Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm pretty annoyed to be honest, I live in manchester just down the road from the ntl office there and have called CS up twice and had no luck at all. They keep telling me that I can upgrade to 3Meg but I can't have 10meg until it's out officially and they're only "trialling" it at the moment with those that are already on 10Meg.

Told them I'd seen that lots of people have been upgraded and they just told me where to go..... gay.

Grrrr......

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Work this one out then folks....


Rand CS got a nice friendly scottish lady and enquired about the 10mb roll-out,was told in the grimsby area it's december,so i asked the lady would you increase me to the 3mb tier..yes no problem.
Re-booted the modem got a speed of 2.5mb then got a call back from the same lady saying had to downgrade you back to the 2mb as your modem the ntl100 wont take it,so from this i assume either it wont take 3mb which i'm sure it will or shes saying it's allready in your area but untill december your not having it.....

Anyway she told me that i will get a letter or email asking me if i want to upgrade,so for now looks like i have to stay on the 2mb and also she told me you'll get another modem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I checked on UK online to see what speed i could expect, and they said approx 16.5 mbit, maybe a bit higher or lower. Gotta say, I am tempted. UK online do charge 25 connection, and you have to buy a router for 80 quid, but it works about the same price for a year as NTL top tier.

tempted, tempted, tempted

Re: *ALL* ntl 10MB Discussion (Part 3)
 

i'm still on 3meg here on a ntl:home 120 (silver Ambit manufactured modem), My friend who works for them at Luton branch who i e-mailed yesterday whilst he was at work went into my account and sent a hit to the cable box, that was yesterday around 2.00pm, i'm still waiting for the 10meg config file, lol yet my account says 10meg enabled.

Brighton area

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Does you're friend have any idea when there will be a software update for the 'home 120 cable modems' ? ;) The new speeds are fantastic but would luv to be able to go even faster! :D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

try the online tier upgrade screen, you might be able to select 'upto' 10meg from there.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just called up a friend and he gave me the telephone number for retentions and they just upgraded me. Pretty bad that it took that to get it though.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Does anybody know if the 10mb is available in the ex-c&w Gosport/Solent area yet?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

whats the ethernet output on the ntl 250 modem is 10mb or is it 100mb

Re: *ALL* ntl 10MB Discussion (Part 3)
 

What number did you phone to get the samsung replaced,i phoned yesterday about getting the upgrade.I was told all the info will be in a letter in december.

Brighton area

Re: *ALL* ntl 10MB Discussion (Part 3)
 

100mbit

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Would somebody be able to post the ntl retentions contact number for us who are having quite possibly no luck at all with customer services?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My Surfboard 4100 has a 10/100 port and the 100 led is lit but my Router a linsys befsr41 had only a 10meg wan port.
So ive changed my router to a linksys wrt54g.
Which has a 10/100 wan port

.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Been rading about the SB4100, aparently it has 100Mb ethernet port.
I can only get it to work at 10Mb.
Anyone know what is wrong here, the documention or me?
It docs state that 100Mb connection is shown with both NIC lights illuminated ans 10Mb witth only the top light.
Is there a way to switch it to 100Mb? Or should I just tell ntl its broke and I need a nice new one?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

thanks bongman it looks like the ntl 250's the modem i need.

anybody any ideas how i can get the nice ntl person to swap my stinking aged terayon for a nice shiny new ntl 250,being nice doesn't work i've tried it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

For 10mb broadband your router only needs to support 10mbit full duplex

and yes, i have the NTL:250 and get full speeds.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

0800 052 0243

Re: *ALL* ntl 10MB Discussion (Part 3)
 

*ty for the number

Just a few questions I would like answering really...


What is the best way of contacting ntl for the upgrade? I have a STB that was upgraded about a year back to a silver samsung one I think. I can't use the upgrade page online because they cannot upgrade STB from there. I have called NTL (10mb is in Peterborough where I live) and they said I will be upgraded by end of november and some crap that I think they were on about as a way of getting me off the phone tbh.

I remember when I was upgraded from 1mb to 3mb, I called them and asked for 3mb, 2mins later is was on (first call). Now its just a complete pain in the ****, I just want my upgrade!!!

It appears as though they want to make me wait because I have a STB. Well I pay for their top Internet service, two telephone lines and a moderately sized TV package from them, wheres the service back?

