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-   -   [Merged] NTL Email Issues (https://www.cableforum.uk/board/showthread.php?t=7373)

kevin_moffatt 03-03-2004 22:21
Where'd my emails go?
 
I noticed here that NTL are having probs with the email service, but is it a regular occurrance when this happens for people to lose their email?

I have been trying to log in to my account for a while and now it seems to be working, apart from the fact that everything that was in my inbox is gone. I use IMAP so it should still be there.

I haven't changed or touched anything regarding my mail client, so I am baffled, and if those emails really are gone, about to be extremely angry.

Any ideas?

Leedsman 03-03-2004 22:50
Re: [Merged] ntl Email
 
ntl Home - All Packages - Mail Service
Ntlhome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused

Don't apologise. Just give your customers a decent service.

foxtrot_yankee 03-03-2004 22:52
Re: [Merged] ntl Email
 
I really wish they'd sort things out now. Why is it NTL? Why aren't Telewest or Pipex or AOL or any other ISP having such problems as NTL???

Emperor Ming 03-03-2004 23:04
Re: Where'd my emails go?
 
your not the only one :( all my web server addys / inbox / even trash GONE but where :fit:

kevin_moffatt 03-03-2004 23:06
Re: Where'd my emails go?
 
Well, the server is down again for me at the mo, so maybe they're still working on it.

All we can do is hope!

grahamj 03-03-2004 23:10
Re: Where'd my emails go?
 
Quote:
Originally Posted by kevin_moffatt
I noticed here that NTL are having probs with the email service, but is it a regular occurrance when this happens for people to lose their email?

I have been trying to log in to my account for a while and now it seems to be working, apart from the fact that everything that was in my inbox is gone. I use IMAP so it should still be there.

I haven't changed or touched anything regarding my mail client, so I am baffled, and if those emails really are gone, about to be extremely angry.

Any ideas?

your using IMAP? Does/can ntl's email server support that? I didnt think they had IMAP enabled? :confused:

Still appears thou that email is down.....still getting mailbox unavailable :fit:

poolking 03-03-2004 23:11
Re: Where'd my emails go?
 
Strange thing is I can receive email from my ntl account through my Yahoo account without any trouble?

So this outage doesn't affect IMAP?

Emperor Ming 03-03-2004 23:14
Re: [Merged] ntl Email
 
My WEB mail has just been all erased including addys WHAT THE HELL is going on :fit: :fit:

kevin_moffatt 03-03-2004 23:15
Re: Where'd my emails go?
 
Quote:
Originally Posted by grahamj
your using IMAP? Does/can ntl's email server support that? I didnt think they had IMAP enabled? :confused:
I've been using it for a few months now. If they disabled it they didn't do a very good job! :D

Paul 03-03-2004 23:15
Re: Where'd my emails go?
 
Not all the MSS's are down - two of my accounts are currently unavailable - the others are ok.

SMTP is being slow to respond in Nottingham tonight - keeps triggering my monitor's.

grahamj 03-03-2004 23:16
Re: Where'd my emails go?
 
Quote:
Originally Posted by poolking
Strange thing is I can receive email from my ntl account through my Yahoo account without any trouble?

So this outage doesn't affect IMAP?
NTL email is strange :rofl:

Who knows about IMAP I never even knew NTL had it enabled on their servers in the first place.

but hey id never use IMAP with NTL. end up losing emails :(



Looking on this site I cant see nothing mentioned about IMAP settings :shrug:

http://www.ntlworld.com/help/generalHelp/settings.html

AH UPDATE...

me just done some investigating!!

doing a telnet to the imap.ntlworld.com 143 give you the intermail login....but still I wouldnt use IMAP......

Paul 03-03-2004 23:28
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Leedsman
ntl Home - All Packages - Mail Service
Ntlhome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution.

We would like to apologise for any inconvenience caused

Don't apologise. Just give your customers a decent service.
So next time something fails you would prefer them not to post it or apologise ?

poolking 03-03-2004 23:33
Re: Where'd my emails go?
 
