Absolutely. I take a somewhat different approach to this than undisputedtruth and rippedoff. I think it is helpful having NTL 'insiders' on the forums.

I too am frustrated with NTL, but I think some of that frustration comes from my dealings with them at the time of the 'ntlworld unmetered internet for ex-C&W customers' fiasco.

I pointed that out on this NTHW.com thread (post #11), of which this is an excerpt:
In post #60 did take Mark W to task on his comment that this issue had been done to death.

Mark W's response to that was perfectly reasonable:
The questions I have asked have not so far been answered, which is why I think this is still a live issue. However I accept that many NTL 'insiders' such as Mark W and orangebird simply don't know the definitive answer to that. Mark W has made this clear here:
They are good enough to provide us with information they know about.

It'd be great if someone on this forum was able to answer the questions I posed in post #60. But accept that it's possible no-one here can, and as in the case of micaAB (post #43) I know I'll be able to get broadband when I'm sold it (and it's been succesfully installed).

Much of these communications problems are the fault of NTL management. At the end of the day though, there is no conspiracy to deny Londoner's broadband- it is, after all, where NTL will be making a lot of their money. NTL, however, is in a bad financial position to invest much money in comprehensive network upgrades, at least for the moment.

Ripped off or whatever you are, this thread is not your personal property. Anyone with an interest in the subject ntl staff or not are welcome. You should adopt a more mature attitude and grow up.

:eek:

Binary, you little treasure - why can't everyone be as rational and reasonable as you? :)

well seeing that last week the grove park area (south london, by lewisham) has started offering bb, i can see more areas gaining this service.

binary saidorangebird saidThat's funny orangebird, I made exactly the same comment some months ago about upgrades with info that came from the department that deals with them.
An ntl employee (not yourself) called me a liar;) Then contradicted themselves some weeks later with a post that was similar to my lies:rolleyes:

I sometimes think the customer facing employees get upset when they find people outside the company know whats going on before they do:D

I would of thought someone with knowledge of the London HFC network would be able to explain why some areas can and some can't get the service, I know from speaking to some of the tech's up there that the infrastructure was very strange in some areas.
I know that analogue TV for some areas were injected from hubsites in another area etc, I think it was a bit of a mish mash.

I fully agree. One of the main problems about the London broadband thread on on nthw.com were people from NTL with their negative comments and the abusive anti-London brigade. The anti-London brigade had no interest in London whatsoever.

Admin Edit:-No personal attacks please.

[Edit typo]

Enough - I know the rules on here are more relaxed than on .com but that does NOT mean we're going to allow this name-calling to continue. Any further insults from anyone will lead to posts being edited.

OK guys and gals... How about this then....
Can anyone give us any information on BB roll outs in the london area over the next 12 months??

I bet you can't......

I got this from Chris Collinson the other day and it seems to me that he contradicks (excuse the spelling) himself????

"We had hoped to be able to launch the broadband service in your area sometime ago. We have completed exhaustive tests on the network within the Harrow area and I can confirm that at the moment we have no plans to launch Broadband in your area. ntl:home will continue to invest in the network to enable us to provide more homes with a broadband service across London and I will be in touch with you as soon as there is any positive news."
I'm still waiting for an answer to a few questions and as soon as he replies I'll post them...

At last away from all those silly, negative bickering postings by udt & ro. At least you have reminded everyone what this is about.

The words "ntl:home will continue to invest in the network to enable us to provide more homes with a broadband service across London" seems to contradict the belief that ntl is not contributing funds to upgrade the network in London. So are we to believe now that funds for development are being used and that the money is there after all! Comments from ntl contacts please.

:wavey:

I think it has something to do with receiving BS answer. Straight question - BS reply.

This sums up why I'm still interested in the NTL London broadband issue- areas that you think may never get broadband and are ready to give up on are suddenly live for broadband service! From what I've read before, I'm led to believe much of the Videotron network is a patchwork quilt of good and bad, some of it capable of supporting broadband, some of it not (at least without an expensive upgrade/ rewiring).

At least NTL are gradually rolling out broadband where it'll work on the pre-existing Videotron network. As far as I can work out though, upgrades/ rewiring of bad pathes in the network is not happening at the moment, nor are there imminent plans for it to happen.

It'd be great if someone with knowledge of the London network could post some technical information here.

(As an aside, what does HFC stand for?)

What I'd really like (and many others would too) is to be told of whether the network in their area is any good. However I'm somewhat resigned to the fact that I'll only find this out if NTL ever offer broadband locally. (I'm sure they will eventually, but I'm not waiting 10 years!)

Hybrid Fibre-Coax

ntl are probably working on the 'easy' bits of the london network, the bits that need minimal money spent on. then they will move on to more expensive and involved parts of london.
well that's my theory, and seems quite probable.

