Originally Posted by Neil

Thanks MB-That was helpful. :rolleyes: ;)

Here you go Mike.....

Director of Telephony, ntl:home
Ms Jenny Lynn-Jones
Location: Hook
Telephone: 01256 752197
Mobile: 07956 500210
Fax: 01256 752544
E-mail: jenny.lynn-jones@ntl.com

Ms Lynn-Jones is the product director responsible for ntl's Telephony product. This includes the development, design, and improvement of ntl's Telephony products. All Telephony product questions, suggestions and complaints should be directed to Ms Lynn-Jones when normal channels have failed.

Originally Posted by Pem

In that case they have either mis-informed him, in which case they are at fault and should foot the bill, or possibly he has not set the barring correctly.

I suppose a third possibility could be that his kids have found a way to bypass the barring.