*wonders if grum sprinkled magic dust on connection box*?

Grum wishes as he could sell it and make a killing :p

lmao!!!!

you guys gotta have something, i use to call t/s when i had NTL BB, and if it was going slow i used to whinge like an old hag!!!!


And within minutes it was flying at super speed.... do you just swtich the upstream or what???

I like NTL BB Support, cos there on the level, they understand, and they know what ya mean when ya start talking jargon....

I don't do tech support!!

I'm customer services!!

Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh h

So your the guys that dont have access to the magic dust eh??????? :D :p


Hmmmmm we know different now...








Before everyone goes PM'ing poor old grum, i am having a laugh?!?!?!? :eek: lol


You guys are still diamonds ;)

We're back!

Engineer came at 9.30 this morning (thanks for arranging the appointment, Grum!). As I had begun to suspect, the CM was totally pooched and he just installed a new one. No fuss, no bother. We now have a smart little silver box twinkling away on our desk. (anyone know what this baby's called? - I haven't seen it yet 'cos I'm at work)

Some odd things transpired though:

1. First, he did some work on the cables outside 'to complete the job your installer should have done'. As I've posted in other threads, I always suspected the guy who 'installed' our cable was a bit dodgy.....now I know it.

2. When he phoned up to register our new modem, our details on the system were apparently in a complete mess. He couldn't find any record of us at first, then after running some kind of search he found no fewer than FOUR registered BB users at our address ... wierd! Fortunately we've only even paid for one...

Anyway, none of this detracts from the helpful, hassle-free service we have had since the thing belly-up on Friday night. Thanks, ntl. That's at item to put in 'ntl heaven'. :)

The modem is an Ambit 100/120 badged as an
NTL Home 100 or 120

ntl home 120 modem at a guess.

glad you got it sorted though :)

Another strange thing - as he was leaving, the engineer commented that he had a number of appointments today in the local area, all with apparently similar problems.

Is there anything that can happen on the network that can 'kill' a cable modem? Seems odd that a lot of them in the same area should all die at the same time.

He couldn't find any record of us at first, then after running some kind of search he found no fewer than FOUR registered BB users at our address ... wierd! Fortunately we've only even paid for one...

This is bizzare, I got charged on my 1st month for having 4 BB connections

John

I have been having slow browsing problems myself lately, not restricted to browsing. I get timeouts when I try and ping any sites, I can't send attachments via email (even just 50k) and I can't FTP. I reported this on Monday and the tech got me to switch off PC, unplug modem and took me off of the sytem (whatever that means) and put back on again. It did seem okay while I was talking to him but then went slow again. Last night I called again and spoke to someone else who ran some diagnostics and told me the problem is a low signal to noise ratio. He said it may be affecting other users and would report it. How long do these things take to get fixed?

I'm not the expert here but it appears probs can be fixed quite quickly, unless there are major network issues. I was sorted within a couple of days. Don't just sit back and wait, though, phone 'em back after 48 hours if things haven't improved and ask for an update. They may not be able to tell you very much but it'll set your mind at rest that they've not forgotten you!

Slow down here too. Modem isn't dropping connections and there's fat chance I'm going through the hassle of getting engineers out again (it's a very long story that I'm fed up with, but I did eventually get them to fix the mess created by the original installer, though it took numerous call-outs over a couple of years:(). There's little chance that I'll phone them though, on the basis of past experience :(.

Hmm, a check of my diagnostics show that my upstream is hitting 58 (the limit) again. It's been a very long time now since I had that problem after the eventual "fix" (which took it down to around 55). I wonder if the rumours of "heat" affecting things is true? Still, the modem isn't rebooting unlike it was before (which would give me no connection for months on end) so I don't think it's that, and the SNR and downstream levels are fine.

I suspect it's not a localised problem that requires wasting an engineers and my time (god knows I've had enough time wasted by NTL), but a network problem. Still, pinging the UBR is getting timeouts, so maybe... Oh, I don't know (or care anymore)
:shrug: :(

I had low signal to noise ratio problems fixed externally about a month ago (see my previous post). They are back (as of last week), which according to tech support is rare. I have an engineer calling this afternoon but typically this morning (after switching the PC off all night) almost everything seems normal. I can send email again, previously I could only receive it, I can surf, download/upload. The only thing that I still have a problem with is pinging. I get 100% packetloss. Can anyone advise?

Thanks

most probably some ar$e of a worm that infects the registry, then tries to download the ACTUAL virus from somewhere or other. this trying bit used all my bandwidth as the router was'nt letting it through so it kept trying........

not very weell explained, but im a little drunk so i do appologize :D

§talk