Wouldn't it be nice though to know what areas they are working on...
How about a list of London areas that have bb and those that don't...
That way we can all weigh up the pro's and con's

Unfortunately Chris Collinson made roughly the same statement 6 months ago.

Half a year later and he is still making the same statement whilst there is no clear evidence that the parts that really need the upgrading are getting it. In fact according to that statement - some of the areas won't be getting any investment for a while.

Been there done that - e-mailed aizad hussain who copied Slattery into the reply asking him to personally respond to me, Mr Slattery completely failed to do this.

Have tried to e-mail him on numerous occassions before and never once got a reply.

I only got a letter out of Chris Collinson because I got my MP involved. Mr Slattery promised then that the much needed upgrades to the Harrow area would happen before the end of the year - now in his latest statement it appears that this might not happen after all.

this is so true. Erm, let me count the number of times an NTL has helped me. None. They are not very useful at all.

I can remember when I read an article in the FT about job losses in NTL. The girl on customer services said to me that I should not believe everything in the newspapers and that their jobs are perfectly secure. Four weeks later, NTL announced large job losses. With NTL, anything negative about NTL is more than likely to be true.

Undisputedtruth

Right......!!!

I might get booted off for this but I think it has to be said! I am an SE24 (South London) NTL'er that has been fobbed off with this lame 'lack of BB' excuse for nearly 2 years.

Late May this year I had had enough, and I bit the bullet and decided to go for Sky/BT/ADSL as when you price it all up, it all comes to the same cost, give or take few quid. Also I have issues with Universal Remote Controls and the Pace STB that NTL use, that are not a problem with the Sky STB...... but thats another issue.....

Saturday (late May), I call NTL CS to cancel my NTL TV/Phone account before I order BT line and Sky and....... they're not open! (Only Mon-Fri to close an account). What the hell, I think, I will order my BT line anyway, I do this and I ask for my NTL tel number to be ported to my new BT line..... "not a problem!" BT say. Great! Tuesday I will call NTL and cancel my account.

Tuesday comes, I call NTL CS to cancel my account (30 mins on hold - I'm cynically inclined to believe this is a tactical ploy) and CS tell me that they can see my tel number has been earmarked for going over to BT and "why do you want to leave NTL Mr Brown?" I tell them the truth, I'm fed up with no broadband, and it is not viable to have a BT line installed (at my cost of installation and monthly rent) for ADSL when I have perfectly good NTL phone line that I sadly cannot ADSL on. Therefore I will get Sky and BT, discard NTL.

"OK Mr Brown, perhaps we can come to some arrangement if you would like to continue your NTL account?" came the response from CS.

I took them up on the offer and effectively now I do not pay for the rent on this BT line (of which I have ADSL now with www.zen.co.uk) and I am no worst off if I had NTL TV/BB or Sky/BT/ADSL finacially. I would rather not go into details of what discounts I have as they might not apply globally.....needless to say I have been a loyal NTL customer at 2 addresses, paid my bills on time and I have a average TV package....

Go figure? Its worked for me... perhaps other South Londoners might be able to benefit?

Bomber

Yeah, great - makes good sense that.....screw ntl for more discounts so they can earn even less money to be able to invest in making london bb & interactive able...... foot/shoot etc.....and even if ntl do manage to enable the area, if you're already happy with other provider services plus a freebie/discounted line, you won't want to change to ntl anyway!!!!!! :erm: :rolleyes:

I see your point OB, but!!!!!.... do NTL want to get £20 odd quid (less the discount) from me a month via the TV/Tel package?....... for, lets face it, absolutely FA!! (infrastructure is already in place).... or lose a customer and have £20 less a month and have the hassle of collecting the STB?

The TV infrastructure is there aleady so NTL aren't (IMHO) bothered about potential BB users in South London.... and cynically I reckon that NTL are resting on their laurels in that South Londoners are too apethetic to switch to Sky/BT/ADSL

I ask you?

Bomber

ntl aren't bothered??????????????? :mad:

Of course they're bloody bothered - of course they want to take all the money they can off you in London for BB/intreactive etc - simple fact is THEY CAN'T AFFORD TO UPGRADE!!!!!! WHY IS THIS SO DIFFICULT TO UNDERSTAND?:cry:

OB, take a chill pill ;)

Lets take a scenario for example:

100 NTL customers in my street subscribe to NTL (TV/Phone only because BB is not available) and pay £25 a month = £2,500 to NTL

100 NTL customers in my street are fed up because they have no BB so they decide to:

1. Quit NTL and go for Sky/BT/ADSL = NTL gets £0 a month

2. Stay with NTL (with a discount for paying for a BT line for ADSL) = NTL gets £1,500 a month

Go figure?

