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-   -   Caller ID (https://www.cableforum.uk/board/showthread.php?t=4750)

Mal 11-12-2006 19:43

Re: Caller ID
 
I don't suppose anyone knows if the M27 area has caller ID yet? :)

Graham M 11-12-2006 19:53

Re: Caller ID
 
Quote:

Originally Posted by Logan (Post 34172512)
Is called ID available in Northampton? Currently geting calls through NTL but no caller ID as standard...

THat'd be because it's neither standard nor free iirc.

RamJet 31-12-2006 14:56

Re: Caller ID
 
Quote:

Originally Posted by Mal (Post 34177238)
I don't suppose anyone knows if the M27 area has caller ID yet? :)

anyone know if CLI is is available Worthing/Brighton

RJ

coolea96 10-01-2007 22:01

Re: Caller ID
 
R NTL actually botthering to upgrade any more - been with CWC/NTL for nearly 10 years now ... still no CLI ... should I just give up hope... such a basic service... ( so tired of seeing it in the pricing but can never get it .. )

c'mon NTL.. if your charging for it ... then business case must be there

Countrycat 11-01-2007 12:33

Re: Caller ID
 
Quote:

Originally Posted by Jefferson T (Post 94507)
My dad has just got it - he lives in Sandy in Bedfordshire.

Hi, do you know what type of phone he has? I live nearby in Bedford and have never been able to make caller ID work, tho NTL swear its available. My understanding is that caller ID on cable does not work with many types of handset.... (I tried with Philips Zenia and nada, am about to buy new phone but having difficulty identifying which will work propertly with cable).
Thanks!;) :)

Marge 11-01-2007 12:45

Re: Caller ID
 
Quote:

Originally Posted by Countrycat (Post 34195549)
Hi, do you know what type of phone he has? I live nearby in Bedford and have never been able to make caller ID work, tho NTL swear its available. My understanding is that caller ID on cable does not work with many types of handset.... (I tried with Philips Zenia and nada, am about to buy new phone but having difficulty identifying which will work propertly with cable).
Thanks!;) :)

Just to confirm, have you actually had the Caller ID enabled on your line as yet ??

Countrycat 11-01-2007 13:16

Re: Caller ID
 
Quote:

Originally Posted by Debbie B (Post 34195558)
Just to confirm, have you actually had the Caller ID enabled on your line as yet ??

I had it enabled, it didn't work, the engineers came out twice, it still didn't work, so I had it taken off. Admittedly, that was about 3 years ago, and I haven't tried it since.;)

dave_dph 13-01-2007 09:28

Re: Caller ID
 
Quote:

Originally Posted by Countrycat (Post 34195583)
I had it enabled, it didn't work, the engineers came out twice, it still didn't work, so I had it taken off. Admittedly, that was about 3 years ago, and I haven't tried it since.;)

Do you know which switch type is installed at your NTL franchise, i.e. System X or DMS 100?

jamiehorrocksuk 06-02-2007 11:35

Re: Caller ID
 
Is there anyway of finding out id Caller ID is available in my area without calling ntl?

Marge 06-02-2007 12:02

Re: Caller ID
 
Quote:

Originally Posted by jamiehorrocksuk (Post 34214223)
Is there anyway of finding out id Caller ID is available in my area without calling ntl?

Whats the first bit of your postcode and I'll try and rack my brain cell ??

jamiehorrocksuk 06-02-2007 12:15

Re: Caller ID
 
Hp21

MisterPie 06-02-2007 14:20

Re: Caller ID
 
oh, oh do me do me!!!
MK45-4 - off the luton exchange
I'd love to have caller ID on my line :-)

savvychels 09-02-2007 17:50

Re: Caller ID
 
Well since we're checking areas, can you check BH17?

Thanks!

Marge 09-02-2007 19:11

Re: Caller ID
 
Quote:

Originally Posted by MisterPie (Post 34214334)
oh, oh do me do me!!!
MK45-4 - off the luton exchange
I'd love to have caller ID on my line :-)

I think so for you

---------- Post added at 20:11 ---------- Previous post was at 20:11 ----------

Quote:

Originally Posted by savvychels (Post 34217525)
Well since we're checking areas, can you check BH17?

Thanks!

No, sorry, don't think you can

nffc 09-02-2007 19:42

Re: Caller ID
 
Quote:

Originally Posted by nffc (Post 34127337)
Anyone know if CLID is available in Nottm yet?

..........

Mal 09-02-2007 20:31

Re: Caller ID
 
Debbie, can you remember if M27 has had caller id yet?

Ta :)

Marge 09-02-2007 20:37

Re: Caller ID
 
Quote:

Originally Posted by Mal (Post 34217754)
Debbie, can you remember if M27 has had caller id yet?

Ta :)

Nope Mal, sorry chuck

Mal 09-02-2007 21:04

Re: Caller ID
 
Quote:

Originally Posted by Debbie B (Post 34217760)
Nope Mal, sorry chuck

Oh well...thanks anyway :)

savvychels 10-02-2007 17:42

Re: Caller ID
 
Quote:

Originally Posted by Debbie B (Post 34217605)
No, sorry, don't think you can

Figured as much - thanks though for confirming. That's the only thing missing from what I would like out of it all.

Felim_Doyle 15-02-2007 11:37

Re: Caller ID
 
The big Caller Id. / SMS question. Can anyone confirm the availability of Caller Id. (CLI) and SMS on NTL in the Aylesbury HP21 area (Bromley hardware if that is relevant)?

Also, can anyone recommend a suitable 'phone for use with NTLs Caller Id. (CLI) and SMS (if available)? Ideally a DECT cordless 'phone but even and add-on caller display unit would be of interest.