It appears my email virus scanner was interfering and I've just deactivated and everything is coming through.

Stephen 04-03-2004 01:14
Re: Where'd my emails go?
 
I just managed to log in to my emails after 4hours of trying and the 8 emails i had earlier today when i checked them at work have been deleted. One of them was a very important one as well that I never got to read. Am very ****ed off.

Mick 04-03-2004 01:16
Re: [Merged] ntl Email
 
Quote:
Originally Posted by pem
So next time something fails you would prefer them not to post it or apologise ?
But it is not just 'something' is it pem?

Customers are becoming increasingly fedup with the email situation, this problem began last year. To some its become more of an inconvenience, so hence customers naturally, become tired of the apologies.

therock247uk 04-03-2004 01:34
Re: [Merged] ntl Email
 
WTF i go to webmail and all my emails have gone if they dont put them back then there gonna see a side of me they havent seen before.

therock247uk 04-03-2004 01:38
Re: Where'd my emails go?
 
I got that aswell. I had some important emails there that i never read they were new ones that would have got send to me today lucky my old ones are stored on this pc.

Nikko 04-03-2004 01:46
Re: [Merged] ntl Email
 
Mine has been down this evening - its working now.

Whilst access is down, the server will still keep the inbox intact for when its back up.

Paul 04-03-2004 02:16
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Mick
But it is not just 'something' is it pem?

Customers are becoming increasingly fedup with the email situation, this problem began last year. To some its become more of an inconvenience, so hence customers naturally, become tired of the apologies.
According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell. :)

Mick 04-03-2004 03:03
Re: [Merged] ntl Email
 
Quote:
Originally Posted by pem
According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell. :)
Having a million customers is no excuse IMO, there is such a thing called investment, if you want more customers, which they do, investment is necessary in order for growth and additional resources. :)

kevin_moffatt 04-03-2004 06:57
Re: Where'd my emails go?
 
w00t!

My mail is back...thank God. I was about to have kittens...lol

Neil 04-03-2004 08:11
Re: [Merged] ntl Email
 
Quote:
Originally Posted by pem
So next time something fails you would prefer them not to post it or apologise ?
What they should do is post the info, & fix the problem-not let it drag on week after week after week for a year like they have done with this pathetic email situation.

Neil 04-03-2004 08:17
Re: [Merged] ntl Email
 
Quote:
Originally Posted by foxtrot_yankee
I really wish they'd sort things out now. Why is it NTL? Why aren't Telewest or Pipex or AOL or any other ISP having such problems as NTL???
Because they're not complete buffoons like ntl seem to be.

Jeez-a 'leading' ISP that has suffered mail outages on average every week for the last year-what does that say about ntl for starters?

Ben & I went to see Aizad about the mail issues-last September, he rang the head of the mail team in front of us & the guy said that they weren't/hadn't been suffering mail issues. :eek: We then presented him with the massive email thread that Ben printed off of .com, & suddenly there was silence on the end of the phone. :rolleyes:

Sadly Aizad never followed up the meeting as promised, & subsequently never replied to our emails after that. :dozey:

I honestly feel that those guys at the top really don't give a $hit about their customers, everyone is too busy covering their ar$e$ to have time for customer service.

Stuartbe 04-03-2004 08:24
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Neil
Because they're not complete buffoons like ntl seem to be.

Jeez-a 'leading' ISP that has suffered mail outages on average every week for the last year-what does that say about ntl for starters?

Ben & I went to see Aizad about the mail issues-last September, he rang the head of the mail team in front of us & the guy said that they weren't/hadn't been suffering mail issues. :eek: We then presented him with the massive email thread that Ben printed off of .com, & suddenly there was silence on the end of the phone. :rolleyes:

Sadly Aizad never followed up the meeting as promised, & subsequently never replied to our emails after that. :dozey:

I honestly feel that those guys at the top really don't give a $hit about their customers, everyone is too busy covering their ar$e$ to have time for customer service.
:tu: Yep..... They made no attempt to retain me as a customer !!