Bomber

For the cost of maintenance/wages/billing/cs etc etc that is incurred per customer, it would take more than a few months (prob' not til after the discount's finished and the sub has gone elsewhere...) to make any profit from the possible revenue - go figure......

OB.... are you an NTL shareholder per chance???

We (South Londoners) have been neglected over past years, simple as that!..... I don't give a s@#t whether re-wiring South London is a viable financial option for NTL.... I couldn't give 2 hoots!!!...

If I cannot get a particular service from NTL... I'll use another option....

My original post was not meant to come across as "get NTL over a barrel.....screw them for any discount that you can..... threaten that you will leave NTL"... it was meant to highlight that NTL are aware of the problem with no BB in South London and they appear to be willing to come to some compromise (with regards to the difference in cost of getting a BT line installed and the costs incurred just to get ADSL!)

The point I am trying to make is that CS was more than happy to offer me a discount on my monthly NTL bill as he empathised why I was going down the Sky/BT/ADSL route.... I certainly did not 'badger' him as such! I never even expected a to get a discount when I phoned up.....I phoned up to cancel my NTL account remember.....

Bomber

Yes this might be the case, but why should those who have been promised BB for the last 2 years continuously and are still no clearer to whether they will or won't get BB show loyalty to NTL.

Remember for the last 2 years NTL have been actively lying to their customers about BB. They knew they were not in a position to offer these services and yet they still advertised them, promoted and promised them.

Even earlier this year I have a reply from senior NTL management to my MP promising that the upgrades would happen soon - almost 6 months later nothing and NTL senior management are saying the upgrades are not on the books.

This suggests that either NTL are so incompetant that they haven't got a clue what is happening or they are perfectly happy lying to MPs!

What you have to remember Orangebird is that if NTL can't offer a srevice then people WILL seek it elsewhere - customers do not owe NTL any loyalty and put up with shit services because NTL got themselves into debt. This still leaves the issue of why NTL didn't upgrade at the height of the tech boom when they had more money than they knew what to do with.

:confused: You've majorly contradicted yourself in your last post. In one paragraph, you saying that ntl have neglected you (and in previous posts that they can't be bothered etc...) - and then in the next, you're saying they are aware of the problem, and are trying to compensate/compromise for it.... :erm:

ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....

Did contact him..... he replied fairly quickly........ his reply just told me to phone sales for the latest on BB / CR3 !!!!!!!!!

FU**ING USELESS IF YOU ASK ME !:mad:

The latest reply from ntl:

Dear Mr *********

Thanks for your mail
Our broadband service is not available in your area at the moment. We continue to invest in upgrading our network to deliver the highest quality service and are committed to providing it to you as soon as possible.
This, as you can imagine, takes time and therefore it may be a number of months before we can confirm availability of the service in your area.
Our website is regularly updated with new services and availability. Here is a link to the site you need

http://www.ntl.com/locales/gb/en/hom...ailability.asp

Regards,

Amanda Gilbert
Customer Liaison Co-ordinator
Customer Liaison Department
without prejudice
LondonCustomerManagement@cwcom.co.uk


That says a lot doesn't it? It's a variation on the 'coming soon' theme!

:blah: :blah:

That is the problem with NTL, they give you a number of stories. So why have a go at Bomber? OB is willing to say anything in order to put NTL in a good light!

Let me complete the last sentence for you OB:

Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots of money than they knew what to do with!

OB, perhaps you should give more respect to the shareholders prior to chapter 11 where NTL has taken money from them to invest in the business.

Undisputedtruth

I did say - straight question, bs reply.

I thought they knew exactly what to do with the money. They spent it buying other cable companies..

OB, NTL have been told off by the ASA for advertising Broadband services where they are not available.

So areas of London haven't got broadband. Big bloody deal. Discussing this is Ok because we're on a discussion forum but instead of the same people saying the same things and everything going round and round in circles, why doesn't one of you get off your fat arse and do something like contact the mods here and get them to write to ntl for an official response. If ntl don't respond then this site can let everyone know that.

Ahhh, UDT - wondered where you were. Missed your witty reasoned responses & overwhelming charm. :)

You are really going to regret writing that...

*dons flak jacket and finds nearest bunker to hide in.....*

You threatening me punk :p

All I'm saying is you can discuss this subject to death but it would be far more constructive to do something, than just sit around like a bunch of old whingers. Nominate someone to contact the mods and let them try and get an official response on behalf of this site and the members interested in London broadband :)

It will cost NTL a lot of money in marketing to attract lost customers. I think it makes good business sense to retain your customer base rather than adopting a blind dogmatic attitude like OB. Perhaps, when their staff can act more professional and become more reasonable then NTL can then charge a fair price for its products. At the moment we are paying too much for a substandard product.

