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I don't suppose anyone knows if the M27 area has caller ID yet? :)
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RJ |
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R NTL actually botthering to upgrade any more - been with CWC/NTL for nearly 10 years now ... still no CLI ... should I just give up hope... such a basic service... ( so tired of seeing it in the pricing but can never get it .. )
c'mon NTL.. if your charging for it ... then business case must be there |
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Thanks!;) :) |
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Is there anyway of finding out id Caller ID is available in my area without calling ntl?
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Hp21
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oh, oh do me do me!!!
MK45-4 - off the luton exchange I'd love to have caller ID on my line :-) |
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Well since we're checking areas, can you check BH17?
Thanks! |
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Debbie, can you remember if M27 has had caller id yet?
Ta :) |
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The big Caller Id. / SMS question. Can anyone confirm the availability of Caller Id. (CLI) and SMS on NTL in the Aylesbury HP21 area (Bromley hardware if that is relevant)?
Also, can anyone recommend a suitable 'phone for use with NTLs Caller Id. (CLI) and SMS (if available)? Ideally a DECT cordless 'phone but even and add-on caller display unit would be of interest. Félim See my related posting at http://www.cableforum.co.uk/board/sh...0&postcount=48 in http://www.cableforum.co.uk/board/11...-34223040.html. |
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I am in the process of getting my phone number ported from BT to Virgin and presume that this will not affect whether it is or is not possible to receive Caller ID.
Going along with that presumption, would it be possible Debbie to see if the NN10 area offers Caller ID when you get a spare moment, pretty please? :) |
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I've been waiting for Caller ID for about 8yrs now :confused:
Everytime I phone NTL they tell me 'it will happen soon' but 'soon' never seems to come around. Last time I phoned I was told by someone else that because I live in an area that was originally Jones Cable, then Cable & Wireless and then NTL, that we probably won't ever get it in the Watford Herts area. I am seriously considering leaving NTL altogether and going over to BT as I have 5 phones that will all accept Caller ID and it's something I think is really great to have. I did try emailing VirginMedia to ask them but got no reply, which didn't surprise me :rolleyes: |
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Hi, I changed from BT to NTL in December last year and was assured that CLID was available in my area (Ashford) and all I had to do was ring Customer Services and they would set it up.
After the install I 'phoned Customer Services to have CLID enabled and was then informed that it was not available and "Not likely to be" So beware. |
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Debbie B,
Would you check if CLID is now available in the Portsmouth area, PO5 to be exact. It's the only thing stopping me from going back to NTL. |
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Is there anywhere on the site that tells you:
a) if Caller ID is available in your area b) if not, does anyone know if there are plans to roll it out? My parents are on BT, and thinking of moving to VM, but enjoy the functionality of Caller ID on the BT line and would miss it. |
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Lyn |
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Ex Eurobell region here (Crawley) and Caller ID is available. However, I understand that a major upgrade was done in this area after the takeover, so I expect all the bells and whistles were put in place also.
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Lyn |
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A couple of interesting things about CLID and the VM site is that it blatantly bends the truth well beyond breaking point. At this page it says, "We've got the lot. From Call Waiting and Caller Display to Anonymous Caller Rejection and Ring Back When Free". Now that is totally clear and unambiguous; get your phone from VM and you can have CLID - no ifs, no buts. At this page it says that "most Virgin Phone customers can get this service". A bit less definite, but it still implies that it will be unusual for you not to get CLID. If so, why all the complaints in this forum and why are VM so afraid of providing any information (except for a blunt, "You can't have it") to their customers? |
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[quote=Theodoric;34255150]I've just been on to CS asking those very questions and the answers were that there is nowhere on the VM site that will tell you if it is available and that there is no-one, but no-one, whom you can contact to ask for information about when your area may get it. I suppose that at least the answers were honest./quote]
If your parents are in an ex-Telewest area then Caller Display is available, it is only some of the ex-NTL areas where it is sadly lacking. |
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Well I just came off the phone with VM, it was a very long call as I was on hold, got cut off, rang back, on hold again and then a very nice lady went off and checked it it was available here.