Only three weeks to go before I can get this NTL cancer removed from my life :)

Stephen 04-03-2004 09:56
Re: Where'd my emails go?
 
Cool just checked mail and they are back. woohoo!

threadbare 04-03-2004 10:15
Re: [Merged] ntl Email
 
guys guys those of you complaining about the upgrades - why not wait untill they are complete before ranting? there is another 2 weeks of upgrades and maintainence to go before theya re completed!

threadbare 04-03-2004 10:21
Re: [Merged] ntl Email
 
Quote:
Originally Posted by pem
According to another thread they now have 1 million BB customers - all of these have at least one e-mail address, most have more.

Assuming for the sake of argument that they all have at least two then that's two million e-mail accounts - How many Mail Storage Servers do you need for that many accounts - I don't know - but I'm guessing a fair few up and down the country.

IT equipment fails - that's a fact of life - and the more you have, the more likely it is that you will have something somewhere that has failed. Even if 99.9% of e-mail accounts are ok at any one time then that is 0.1% with a problem (at least 2000 based on the assumption above).

When you have a million customers then even with 99.9% service many hundreds of people throughout NTL will have a problem at any one given time - and since this forum covers all areas - someone will generally be here posting about it. NTL are not perfect by any means but people should remember that you will always get a biased view from this forum - it is, after all, here for tales of hell. :)
well said - would give u a rep but gotta spread it around first :D

Leedsman 04-03-2004 10:40
Re: [Merged] ntl Email
 
Quote:
Originally Posted by pem
So next time something fails you would prefer them not to post it or apologise ?
I would prefer that NTL didnâ₠¬Ã¢â€žÂ¢t have to keep apologising. You only have to look at the server status page to see that most days there is a problem somewhere in the country.

Neil 04-03-2004 10:51
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Leedsman
I would prefer that NTL didnâ₠¬Ã¢â€žÂ¢t have to keep apologising. You only have to look at the server status page to see that most days there is a problem somewhere in the country.
I couldn't agree more.

This has been going on for about a year now.

We worked out that there has been an email issue on the server status page (& that's without taking into account when there are mail problems that don't appear on the SS page), on average once a week over the last year. :eek:

Now please tell me that is not pathetic......

threadbare 04-03-2004 11:06
Re: Where'd my emails go?
 
Quote:
Originally Posted by DarthYoda
I just managed to log in to my emails after 4hours of trying and the 8 emails i had earlier today when i checked them at work have been deleted. One of them was a very important one as well that I never got to read. Am very ****ed off.
it wont have been deleted - if the mail server is down and contains that mail (they most likely have temp servers in place to take the load of the downed server) then u wont get that mail untill they bring the server back online

Neil 04-03-2004 11:08
Re: Where'd my emails go?
 
Peeps-please be aware that I will soon be merging this email thread with the other email thread that we currently have running.

foxtrot_yankee 04-03-2004 13:31
Re: [Merged] ntl Email
 
Quote:
4 March 2004 10:15

ntl Home - All Packages - Mail Service (Resolved)
ntlhome internet customers may be experiencing 'time out' errors when attempting to send email using the ntlworld email service.

Our engineers are currently investigating the issue.

Please accept our apologies for any inconvenience this may cause.

This has now been resolved
Resolved my arse!!!!!! I've had this problem for months and checking my emails right now confirms that I still have this problem. So how annoying is it to read that "This has now been resolved" when clearly sweet f*ck all has been resolved??!?!

Neil 04-03-2004 13:39
Re: [Merged] ntl Email
 
Quote:
Originally Posted by foxtrot_yankee
Resolved my arse!!!!!! I've had this problem for months and checking my emails right now confirms that I still have this problem. So how annoying is it to read that "This has now been resolved" when clearly sweet f*ck all has been resolved??!?!
Very?