Undisputedtruth

I agree to some extent but as a customer, how professionally and reasonably are you handling the London broadband issues ?. Not very at all - why don't you since you've got the biggest mouth but I've never seen you achieve anything just heard hot air about how you're moving to BT but never do, be the one to contact the mods on this site :)

So what do you call constant promises by a company that BB is "coming soon" or "in the next 6 months" for 2 years or more when they knew very well that the infrastructure was not capable of delivering that promise.

A company that has been in trouble with the ASA for advertising said services in areas that they were not capable of supplying - these were in the form of large roadside billboard adverts, offering BB for £24.99p m and were put up all around the NW London ex-videotron areas.

That can hardly be classed as over-estimating themselves!

NTL have consistantly strung their customers in the ex-videotron regions along with promise after promise. They have advertised said services, their postcode checker informed over a year ago that BB was coming soon (still no sign of it), when sales and CS were asked they responded with "in the next 6 months" or "I can promise you that it is very soon now - looking at your postcode".

None of these can be classed as over-estimations. They are to all purposes deliberate attempts to mislead their customer base.

I really can't see why you are so eager to defend this company!
With all respect that was actually tried on NTHW IIRC. The mods there attempted at times to try and get further information. IIRC Craig (not sure which mod it was) was supposed to bring the matter up during a meeting with NTL. Anyone else remember this?
I presume you never followed the numerous threads on NTHW?

If you had you would have seen that many people have tried to contact NTL on this matter and have either got the standard corporate reply of "we are committed to upgrading the networs" type of thing or have simply been ignored.

If it will help then said mods of this site please contact NTL and see if you can get a proper responce - rather than the usual one mentioned in several replies already in this thread.

I've read some of the threads there but the difference is that ntl own their arses over there. If ntl tell a mod on .com something lame then the mod is probably told to STFU about it - here that can't happen because unless I've missed something ntl are not involved here and can't control the content. Give the mods here a chance and lets see what happens :)

I think it can. What is it you think ntl had to gain by failing to deliver promises?

Again - what reasons do you have in mind for ntl wanting to 'string you along'? You think it was just for kicks or something??

I'm not defending them, but I do believe that when ntl first starting promising services, they truly thought they could deliver. They haven't been able to and I know it's frustrating (I can't get either ntl bb or adsl where I live), but it beggars belief that anyone thinks ntl were doing it deliberately to cheese potential customers off :erm:

I have to agree with OB here. Although NTL have been done by the ASA for advertising services they are not capable of providing (and to be honest, I think NTL should have worked out where they can provide BB before they planned the advertisement campaign), they have nothing to gain by not providing this service.

In fact, they are losing at least £18 a month for each interested subscriber. That could be a lot of money. NTL know this, so I don't see what they gain by "stringing people along". It's almost like the "conspiracy theory" that went around a while back on .com.

the link is pretty useless. as i put in a postcode which does not have broadband (i know, my friend lives there and is quite annoyed) and it said bb was available! but it isn't

stupid ntl!

I've an order placed with a adsl provider and also I have a BT line since the beginning of June. I must admit I'm not professional in my own behaviour in handling the London broadband issue. Am I oblige to be professional? I've always been reasonable. Unfortunately, I have nothing but contempt for NTL which has showed in my postings. Please don't confuse contempt with reasonable behaviour.

I think I achieve alot by asking loads of awkward questions, highlighting contradictory information and raise the profile of broadband in London. People like Hawkmoon, Rippedoff, and others have made immense contributions. I have not seen any useful contributions from Bluetack, perhaps he could be kind enough to tell us his contribution.

I agree completely. It'd just be good to know where the good bits (which are more lilely to have broadband soon) and where the bad bits of the network actually are.

Many have contacted NTL for an official response. They just get the same old corporate reply of the style rippedoff (and many others) have received, as hawkmoon pointed out in post #145. rippedoff has copied his email from NTL in post #131.

What I would like is an unofficial reply from an NTL insider about the state of the London network. Such information will be far more valuable & informative than any official response. Ideally I'd like to be able to PM my postcode to someone in NTL so they can tell me about what the network is like in my neighbourhood.

The reason I'm participating in this thread is in the hope that an NTL insider might be pursuaded to do just that.

As I've said before of course there's no conspiracy to deny London broadband.

However NTL does wish to retain customers (such as myself) who, if they'd known how long it would take to get broadband, would not have stayed with NTL. I moved address locally, and transfered my NTL service to the new address. If I had know that x years later NTL still couldn't offer me broadband, then I'd have chosen BT/ADSL/Sky to be installed in my new abode.

