Re: Pipex - A Reliable Alternative?
 

Yup try someone like Plusnet, Nildram, etc www.adslguide.org.uk is a great place to look for an ADSL ISP.

Regarding Reading - fault may not have been a widespread one may be specific to you or your street, so unlikely to be put into service status.

Re: Pipex - A Reliable Alternative?
 

Was looking at wireless with Tele2 and Netvigator, but they dont cover my postcode, and there's always the possibility of something in the future affecting line of sight transmissions.

I just want a service that works!!!
I live close enough to walk to the Winnersh Data centre, you'd think service would be be good here, but sadly not.

Re: Pipex - A Reliable Alternative?
 

Sadly your uBR isn't in Winnersh, and local network has no respect for where the data centres are :(

Cheers

Re: Pipex - A Reliable Alternative?
 

Heh, Plusnet are completely useless, my first experience with them thankfully ended the other day, a month after I arranged for a migration to them, it still hadn't been done. I called them, they said "we've left messages for you", I said "where?", they said "on your phone", I said "how? I don't have voicemail and you don't have my mobile number" they said "well, we definately left messages". They confirmed the correct telephone number and all but told me I was lying and that I'd ignored them. They then went on to waffle about how they hadn't heard back from BT add in the constant streams of emails telling me about direct debit and I lost my rag, cancelled said direct debit and told him to go whistle.

Nildram are .. alright I suppose, the service is "ok", a bit slow at times, but their billing is absolutely awful, they took the best part of £300 off me in the first month due to constant billing errors. Their technical support is ok, not the most knowledgable people in the world but fairly polite and willing to help and the CS staff did actually take the time to fix their billing f*ck up.

Re: Pipex - A Reliable Alternative?
 

Bulldog


:blush: sorry

Has Ntl never had 100,000 customers offline then? Their e-mail was certainly very flaky when I was with them, how many would that affect at a time?

As Ntl like to remind us they don't offer a fault free service ;)

The only part of my service that is provided by BT is my line from the house to the exchange, approx 1km, the rest is provided by Bulldog.

As for BT not sending out an engineer, I agree that they can be difficult to deal with and they try not to send out an engineer, but when pushed they will.

I had do have one come out a week after the line was installed as the engineer forgot to do something and they picked it up on one of their automated tests but there was never any trouble over it.

All I can go on is my personal experience and for me ADSL is much much better than NTL, I only hope I've not jinxed it by saying it out loud. :(

Re: Pipex - A Reliable Alternative?
 

Hahaha glad you've had a good experience with Bulldog, they are a much maligned provider as their adslguide forum goes, however my ISP is a wholesale customer of theirs, not using that much of their network, and touch wood been alright so far.

Re: Pipex - A Reliable Alternative?
 

Some have very bad things to say about Bulldog, personally they have been great, there ISPreview rating seems to be improving every month though, which is the way it should be going.

I've only had to call them a couple of times and they weren't that helpful, but I'm just happy I've got a ISP who I don't have to ring every week with a complaint of some sort or another. :)

Re: Pipex - A Reliable Alternative?
 

Im with Pipex, got in about an hour ago from work and my comp was still downloading.. no problems here at all.

Never had a single outage on Pipex (touch wood).. then again, I never really had any outages that weren't fixed within a few hours from NTL.

Re: Pipex - A Reliable Alternative?
 

I've been trying to get online since 10am this morning and all I've been getting is "connection denied because the username or password is incorrect" and "connection was cancelled because the remote computer did not respond in a timely manner". I've called tech support only to find....they're not open on sundays :grind:

And who is my ISP?

Pipex :grind:

Re: Pipex - A Reliable Alternative?
 

Strange, because I'm on Pipex. I woke up at about 11am and saw my news downloads had stopped. I restarted them and it started ok. Email was down, but my connection was fine.


BTW, mail came back about 45 minutes ago for me. :)

Re: Pipex - A Reliable Alternative?
 

In fact, my pipex at the moment is better than it has been, apart from the email. The last week or two my connection speeds have gone up about 13KB/s. When I first started with them about 6 weeks ago it was connecting at about 109.7KB/s, about 15KB/s slower than NTL, which was a little disappointing. For the last couple of weeks though it has gone up to 123KB/s. :)

Oh, and in the weeks I've been with Pipex I've had one single spam email. Compared to the hundreds a day through NTL, that's a blessing in itself!

Re: Pipex - A Reliable Alternative?
 

Seems we need a Pipexhellworld forum.....

It's interesting to note that that the grass isn't always greener on the other side.

I can feel a sig coming on.....:D

Re: Pipex - A Reliable Alternative?
 

Re: Pipex - A Reliable Alternative?
 

Not bad...they could do with vBulletin though for a bit of street cred. I mean, Snitz? We're talking 'teenage cybering and abuse board' here!

Re: Pipex - A Reliable Alternative?
 

I certainly didn't expect the grass to be much greener - all I wanted was a working product with accountability - this is the first time my pipex connection has been pooched and I want their tech support to be aware of it and to give me some idea of how long it will take for a resolution. They have failed on that part.

My problem with ntl was not the product - I was fortunate enough to have a fairly problem-free internet connection from them. No, it was the complete lack of accountability I had from from them whenever I tried to call or report something, hence I turned to the good people who post here and they always came up trumps for me.

Naturally I am hoping Pipex serve me better but if they continue like this then I'll end up seeing them in the same light as ntl.