Stuartbe 04-03-2004 13:59
Re: [Merged] ntl Email
 
NTL - Tomorows technology today...... :rolleyes:

Perhaps they will get the servers sorted soon. I spotted an NTL van picking up hamsters at the local pet shop so it should not be long. :D

poolking 04-03-2004 16:54
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Neil
Very?
:rofl:

foxtrot_yankee 04-03-2004 17:12
Re: [Merged] ntl Email
 
Quote:
Originally Posted by poolking
:rofl:
I'm not laughing mate. He's right. It is very annoying.

[img]Download Failed (1)[/img]

Neil 04-03-2004 17:19
Re: [Merged] ntl Email
 
Quote:
Originally Posted by foxtrot_yankee
I'm not laughing mate. He's right. It is very annoying.

http://homepage.ntlworld.com/gordon....crap-email.gif

It's also completely pathetic that a (supposedly major) ISP can't offer a reliable email service consistantly (although not surprising where ntl are concerned I'm afraid)

But it's ok-they've got a million BB customers (alledgedly), so they must be doing things right. :dozey:

foxtrot_yankee 05-03-2004 03:01
Re: [Merged] ntl Email
 
Quote:
4 March 2004 15:13

ntl Home - All Packages - E-Mail Service
The ntlworld email service will be unavailable to some customers between 0100 and 0500 on Friday 5th March.

This is to allow essential maintenance work on the email servers to improve the performance of the email service.

This outage will affect 30% of ntlworld email accounts, including dial up, broadband and Freedom customers.

During this time, ntlworld customers will be unable to send or receive emails, either from using Outlook Express or using the webmail service on ntlworld.com.

Any emails sent to your account during this time will be available to you once the email servers are available on Friday morning from 0500am.

Please accept our apologies for any inconvenience this work may cause.
Will this finally sort out my timeout problems?
Place your bets now! (if you're awake)

2 hrs left.

th'engineer 05-03-2004 06:48
Re: [Merged] ntl Email
 
Well not impressed with the e-mail all my accounts are down what a rubbish service.

Improved :rolleyes: :rolleyes:

Neil 05-03-2004 08:27
Re: [Merged] ntl Email
 
Quote:
Originally Posted by th'engineer
Well not impressed with the e-mail all my accounts are down what a rubbish service.

Improved :rolleyes: :rolleyes:
M8-this is all you need-say no to the woe, & vote with your feet!

foxtrot_yankee 05-03-2004 12:36
Re: [Merged] ntl Email
 
Quote:
Originally Posted by foxtrot_yankee
Will this finally sort out my timeout problems?
Place your bets now! (if you're awake)

2 hrs left.
Did it improve anything? Did it f.....

If you thought it would, you were wrong!

Stuartbe 05-03-2004 12:40
Re: [Merged] ntl Email
 
I think that the current vote speaks for itself !

zoombini 05-03-2004 13:04
Re: [Merged] ntl Email
 
I just tried the add email account page to use another of my 15 accounts & got denied with:
Quote:
Your browser has issued a request that the registration server has denied.
Please contact ntl customer support if the problem persists.
???

Tried several times.

iadom 05-03-2004 15:55
Re: [Merged] ntl Email
 
HAS email gorn orf again? Was working fine until half an hour ago now dead.

poolking 06-03-2004 17:11
Re: [Merged] ntl Email
 
Here we frigging go again, email not working again, slow browsing and on another note England are playing crap against Ireland!! :mad:

foxtrot_yankee 06-03-2004 22:17
Re: [Merged] ntl Email
 
Email for me still isn't working.

What a shambles.

Timeout after timeout after timeout after timeout.....

Stuartbe 06-03-2004 22:19
Re: [Merged] ntl Email
 
Quote:
Originally Posted by foxtrot_yankee
Email for me still isn't working.

What a shambles.

Timeout after timeout after timeout after timeout.....
You could try changing your mail settings to :-

smtp.wecantbebotheredwithemail.com

pop.whocaresifyougetyourmail.com

Works for me :D

poolking 08-03-2004 23:20
Re: [Merged] ntl Email
 
So is this going to be regular occurence between 11pm and 7 am?

Email has just gone off again.

threadbare 08-03-2004 23:30
Re: [Merged] ntl Email
 
Quote:
Originally Posted by poolking
So is this going to be regular occurence between 11pm and 7 am?

Email has just gone off again.
yes, until they finish the upgrades

MovedGoalPosts 08-03-2004 23:34
Re: [Merged] ntl Email
 
Quote:
Originally Posted by threadbare
yes, until they finish the upgrades
Makes it a bit pointless subscribing to threads on here to help watch for changes to them :shrug:

poolking 08-03-2004 23:35
Re: [Merged] ntl Email
 
So how long is it going to take to do these upgrades?

Neil 09-03-2004 19:27
Re: [Merged] ntl Email
 
Oh dear.....:rolleyes:

Quote:
ntlhome Internet - Email

9 March 2004 18:03

Ntlhome Broadband Internet customers may be experiencing intermittent problems receiving/sending email at present, this is because of a technical fault.

Our engineers are aware of this issue and working on a resolution. :dozey:

We would like to apologise for any inconvenience caused.
:zzz: :zzz: :zzz: :zzz: :zzz:

Charlie_Bubble 09-03-2004 19:31
Re: [Merged] ntl Email
 
This morning I checked my emails through the webmail at work. I had 3 actual emails and about 10 spam emails. I deleted the spam and logged out. Later I logged in, deleted another couple of spam and logged out. In the afternoon I logged in and my emails had gone and there were just 2 spam emails there! I was annoyed as one of the emails was a receipt for an online order.

I get home this evening and the 3 emails are back again!! WTF????

threadbare 09-03-2004 21:38
Re: [Merged] ntl Email
 
Quote:
Originally Posted by Charlie_Bubble
This morning I checked my emails through the webmail at work. I had 3 actual emails and about 10 spam emails. I deleted the spam and logged out. Later I logged in, deleted another couple of spam and logged out. In the afternoon I logged in and my emails had gone and there were just 2 spam emails there! I was annoyed as one of the emails was a receipt for an online order.

I get home this evening and the 3 emails are back again!! WTF????
there is an intermitent problem atm which possibly means a mail server went offline with the others sharing the load. your mails would have likely been on the affected mailserver and would have re-appeared when this was brought back online.

xtopher 11-03-2004 16:44
Email upgrade!??
 
Apparently NTL have spent the last week 'upgrading their e mail system'. I am in the Bracknell area. Has anyone noticed any improvement!? Mine has never been so bad - come on NTL tell us WHAT the improvements are 'cos I am under the impression it was a customer improvement thing.

xtopher:td:

Neil 11-03-2004 16:55
Re: Email upgrade!??
 
Quote:
Originally Posted by xtopher
Apparently NTL have spent the last week 'upgrading their e mail system'. I am in the Bracknell area. Has anyone noticed any improvement!? Mine has never been so bad - come on NTL tell us WHAT the improvements are 'cos I am under the impression it was a customer improvement thing.

xtopher:td:
ntl don't communicate with their (wage paying) customers 'Xtopher'.

You should really know that by now. ;)

Welcome to nthw too. :)

Mick 11-03-2004 16:57
Re: Email upgrade!??
 
Quote:
Originally Posted by xtopher
Apparently NTL have spent the last week 'upgrading their e mail system'. I am in the Bracknell area. Has anyone noticed any improvement!? Mine has never been so bad - come on NTL tell us WHAT the improvements are 'cos I am under the impression it was a customer improvement thing.

xtopher:td:
Hi xtopher & Welcome to nthellworld.co.uk :welcome:

The upgrades have been going on for a while now, since February at least, I usually see the password box every other day, last week a mate of mine mailed me and I never received the mail, I've told him not to use that email address anymore as its increasingly becoming unreliable, a mail about these mail problems went to Aizad Hussain, MD for ntl:home and it was ignored.:mad:

Neil 11-03-2004 17:04
Re: Email upgrade!??
 
Quote:
Originally Posted by Mick
a mail about these mail problems went to Aizad Hussain, MD for ntl:home and it was ignored.:mad:
More than one if I'm not mistaken m8. :rolleyes:

I know I sent several, I'm pretty sure you did, & I'm fairly sure that Ben did too. :dozey:

No reply/explanation-nothing. :afire:

Mick 11-03-2004 17:14
Re: Email upgrade!??
 
Quote:
Originally Posted by Neil
More than one if I'm not mistaken m8. :rolleyes:

I know I sent several, I'm pretty sure you did, & I'm fairly sure that Ben did too. :dozey:

No reply/explanation-nothing. :afire:
Yes I sent the below mail on the below date:-

Quote:
----- Original Message -----
From: Mick
To: aizad.hussain@ntl.com
Sent: Monday, November 17, 2003 6:28 PM
Subject: Re: Mail


Hi Aizad,

I would also like to point out that customers are complaining
in droves to the bbc watchdog site about this, this is still a
very ongoing problem I am afraid. Customers are beginning
to think nobody at ntl cares.

Kind Regards,

Mick
nthw Administrator.
www.nthellworld.com


:rolleyes:

th'engineer 23-03-2004 02:44
E-mails playing up again
 
Have they used the e-mail servers to sort the proxies out

There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop.ntlworld.com', Server: '127.0.0.1', Protocol: POP3, Server Response: '-ERR Cannot connect to the host', Port: 5100, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

David25 23-03-2004 08:41
Re: E-mails playing up again
 
Why is the server 127.0.0.1?

theman 23-03-2004 08:45
Re: [Merged] ntl Email
 
i went onto it yesterday to see my other message i was appalled by the speed spam and i am wondering what was the upgrade about as far as i can see it was a downgrade it is about time ntl got in with another e.mail provider like yahoo bt have done it and they are offerinf free spam protection and virus protection. i am certain ntl can do something like that instead of offering discounts on spam protection and virus protection no iit is a big thumbs down for ntl webmail in marks out of ten minus 10

Simply Gray 23-03-2004 09:46
Re: [Merged] ntl Email
 
I am getting the message:

"This Message was undeliverable due to the following reason:

Your message was not delivered because the return address was refused.

The return address was '<Valid.Address@NTLWorld.com>'

Please reply to Postmaster@ntlworld.com if you feel this message to be in error."

Does anyone know what has happened?

Maggy 23-03-2004 12:26
Re: [Merged] ntl Email
 
I see that the email is up the poke again on the server status page.I have been trying to get an email from one site for three days through my Yahoo mail but as yahoo is also poked I decided to change the addy to my ntl dial up addy.Why when I'm having email issues somewhere else does NTL add to my woes?There is money involved here!!!
It's as if they have a sixth sense.

Neil 23-03-2004 14:35
Re: [Merged] ntl Email
 
What a surprise........:rolleyes:

Quote:
ntl Home - All Packages - E Mail Service

23 March 2004 12:12

ntlHome Internet customers using the Ntlworld Mail service may be experiencing problems accessing the service, this is because of a technical fault. Our engineers are aware of this issue and working on a resolution.
We would like to apologise for any inconvenience caused


Change the record ntl.....:zzz:

Toreador 23-03-2004 14:35
Missing email - should I be worried?
 
OK, email up the spout again, nothing new - but...
I've just logged onto my Webmail account, and there are three messages there. This morning, there were approximately 350!!
I'm hoping the missing ones will come back when the problems have been fixed - but this happened to me a couple of years ago, fewer emails involved, but they were lost permanently.
Any ideas? Other than 'find a new ISP' which is what I'll certainly be doing if the emails are gone forever :(

Neil 23-03-2004 14:37
Re: Missing email - should I be worried?
 
How old were they?