I will wait another 6 months, then (unless I have any credible information that broadband is really coming) I'll get ADSL with a BT line. At the end of the day that option is open to nearly everyone in London.

]

Maybe when they first started promising, but their promises went on for 2 years! They were still promising that BB was coming soon whilst they were undergoing debt restructuring!

There is no way that this is going to be passed off as over-estimation. You really expect people to accept that NTL thought they could re-cable the mjority of the ex-Videotron areas within 6 months. Remember this is not just a single occurance but continuously happened over 2 or more years!

Also NTL have had there hands slapped by the ASA several times for making misleading statements in adverts for services that were not actually available. They once even told the ASA that they could provide evidence that 70% of the franchise's where these services were advertised could receive said services, they failed to deliver this evidence to the ASA.

Whilst the London MD was telling myself and my MP that NTL was confident that they could launch BB and interactive later in the year, the London Customer Management team in customer liasions were telling over people that NTL had no plans to upgrade the networks to provide these services.

Make your own conclussions - lies or incompetance yes, over-estimation, no way!

Yup, same here. That link is saying that "BB is coming soon" for my postcode in Harrow.

It has been saying this for almost a year now - despite the fact that someone else in Harrow has got a reply from NTL saying that NTL have done tests and have no plans to launch BB in Harrow.

Agreed binary, all that is required is for some ntl big wig to actually once and for all give a comprehensive reply to all the questions posed, simple really we are not asking for much just simple informed answers to simple questions.


:wavey:

i would rekon, that ntl have a plan for broadband this year in london. but they are not telling customers about it because it could go horribly wrong, plus it is being done bit by bit and no dates or advanced notices about the release of bb in selected (now enabled) areas have been give.
so ntl have no idea of when it will be complete, but the target is this year. we simply don't know as ntl aren't telling us anything which is very annoying.

ntl NEED to communicate.

There could be a possibility NTL may have a business plan to rollout broadband by a certain dates/years. Someone without any common sense decided to upgrade the northern areas first in order to generate cash. This business plan may have backfired. NTL have lost thousands of customers. They are not generating enough cash as hoped to invest in one of country's key market.

Is that a real or imaginary ADSL provider because you've had ADSL coming for a long time - yes, I do read the other site, and I've seen you make a fool of yourself there.
I know you're not and others can see it too. If you were instead of going round in circles and promoting yourself with that silly title, you'd do something to try and get answers out of ntl.
No but the question could also be are you obliged to be a pain in the arse.
You're bitter, very bitter and for no genuine reason other than you want a product from a company you openly admit to hating and can't get it.
All you achieve is to get peoples backs up and as far as contradictory information, you post a lot of it yourself - I've seen you vanish from threads at .com when someone trips you up, and then come back when the thread has moved on.
I have no interest in ntl broadband within London but I've suggested that you work with the mods of this site to try and force an answer out of ntl. If that idea is over your head then just say so Mr I'm going to adsl.

Leave ntl and stop whinging or stay and start fighting (with others to support you) :) - but don't keep playing the same record.

Exactly, Bluetack, you hit the nail on the head there!

:wavey:

People have tried to force an answer out of NTL.

People have tried contact Mr Hussain, Mr Slattery, Mr Collinson, etc with the only reply being that "NTL are commited to improving the service....blah, blah, blah"

It has taken almost 2 years for NTL to admit there is a serious problem and hopefully to have stopped promising something they can't supply.

There were plenty of NTL employees on the other site, some from the customer liasion team, some from the london management team and not one of those who even bothered to take part in the threads made any useful contribution apart from pretty much ****ging off those who aren't happy with the situation.

To this day NTL still haven't really publically appologized for the cock up over the CR3 issue, apart from a letter posted by one of the mods to NTHW to what is really a minority of the customers affected. The reasoning was that those who were affected would be easily confused if they told them a mistake was made and that was straight from the mouth of NTL:Home London MD.

This is the sort of company that NTL are - they refuse to talk to their customers.

It is true I have taken a long time in this matter and so what. I very much doubt I made a fool of myself. Perhaps itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s a figment of your imagination. Iâ₠¬ÃƒÆ’¢â€žÂ¢m not here to make friends or proof myself to anyone. Go on throw some more insults at me. I simply donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t care, in fact I see it as a compliment. Iâ₠¬ÃƒÆ’¢â€žÂ¢ve taken a lot of nonsense from the likes of fedupwithntl, themole, orangebird, Tristan, Grum666, Mark, BBKing and others, but I do feel stronger for it. Thanks Guys!



?????????

Only to the proNTL mob.

Quote:

You're bitter, very bitter and for no genuine reason other than you want a product from a company you openly admit to hating and can't get it.

