Re: Unbelieveable bad support!
 

I don't seem to be having much luck at the moment. At quite random intervals the sound keeps cutting off on the previously mentioned STB, the advice offered by CS, to reset the box every time it happens as they say it is not a fault 'according to their end.' I am waiting for a reply to my letter to the MD. Here we go again!

Re: Unbelieveable bad support!
 

What channels does it happen on? Does the sound return if you change channel? What STB model do you have? (look at the label on the bottom).

Re: Unbelieveable bad support!
 

:rant:

The grass is not always greener on the other side. My father is in a non cable area so was on Sky. Has just disconnected from Sky because they could and would not sort out a problem. Plus when i phoned for him as i have passworded access to the account i spent 5 mins yes 5 mins trying to get the person in what i can only think was another country to understand the password. ended up on to disconnections here in the uk who would not move and therefor he is now a freeview customer. What you may ask was the reason for him phoning well they billed him for 5 adult movies which he did not have and the date they said he had orderd them via the interactive button he was at my sisters" he has lived on his own for 2 years now since my mother passed away so there was noone in the house he is 75 btw. They said it was on ppv he does not have his phone line connected to the settop (disconnected that after the first year) . He does not know his password anyway as ppv does not interest him. then while we were checking his bill we find out they have billed him for non direct debit at £4.00 for the last 4 months even when they took this money out by direct debit. They refused to pay that back and said he needed to talk to his bank as it was not there fault :upyours: they are the ones that bill him .When i said that he would have to disconnect then they just said fine you just need to give 30 days notice.They have saved him over £30.00 a month now because they were not helpfull. So if you think its just NTL and Sky are the bees knees then think again no company i say no company are perfect.


There sorry for the rant :rant: