Re: NTL offering package to challenge talk talk
 

i held for over 30 minutes this morning 1st i got through to the normal number where the lady told me she needed to hear the accont holders voice for me to cancel. So the other half spoke and the lady at ntl said ok hold while i transfer you ! to which i waited another 10 mins then when the next lady came on i told her my story and she said she had never heard of talk talk ! ( i think she had just been released from prison ) she then put me on hold and came back 10 mins later and said did i realise that i had to have a bt phone line for 3 months ect ect and i said yes i know. At which point she said how about we offer you 1mb broadband ( guranteed) tv base pack and talk unlimited 24 for £21.50 per month for 6 months which will be reviewed in 6 months. now i just hold my breath to see what the bill looks like :erm:

Re: NTL offering package to challenge talk talk
 

I phoned to ask for a replacement remote (they told they have run out) and then they offered me to reduce my total bill by a fiver per month and on top of that I can make unlimited phone calls evening and weekends.

Is this "NTL sale" week? Bizzare....

Re: NTL offering package to challenge talk talk
 

Did she actually take proper steps top ensure that the lady she was speaking to was actually the account holder?

Ah-ntl training at it's best. :rolleyes:

Errr-why? :erm:

I'm totally with you on the bill inspection-did you get this person's name?

You know what? I'm not sure you do need a BT line, & I think ntl may well be spinning you a line. :nono:

I may be wrong, but their whole package is to temp people away from the likes of BT & onto their network.

I'll check & let you know, but it sounds like ntl scare mongering to me....

[Edit]-Update:

Taken from: http://www.talktalk.co.uk/talktalk/s...STATIC.TESTHUB

So you have to switch back to BT (who will no doubt do all they can to keep your custom), then switch to Talk Talk.

Either way, ntl letting customers go to any rival provider spells bad news.

Re: NTL offering package to challenge talk talk
 

I take broadband and telephone, have tv thru sky. i am in a talk talk area because i have inputted a relatives tel no/postcode on thier website who live around the corner, site informed ok and would take 3 weeks to switch.

as i stated eaarlier to reactivate bt line i have to subscribe to bt for a minimum of 3months, so i might ring ntl and tell them not to cancel my broadband and then ring bt and get the ball rolling on the tel line, or i could just un-cancel both and hope NTL come up with and official offering.

Daggman

Re: NTL offering package to challenge talk talk
 

When i phoned talk talk they told me that i would not need to switch to BT but just have BT take the line over which would cost about £20 or so then i could go straight to talk talk. I dont know how true this is though.

Re: NTL offering package to challenge talk talk
 

nooooooooooooooooooooooooooo :erm:

---------- Post added at 20:49 ---------- Previous post was at 20:45 ----------

ask them if there is any deals if you was to take digital tv from them............i think they want to keep there tv customers ...... the 1st question they asked me was .... how do you get your broadband sir ? set top box or modem

Re: NTL offering package to challenge talk talk
 

I'm no expert, but this sounds very, very unlikely. I have a BT and NTL line. They are physically separate things. The NTL line goes underground to their cabinet, and the BT line goes to a pole over the road (and then to the BT exchange). How would your NTL line connect your modem to the TalkTalk gear at the BT exchange?

I guess the TalkTalk rep probably thought you have another LLU company supplying your phone, e.g. Bulldog, via the BT line. They're probably as well trained as the NTL staff.

Re: NTL offering package to challenge talk talk
 

isn't it 0871 for technical support and customer services will be 0845?

Re: NTL offering package to challenge talk talk
 

I'm not sure how it works but i did say that i had NTL as my phone provider. Maybe he didn't know too much about it himself.

Re: NTL offering package to challenge talk talk
 

From: http://www.cableforum.co.uk/board/sh...&postcount=178

Re: NTL offering package to challenge talk talk
 

So there's no process for CPW to do it, but a cable customer can presumably ring up BT, get transferred & then switch to CPW?

Re: NTL offering package to challenge talk talk
 

One would assume so (although there seems to be some confusion if you also transfer your cable phone number).

However, it is worth pointing out that any change to BT will require a BT minimum contract of 3 months (for a reconnection) or 12 months (for a new connection) before you can switch to TalkTalk.

Re: NTL offering package to challenge talk talk
 

Someone would have to ring BT but I'm sure if you're porting your number out from BT to an LLU you can do it within your minimum contract.:)

Re: Phoned NTL to Disconnect and...
 

That's still pretty good, compared to us poor beggars still on £30 a month for TV base and telephone line rental, TU weekends and 1mb (:td:) bb......retentions will be called very soon though ;)

Re: NTL offering package to challenge talk talk
 

Got 10Mb BB for 17.99 12 Months!

Called Yesterday, the call lasted just over an hour - at first CS offered me a 12 quid reduction on my package (just 10Mb BB) I asked to speak to retentions. After 40mins on hold, spoke to a very nice woman. She offered me the service at half price for 12 months and a replacement modem (as I've been having issues since the 10Mb rollout.)

Top Marks NTL:tu:

Re: NTL offering package to challenge talk talk
 

How lucky are you, who were you talking to, i wish to speak to her to get £17.99 for 10MB Broadband!

---------- Post added at 12:48 ---------- Previous post was at 12:44 ----------

btw, whats the number to retentions, i'm paying £19.99 for 2MB Broadband for 6 months, still good, but nothing like what other people are getting

Re: NTL offering package to challenge talk talk
 

Just ring CS and ask to be transferred to Retentions and tell them that you want to switch to TalkTalk and they will give you a deal as well. If you have phone with them also all the better.

You can get your Phone w/ Unlimited24, Free International, And 10meg for £22.49

Re: NTL offering package to challenge talk talk
 

Zeus what about if you have triple play of NTL...ie 10 meg, fam pack and the bloody phone... have you heard of any nice deals on that?

Re: NTL offering package to challenge talk talk
 

£21.50 :tu:

Re: NTL offering package to challenge talk talk
 

So what kind of offer will i get, i just have 2MB Broadband with them?

Re: NTL offering package to challenge talk talk
 

NTL should stop farting around and bring out a proper OFFICIAL package which competes directly with talktalk and takes (marketing) advantage of the fact that a phone line isn't necessary for cable modem customers so they can offer a lower price for those that dont want a phone line.

eg. 10meg broadband for £20 a month or 10meg broadband plus a phone line for £22.

Re: NTL offering package to challenge talk talk
 

Seriously? That's sodding ridiculous. ntl should match the talk talk deal, but TV shouldn't come into it at all.... :nono:

Re: NTL offering package to challenge talk talk
 

yeah but i think that talk unlimited 24 1mb broadband and base pack tv is a great deal for £21.50

Re: NTL offering package to challenge talk talk
 

Anyone got a better offer for all 3 services through retentions? Like TU24, base TV and 2mb bb?

My current talk unlimited weekends, base tv and 1mb bb is simply not competitive enough for £30 considering the quality of service NTL. Will switch services unless retentions can come up trumps and avoid the hassle of switching.

Re: NTL offering package to challenge talk talk
 

get on the phone i would say you shuld get a deal to stay for at least £25 or say bye bye to ntl

Re: NTL offering package to challenge talk talk
 

TU24
base [tv and phone]
10mb

£34

+£6 for asian channel...

PS talked with retentions again today and they are saying there is some sort of "toolkit" that allows them to give a discount, and FREE INTERNATIONAL CALLS DOESNT EXIST... but i am like it does exist because u are giving it to customers.... anyway still a bit angry ... not becoz i wasnt given it, but because i was LIED TO...:mad:

Re: NTL offering package to challenge talk talk
 

did you ask for a discount or tell them you want to be disconected ?

Re: NTL offering package to challenge talk talk
 

I rang them today. Got the following offers:

10Mb broadband half-price at £17.50 per month for 3 months.
5p Talk Plan for £5.25 per month for 6 months.

Total: £22.75 +calls at 5p per hour (evening/weekend)

And the best bit - broadband was installed 7 months ago, the phone was installed 3 months ago :) :) :)

Not sure what happened there - I'll believe it when I get the bill! I was with NTL for years at a previous address though.

Re: NTL offering package to challenge talk talk
 

Dont know if I got a good deal or not, £40.99 for 2meg BB, Family pack Digital TV, and free calls after 6pm, and anytime at the weekend, and alegedly no line rental, and the 1st months TV free.

Which is better than the £38.99 for the analogue TV base pack, 2mg BB, line rental and basic phone package, and it is going to be installed Tues.... I won't be holding my breath.

Anyone got a Tivo, which is the best box to get.

Re: NTL offering package to challenge talk talk
 

And still Ntl haven't made any of you sign a 12 month contract, nice to know they still have the business sense of a chimp!

Any other company would make you sign a new contract......even Virgin mobile make you sign up for another year when you upgrade your phone (on contract obviously). Maybe Dicky will teach them some sense!! :shrug:

Re: NTL offering package to challenge talk talk
 

Haven't you joined in the feeding frenzy yet, Shaun? You should (if you have any NTL services, obviously). Grab it while they're getting twitchy - all this will be over in a month or two when TalkTalk fall flat on their face.

Re: NTL offering package to challenge talk talk
 

You would think they would, but this is ntl we talking about. To have one package in place to compete and be available to everyone rather then pot luck when you ring up would require some organisation and communication between ntl departments I am not sure they capable of that.

Re: NTL offering package to challenge talk talk
 

Something I belive I have been saying since TT 1st announced their offer. :angel:

This is ntl we're talking about here, & ntl & the word proactive don't go hand in hand.....

Re: NTL offering package to challenge talk talk
 

it's not just about being proactive it should also be about being fair - ie. all customers are paying a similar rate for the same service.

Re: NTL offering package to challenge talk talk
 

But if ntl were on the ball they would have an offer to match/beat the CPW's offer ready & waiting for the people who have phoned up to cancel.

They could then have gone on the marketing offensive themselves to show that their offer is better than CPW's....

However, they didn't & they are now either:

1) Losing customers to CPW.

2) Giving out large discounts to customers.

3) Peeing off existing customers who don't get offered those same discounts when they ring.

4) Losing those customers who don't get offered the discounts.

Ho hum....

Re: NTL offering package to challenge talk talk
 

Their strategy is probably pretty sensible. Remember that most NTL subscribers don't visit cableforum.

A big chunk of NTL's subscribers will continue paying £35 per month or whatever, will not leave, and won't know anything about NTL discounts. By only offering discounts to those who moan, they can keep taking money off those who don't.

I don't think "fair" enters into the equation. Life isn't fair. NTL, like any other business, wants to take in as much cash as possible.

Re: NTL offering package to challenge talk talk
 

I think thats probably a fair point, however sometime in the near future NTL are going to have to offer a package to compete with the ever reducing prices other companies are offering bb for, otherwise they will never entice new customers. If they continue their current strategy of not being particularly competitive and only offering discounts/upgrades to existing customers who try to leave, they can only expect their number of customers to reduce.

Re: NTL offering package to challenge talk talk
 

the 10meg upgrades for the existing 1meg and 2meg customers should be enough to counter the talktalk threat.

they also might put a big one page advert in the papers saying how "we have 2 million customers who prefer to pay for their broadband" - that's what BT have just done!!!

Re: NTL offering package to challenge talk talk
 

Hehe. It's on the BT.com site too (follow link to Broadband). Why are all the subscribers at the bottom of the advert waving guns though?

Don't see what they're offering that TalkTalk don't.

Re: NTL offering package to challenge talk talk
 

Maybe BT has bought a franchise in Najaf? :erm:

Are Talk Talk doing free modems, connection and 0800 customer support? The free add-ons are usually the first to go when a service is offered at bargain prices (or completely free). IIRC NTL internet support cost a fortune when it was 'free' dial up.

Re: NTL offering package to challenge talk talk
 

Talktalk charge £30 for connection, give you a 'free' modem and charge 50p a min for help based on that BT press advert 'hint' at the cost. I can not find a phone number on the talk talk site in order to check that 50p cost.

Re: NTL offering package to challenge talk talk
 

Hmmm BT seems to be getting a bit liberal with the truth on the 50ppm costs

From - http://www.talktalk.co.uk/talktalk/s...P.BBHELP.BBFAQ

Re: NTL offering package to challenge talk talk
 

Hmmm...

I was under the impression that currently if you ring the TT 0871 number from your home phone (to query a bill/add a feature/whatever for example) that the call was free.

Re: NTL offering package to challenge talk talk
 

so today's BT advert which doesn't mention talktalk but is referring to 'free' broadband providers is extremely misleading as it taints these free providers as having 50ppm phone numbers.

I hope they can at least provide an example 'free' broadband provider which does charge 50p a min or their advert is a lie.

---------- Post added at 16:24 ---------- Previous post was at 16:20 ----------

perhaps the ad was about this company:-

http://www.biscit.net/biscit_home/pr...eemax_info.php

oh dear they also charge 10p a min.

---------- Post added at 16:26 ---------- Previous post was at 16:24 ----------

perhaps I misread the advert and they didnt mention 50p a min tech support?

Re: NTL offering package to challenge talk talk
 

Wanadoo charge 50p a minute on some of their packages

---------- Post added at 16:59 ---------- Previous post was at 16:56 ----------

Thats not a 'free' package though.

Re: NTL offering package to challenge talk talk
 

I've checked the BT advert and it does mention the 50p per min charge.

So I'd like to know the point of advertising why 2million BT customers enjoy paying for their broadband because they wont have to pay 50p a min support costs when if you DONT pay for broadband you also wont have to pay a 50p a min support cost either.

Also the advert fails in another sense - ie. those 2 million BT customers only enjoy paying for broadband because probably 99% signed up when paid for broadband was the only option. You can't advertise that your customers enjoy paying for a service when the 'free' alternative has only been available for a week AND a lot of your customers will be tied into a 12 month contract so cant leave yet anyway!

Re: NTL offering package to challenge talk talk
 

phoned cs earlier and got talk unlinited 24, line rental,free international calls , 20% off of mobil calls + 2 mb broadband for £19.75 a month with no new contract

Re: NTL offering package to challenge talk talk
 

Just posted this on my site, it looks like Ntl are being fairly clever over this, Bully don't seem to have done anything to plan for it. Maybe they have less customers phoning about it? :shrug:


http://www.my-bulldog-hell.co.uk/for...=2963#post2963

Re: NTL offering package to challenge talk talk
 

What???? Charging you for the 5p talk plan, I thought that was free now, certainly is on my bill!!!!! I only heard it was free on this site a few weeks ago and got put on it.

Re: NTL offering package to challenge talk talk
 

That advert is down right disgusting, have the asked their customers? I really hope someone has reported it to the ASA. :mad:

How anyone at BT can think they can get away with saying their customers prefer paying when most of them haven't seen the ad's or had chance to swap.

Do they really think 2,000,000 customers could have switched in the past couple of weeks, even if the service was available now? Their call centres couldn't cope with that sort of call volume let alone TT's.

Re: NTL offering package to challenge talk talk
 

there's no point in complaining - the ASA are useless - they dont fine or impose any proper control - the worse case result would be BT aren't allowed to use the AD again. they should be forced to readvertise with a corrected advert.

Re: NTL offering package to challenge talk talk
 

BT can put whatever they want on bt.com, it's their website.

They could put that the moon is made of cheese if they wish, nothing the ASA can do about it.

Re: NTL offering package to challenge talk talk
 

No, the £5.25 is the line rental including the 5p talk plan. In other words, half price.

Re: NTL offering package to challenge talk talk
 

That sounds more like it!!

Re: NTL offering package to challenge talk talk
 

Its not just offers tho ntl have this problem for years and with various stuff, it goes from basic stuff such as ringing for tech support to things such as the 10meg upgrade where some people who rang up got the modem others got told they couldnt have it and I got put back on 2meg, this is when cableforum intervened. So in lots of situations ntl are inconsistent with customers because the CS reps just arent kept informed and probably have to 2nd guess what they tell the customers half the time.

---------- Post added at 21:35 ---------- Previous post was at 21:33 ----------

you think a capped oversubsribed 10meg beats unlimited 1/2 meg?

you can download less per month
speeds will likely be no better at peak times (which remember is when most users are using their connection, so no good it been fast at 5am if they zzZZ then) speeds could even be worse which I think is more likely
users having to pay for modem upgrade or do ntl stomach the cost

---------- Post added at 21:38 ---------- Previous post was at 21:35 ----------

NTL and BT both play the same game here, they assume customers who dont ring up are happy with their service. Whats more likely is customers use them because they the big names everyone knows and if things go wrong alot of the time they just cant be bothered to complain and just get on with their life. If people do ring up they get fodged off with excuses (this happens in BT as well as NTL)

Re: NTL offering package to challenge talk talk
 

And when is this going to happen I doubt it will happen soon.

While I keep getting high pings with and without the router on 2mb what use is the 10mb.
What NTL need is to move back to having the network monitored and intervention before it goes wrong.. Back to techies daily checking and testing the network not waiting for customers to fight their way through faults.

Re: NTL offering package to challenge talk talk
 

They look more like cans of WD40 with the straw in, or possibly molotov cocktails - maybe its meant to represent crowds of customers outside the BT offices complaining about the ad....I'm pretty sure BT didn't survey 2,000,000 customers. :redcard: for BT

Re: NTL offering package to challenge talk talk
 

I think they're suppose to be mice that have had their tales cut off! :erm:

---------- Post added at 23:28 ---------- Previous post was at 23:26 ----------


I shouldn't think so. If that was the case anyone could buy bill boards and put what they like.

They could, but it's not an advert.

Edit -

http://www.asa.org.uk/asa/about/Mission_vision_values/

My emphasis

Re: NTL offering package to challenge talk talk
 

yeah but this was a full page advert in the sun.

Re: NTL offering package to challenge talk talk
 

:shocked: Sacrilege!!

Re: NTL offering package to challenge talk talk
 

Why has this post been reported?? :confused:

Re: NTL offering package to challenge talk talk
 

I have no idea. It isn't fighting talk, it isn't harrasment, and it isn't rude.

Re: NTL offering package to challenge talk talk
 

Whats the chances of ACTUALLY having the service cancelled if you go for this 'backdoor' discount?

As that'd be pretty inconvienient......

Re: NTL offering package to challenge talk talk
 

you can always cancel your cancellation as they require 30 days notice - so you just ring them within the 30 days and tell them you've changed your mind.

Re: NTL offering package to challenge talk talk
 

I emailed NTL explaining i wasn't happy with the price and that other ISPs are now offering cheaper broadband at faster speeds, i got a reply saying they can't offer me anything because these type of offers don't exist.

Re: NTL offering package to challenge talk talk
 

You really need to ring up and threaten to leave for them to actually give you anything worthwhile, telling them you aren't happy with the price doesn't give them much incentive to offer you anything as you don't look to be actually doing anything about it!
Ring them and name an offer, such as the Talk Talk one, and they can try match it for you, otherwise you will get fobbed off... They won't offer you more than you sound like you want;)

Re: NTL offering package to challenge talk talk
 

Just phoned, bit confused, but we are either getting 2mbit for 12.50 or 9.99

and a tenner off the TV bill - which seems weird as talktalk don't do TV.