Félim

See my related posting at http://www.cableforum.co.uk/board/sh...0&postcount=48 in http://www.cableforum.co.uk/board/11...-34223040.html.

parpenbhwarg 19-02-2007 11:10

Re: Caller ID
 
I am in the process of getting my phone number ported from BT to Virgin and presume that this will not affect whether it is or is not possible to receive Caller ID.

Going along with that presumption, would it be possible Debbie to see if the NN10 area offers Caller ID when you get a spare moment, pretty please? :)

AlabasterLyn 20-02-2007 11:21

Re: Caller ID
 
I've been waiting for Caller ID for about 8yrs now :confused:

Everytime I phone NTL they tell me 'it will happen soon' but 'soon' never seems to come around.

Last time I phoned I was told by someone else that because I live in an area that was originally Jones Cable, then Cable & Wireless and then NTL, that we probably won't ever get it in the Watford Herts area.

I am seriously considering leaving NTL altogether and going over to BT as I have 5 phones that will all accept Caller ID and it's something I think is really great to have.

I did try emailing VirginMedia to ask them but got no reply, which didn't surprise me :rolleyes:

smarty 20-02-2007 12:07

Re: Caller ID
 
Hi, I changed from BT to NTL in December last year and was assured that CLID was available in my area (Ashford) and all I had to do was ring Customer Services and they would set it up.
After the install I 'phoned Customer Services to have CLID enabled and was then informed that it was not available and "Not likely to be"
So beware.

Mujja 27-02-2007 11:19

Re: Caller ID
 
Debbie B,

Would you check if CLID is now available in the Portsmouth area, PO5 to be exact. It's the only thing stopping me from going back to NTL.

AlabasterLyn 27-02-2007 12:08

Re: Caller ID
 
Quote:

Originally Posted by Mujja (Post 34234332)
Debbie B,

Would you check if CLID is now available in the Portsmouth area, PO5 to be exact. It's the only thing stopping me from going back to NTL.

Would it be possible to check the WD19 Watford area too please :)

AndyCambs 11-03-2007 18:57

Re: Caller ID
 
Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

AlabasterLyn 15-03-2007 09:56

Re: Caller ID
 
Quote:

Originally Posted by AndyCambs (Post 34248518)
Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

In my experience of spending years phoning NTL to ask this very question, I don't think even VM staff know the answer to that. At one point I was told it was available and even ordered it, only to be told they had made an error and it wasn't. I gather from what I was told that if the area you are in was once owned by another cable company then it's unlikely that the exchanges will ever be upgraded to enable Caller ID as it's too expensive. It's about time they realised that there are many of us that want Caller ID and are willing to change back to BT to get it if they don't get their act together.

Lyn

sdwhite 16-03-2007 10:11

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34251401)
I gather from what I was told that if the area you are in was once owned by another cable company then it's unlikely that the exchanges will ever be upgraded to enable Caller ID as it's too expensive.

Lyn

Nah! I'm in the Salisbury/Andover area which was ComTel before Ntl, and we have had caller ID for about 3 or 4 years now.:D

buckleb 16-03-2007 11:28

Re: Caller ID
 
Ex Eurobell region here (Crawley) and Caller ID is available. However, I understand that a major upgrade was done in this area after the takeover, so I expect all the bells and whistles were put in place also.

AlabasterLyn 17-03-2007 12:52

Re: Caller ID
 
Quote:

Originally Posted by sdwhite (Post 34252250)
Nah! I'm in the Salisbury/Andover area which was ComTel before Ntl, and we have had caller ID for about 3 or 4 years now.:D

Perhaps it depends which cable company you were with before. I started with Jones Cable who were then taken over by Cable & Wireless, then NTL and now VM.

Lyn

Theodoric 20-03-2007 09:51

Re: Caller ID
 
Quote:

Originally Posted by AndyCambs (Post 34248518)
Is there anywhere on the site that tells you:
a) if Caller ID is available in your area
b) if not, does anyone know if there are plans to roll it out?

My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it.

I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest.

A couple of interesting things about CLID and the VM site is that it blatantly bends the truth well beyond breaking point.

At this page it says, "We've got the lot. From Call Waiting and Caller Display to Anonymous Caller Rejection and Ring Back When Free". Now that is totally clear and unambiguous; get your phone from VM and you can have CLID - no ifs, no buts.

At this page it says that "most Virgin Phone customers can get this service". A bit less definite, but it still implies that it will be unusual for you not to get CLID. If so, why all the complaints in this forum and why are VM so afraid of providing any information (except for a blunt, "You can't have it") to their customers?

dave_dph 20-03-2007 16:20

Re: Caller ID
 
[quote=Theodoric;34255150]I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest./quote]

If your parents are in an ex-Telewest area then Caller Display is available, it is only some of the ex-NTL areas where it is sadly lacking.

n.viney@ntlworld 20-03-2007 23:14

Re: Caller ID
 
[QUOTE=dave_dph;34255415]
Quote:

Originally Posted by Theodoric (Post 34255150)
I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest./quote]

If your parents are in an ex-Telewest area then Caller Display is available, it is only some of the ex-NTL areas where it is sadly lacking.

Hi All! As a new member I feel that I must contribute,so I will spend many minutes/hours on the pnone later today to try to get an answer to these questions,sorry, but this is the best I can do! I will post the replies later today. Sorry Theo. I am not doubting you for a moment!

AlabasterLyn 22-03-2007 11:12

Re: Caller ID
 
Well I just came off the phone with VM, it was a very long call as I was on hold, got cut off, rang back, on hold again and then a very nice lady went off and checked it it was available here.

The bad news was that it still isn't available here, however the good news is that she says it will be available in April and that they are indeed rolling out Caller ID to cover everywhere.

I will phone back next month and see if they are true to their word.

Lyn

Marge 22-03-2007 11:23

Re: Caller ID
 
Crikey, I will be amazed if they are rolling out to cover everywhere as it was always a non-runner when I was there.

AlabasterLyn 22-03-2007 12:30

Re: Caller ID
 
Quote:

Originally Posted by Debbie B (Post 34256960)
Crikey, I will be amazed if they are rolling out to cover everywhere as it was always a non-runner when I was there.

Well I have to say I was told we'd have Caller ID in this area years ago and it never materialised, so I will just have to live in hope I guess :D

mightyeye 22-03-2007 17:32

Re: Caller ID
 
This is one reason we changed to BT, CLID is a useful service and NTL could not provide this faciility where we live. Another reason is the £5 charge for itemised billing. We hope Virgin Media in the future will deliver more up to date, competitive telephone packages in the future as it is now BT have the edge and a better product for customers.

Theodoric 22-03-2007 20:57

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34256945)
Well I just came off the phone with VM, it was a very long call as I was on hold, got cut off, rang back, on hold again and then a very nice lady went off and checked it it was available here.

The bad news was that it still isn't available here, however the good news is that she says it will be available in April and that they are indeed rolling out Caller ID to cover everywhere.

I will phone back next month and see if they are true to their word.

Lyn

Well, you've had better luck than I have in getting VM to give you any information at all about CLID in a particular area.

I've twice asked CS about this over the past few days and they have said that:

1) It is not available in my area (Bromley, London).

2) They are unable to give any further information whatsoever about when it is likely to become available.

3) They are unable to give any information whatsoever about whether it may never become available.

4) It is impossible for me to speak to anyone else in VM about this problem.

5) It is impossible for anyone in VM to give me any reason why they refuse to provide any useful information on CLID availability.

To be honest, the behaviour of VM on this subject is a total disgrace. In essence, they are simply refusing, point blank, to discuss the matter with their customers. The only reasonable conclusion that you can draw from this is that VM have something to hide. What other conclusion is possible?

valor 26-03-2007 19:21

Re: Caller ID
 
Is there a code to turn caller ID "on" for NTL/VM i know you can do it with a BT line by keying in *234# and "off " with #234#

Arch Stanton 28-03-2007 14:54

Re: Caller ID
 
These are the area's that I believe are capable of supplying CLI. This information is supplied in good faith and is not meant to mislead anyone. Hopefully I have captured all the relevant areas. You'll notice that these are all area's from the ex-ntl part of VM.

All of Ex-CableTel....

Surrey and Hants/ South Wales/ Huddersfield/ Glasgow/ Northern Ireland/ Herts and Beds

All of Ex-Diamond Cable....

Nottingham/ Mansfield/ Grimsby/ Woodborough/ Lincoln/ Leicester

All of Ex-Comtel

Reading/ Northampton/ Coventry/ Lichfield/ Northfields/ Salisbury/ Stafford/ Warwick / Hemel Hempstead/ Oxford

All of Ex-Comcast

Darlington/ Hartlepool/ Middlesborough/ Stockton

As I say, this is supplied in good faith and is not intended to mislead. I hope this is of help.

nffc 29-03-2007 00:04

Re: Caller ID
 
Woot. How do we get it then? And does it work on dect phones?

Felim_Doyle 29-03-2007 08:58

Re: Caller ID
 
Quote:

Originally Posted by Arch Stanton (Post 34262425)
These are the area's that I believe are capable of supplying CLI. This information is supplied in good faith and is not meant to mislead anyone. Hopefully I have captured all the relevant areas. You'll notice that these are all area's from the ex-ntl part of VM.

All of Ex-CableTel....

Surrey and Hants/ South Wales/ Huddersfield/ Glasgow/ Northern Ireland/ Herts and Beds

All of Ex-Diamond Cable....

Nottingham/ Mansfield/ Grimsby/ Woodborough/ Lincoln/ Leicester

All of Ex-Comtel

Reading/ Northampton/ Coventry/ Lichfield/ Northfields/ Salisbury/ Stafford/ Warwick / Hemel Hempstead/ Oxford

All of Ex-Comcast

Darlington/ Hartlepool/ Middlesborough/ Stockton

As I say, this is supplied in good faith and is not intended to mislead. I hope this is of help.

Oh well! So nothing yet for ex-CWC [Cable & Wireless] in Aylesbury on the Bromley platform which I believe uses a Nortel exchange.

---------- Post added at 09:58 ---------- Previous post was at 09:40 ----------

Quote:

Originally Posted by nffc (Post 34262873)
Woot. How do we get it then? And does it work on dect phones?

Whether a 'phone is DECT [Digital Enhanced (formerly European) Cordless Telecommunications] or hardwired should not matter. What is important is which signalling standard(s) the 'phone and your local exchange comply with. There are various incompatible standards and, even within each of these, different telcos and 'phone manufacturers implement them slightly differently with varying results.

See http://en.wikipedia.org/wiki/DECT and http://en.wikipedia.org/wiki/Caller_Line_Identification.

Félim

AlabasterLyn 30-03-2007 10:47

Re: Caller ID
 
Quote:

Originally Posted by Arch Stanton (Post 34262425)
These are the area's that I believe are capable of supplying CLI. This information is supplied in good faith and is not meant to mislead anyone. Hopefully I have captured all the relevant areas. You'll notice that these are all area's from the ex-ntl part of VM.

All of Ex-CableTel....

Surrey and Hants/ South Wales/ Huddersfield/ Glasgow/ Northern Ireland/ Herts and Beds

All of Ex-Diamond Cable....

