Re: telephone interviews..........
 

well got the phone call and the response was.............you were 'exceptional at your communication skills' as you stated :D

she asked me questions such as:

if you are wrong in a situation what do you do to rectify it.

and a few others, although i have nothing 'on paper' i was 'impressive' over the phone.

interview literacy and numeracy exam aswell at 10 am wedensday!

now i hope i can pass and dont fall through on the interview :erm:

Re: telephone interviews..........
 

well done Kronas, it sounds like that went really well :tu: :clap: :handshake

Re: telephone interviews..........
 

Say "Can I just put you on hold for a minute" then disconnect them...! :D

Re: telephone interviews..........
 

hi this is ********* my name is kronas, unfortunately our systems are down at the present moment, please call back later in about 3 hours and we should be up and running..... *click line goes dead :D :pp

Re: telephone interviews..........
 

Well done m8, sounds like it went well, your nearly there !

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nearly!! but i always fall at the last hurdle :(

need to be up at 7 am to get ready and get there on time :erm:

Re: telephone interviews..........
 

When I answer the phone I always ask how I can help, try not to raise your voice even if someone is bawling and shouting and try to be positive. PM me if you want Kronas :)

Re: telephone interviews..........
 

i have pm'd you ;)

ill try and be positive, i am calm and patient in general so that is not a problem.

anyway one step at a time, lets get the test and interview out of the way and charm the pants off everyone.....well the lasses :naughty: :erm: ;) :D

Re: telephone interviews..........
 

well its been a rollercoaster ride the past 7 days with my past illnesses coming back to haunt me and are still with me but i am fighting through them.

so wedensday arrived, i arrived an hour early at the interview so i subsequantly filled out all necessary forms allowing credit checks etc

then conforming to a english and maths test, results were shown in the interview english = excellent maths = average put pass nonetheless...

in the interview a 'role play' was devised by the interviewer where i had to sell someone a loan in a sales role and ensure i communicated verbally correctly, and noted all details that are requiered. ( note instructions were not given on 'how' to sell the loan just figures and a basic story outline)

at the end of that, moving on to actual aspects of the interview such as personal experiances of helping people, information gathering, correct information, positive aspects about promotions with other companys which i put forward off the top of my head, from food hygene to mobile phones to food processing to computers, and ofcourse team work.....

there was alot to go through.

in the end the interviewer was 'impressed' by my 'proffesionalism' and my 'off the top of head thinking' she was very suprised that i had done so well considering i have absolutely no experiance of cs or employment, qualifications, my work ethic was balanced as i showed myself as being helpful, freindly, and informative, but keeping in mind a balanced perspective of pleasing the customer as well as taking in the company's view.......

will find out later today (hopefully) if i have got it.

tbh i dont expect to get it, even though i have got this far and have proved to be worthy of the job imo due to what was commented on about my skills.

Re: telephone interviews..........
 

Come on Kronas, have some confidence, you've done really well and don't be surprised when you get the nod later today ;)

Re: telephone interviews..........
 

Yup - sounds like it should be in the bag - lets hope so

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Where is he, it's gone quiet :shrug: :shrug:

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sorry my health problems scupperd my chance of coming back to my pc as i went away from it :(

just to let everyone know i got it!!!!!!!!

i start monday with 2 weeks training!!!!!!!!

im over the moon finally something goes right for me!!!!

:shocking: :Sprint: :D :D :D :D :D

i would like to thank everyone for their advice. :)

sincerely guys/gals i mean it :)

Re: telephone interviews..........
 

Follow this link to congratulate him ..

Kronas Gets a Job