So £18 or £20.50/month saved.

Quite happy with that.

How long will the 2mbit take to come into effect?

Re: NTL offering package to challenge talk talk
 

That's correct these offers dont exist (officially). How many times do I have to say this - you wont get these offers unless you get transferred to 'retentions'.

Re: NTL offering package to challenge talk talk
 

true say, but we just want the Broadband from NTL, we're happy with Sky TV and a couple of months ago we canceled NTL phone for BT, they tried and tried to get us back but told them to shove it.

Since we just want to broadband, what offer would i likely be given, i'm on 2MB.

Re: NTL offering package to challenge talk talk
 

if you're on 2meg you'll be paying £25 a month - I think there's one bloke in this thread who's now paying £18 a month for upto 10meg.

Re: NTL offering package to challenge talk talk
 

ok I just sucessfully played the retentions April lucky dip game and they matched or beat the CW offer in all regards apart from BB speed and download limit - many thanks to all those who posted their experiences. Seems strage that everyone seems to end up with a different package or price or length or deal to each other.

Now all I need to do is watch for them to start overcharging after 3 months like they always do.

Is online billing available yet?

Re: NTL offering package to challenge talk talk
 

what did you get as your April deal mr NooNoo?

Re: NTL offering package to challenge talk talk
 

I rang customer services and just said I thought their service was far too expensive compared with the competition. I said I was looking at ADSL, as it's much cheaper. I then said I haven't yet looked in any detail, as if they can offer a better deal then I won't bother looking at which ISP to get. I was then just told I need to give 30 days notice for cancellation. I again said that I'm not ready to cancel, I'm currently just pricing up the alternatives.

I then asked whether they had some kind of "retentions" department who could offer any better deals ;) . I was then put straight through to them, who offered me half-price everything without any hassle.

So I did have to ask specifically for retentions, otherwise they wouldn't have offered. My approach was friendly and chatty, not agressive. It was not a problem at all. And I've saved £22.50 per month, just on broadband and phone. I have freeview TV.

Re: NTL offering package to challenge talk talk
 

:tu: :tu: :tu: :tu: :tu:

Re: NTL offering package to challenge talk talk
 

Hi

Thanks to all those who have input to this thread. I called ntl this afternoon and am pleased with the result. I have phone and 1Mb Broadband. Originally signed up @300K with phone line free for 1 year, thought that was good as 1 month later the 1Mb upgrade came in. Once paying full price about 5 months ago £28.50, not so happy. Anyway, first guy I talked to offered £24.99 for what I have already, got transferred about 3 times then. Finally talked to a lady in retentions I think. Offered £8.99 for 1Mb BB and £5.25 for phone line, so that was a pretty good start, I then mentioned Talk Talk! So, I bit of suggesting this and then and I settled with:

10Mb broadband @ £10.50 per month
Phone Line rental @£10.50 per month with Talk Unlimited 24

I also asked if they could throw in caller display, which she said she would but I had to go to a different dept, they eventually said it wasn't available in my area, disappointing, but I am now saving £7 per month straight off have increased my broadband speed 10 times and get free landline calls across the UK.

I also asked about international. Now beware on this one. With talk unlimited 24 they include the internation call plan, which is reduced rates to lots of countries, not free calls to certain countries, so be careful when they say international is included in comparison to the Talk Talk offer. I notices that for the international calls through Talk Talk you have to dial a prefix code for the free calls.

I use VOIP for free landline international calls anyway, so wasn't overly bothered on this.

I have to say, it wan't that much hard work to talk them into this. Was probably on the phone for 45 mins, but this was mostly holding :-( My advice, call them, see how much you can push them and save without the hassle of switching providers.