Nottingham/ Mansfield/ Grimsby/ Woodborough/ Lincoln/ Leicester

All of Ex-Comtel

Reading/ Northampton/ Coventry/ Lichfield/ Northfields/ Salisbury/ Stafford/ Warwick / Hemel Hempstead/ Oxford

All of Ex-Comcast

Darlington/ Hartlepool/ Middlesborough/ Stockton

As I say, this is supplied in good faith and is not intended to mislead. I hope this is of help.

I must be thick as I don't quite understand all of that :erm:

I see you've put Herts as being capable of suppyling Caller ID, but you mention 'Ex-Cable'. Is that the name of the company? I'm in Watford, Herts and we were Cable & Wireless and Jones Cable before that. I have no idea what exchange is in charge of the area I am in.

I'd be pretty miffed if the woman at VM has given me wrong information again though.

Lyn

pxr5 30-03-2007 14:21

Re: Caller ID
 
I'm in Lincoln. So how do you go about getting it active?

Draxx 30-03-2007 14:43

Re: Caller ID
 
We were promised caller ID was just around the corner about 3 years ago...Well the day came its here..by chance found out when phoning up to get a cheaper bill....The bad news ..all the time we couldnt get it it was free now its £1.75........

Nedkelly 30-03-2007 15:26

Re: Caller ID
 
PXr5 all you do is ring yp and tjey will make it active on your line :tu:

Arch Stanton 31-03-2007 12:37

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34263961)
I must be thick as I don't quite understand all of that :erm:

I see you've put Herts as being capable of suppyling Caller ID, but you mention 'Ex-Cable'. Is that the name of the company? I'm in Watford, Herts and we were Cable & Wireless and Jones Cable before that. I have no idea what exchange is in charge of the area I am in.

I'd be pretty miffed if the woman at VM has given me wrong information again though.

Lyn

ex-CableTel is the old company name. Its franchise was called Herts and Beds. The areas were Luton, Cheshunt, Biggleswade, Dunstable, Ware etc etc. Watford was in a different franchise area. Not sure who, but I'm guessing they were bought by C&W. Watford as far as I am aware cannot supply Cli. Sorry.

AlabasterLyn 31-03-2007 17:27

Re: Caller ID
 
Quote:

Originally Posted by Arch Stanton (Post 34264676)
ex-CableTel is the old company name. Its franchise was called Herts and Beds. The areas were Luton, Cheshunt, Biggleswade, Dunstable, Ware etc etc. Watford was in a different franchise area. Not sure who, but I'm guessing they were bought by C&W. Watford as far as I am aware cannot supply Cli. Sorry.

I did wonder if the lady who assured me that Caller ID was available in Watford as of next month was right, I guess not :(

Before Cable & Wireless we were Jones Cable around here.

Lyn

Arch Stanton 31-03-2007 18:43

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34264862)
I did wonder if the lady who assured me that Caller ID was available in Watford as of next month was right, I guess not :(

Before Cable & Wireless we were Jones Cable around here.

Lyn


I have some contacts around the business. I'll make some enquiries.

Felim_Doyle 01-04-2007 07:23

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34264862)
I did wonder if the lady who assured me that Caller ID was available in Watford as of next month was right, I guess not :(

Before Cable & Wireless we were Jones Cable around here.

Lyn

In Aylesbury, Bell Cable Media began digging up the road but work halted for several months until Cable & Wireless took over.

Félim

AlabasterLyn 01-04-2007 11:04

Re: Caller ID
 
Once again I own up to not being at all technical, but I do wonder just why so many areas are not being upgraded to enable Caller ID? You can get it all over the country if you have a BT phone, so why not with cable? There had to be a time when BT themselves upgraded all their exchanges to enable Caller ID, so why are cable companies loathe to spend money on something that people want? It's bad enough that we don't have a Call Waiting system that works very well. I had mine taken off as, unlike with BT, there is no way someone phoning you can tell if you are already on the phone as there is no automated voice system telling them you are on another call. If VM don't keep up with current technology surely people are going to start wondering why they bother staying with them :confused:

Lyn

Felim_Doyle 01-04-2007 20:35

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34265337)
Once again I own up to not being at all technical, but I do wonder just why so many areas are not being upgraded to enable Caller ID? You can get it all over the country if you have a BT phone, so why not with cable? There had to be a time when BT themselves upgraded all their exchanges to enable Caller ID, so why are cable companies loathe to spend money on something that people want? It's bad enough that we don't have a Call Waiting system that works very well. I had mine taken off as, unlike with BT, there is no way someone phoning you can tell if you are already on the phone as there is no automated voice system telling them you are on another call. If VM don't keep up with current technology surely people are going to start wondering why they bother staying with them :confused:

Lyn

It's a very long and complicated story. Basically, as far as I know, since upgrading to an all digital network BT exclusively use System X and System Y exchanges which support all of the Caller Id., Call Waiting etc. facilities to a common standard. VM/NTL/C&W inherited a mish-mash of equipment from their predecessors much of which can support some or all of these same facilities but not necessarily to the same standard as is used across the BT network. That is why, for example, the star (*) codes for enabling/disabling certain features are different across exchanges and networks. However, in this day and age of software based telephony, I don't understand why this cannot be easily reprogrammed.

Strangely, if you forward a call from VM to a BT or mobile number, the Caller Id., including international numbers if I remember correctly, is forwarded and displayed on the BT or mobile phone (if Caller Id. is enabled). BT on the other had, do not handle inbound or outbound international Caller Id. particularly well causing inbound not to be displayed and outbound to be displayed when the number has been withheld.

With regard to Call Waiting, I believe that VM/NTL/C&W have always said that it does not work with the voicemail facility (although it does on BT).

If anyone can correct or expand on what I have said, please do.

Félim

Arch Stanton 01-04-2007 20:41

Re: Caller ID
 
Lyn, VM are faced with the conumdrum of investing in an aging network or a Next Generation Network. The Cli upgrade has been looked at many times and the costs are huge.

Without giving too much away, work has begun on a NGN. I'm sure there will be news in the press sometime soon.

---------- Post added at 21:41 ---------- Previous post was at 21:37 ----------

Félim - the other issue to take account of is billing systems. Not only are there upgrades to different switch types and transmission equipment types there were various billing systems to be upgraded. These software guys can cost an arm and a leg.

AlabasterLyn 02-04-2007 10:19

Re: Caller ID
 
Well as it's now April and allegedly Caller ID will be enabled here this month, in my dreams only perhaps ;) I am going to phone VM again and see if I get the same response as last time.

Just got off the phone to them and it seems the lady I spoke to last month was indeed wrong and there is no date for the national roll out of Caller ID and definately no date for it in my area. I don't understand why they give you information that they aren't confident is correct.

Lyn

pxr5 02-04-2007 14:29

Re: Caller ID
 
In Lincoln here and I've just rang VM. They said no problem with CLID and it will go active tomorrow. £1.70 though and I'll wait and see if it works or not.

Now someone is going to tell me I need a special phone that's compatible with VM. At the moment I've got a BT phone, but the lady at VM said it will be OK, but I'm not holding my breath.

dave_dph 02-04-2007 20:36

Re: Caller ID
 
Quote:

Originally Posted by pxr5 (Post 34266212)
In Lincoln here and I've just rang VM. They said no problem with CLID and it will go active tomorrow. £1.70 though and I'll wait and see if it works or not.

Now someone is going to tell me I need a special phone that's compatible with VM. At the moment I've got a BT phone, but the lady at VM said it will be OK, but I'm not holding my breath.

It depends how old the BT phone is and also the switch type installed at your franchise. I think all of the latest BT phones are dual compatible, i.e. Caller ID will work with System X and also Bellcore Caller ID on the DMS switch.

As you appear to be ex-NTL I cannot tell you which switch type you have in Lincoln; there is information available VM's website which tells you the switch type for all ex-TW areas.

Felim_Doyle 03-04-2007 09:58

Re: Caller ID
 
Quote:

Originally Posted by dave_dph (Post 34266532)
It depends how old the BT phone is and also the switch type installed at your franchise. I think all of the latest BT phones are dual compatible, i.e. Caller ID will work with System X and also Bellcore Caller ID on the DMS switch.

As you appear to be ex-NTL I cannot tell you which switch type you have in Lincoln; there is information available VM's website which tells you the switch type for all ex-TW areas.

Can you post the link to this information please? Maybe we can coerce VM into updating it to include ex-NTL franchises areas.

Félim

AlabasterLyn 03-04-2007 10:38

Re: Caller ID
 
It would help if the Customer Service staff at VM were all on the same page when it came to giving out information. I really got my hopes up about having Caller ID this month, only to find out the lady I spoke to gave me false information :(

Lyn

Arch Stanton 03-04-2007 15:12

Re: Caller ID
 
Quote:

Originally Posted by dave_dph (Post 34266532)
It depends how old the BT phone is and also the switch type installed at your franchise. I think all of the latest BT phones are dual compatible, i.e. Caller ID will work with System X and also Bellcore Caller ID on the DMS switch.

As you appear to be ex-NTL I cannot tell you which switch type you have in Lincoln; there is information available VM's website which tells you the switch type for all ex-TW areas.


If only it were as simple as what switch type was in any particular region.

Type of Transmission Equipment and what Billing System has also to be factored in.

BTW, the Lincoln Switch is a System X.

pxr5 04-04-2007 07:45

Re: Caller ID
 
Well tried last night and still no Caller id. My phone is a BT Equinox (about a year old). Guess I'll have to give them a ring later today and check compatibility with this 'System X' and my phone. Geez this is hard work.

dave_dph 04-04-2007 21:32

Re: Caller ID
 
Quote:

Originally Posted by pxr5 (Post 34267593)
Well tried last night and still no Caller id. My phone is a BT Equinox (about a year old). Guess I'll have to give them a ring later today and check compatibility with this 'System X' and my phone. Geez this is hard work.

Dial *#234# which will tell you whether the service is active on your line. You will get one of three responses:

1. Callers identities will be displayed (service is active on line and switched on)

2. Callers identities will not be displayed (service is active on line but is switched off)

3. Sorry the service requested is not available. (service hasn't been activated on the switch)

If you receive the second message then just hang up and then from a new dial tone key *234#, this will switch the service on.

---------- Post added at 22:32 ---------- Previous post was at 22:27 ----------

Quote:

Originally Posted by Felim_Doyle (Post 34266831)
Can you post the link to this information please? Maybe we can coerce VM into updating it to include ex-NTL franchises areas.

Félim

Have a look here:

http://help2.virginmedia.com/help/ge...age=help_phone

That link shows the userguides for each of the old TW franchise areas. I think there is some wording on the front cover that states the switch type installed for that particular franchise.

arcamalpha2004 04-04-2007 21:57

Re: Caller ID
 
Quote:

Originally Posted by Derek S (Post 90088)
Just to let you know we can now add on caller ID in the Celtic region (Scotland, Wales, Belfast)

As per other regions it is £1.00 a month

Or free with BT.

nffc 04-04-2007 23:12

Re: Caller ID
 
Quote:

Originally Posted by dave_dph (Post 34268284)
Dial *#234# which will tell you whether the service is active on your line. You will get one of three responses:

1. Callers identities will be displayed (service is active on line and switched on)

2. Callers identities will not be displayed (service is active on line but is switched off)

3. Sorry the service requested is not available. (service hasn't been activated on the switch)

If you receive the second message then just hang up and then from a new dial tone key *234#, this will switch the service on.