Mails over a certain age get deleted automatically.

Toreador 23-03-2004 14:40
Re: Missing email - should I be worried?
 
I know about the 90 day thing, I've been bitten by that before.
But some of these were received as recently as this morning, only a handful at most could possibly have been 90 days old.

sherer 23-03-2004 14:45
Re: Missing email - should I be worried?
 
the same thing happened to me today as well.. none of my mails were over 90 days old either :mad:

PeteB 23-03-2004 18:46
Re: Missing email - should I be worried?
 
My "missing" emails have now arrived!!!

Toreador 23-03-2004 19:15
Re: Missing email - should I be worried?
 
My missing ones have arrived, but everything received this afternoon has disappeared :mad:

Toreador 24-03-2004 09:23
Re: Missing email - should I be worried?
 
All emails sent to me between about 0800 and 1730 yesterday (23/03/04) have been lost - there were at least 20.
It looks like they hit problems and restored from yesterday morning's backup.
Has anybody else found this or is it just me?
(obviously if I'd downloaded my email during the afternoon I'd have been OK, but I can only access webmail during the day).

sherer 24-03-2004 11:28
Re: Missing email - should I be worried?
 
mine have come back now as welll think i might be missing some spam but not too bothered about that..

Toreador 24-03-2004 11:30
Re: Missing email - should I be worried?
 
Unfortunately as well as the spam I'm missing some important stuff.
No reply yet to my email to NTL support (no surprise there then), I'll try phoning tomorrow.

threadbare 24-03-2004 12:36
Re: Missing email - should I be worried?
 
Quote:
Originally Posted by Toreador
Unfortunately as well as the spam I'm missing some important stuff.
No reply yet to my email to NTL support (no surprise there then), I'll try phoning tomorrow.
ntl still have an email problems so it is conceiveable that they still have a mail storage server offline. if this is so, then when it is brought back online the mail should re-appear

Toreador 24-03-2004 12:41
Re: Missing email - should I be worried?
 
Quote:
Originally Posted by threadbare
ntl still have an email problems so it is conceiveable that they still have a mail storage server offline. if this is so, then when it is brought back online the mail should re-appear
I hope you're right. Though according to http://www.ntl-isp.ntl.com/lookup/default.asp the email problems are resolved.

Alanmelon 25-03-2004 20:47
Broken e-mail
 
I know this has been done to death, and there are numerous old threads on the subject, but is anyone having problems with POP access to their ntl email account at the moment? Since last night, it only seems to download a couple of emails at a time at the most, then I get the following.

Anyone?

Tricky 25-03-2004 20:50
Re: Broken e-mail
 
Are you on dial or cable access?
I've not had problems with mail for ages
Do you use a virus scanner that checks your mail, this could be slowing it down and therefore causing a timeout in the mail client
What is your mail client - outlook can be tweaked to gain a greater timeout value

Alanmelon 25-03-2004 20:54
Re: Broken e-mail
 
Cable access. Yep, I'm using Norton Anti-Virus' built in e-mail scanner, which seems to take it's time.
Any suggestions (apart from "Don't use that it's sh**e")?

Tricky 25-03-2004 20:55
Re: Broken e-mail
 
Quote:
Originally Posted by Alanmelon
Yep, I'm using Norton Anti-Virus' built in e-mail scanner, which seems to take it's time.
Any suggestions (apart from "Don't use that it's sh**e")?
Can you disable it (just the mail scanner) to test the download of your mail?

Alanmelon 25-03-2004 21:01
Re: Broken e-mail
 
Switched that off and I still get the same problem....how irritating. Thanks for the suggestions so far - keep 'em coming ;)

maverick 25-03-2004 22:18
Re: Broken e-mail
 
Check your e.mail via the webmail option from the ntlworld homepage to see exactly what mails are there and what size they are.
If they look ok and are not large in size i would try removing the account from outlook and adding a new one to refresh it.

