Re: Email password problem
 

A little harsh don't you think ?

Re: Email password problem
 

Not really when the same issues have come around again and the same excuses being given for not saving emails incase of a server failure. Time to stop pussyfooting around.

We are all aware NTL have had more problems than what is tolerable, but NTL can only do so much.

If we have important information that we don't want to loose, what do we do? We back the data up, so the same should apply to important emails.

Talking about myself here, I would never leave important emails on a webmail account, I would always download them, at the first opportunity I would get once service has been restored, if I hadn't had chance to download before a system failure.

Re: Email password problem
 

I think the point everyone is trying to make is that WE, NTL customers, pay NTL engineers to fix the problems on the network WE pay for. Unfortunatelly, WE actually seem to be paying THEM to fail to fix these problems time and time again. Do you pay for any other service which has repeatidly failed for over 12 months.

On the other hand I get my emails from http://www.oneandone.co.uk

£10.99 a year for 30 or 50 meg mailboxes, cant remember which

and £1.99 for .co.uk domains, can't grumble, but it comes to a point that I have to pay for something that somebody else Im paying to do the job can't do it right,

Not really impressive,

Re: Email password problem
 

Looks like the problem is back again

Re: Email password problem
 

Yep.

Re: Email password problem
 

not here it aint :)

Re: Email password problem
 

No problems here either, I guess Teesside is more fortunate than most :)

Re: Email password problem
 

at least at the mo :D :D :D

Re: Email password problem
 

got email problem again come on NTL sort it out for good

Re: Email password problem
 

Not entirely. My email has been crapping out regularly for well over a week. I just received a mail today that was sent exactly one week ago -- that's June 9th.

I'm not sure if particular mail servers are designated by region -- it would seem not.

Re: Email password problem
 

My password has been rejected every time I've tried to access my email either by POP or webmail since late Wednesday evening. I've tried contacting ntl twice using the online form at http://www.ntlhome.com/contact/generic/customer.asp, but I receive an undeliverable notification as soon as the form is submitted.

I was originally an off-net customer but returned to BT about 18 months ago now, so I'm not an ntl subscriber as such in any sense. Is it possible that they've simply terminated my email account? I've had password problems before, but never for anywhere near this long, and it seems tht everyone else's access issues were solved earlier in the week (when mine was working fine). Do I have any choice but to contact them on their extortionate £1/min tech support line?

Strangely enough, I have exactly the same problem with my Freeserve account (which I only check very occasionally as I hardly ever receive mail on it), except it's 6 months since I left them and their site is much more helpful than ntl's, informing me specifically that the account has been locked either due to expiration or breach of T&Cs, and giving a specific email adddress and phone number for contact. It all seems very suspicious to me, I wasn't even aware that ISPs had expiration periods on their email accounts and would have made arrangements long ago if I had known, but since that would require informing tens of people and updating almost as many websites, I thought it wiser to stick with ntl.

Any advice on what could be wrong and where to proceed from here would be greatly appreciated.

Re: Email password problem
 

If the dial up account hasn't been accessed (ie dialed up to) in 90days it may have been disconnected. pm your email address, postcode and housenumber and i will have a check in work tomorrow.

oh and btw :welcome: to the site :wavey:

MB

Re: Email password problem
 

Closer to 90 weeks since I dialed up :)

Have sent you the PM - thanks very much for your help and your friendly greeting :)

Re: Email password problem
 

e-mail down again, hey ho.