I get the 3rd :(

dave_dph 05-04-2007 06:25

Re: Caller ID
 
Quote:

Originally Posted by nffc (Post 34268366)
I get the 3rd :(

Have you asked Customer Services whether it is available and for it to be activated on your line? You will get the third response even if the service is available but hasn't been activated by CS.

pxr5 05-04-2007 07:17

Re: Caller ID
 
Quote:

Originally Posted by dave_dph (Post 34268284)
Dial *#234# which will tell you whether the service is active on your line. You will get one of three responses:

1. Callers identities will be displayed (service is active on line and switched on)

2. Callers identities will not be displayed (service is active on line but is switched off)

3. Sorry the service requested is not available. (service hasn't been activated on the switch)

If you receive the second message then just hang up and then from a new dial tone key *234#, this will switch the service on.

I already knew about the *234# and #234# thanks. I rang VM last night again and they said it had been left on pending for some reason and it would be done by this morning. Anyway I tried *234# straight after the call and it worked - woooohooooo.

nutellajunkie 06-04-2007 09:41

Re: Caller ID
 
Im not sure what the meaning is here, but I have lived in the .renf area for nearly a decade, and as far as I remember, ive always had C-ID.

PS, remember and ask retentions allow you to have this for free - since they dont want you going to BT, they shouldnt have much problem allowing this.

AlabasterLyn 06-04-2007 11:24

Re: Caller ID
 
Quote:

Originally Posted by nutellajunkie (Post 34269139)
Im not sure what the meaning is here, but I have lived in the .renf area for nearly a decade, and as far as I remember, ive always had C-ID.

PS, remember and ask retentions allow you to have this for free - since they dont want you going to BT, they shouldnt have much problem allowing this.

I think what a lot of us are saying is that Caller ID is not available nationally, it depends on where you live. Some areas have been waiting for over 10yrs with the constant promise of it being available 'anytime now', which really means they have absolutely no idea at all and don't seem to care either.

Lyn

Guy T 08-04-2007 07:41

Re: Caller ID
 
Quote:

Originally Posted by AlabasterLyn (Post 34269196)
I think what a lot of us are saying is that Caller ID is not available nationally, it depends on where you live. Some areas have been waiting for over 10yrs with the constant promise of it being available 'anytime now', which really means they have absolutely no idea at all and don't seem to care either.

Lyn

Same here in Derby! - CS have been saying "available in the next 3-6 months" for the last 9 years at least. I remember the Nynex sales chap at the time saying how the phone system being installed was far more advanced than BT's :erm: Yeah of course it is !!!!!
It must be about time to call them again for the twice yearly update !

Arch Stanton 14-04-2007 10:26

Re: Caller ID
 
Guy - unfortunately Derby cannot support Cli.

ntluser 15-04-2007 06:41

Re: Caller ID
 
Quote:

Originally Posted by Arch Stanton (Post 34275130)
Guy - unfortunately Derby cannot support Cli.

Is there a list of areas which cannot support CLI?

Is Virgin Media intending to do anything about this problem?

What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?

AlabasterLyn 15-04-2007 12:20

Re: Caller ID
 
Quote:

Originally Posted by ntluser (Post 34275676)
Is there a list of areas which cannot support CLI?

Is Virgin Media intending to do anything about this problem?

What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?


Good question, would love to know the answer ;)

King Of Fools 15-04-2007 17:20

Re: Caller ID
 
Quote:

Originally Posted by ntluser (Post 34275676)
What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?

It is all to do with the technical details of the phone exchange in each area. There are a lot of different systems and some of them are just not compatible with CLI. To get CLI to work in these areas would require a brand new exchange to be purchased and installed, which would not make financial sense with VoIP exchanges coming very soon.

AlabasterLyn 15-04-2007 17:24

Re: Caller ID
 
Quote:

Originally Posted by King Of Fools (Post 34276029)
It is all to do with the technical details of the phone exchange in each area. There are a lot of different systems and some of them are just not compatible with CLI. To get CLI to work in these areas would require a brand new exchange to be purchased and installed, which would not make financial sense with VoIP exchanges coming very soon.

I have no idea what a VoIP exchange is :confused: but does that mean that when VM have those that Caller ID will then be available nationwide or are some areas never going to be enabled.

Lyn

Arch Stanton 15-04-2007 19:21

Re: Caller ID
 
Quote:

Originally Posted by King Of Fools (Post 34276029)
It is all to do with the technical details of the phone exchange in each area. There are a lot of different systems and some of them are just not compatible with CLI. To get CLI to work in these areas would require a brand new exchange to be purchased and installed, which would not make financial sense with VoIP exchanges coming very soon.

There are Switch and Transmission upgrades required. Plus changes to the billing system as VM wish to charge for this feature.

Soft Switches will be rolled out, however do not expect changes to the situation overnight.

---------- Post added at 20:21 ---------- Previous post was at 20:19 ----------

Quote:

Originally Posted by ntluser (Post 34275676)
Is there a list of areas which cannot support CLI?

Is Virgin Media intending to do anything about this problem?

What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?

I do have access to a list of areas that do not support Cli.

I'm not party to what VM intend to do at the moment. That's in the hands of others, although a lot of the equipment that requires upgrading is now obsolete.

Rapid Dr3am 16-04-2007 10:23

Re: Caller ID
 
Which switch doesn't support CLI?

I know we run nokia, system x and dms.

Theodoric 16-04-2007 19:23

Re: Caller ID
 
Quote:

Originally Posted by ntluser (Post 34275676)
Is there a list of areas which cannot support CLI?

Is Virgin Media intending to do anything about this problem?

What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?

Well, I can't answer parts 1 or 3, but I can, after a fashion, answer part 2 because, over the past couple of months, I've asked VM this question on 3 separate occasions.