The bad news was that it still isn't available here, however the good news is that she says it will be available in April and that they are indeed rolling out Caller ID to cover everywhere. I will phone back next month and see if they are true to their word. Lyn |
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Crikey, I will be amazed if they are rolling out to cover everywhere as it was always a non-runner when I was there.
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This is one reason we changed to BT, CLID is a useful service and NTL could not provide this faciility where we live. Another reason is the £5 charge for itemised billing. We hope Virgin Media in the future will deliver more up to date, competitive telephone packages in the future as it is now BT have the edge and a better product for customers.
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I've twice asked CS about this over the past few days and they have said that: 1) It is not available in my area (Bromley, London). 2) They are unable to give any further information whatsoever about when it is likely to become available. 3) They are unable to give any information whatsoever about whether it may never become available. 4) It is impossible for me to speak to anyone else in VM about this problem. 5) It is impossible for anyone in VM to give me any reason why they refuse to provide any useful information on CLID availability. To be honest, the behaviour of VM on this subject is a total disgrace. In essence, they are simply refusing, point blank, to discuss the matter with their customers. The only reasonable conclusion that you can draw from this is that VM have something to hide. What other conclusion is possible? |
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Is there a code to turn caller ID "on" for NTL/VM i know you can do it with a BT line by keying in *234# and "off " with #234#
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These are the area's that I believe are capable of supplying CLI. This information is supplied in good faith and is not meant to mislead anyone. Hopefully I have captured all the relevant areas. You'll notice that these are all area's from the ex-ntl part of VM.
All of Ex-CableTel.... Surrey and Hants/ South Wales/ Huddersfield/ Glasgow/ Northern Ireland/ Herts and Beds All of Ex-Diamond Cable.... Nottingham/ Mansfield/ Grimsby/ Woodborough/ Lincoln/ Leicester All of Ex-Comtel Reading/ Northampton/ Coventry/ Lichfield/ Northfields/ Salisbury/ Stafford/ Warwick / Hemel Hempstead/ Oxford All of Ex-Comcast Darlington/ Hartlepool/ Middlesborough/ Stockton As I say, this is supplied in good faith and is not intended to mislead. I hope this is of help. |
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Woot. How do we get it then? And does it work on dect phones?
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See http://en.wikipedia.org/wiki/DECT and http://en.wikipedia.org/wiki/Caller_Line_Identification. Félim |
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I see you've put Herts as being capable of suppyling Caller ID, but you mention 'Ex-Cable'. Is that the name of the company? I'm in Watford, Herts and we were Cable & Wireless and Jones Cable before that. I have no idea what exchange is in charge of the area I am in. I'd be pretty miffed if the woman at VM has given me wrong information again though. Lyn |
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I'm in Lincoln. So how do you go about getting it active?
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We were promised caller ID was just around the corner about 3 years ago...Well the day came its here..by chance found out when phoning up to get a cheaper bill....The bad news ..all the time we couldnt get it it was free now its £1.75........
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PXr5 all you do is ring yp and tjey will make it active on your line :tu:
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Before Cable & Wireless we were Jones Cable around here. Lyn |
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I have some contacts around the business. I'll make some enquiries. |
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Félim |
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Once again I own up to not being at all technical, but I do wonder just why so many areas are not being upgraded to enable Caller ID? You can get it all over the country if you have a BT phone, so why not with cable? There had to be a time when BT themselves upgraded all their exchanges to enable Caller ID, so why are cable companies loathe to spend money on something that people want? It's bad enough that we don't have a Call Waiting system that works very well. I had mine taken off as, unlike with BT, there is no way someone phoning you can tell if you are already on the phone as there is no automated voice system telling them you are on another call. If VM don't keep up with current technology surely people are going to start wondering why they bother staying with them :confused:
Lyn |
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Strangely, if you forward a call from VM to a BT or mobile number, the Caller Id., including international numbers if I remember correctly, is forwarded and displayed on the BT or mobile phone (if Caller Id. is enabled). BT on the other had, do not handle inbound or outbound international Caller Id. particularly well causing inbound not to be displayed and outbound to be displayed when the number has been withheld. With regard to Call Waiting, I believe that VM/NTL/C&W have always said that it does not work with the voicemail facility (although it does on BT). If anyone can correct or expand on what I have said, please do. Félim |
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Lyn, VM are faced with the conumdrum of investing in an aging network or a Next Generation Network. The Cli upgrade has been looked at many times and the costs are huge.
