Re: Connection Problems (luton)
 

I have tried everything now, including reinstalling all of my settings to factory using the recovery disk. But the problem persists

i have also ditched norton, and am using a new firewall that i was reccomended called Kiero 2.1.5

it surely must be the modem now, I am going to get in contact with NTL tomorrow about this problem. Hopefully it will be sorted soon

Re: Connection Problems (luton)
 

Due to this part of your report I would say someone has or getting access to your PC, did you do the adaware scan in safe mode along with the online virus check in normal mode?????

give the BB tech guys a call and they can check you modem.

Re: Connection Problems (luton)
 

If you don't have any luck, pm me the mac address of the modem and i will have a look at it when i am work on saturday

MB

Re: Connection Problems (luton)
 

well since i just deleted my harddrive basically, no attacks, and i replaced norton's pretty dodgy firewall with that free one for now.

Re: Connection Problems (luton)
 

still the disconnections, i don't know why. I honestly think it is the modem now, thank you moneybreath for checking if thats the case in advance for tomorrow.

Re: Connection Problems (luton)
 

You don't say if you are still being attacked?? Also did you send a private message to monkybreath (not moneybreath) with your MAC address of your modem??? This info he will need to check your modem. It would also seem your problem is intermittent so it could be your modem checks out fine and I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know if he is able to check your signal strength, if thatââ‚ ¬Ã¢â€žÂ¢s out all sort of strange things will happen and if you have Digital TV via a STB on the same line it would also be locking-up and need re-setting. If this is the case it will need to be adjusted by a NTL Engineer.

Re: Connection Problems (luton)
 

well i got a engineer phoning with in 48hours and arranging a call out. something about the signal strengh (18decimbels and you are meant to get more than 20)

so hopefully this will put a end to my problem :D

and i don't have NTL Tele, used to but i have sky now, maybe this is there way of revenge ;)

Re: Connection Problems (luton)
 

ok it has been 3 days now, no call :(

Re: Connection Problems (luton)
 

Gis your IP address will check return path to ntl.

Re: Connection Problems (luton) still
 

I would give NTL faults a phone call dial 151 and choose faults. Tell them of your problem with your modem and you were expecting a call within 48hs of reporting the problem to NTL BB tech. They will then book an engineer. BUT as soon as you have done this you will get that phone call, its called sods law. :mad:

Re: Connection Problems (luton)
 

i think i shall :D

it seems I'm not the only person with this problem on this forum either.

OK they said they had cancelled the Engineer(thanks for telling me NTL) and that i was not qualified for a Engineer Call out now, as it is a 'On Going Issue'

Re: Connection Problems (luton)
 

ok, they say it's a problem in my area, which they are trying to 'resolve' but as of yet have not resolved anything.

I am honestly considering changing to a different subscriber if this is not sorted within the next 2 weeks

Re: Connection Problems (luton)
 

So have we any news on you problem, or is it all working now or did you leave for pastures new??