The VM position is starkly simple; they simply refuse, point blank, to answer any queries on this question. To put it another way, they refuse to give out any information whatsoever on whether and, if so, when CLI might, or might not, come to a given area.

Guy T 16-04-2007 19:56

Re: Caller ID
 
So VOIP is the answer? - ok when ?
There was a trial supposed to be happening in March 2006 - did it ever happen.
What happened to the Ericsson deal for VOIP?
I hope it's better than the Ericsson VOIP system I am just in the process of removing at work! - 3 years on and Ericssons dealers still can't solve the ongong problems - Cisco system installed last week :)

ntluser 20-02-2008 19:07

Re: Caller ID
 
Does anyone know if there is a post code checker that will tell you if Caller ID is available in your area?

BenMcr 20-02-2008 22:35

Re: Caller ID
 
nope but a easy rule of thumb is almost all ex-nynex/videotron/Cable & Wireless areas can't do it

---------- Post added at 23:35 ---------- Previous post was at 23:31 ----------

Quote:

Originally Posted by ntluser (Post 34275676)
Is there a list of areas which cannot support CLI?

Is Virgin Media intending to do anything about this problem?

What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that?

1) see above

2) not cost effective till soft switches come into play (VM equivalent of BT's 21CN)

3) complete replacement of all switches and line cards. Billing system is not an issue now as all areas are on system designed to bill for Caller Display.

Biggest reason why some areas can't do it is the equipment was designed before Caller Display was thought of for landlines and was not designed to be software upgradeable.

For a feature that Virgin charges £1.75 per month for I am sure it would cost them more than that to upgrade a single line, let alone whole cities

injuneer 21-02-2008 12:18

Re: Caller ID
 
The telephone switches (exchanges)are not the problem, they are all capable of providing Caller display, in fact in a lot of areas the switches are the same manufacture as BT's. It's the multiplex equipment in the cabinets that needs upgrading = Loadsamoney, as stated it's mainly ex-cwc areas that don't work.

uknutz 08-03-2008 13:39

Re: Caller ID
 
Well for years its been "coming soon...." to Dover, Kent (ex C&W).

Well its here! Just had it switched on this morning and its working fine.

Guy T 10-03-2008 19:29

Re: Caller ID
 
Quote:

Originally Posted by uknutz (Post 34502823)
Well for years its been "coming soon...." to Dover, Kent (ex C&W).

Well its here! Just had it switched on this morning and its working fine.

Well that contradicts all the "too expensive" & "never going to happen" type comments posted on the many threads on this subject
Is there an update programme then ?
Is this due to the BT takeover ?

Kellargh 07-04-2008 15:11

Re: Caller ID
 
For all of those asking for a list of areas where you cant get it, I'll try and get one on here shortly.

Felim_Doyle 02-05-2008 07:55

Re: Caller ID
 
Quote:

Originally Posted by Kellargh (Post 34522985)
For all of those asking for a list of areas where you cant get it, I'll try and get one on here shortly.

That would be great. There have been all sorts of upgrades for Broadband in Aylesbury since I last dropped in here, most recently a speed increase and a merger of billing systems. So it's possible some changes have been made to the exchange/multiplexes too which, in conjunction with the billing system changes, might facilitate Caller Id. which I've had enabled on my line for years, it's just that the central equipment hasn't supported it so far.

dmeldrum 19-05-2008 19:41

Re: Caller ID
 
Just called 150 again in the hope that our area (SE9) had been upgraded, but no such luck.

Felim_Doyle 04-07-2008 06:17

Re: Caller ID
 
I've had some correspondence this week about changes to Call Waiting which are due to happen tomorrow (5th July) with changes to other telephone services expected soon. Another letter also came this week promoting the use of texting which requires the Caller Id. service, the implication being that this was now available on all Virgin Media telephone lines.

Can anyone confirm this before I go out and buy a set of text enabled cordless 'phones? Also, any recommendations for VM compatible Caller Id. units?

dave_dph 04-07-2008 16:18

Re: Caller ID
 
Quote:

Originally Posted by Felim_Doyle (Post 34591498)
I've had some correspondence this week about changes to Call Waiting which are due to happen tomorrow (5th July) with changes to other telephone services expected soon.


Please tell, what's happening with Call Waiting?

All ex-Telewest areas have Caller ID, some ex-NTL areas do not. If Caller ID is available in your area then most if not all current equipment should be compatible. If you are on a System X switch then all older equipment (designed to work on BT) will work, if you are on a DMS switch then some of the older (BT branded kit & some others) will not work.

Felim_Doyle 04-07-2008 17:11

Re: Caller ID
 
Quote:

Originally Posted by dave_dph (Post 34591926)
Please tell, what's happening with Call Waiting?

All ex-Telewest areas have Caller ID, some ex-NTL areas do not. If Caller ID is available in your area then most if not all current equipment should be compatible. If you are on a System X switch then all older equipment (designed to work on BT) will work, if you are on a DMS switch then some of the older (BT branded kit & some others) will not work.

I haven't had time to compare the old and new intructions for Call Waiting but, if you're quick, both are available for download at http://www.virginmedia.com/help/telephone/ along with a brief summary of how to determine if you have been 'upgraded' yet.

I'm on a Nortel DMS here in Aylesbury (ex-NTL, ex-CWC, ex-Bell Cablemedia) which is why the Caller Id. facility, although promised for years, has not worked so far. We live in hope that I may find a compatible 'phone now which will not only enable Caller Id. but also text messaging.

dave_dph 04-07-2008 17:38

Re: Caller ID
 
Quote:

Originally Posted by Felim_Doyle (Post 34591956)
I'm on a Nortel DMS here in Aylesbury (ex-NTL, ex-CWC, ex-Bell Cablemedia) which is why the Caller Id. facility, although promised for years, has not worked so far. We live in hope that I may find a compatible 'phone now which will not only enable Caller Id. but also text messaging.