Without giving too much away, work has begun on a NGN. I'm sure there will be news in the press sometime soon. ---------- Post added at 21:41 ---------- Previous post was at 21:37 ---------- Félim - the other issue to take account of is billing systems. Not only are there upgrades to different switch types and transmission equipment types there were various billing systems to be upgraded. These software guys can cost an arm and a leg. |
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Well as it's now April and allegedly Caller ID will be enabled here this month, in my dreams only perhaps ;) I am going to phone VM again and see if I get the same response as last time.
Just got off the phone to them and it seems the lady I spoke to last month was indeed wrong and there is no date for the national roll out of Caller ID and definately no date for it in my area. I don't understand why they give you information that they aren't confident is correct. Lyn |
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In Lincoln here and I've just rang VM. They said no problem with CLID and it will go active tomorrow. £1.70 though and I'll wait and see if it works or not.
Now someone is going to tell me I need a special phone that's compatible with VM. At the moment I've got a BT phone, but the lady at VM said it will be OK, but I'm not holding my breath. |
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As you appear to be ex-NTL I cannot tell you which switch type you have in Lincoln; there is information available VM's website which tells you the switch type for all ex-TW areas. |
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Félim |
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It would help if the Customer Service staff at VM were all on the same page when it came to giving out information. I really got my hopes up about having Caller ID this month, only to find out the lady I spoke to gave me false information :(
Lyn |
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If only it were as simple as what switch type was in any particular region. Type of Transmission Equipment and what Billing System has also to be factored in. BTW, the Lincoln Switch is a System X. |
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Well tried last night and still no Caller id. My phone is a BT Equinox (about a year old). Guess I'll have to give them a ring later today and check compatibility with this 'System X' and my phone. Geez this is hard work.
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1. Callers identities will be displayed (service is active on line and switched on) 2. Callers identities will not be displayed (service is active on line but is switched off) 3. Sorry the service requested is not available. (service hasn't been activated on the switch) If you receive the second message then just hang up and then from a new dial tone key *234#, this will switch the service on. ---------- Post added at 22:32 ---------- Previous post was at 22:27 ---------- Quote:
http://help2.virginmedia.com/help/ge...age=help_phone That link shows the userguides for each of the old TW franchise areas. I think there is some wording on the front cover that states the switch type installed for that particular franchise. |
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Im not sure what the meaning is here, but I have lived in the .renf area for nearly a decade, and as far as I remember, ive always had C-ID.
PS, remember and ask retentions allow you to have this for free - since they dont want you going to BT, they shouldnt have much problem allowing this. |
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Lyn |
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It must be about time to call them again for the twice yearly update ! |
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Guy - unfortunately Derby cannot support Cli.
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Is Virgin Media intending to do anything about this problem? What is involved in providing CLI and what are the main technical obstacles ( part from the vast expense) to doing that? |
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Good question, would love to know the answer ;) |
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Lyn |
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Soft Switches will be rolled out, however do not expect changes to the situation overnight. ---------- Post added at 20:21 ---------- Previous post was at 20:19 ---------- Quote:
I'm not party to what VM intend to do at the moment. That's in the hands of others, although a lot of the equipment that requires upgrading is now obsolete. |
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Which switch doesn't support CLI?
I know we run nokia, system x and dms. |
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The VM position is starkly simple; they simply refuse, point blank, to answer any queries on this question. To put it another way, they refuse to give out any information whatsoever on whether and, if so, when CLI might, or might not, come to a given area. |
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So VOIP is the answer? - ok when ?
There was a trial supposed to be happening in March 2006 - did it ever happen. What happened to the Ericsson deal for VOIP? I hope it's better than the Ericsson VOIP system I am just in the process of removing at work! - 3 years on and Ericssons dealers still can't solve the ongong problems - Cisco system installed last week :) |
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Does anyone know if there is a post code checker that will tell you if Caller ID is available in your area?