Good luck

Regards

John

Re: NTL offering package to challenge talk talk
 

Hi John, :welcome: to Cable Forum!

Sounds like you did a good job when talking to retentions, how is your 10 meg shaping up at the moment?

I had to call NTL back today to remind them they were supposed to have upgraded me from 1 to 2 meg after giving me my offer, and now i'm getting speeds of ooooooh at least 0.98meg:rolleyes: lol:D

Re: NTL offering package to challenge talk talk
 

That 10Mbps @ £10.50 how many months is that for?

Re: NTL offering package to challenge talk talk
 

Of course not, I just made it up.

A company website is not the same as hiring advertising space.

A company can advertise whatever they wish on their own website. This has been the case forever as far as I know.

It going against the ASA is irrelevant, the ASA has no jurisdiction over it. Go make a complaint about it being on their website and enjoy the response.

Not sure where you've been as someone who should be interested in this industry running http://www.my-bulldog-hell.co.uk/ but you've obviously missed companies running misleading advertising on their own websites knowing that they are safe from ASA.

Re: NTL offering package to challenge talk talk
 

my brother called them yesterday his internet went up too 10mb and his phone from free weekends after 6pm etc, too talk unlimited .. hes now paying £9.99 for his 10mb for 12months, sorry i forget how much his phone deal was. but he said it worked out cheaper than his old internet alone.

Re: NTL offering package to challenge talk talk
 

Only retentions have the power to offer you a better deal buddy, ringing cs up and saying you want to cancel is the secret password ;)

Re: NTL offering package to challenge talk talk
 

You don't have to say you want to cancel. You just need to say they're too expensive, so about to start shopping around.

Re: NTL offering package to challenge talk talk
 

not sure if this still works but I think its directline to retentions bypassing CS.

0800 052 9403

the £10.50 for 10meg sounds like ntl going all out to keep customers I wonder how long before it bites them in the ass. I assume noone is tied into new contracts.

Re: NTL offering package to challenge talk talk
 

Why would anyone sign a 12-month contract for a 3-month offer? Be serious.

I could "only" get 10Mb down to £17.50, but I also got the phone at half-price. All in all, it looks like your total bill will be roughly halved by ringing them up (so you'd be mad not to).

Re: NTL offering package to challenge talk talk
 

reread he got his offer for 12 months.

Re: NTL offering package to challenge talk talk
 

When i got my offer which i think i was one the the 1st to get it which is 10meg BB, Phone w/ talk UL24, and free international for £22.49 they told me it was for aslong as i had NTL. So no contracts here.

Re: NTL offering package to challenge talk talk
 

Just to ask .. is retentions open on Saturdays? I'm going to try and get 10MB for below £20 like everyone else

---------- Post added at 15:08 ---------- Previous post was at 13:39 ----------

Ok, i just called up they said retentions are open Mon-Fri 9-5 so to call back then ...

Re: NTL offering package to challenge talk talk
 

Hi

Well I'm pretty pleased yes. Haven't used the net yet much since upgrading, but I did check it has happened and I am indeed on 10Mbps download and 512kbps upload :) Will have to try some downloads soon and see how it holds up. To check the speed I did this:

http://192.168.100.1/P_operation.htm
username root
password root

Gives you your max upload and download speeds.

I was told that there was no date attached to these new prices. I even spoke to someone after the lady who offered the deal and he confirmed there was no date on it, which he thought strange. Will have to see what the next bill says.

The best bit is that I have been playing with VOIP for a few weeks no in order to get rid of my ntl phone line. I don't need to bother now! Was getting concerned with the reliability of it all especially with routers and modems that crash from time to time.

Later......

Re: NTL offering package to challenge talk talk
 

Just thought i may add this is also working in faour af a few Telewest customers as well, i mentioned Talk Talk on the phone to them, and they immediately offered me my 4Mb service for the introductory price of £12.50. However i knew i would then lose out on my 3 for 30 deal.