Alanmelon 25-03-2004 22:45
Re: Broken e-mail
 
Rather annoyingly I have no idea whatsoever about my password for webmail, so it looks like a call to cs tomorrow for me :(

Alanmelon 26-03-2004 18:39
Re: Broken e-mail
 
Finally got into webmail, and whilst not a large e-mail, one in particular was causing a blockage :confused:
After deleting it, everything is fine, so rep for you my friend :)

poolking 26-03-2004 18:48
Re: Broken e-mail
 
Increase the timeout.

Alanmelon 26-03-2004 19:18
Re: Broken e-mail
 
I did that and it didn't make a difference.

poolking 26-03-2004 19:22
Re: Broken e-mail
 
Try setting it to 10 minutes, no joke, I have set on that at the moment, just in case. :)

theman 26-03-2004 21:00
Re: Broken e-mail
 
have you checked you have not click do not allow attachments to be open in case they have a virus that is in security but it could be norton i had the same trouble with mcafee

swoop101 27-03-2004 11:24
Re: Missing email - should I be worried?
 
Oh yeh, well I have just received 20 emails dated 4 days ago.

For gods sake the royal mail are faster than that. :mad:

theman 27-03-2004 12:27
Re: Broken e-mail
 

Chris W 27-03-2004 13:10
Re: Missing email - should I be worried?
 
Quote:
Originally Posted by threadbare
ntl still have an email problems so it is conceiveable that they still have a mail storage server offline. if this is so, then when it is brought back online the mail should re-appear
they did indeed have one offline... a backup server was put in place, hence the disappearing mails... is anyone still having problems today?

Neil 27-03-2004 17:32
Re: Missing email - should I be worried?
 
Quote:
Originally Posted by Toreador
OK, email up the spout again, nothing new - but...
I've just logged onto my Webmail account, and there are three messages there. This morning, there were approximately 350!!
I'm hoping the missing ones will come back when the problems have been fixed - but this happened to me a couple of years ago, fewer emails involved, but they were lost permanently.
Any ideas? Other than 'find a new ISP' which is what I'll certainly be doing if the emails are gone forever :(
*Sigh*.......

Surprise surprise.....:dozey:

Didn't take them too long to acknowledge the problem then...:rolleyes:

Quote:
ntlworld Email service

27 March 2004 10:12

ntl internet customers on all packages may currently be unable to access some or all of their incoming email accounts, or may find that unread email and mail saved in webmail has temporarily disappeared.

This is due to a problem with one of our email servers.

Our engineers are aware and are working towards a resolution as soon as possible.
Please accept our apologies for any inconvenience this may cause.

IanUK 05-04-2004 16:39
Sending email down ?
 
Hi,

For the last hour or so any emails I send are not going anywhere it seems, no one is receiving them - I tried a few tests to other email accounts I have as well and they are not arriving - is anyone else having problems with NTL's SMTP server ?

Neil 05-04-2004 16:42
Re: Sending email down ?
 
Moved to email discussion forum.

IanUK 05-04-2004 16:45
Re: Sending email down ?
 
Seems I'm not receiving any either now :(

Has it all gone up the spout...?

iadom 05-04-2004 16:51
Re: Sending email down ?
 
Just sent a test message to my Zen dial up account. was a little slow going but came through seconds later.

Manchester Area.

eastwind 12-04-2004 08:28
Re: Sending email down ?
 
Last night and now this morning, sending email is VERY slow, they are sent in the end, but it took a minute to connect and more time to think about it before they are sent. Nothing said on the server status, guess they are all off during Easter Holidays !!

Paul 12-04-2004 12:01
Re: Sending email down ?
 
My monitor of NTL SMTP has been showing regular timeouts for the last few days.

lemarsh 13-04-2004 20:37
Email down?
 
Is anyone else having problems with email today?

Can't see any mention of it here, or on the server status on NTLWORLD, but have not been able to connect either through webmail or outlook all day

lemarsh

aliferste 13-04-2004 20:39
Re: Email down?
 
Yup, not working for me!


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