I hate being lied to, just like anyone else. Are you really that dim to understand this? It is not such much wanting the product it is the messing about from NTL which I have a problem with. That bitterness will always be there even if NTL do offer me the required product. I really don't think you can truly understand the situation. I'll suggest you should discuss with Rippedoff and Hawkmoon

Quote:

All you achieve is to get peoples backs up and as far as contradictory information, you post a lot of it yourself - I've seen you vanish from threads at .com when someone trips you up, and then come back when the thread has moved on.

Show me examples. Iâ₠¬ÃƒÆ’¢â€žÂ¢ll be happy to answer. Don't forget I do have other interest and there have been times that I just can't be bothered to answer a post to where I given an answer or reason before. I deliberately done that to fedupwithntl. Gosh that man was stupid!

Quote:

I have no interest in ntl broadband within London but I've suggested that you work with the mods of this site to try and force an answer out of ntl. If that idea is over your head then just say so Mr I'm going to adsl.

Perhaps it is time for you to come clean and state your relationship with the mods. For someone who has recently started posting on this site and as so far made only one post on another site. Very suspicious. I seen your previous posts and it seems you like to attack fellow members. Is it because youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢re not original enough to come with your own comments.? The fact you have attacked me is another way of complimenting me. Am I really that important? I hope not. And even if it was true - so what?

Quote:

Leave ntl and stop whinging or stay and start fighting (with others to support you) :) - but don't keep playing the same record.

The record will continue to twirl until Iâ₠¬ÃƒÆ’¢â€žÂ¢ll get some answers. Anyway, I do enjoys this debate on broadband in London. It is comments like yours that spur me on. I'll see it as a pathetic attempt to silence me.

Remember, I'm not here for self promotion. I have no need to proof myself to anyone. I'm here simply to state my views. I simply don't give a f**k what other people think about me!

quote:
Originally posted by Bluetack

I have no interest in ntl broadband within London but I've suggested that you work with the mods of this site to try and force an answer out of ntl. If that idea is over your head then just say so Mr I'm going to adsl.

I agree with Hawkmoon & UDT's postings above.
Bluetack - you say that you have no interest in ntl braodband in Londn - if that is the case, don't bother reading this thread or making stupid comments about those of us who ARE interested in London BB. Haven't you noticed the title of this thread? Even to someone of limited capabilties, it is quite clear that this thread is about London Broadband - something you claim to have no interest in - so why do you bother posting your verbal diarrhoea on this thread.
Oh... and gogogo...why don't you get a life too, and leave this thread alone?:wavey:

:rolleyes: :nono:

please do something different and stop insulting other members

OK people, this post has just been reported to the Phoenix team for all the insults flying about and I'm inclined to agree.

I'm going to be watching this thread now and the next time I see any insult (irregardless of who started it) this thread will be temporarily closed, any further insults and it'll be closed permanently.

fedupwithntl is not a member on nthellworld.co.uk! So how can you insult someone who is not a member of this forum?

Mods beware of the proNTL mob they are willing to say anything to justify their unjustifiable case.

I think the better idea would be to stop people like Bluetack who have no interest in London whatsover. He has tried to upset me and Rippedoff. You would have to question his motives on this thread. His post is a direct attack on me. Mark has not posted any reasonably new information. There was that time when he threatened not to post anything on this thread. He is still actively posting. All "Drama Queen" stuff me think. We already knew since last year there were going to be trials in that area. What we need is proper information. I'm sure the people who have genuine interest would agree!

He is a member on the other forum & quite possibly lurks here. No need to insult him whether you agree with him or not.

And you don't?

True, Bluetack doesn't have a real interest in Broadband in London (He has admitted so himself) and he has been a bit abusive in the way he has communicated with certain people. So have you.

He has raised one good point though. The one about us appointing a representative to approach the mods, who can then approach NTL. He said:

And insulting NTL staff who post on here is not a good idea. Even if they can't help you, they may be in a position to help someone. If they keep getting insulted, they will not come here and post.

Edit: Bluetack, the paragraph above was aimed at UDT, not you.

It would be nice to hear from NTL how the various London trials are progressing..

I agree with that point! If you look at Bt postings HERE you will soon see what kind of person Bluetack is.

And scastle has said:

He has raised one good point though. The one about us appointing a representative to approach the mods, who can then approach NTL. He said:
quote:
Originally posted by Bluetack
All I'm saying is you can discuss this subject to death but it would be far more constructive to do something, than just sit around like a bunch of old whingers. Nominate someone to contact the mods and let them try and get an official response on behalf of this site and the members interested in London broadband

Why do we need to "appoint a representative to approach the mods, who can then approach ntl" ?