If Caller ID isn't available in your area then it looks like that will remain to be the case. Look at the small print at the bottom of page 21, it states:

*Please note Call Display is not available in some parts of the network.

Even if you buy a Caller ID phone it will not display incoming numbers unless the exchange can provide the service. Without Caller ID service you won't get text message to display on the handset, they will be received as a spoken message.

Guy T 02-09-2008 18:31

Re: Caller ID
 
Quote:

Originally Posted by Kellargh (Post 34522985)
For all of those asking for a list of areas where you cant get it, I'll try and get one on here shortly.

Did you ever get the list ?

Are any more area's being upgraded - not much seems to be happening on this front or the previously reported VOIP facilities

mw95 07-10-2008 09:28

Re: Caller ID
 
Does anyone know if CV21/01788 (ex NTL) has Caller ID available? I ordered it a few days ago, being told it will be active in 24 hours. Still seems not to be working, though, so thought I'd ask here before phoning them back.

I have a phone that should work - any experience of that on VM? It's the Sagem DC85c, dual handset (PDf datasheet at http://www.sagem.com/support/site/do..._D85C_2006.pdf)

Thanks

weesteev 10-10-2008 15:19

Re: Caller ID
 
I cant tell you when areas are being upgraded but heres a list of phone switch areas that cannot get Caller ID... (all ex-C&W)

Ashford, Barnet, Bexleyheath, Bournemouth, Brighton, Bromley, Derby, Greenford, Hammersmith, Hersham, Hither Green, Ilford, Lewisham, Norwich, Papworth, Park Street, Peterborourgh, Portsmouth, Southmapton, Stoke, Waltham Park, Warrington, Watford, Wirral, Wythenshawe.

I dont believe the BT deal will change how quickly caller ID is rolled out, the upgrades are to be done in the street side cabinets and not on the phone switch themselves. Im not aware that the BT swotch management deal covers street furniture or anything beyond the telephone switch. If I get anymore info then i will be sure to let you guys know.

Felim_Doyle 11-10-2008 17:36

Re: Caller ID
 
Rats! I think Aylesbury counts as Watford so still no Caller Id. for me.

Sorry, maybe I missed a meeting. What's this switch management deal with BT?

m419 16-10-2008 11:23

Re: Caller ID
 
Quote:

Originally Posted by Felim_Doyle (Post 34591498)
I've had some correspondence this week about changes to Call Waiting which are due to happen tomorrow (5th July) with changes to other telephone services expected soon. Another letter also came this week promoting the use of texting which requires the Caller Id. service, the implication being that this was now available on all Virgin Media telephone lines.

Can anyone confirm this before I go out and buy a set of text enabled cordless 'phones? Also, any recommendations for VM compatible Caller Id. units?

Yes! Text messaging is available via Virgin Phonelines, Number Display(Caller Display) needs to be added, once its been added to your line send a test message saying 'Register' to 00000 and you will recieve a reply stating text messaging is now fully active.

mw95 16-10-2008 14:58

Re: Caller ID
 
Quote:

Originally Posted by mw95 (Post 34649114)
Does anyone know if CV21/01788 (ex NTL) has Caller ID available? I ordered it a few days ago, being told it will be active in 24 hours. Still seems not to be working, though...

Well, I finally got around to phoning back and found out what the problem was. The woman I spoke to first time around had not in fact switched Caller ID on even though she said she was doing so as we spoke.

The lady who I spoke to yesterday was very helpful :shocked: and switched it on there and then - it worked straight away, not with an up-to-24 hour wait as I was also told on the first call!

nellystew 16-10-2008 16:59

Re: Caller ID
 
Does anyone know if it's availiable in the Chelmsford CM1 area?

jellybaby 16-10-2008 17:06

Re: Caller ID
 
Quote:

Originally Posted by weesteev (Post 34651535)
I cant tell you when areas are being upgraded but heres a list of phone switch areas that cannot get Caller ID... (all ex-C&W)

Ashford, Barnet, Bexleyheath, Bournemouth, Brighton, Bromley, Derby, Greenford, Hammersmith, Hersham, Hither Green, Ilford, Lewisham, Norwich, Papworth, Park Street, Peterborourgh, Portsmouth, Southmapton, Stoke, Waltham Park, Warrington, Watford, Wirral, Wythenshawe.

I dont believe the BT deal will change how quickly caller ID is rolled out, the upgrades are to be done in the street side cabinets and not on the phone switch themselves. Im not aware that the BT swotch management deal covers street furniture or anything beyond the telephone switch. If I get anymore info then i will be sure to let you guys know.


Peterborough does have Caller ID. I've had it over a year now :)

Felim_Doyle 28-10-2008 07:58

Re: Caller ID
 
Quote:

Originally Posted by Felim_Doyle (Post 34652164)
Rats! I think Aylesbury counts as Watford so still no Caller Id. for me.

Well I called VM yesterday and they said that CLI (Caller Id.) is available in my area (Aylesbury/Watford) so I've had it activated (again) for £1.75 per month. They say that it can take 24 hours to come into effect but with three hours to go there's still nothing. Of course I may not have a compatible 'phone and stand-alone caller id. unit but both work fine on our BT line.

Any suggestions? Perhaps I'll send myself a text message.

m419 28-10-2008 11:22

Re: Caller ID
 
Send a text saying 'register' to 00000 and if you recieve it as a text then its working.

By the way it comes on 24 hours after on the dot not 3 hours earlier!

saabmania2 14-12-2008 07:16

Re: Caller ID
 
anyone know if caller display works in the brighton area yet??:)


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