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nope but a easy rule of thumb is almost all ex-nynex/videotron/Cable & Wireless areas can't do it
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2) not cost effective till soft switches come into play (VM equivalent of BT's 21CN) 3) complete replacement of all switches and line cards. Billing system is not an issue now as all areas are on system designed to bill for Caller Display. Biggest reason why some areas can't do it is the equipment was designed before Caller Display was thought of for landlines and was not designed to be software upgradeable. For a feature that Virgin charges £1.75 per month for I am sure it would cost them more than that to upgrade a single line, let alone whole cities |
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The telephone switches (exchanges)are not the problem, they are all capable of providing Caller display, in fact in a lot of areas the switches are the same manufacture as BT's. It's the multiplex equipment in the cabinets that needs upgrading = Loadsamoney, as stated it's mainly ex-cwc areas that don't work.
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Well for years its been "coming soon...." to Dover, Kent (ex C&W).
Well its here! Just had it switched on this morning and its working fine. |
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Is there an update programme then ? Is this due to the BT takeover ? |
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For all of those asking for a list of areas where you cant get it, I'll try and get one on here shortly.
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Just called 150 again in the hope that our area (SE9) had been upgraded, but no such luck.
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I've had some correspondence this week about changes to Call Waiting which are due to happen tomorrow (5th July) with changes to other telephone services expected soon. Another letter also came this week promoting the use of texting which requires the Caller Id. service, the implication being that this was now available on all Virgin Media telephone lines.
Can anyone confirm this before I go out and buy a set of text enabled cordless 'phones? Also, any recommendations for VM compatible Caller Id. units? |
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Please tell, what's happening with Call Waiting? All ex-Telewest areas have Caller ID, some ex-NTL areas do not. If Caller ID is available in your area then most if not all current equipment should be compatible. If you are on a System X switch then all older equipment (designed to work on BT) will work, if you are on a DMS switch then some of the older (BT branded kit & some others) will not work. |
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I'm on a Nortel DMS here in Aylesbury (ex-NTL, ex-CWC, ex-Bell Cablemedia) which is why the Caller Id. facility, although promised for years, has not worked so far. We live in hope that I may find a compatible 'phone now which will not only enable Caller Id. but also text messaging. |
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*Please note Call Display is not available in some parts of the network. Even if you buy a Caller ID phone it will not display incoming numbers unless the exchange can provide the service. Without Caller ID service you won't get text message to display on the handset, they will be received as a spoken message. |
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Are any more area's being upgraded - not much seems to be happening on this front or the previously reported VOIP facilities |
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Does anyone know if CV21/01788 (ex NTL) has Caller ID available? I ordered it a few days ago, being told it will be active in 24 hours. Still seems not to be working, though, so thought I'd ask here before phoning them back.
I have a phone that should work - any experience of that on VM? It's the Sagem DC85c, dual handset (PDf datasheet at http://www.sagem.com/support/site/do..._D85C_2006.pdf) Thanks |
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I cant tell you when areas are being upgraded but heres a list of phone switch areas that cannot get Caller ID... (all ex-C&W)
Ashford, Barnet, Bexleyheath, Bournemouth, Brighton, Bromley, Derby, Greenford, Hammersmith, Hersham, Hither Green, Ilford, Lewisham, Norwich, Papworth, Park Street, Peterborourgh, Portsmouth, Southmapton, Stoke, Waltham Park, Warrington, Watford, Wirral, Wythenshawe. I dont believe the BT deal will change how quickly caller ID is rolled out, the upgrades are to be done in the street side cabinets and not on the phone switch themselves. Im not aware that the BT swotch management deal covers street furniture or anything beyond the telephone switch. If I get anymore info then i will be sure to let you guys know. |
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Rats! I think Aylesbury counts as Watford so still no Caller Id. for me.
Sorry, maybe I missed a meeting. What's this switch management deal with BT? |
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The lady who I spoke to yesterday was very helpful :shocked: and switched it on there and then - it worked straight away, not with an up-to-24 hour wait as I was also told on the first call! |
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Does anyone know if it's availiable in the Chelmsford CM1 area?
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Peterborough does have Caller ID. I've had it over a year now :) |
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Any suggestions? Perhaps I'll send myself a text message. |
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Send a text saying 'register' to 00000 and if you recieve it as a text then its working.
By the way it comes on 24 hours after on the dot not 3 hours earlier! |
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anyone know if caller display works in the brighton area yet??:)
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