I assume that the mods can read. I would hope that the mods would raise anything they thought was a 'hot' topic on behalf of the forum members, but just in case they won't, I will officially, on this thread, on this site, on this post, ask the mods to take up the issue on the behalf of the London ntl: customers who are deprived of BB and Interactive TV services (not just those who are members of this forum). So, here we go....

Dear moderators of nthellworld.co.uk,
On behalf of those ntl: London customers who do not yet have Interactive TV or BroadBand services available to them, could you please ask ntl: London Mangement for an official answer to the question: " What is the current situation with the introduction of BB and Interactive TV services to the franchises in London, mainly ex-CWC and Videotron, and can you give these customers an indication as to when, if ever, they are likely to receive these services. "
Thank you,
Rippedoff

OK?

:shrug:

Sorry? What is this answer saying? Is it saying the offer was made before but nobody responded, so it's too late now?

or

We are incapable of reading the thread properly, so tough luck?

Either way, (to steal your phrase) what you don't say is:
" Certainly, we would be more than happy to do that on your behalf"

:confused:

I don't understand this :confused: The threads been closed once and now its reopened you can't drop this :confused:

:td:

Without stating the obvious, there are a number of the proNTL mob willing to sabotage the thread. You have also witness the Gogogo attack on Rippedoff and earlier on in the thread Gogogo agreement with Bluetack on his attack on me. I would question Gogogo motive for being on this thread.

We shoud re-read Rippedoff earlier post where he stated that anyone with no interest in broadband in London, ie those not living in London, do not have to participate in the thread. NTL employess are welcome provided they can post substantial evidence.

Originally posted by Andre
If someone wants to get in touch with me with a view to contacting ntl directly about London broadband on behalf of this site, I/we will gladly put a plan of action together with a view to getting an official response from ntl that they can't ignore


So, I take it from this , you are going to take it up on our behalf.

Thank you.
:)

I don't really understand the point you are trying to make here. It is however interesting that you do not seem to suuport us complaining about the lack of CR3 / BB in parts of London, but, at others times you do seem to suuport our view!

LOOK HERE


:confused: :confused: :confused: :confused: :confused:

No confusion.

You & udt imagine everyone is against you. You are abusive to anyone you think disagrees with you, frankly at the rate of scaring people off you & udt will be the only ones left posting here.

ntl is not all bad it does provide satisfactory services: phone connexion excellent, dial up internet excellent, digital tv excellent and e-mail access has improved considerably. Give at least some credit to ntl . My concern is that we are denied BB/interactive or enhanced TV services in this area and no one at senior level in ntl appears to be able to clarify what's going on. Some people think money is the problem but clearly some money is being spent as BB is being rolled out somewhere.

No I'm not anti-ntl, there is NO anti-London conspiracy.

I hope you will be clearer in your mind now. Everyone has the right to be involved and take part in this thread, the more people involved the better no matter what they have to say. It' s better to be constructive.

Now I'm off to work.


:spin:

Actually I found the equivelant services offered by CWCom better than the ones that NTL forced on us - for example the CWCom 1571 voicemail was far superior to the crappy NTL one. It was more user friendly.

Yes dial-up is excellent but so was the dial-up I had under Videotron / CWCom. I could choose a range of ISP's and get unmetered connection to them during evening / weekend and bank holidays. NTL are the company that finally killed this off, although CWCom started the ball roling. This was the reason why Alistair Scott set up CW watch and then became port of CUT with Erol.

Apart from adding more channels NTL haven't really given me anything extra that I never had under CWCom.

Well, I must confess, they have given me some things that I never got with C&W .....
Broken promises that BB / Intercative TV was 'coming soon'....over 2 years ago...........
A letter last year telling me I was being upgraded in November 2002 (CR3 / BB) ........ but we all know what happened...... what they still haven't given me (or anyone else for that matter) is a letter telling people it was a mistake and an apology for their mistake. The only way people know it was a mistake was through the forums or by phoning CS and asking what happened to the upgrade.
Just recently, dial-up email not working properly for around 3 weeks, and the service status page just directing you to the terms of service instead of reasons for problems and an estimated time of resolution..........
Increased prices.............

I am sure there is more.........

:rolleyes:

Thread re-open, certain 'heated' posts have been removed. Can we please try to avoid having personal gripes with other members. I said this previously, discuss the London Broadband issue to your hearts content, but do not bring the thread down by throwing insults around.

I'm afraid if we can't discuss the issue without having a 'dig' or two at someone, then if the next time this thread is closed, it will remain closed.

Isn't that unfair? Another abusive comment from the likes of BT, who afaik has nothing to do with ntl in London, can easily get this thread closed?

Ain't that a bitch :rofl:

I don't want this thread closed but it would be good if people changed the record :rolleyes:

This thread has been open closed quite a few times and not because of one particular member. If one member is insulting then it starts a chain reaction that a few jump on the bandwagon and before long the thread is all over the place and veered from the main theme.

