Re: NTL not taking Cable Modems back
 

Clearly not Dr, when an ex-customer is being told to do with it what he wants with the CM by an ntl CSR. :erm:

Re: NTL not taking Cable Modems back
 

In the Nottingham region we only collect digital STB's. Cable modems and analogue STB's are left for the customer to either store away or dispose of. I am told that the Ntl home modems cost about £10 each which seems really cheap! ;)

Re: NTL not taking Cable Modems back
 

I think I might have been the CSR he was speaking to. :)

STB's are still returned but now the modems are no longer picked up. If the customer is having an engineer visit or returning the STB we would take the modem but we wouldn't schedule a pickup for a modem or analogue convertor any longer.

Re: NTL not taking Cable Modems back
 

£10 soon add up to quite a total (especially when customers start leaving NTL BB in droves) :)

Must admit an ambit surrounded in clear resin makes a nice desktop paper weight.
(it would probably serve as good projectile for the wife or girlfriend in heated moments too)

Re: NTL not taking Cable Modems back
 

Yes, but pick up and testing plus its organisation would soon outweigh that.

Re: NTL not taking Cable Modems back
 

modems are worth £20 actually :)

Re: NTL not taking Cable Modems back
 

Well, now it's just 20 quids worth of bits sitting in a wheelie bin.

Re: NTL not taking Cable Modems back
 

Like has been said b4 its not worth their while making a visit to pick it up. Sad but true!

Re: NTL not taking Cable Modems back
 

if the modems arn't reused that means the mac address is lost does it not.

Re: NTL not taking Cable Modems back
 

I'd say about that too, seen some on USA based websites....its around £20-35 for an american cable modem.

Re: NTL not taking Cable Modems back
 

sorry to clarify my post, ntl pay or at least they did £20 for a modem :)

Re: NTL not taking Cable Modems back
 

I've phoned ntl up three times to come collect or mail me out a jiffy bag to get my modem. They keep saying they've sent me a bag out.

I'm getting tempted to dump it now.

Re: NTL not taking Cable Modems back
 

The modems originally cost over £30, they're now down to just over £23. Still not worth collecting them though, by the time ntl pay for the collection/time/vehicle/petrol/screen and clean of the modems etc.....

Re: NTL not taking Cable Modems back
 

Depends on how many cm's can be collected/tested in 1hr 10-20? even if they cost £10 there's £100-£200 that is cost effective. Someone could do the work part time, working odd hrs could suit someone that is looking for therapeutic work, the government would probably pay NTL for giving them short term employment + money to pay the persons wages (whatever they pay for the odd hrs a month so wage wise wouldnt cost NTL anything) NTL could give the person temporary use of a diesel van/car (more miles to the gallon).
More importantly it will give someone that has a minor disability confidence that they can & are able to work a few hrs a week.

Re: NTL not taking Cable Modems back
 

I had a stb cmr who was told by an engineer that she would be better off with a sacm, go onto Ebay & buy a second hand one!!!!