Re: Have I been downgraded ?
 

To check the QOS of the STB you should be able to use the remote control. I'm not too sure about different models of STB but on mine if you press Page Up, Page Down and then the blue key it will take you into the User Information screen and on page 3 is the QOS level.

Check Return Power..........If its 57db or below then is probably ok but if it's above 57db then the modem could be knocking off intermitanly.............(Due to network fluctuations)

To get into the engineers screen:

Re-boot the STB by:
either: power off and on again;
or: press OK, Left, TV on the front of the STB.
As the STB re-boots, hold down the Up & Down buttons on the STB.
Browse through the pages by using the Left & Right buttons on the remote or STB.
Pressing any key other than Left or Right might damage your STB configuration.

Re: Have I been downgraded ?
 

gusy the problem is ntl and his ubr, ring ntl get them to send an engineer out to ubr.

Re: Have I been downgraded ?
 

My STB Says SNR of 33db and Return power of 43dbmV

QOS is silver.cm

Looks like it's back to speed this morning though.

Tue, 4 May 2004 08:08:23 UTC
1st 128K took 1813 ms = 72296 Bytes/sec = approx 602 kbits/sec
2nd 128K took 1802 ms = 72737 Bytes/sec = approx 605 kbits/sec
3rd 128K took 1823 ms = 71899 Bytes/sec = approx 598 kbits/sec
4th 128K took 1812 ms = 72336 Bytes/sec = approx 602 kbits/sec


Just hope it doesn't crap out again !

Re: Have I been downgraded ?
 

Gis your IP address and I'll have a looksie at it.

PEM can vouch you're pretty safe to do this :)

Chrysalis, there's NO NEED to send an engineer out to the uBR itself, if this were necessary he'd almost certainly be offline not just suffering impaired service.

Re: Have I been downgraded ?
 

I can indeed confirm that JustAnotherN00b works for NTL and you are safe to PM your IP to him so he can investigate your problem further for you. :)

Re: Have I been downgraded ?
 

JaN is GoD ;)

Re: Have I been downgraded ?
 

heh ok