Agreed Dr. Plummer lets all keep it friendly and not engage in silly insults or implied insults.

:spin:

ok so can udt answer this question if an alternative broadband provider is available in your area why not join them ?

i thought your 100 call test was over by now

there is nothing special about ntl broadband really that warrents all this aggression and tension that i see

the words 'move on' spring to my mind :rolleyes:

well just to tell you postcodes SE22(main target), SE15 and SE5 now have broadband!!!

that is excellent new for people in those areas, so the ntl upgrade team move on to another area.
ntl broadband upgrade team, coming to a place near YOU! :)

the source is ntl.

Thats great news for people in those areas and hopefully for people in other areas soon :D

Just to repeat Kronas' question above, some of us are genuinely curious: if you can't get the services you want from ntl - ie interactive digital TV and broadband internet - why don't you buy it from sky instead?

So, if someone is waiting for NTL broadband - they are now class as someone from BT?

I've answered a similar question before. Please refer to my earlier post.

The 100 call test, well a lot more than that, was to see how bad NTL customers services were. Yes, they are really awful!

It is clear the proNTL mob do not understand the customers in London. We have covered this in great detail on the other thread. A wooden mallet springs to mind. The record will need to keep spinning until the information finally sinks into their head. It may take forever though.

point me to the post as im not going through every single post

A reasonable question. Here's an answer from me:

1. We are not allowed to set up a satellite dish as we are in a flat.

2. Dislike Rupert Murdoch and have no wish if we can help it, to add to his millions.

3. Generally happy with ntl services but we feel BB/interactive TV services ought to be available to us.

4. ntl appears to be extending BB etc services in parts of Greater London so it's reasonable to ask ntl managers what their plans are.

5. Have you considered the consequent financial loss for ntl if all those customers in Greater London do as you wish. It would probably mean immediate bankruptcy for ntl.


:wavey:

1) AFAIK you would be allowed a communal dish.

2) good point

3) couldn't agree more

4) also good point

5) what? again?

This is forbidden by the terms of the leasehold.



:wavey:

No - why should I? If you're going to attack me then at least get your facts straight.

Thanks m8. It's nice to see that in the midst of what is obviously a touchy subject, some folks can still answer an honest question with a polite answer!

I feel I understand things a bit better now. :)

Some good news for the London people with Broadband rolling out in South East London :)

SE15 and parts of SE5 are getting it and SE22 now has it. Can any ntl people confirm this or will the mods please find out for us.

well i have heard that. i believe this has been confirmed as people are now subscribing to the service in those areas. well good news for many.

when did i attack you what facts i never said anything of the sort just clarifying on something understanding this stance that you have because clearly you need to find an alternative provider as NTL cant provide you with a service why continue going on and on nothing will change untill the company does something itself thats what i am saying

You haven't and didn't - welcome to the London broadband thread where you have to kiss the arse of undisputedtruth or be accused of attacking him or being pro ntl :rolleyes:

lol well if it was me i would not waste my time its common sense if your favored provider cant provide you with something you look for the next best thing until NTL sort it go to another provider if your that bothered about being an NTL customer :rolleyes:

I thought you lot would all be celebrating the news that three London postcodes are getting broadband. Surely this is a sign that NTL are (slowly) bring broadband to ex-Videotron areas?

Also, Kronas, have you really managed to make 1400+ posts in a month, or have you doctored that somehow?

thats exactly what i thought yet the silence is deafening when approaching others with valid questions it seems people dont want to listen :rolleyes:


combination of having alot of time on my hands THAT thread and me posting all over the forum :p

THAT thread???

I'm confused. What thread?

Sorry to take this off topic, it won't be long...

Phoned the sales team yesterday just to see if anything had changed from the usual reply of "not yet" and "dont Know"

And the reply was my area of Lambeth will be getting the bb service by the end of this year ie 2003 and so is the rest of london..

This may be the news we are looking for and at most its only 5 months away OR Unless someone knows anything different ?????
:) :( :confused:

There are I believe 28 SE postcode districts in south east London, I don't know how many already have access to ntl's full range of services or even if they are ntl cabled.

SE5 Camberwell, SE15 Peckham, Nunhead, SE22 East Dulwich are neighbouring areas and I would imagine that those ntl customers living there will indeed be happy, it's progress and it proves ntl is doing something so that those who claim ntl has no money for development obviously know nothing.

There must be people in the areas above who could let us know if they have been contacted and what their experiences have been so far.

It would be nice to know ntl plans for the remainder of its customers in Greater London.

:wavey:

As I live in those areas I shall let you Guys know NTL method of contacting customers from a customer point of view.