older or have a disability?
Yes †“ phone companies must provide some extra services, which can include:

a priority repair service if your telephone connection, whether it is fixed or mobile, stops working;
free directory enquiries if you cannot use a phone book;
bills in an acceptable format such as large print, Braille or audiotape;
text relay services if you have hearing difficulties.

Originally Posted by orangebird

I agree - but the post I replied to about that said that 'customer' and 'user' were seperate... :shrug:

Originally Posted by orangebird

No Neil, that is not a guarantee of a fault free service. It's a 'plan b' for when something does go wrong, until the fault is fixed. Big difference. So hold the fries please, I don't think I need them ;)

Originally Posted by Neil

You should have gone to Specsavers!! :cool:

A guarantee is exactly that, a promise that if something goes wrong that it will be sorted-do ntl have such a gurantee? All they say is that they don't gurantee a fault free service-not what they guarantee to do if it does develop a fault. :rolleyes: :td:

Whatever way you look at it-BT offer a guarantee.....

Extra fries for Miss Bird please! :D