Just a footnote.

Re: NTL offering package to challenge talk talk
 

you wont get passed to retentions unless you say you want to cancel. if you say you're looking for a better deal your call will remain with customer services who dont have the kind of deals retentions offer. most of the deals mentioned on this thread are retentions only.

Re: NTL offering package to challenge talk talk
 

Glad I read this, allthough wish i had read it before I cancelled the TV.
As a first step in getting rid of the NTL BS I have had, I today decided to stop the TV services side, and look at the other services on offer by other companies (Talk Talk):D

I was told that there was a 30 day notice period, however lo and behold, no TV service straight away.:shocked:

As for Talk Talk they of course cannot connect me because I need a BT line first.:erm:

So my question is I guess, would it be worth ringing NTL and asking for retentions.

I now just have 1Mb BB and Phone.

Re: NTL offering package to challenge talk talk
 

Of course it is, add a few other broadband providers you've seen into it if they question it etc. You can still have a crack at it ;)
How do they know you have no BT line?

Re: NTL offering package to challenge talk talk
 

best not to ask specifically for 'retentions' etc or they may suss you out - best to just say you wish to cancel your services.

---------- Post added at 23:52 ---------- Previous post was at 23:51 ----------

also worth noting that some members of staff will deny rententions exists just as they will deny a complains department exists.

Re: NTL offering package to challenge talk talk
 

You enter your Phone number and post code on their site, NTL phone numbers are different to BT, so they know.

Tried putting my old BT number in, came back with number @ that post code not recognised.

Re: NTL offering package to challenge talk talk
 

Use next doors number...

Re: NTL offering package to challenge talk talk
 

Hi this is my first post , I read this thread yesterday so called NTL first thing today and told them i was considering disconnecting after looking at other offers ( ie talk talk and Sky )

I was paying approx £75 every month as a final bill for my for Phone + Call Charges , Digital TV Family pack & Sky Sports 1 & 3 , and 2mb Broadband

After telling them i was considering leaving I now have :

Digital TV Family Pack & ALL Sports Channels + ALL Movie channels + 2mb Broadband + Phone with unlimited 24 hours UK calls all for £55 a month

They told me i could have 10mb for an extra £5 approx , but it was capped at 75gb and i was better using the uncapped 2mb service that i had . I asked if 10mb uncapped was available and they said not yet , but they were trialing 50mb soon so just keep an eye out ....

All in all well worth the 15 mins on the phone . PS I rang 0800 0529403 and chose option 2 .

RESULT !!!!!

Re: NTL offering package to challenge talk talk
 

ha ha update, now these muppets have cancelled the phone as well as TV, despite me only wanting to stop the TV :rolleyes:

This company have a lot to learn about customer services, before they decide to charge.

Re: NTL offering package to challenge talk talk
 

Just got the same offer as daztowler and the guy also made a point of saying that this was not a new contract and I could ring up and cancel at anytime.
I asked him how long this was for and he said as long as I`m with them.

Re: NTL offering package to challenge talk talk
 

just rang retentions,i was on ,1mb,family + dual sports, 5p talk plan, costing me £70 p. month with calls. a very nice lady offered me 2mb, tu 24 unlimited, family + dual sports, and a second set top box ,all for £ 48.00 p. month. now thats nice.;)

Re: NTL offering package to challenge talk talk
 

I hope that's what you get and hope they bill you correctly.

Re: NTL offering package to challenge talk talk
 

Having been an NTL customer for around 5 years im sure the billing might look a bit squiffy for the next month or two but once it settles down im sure it will be fine , if not just ring c.s or retentions again .... whats the big deal ????

I've never had any major problems with NTl , and changed my packages several times adding and reducing things off it , and done two house moves with them in that time.......... they've been professional all the way through .