Please help meeeeeee :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

the best way, if it matters so much, is to be polite and dont take any crap (ie. getting non level playing field treatment compared to new customer). or you could be patient and sit it out for a few weeks or a couple of months and wait for them to get on top of it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I had to do mine through sales to get mine replaced, CS passed me over

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have just finished what was the longest phone call in my life, can you guess who i was calling?

Thats Right! NTL Customer Services and then the NTL Broadband Technical Support dept.


I rang the customer services line and the kind chap on the other end told me to ring this number he gave me and they would be able to upgrade my 3mb service to 10mb over the phone, but guess what...

Thats right again! they quoted the same old quote: "NTL 10Mbit service will be automatically upgraded at the end of December 2005". When I asked them why 2mb customers were recieving the service first he told me it was impossible. Impossible? Impossible! So my eyes decieved Me and everyone else aswell? I think not! (Somone posted a screen shot of the online upgrade page with there 2mb service stated then below a choice to upgrade to 10mbit!)
I have read many of the posts in this topic and it seems to me that the NTL employees havent got a clue about the products there selling or as to when the upgrades will actually happen.

My best guess is just sit tight and wait until its become "official" and if its not been upgraded by then, get on the phone.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well the support staff can only be as good as the information they are given.
And it seems this time they have been given differing bits of info.
Because someone higher up has failed it seems to get a grasp on the situation, he's exposed all the CS staff to repeated pleas for upgrades that they cant give, and no doubt verbal abuse.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Re: *ALL* ntl 10MB Discussion (Part 3)
 

its does seem that NTL CS have been told different pieces of information, and not enough information. From what ive gathered the people with the 10mbit service at the moment are in the trial areas and that the 10mbit service will go mainstream in December 2005.

If they were a bit less secretive about it then people wouldnt be ringing them up asking for the upgrades.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

perhaps you confused each other as he's right when arguing with your statement that "2meg customers are receiving the 10meg service" - what you mean is 2meg customers are able to upgrade their tier to 10meg.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Was on phone to retentions dept and was sorted in about 5 minutes:).

Re: *ALL* ntl 10MB Discussion (Part 3)
 

the press office must be on holiday or closed down as by now they should have contacted this site and clarified what existing customers should know. my quesss is they're too embarrased to tell the truth - which is, new customers are being offered 10meg as a priority over existing customers.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The 2mb customers have upgraded to the 3mb and if their modems allow 10mb they get it, so they will have a bill for £37.99 next month I dont know of anyone moving from 2mb to 10mb for £24.99 or from 1mb to 10mb for 17.99... YET?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well, on Wednesday i phoned CS and was told it wasn't available to me. Then i phoned again on Wednesday evening and was told it is fine and i can be upgraded, he then said to switch the modem off for about 30 seconds and power it back on and i should be on 10mb...And i wasn't. I phoned up just now and explained what happened and she said it's only for new customers...BUT, since i was told i could get it by the other guy, she will upgrade me now :D Shutdown the computer and unplugged the modem for a minute, powered back and im now on 10mb :D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Not yet. Those of us on 1Mbps and 2Mbps will have to wait to be automatically upgraded or, at the moment, upgrade to the £37.99 tier.

Assuming, after the 3Mbps to 10Mbps upgrades, they do 2Mbps (or maybe they'll do 2Mbps and 1Mbps to 10Mbps together?), those of us on 1Mbps would be able to upgrade to 2Mbps (£24.99 ) to get the 10Mbps speed. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The way I see it, by reading these threads here and on other forums, the 10mb is being rolled out to new customers and existing 3mb customers with the right modems, mainly the SACM 200 and 250's, as far as I can tell, the customers with them SACM's are getting the full whack!... the people who are on 1mb and 2mb might get the 10mb? but only if they upgrade to the 3mb @ £37.99. .. if they dont, then they are looking at 2006 for their upgrade.

Software may allow other/older SACM's to get the full 10mb instead of 4mb to 7,8mb in the not so distant future? same goes for customers on the samsung's has for the old pace stb's they will NOT get the 10mb no matter what! so there's going to be a busy period for the NTL istallation team trying to swap them out for the new SACM's before the end of next year.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just to add to this, had a chat with the techies to see if they could shed any light on timescales etc....
It is true new customers are getting the 10mb first because the modems they are being installed with are 250 and can cope with the new speeds. The upgrades (me included) are only getting 5/6Mb because of a firmware issue (i use a 120), he told me that firmware will be upgraded (but no indication when) and if this did not work new new modems will be issued.

Apparently, I am on the upgrade path but no indication when, I was told just to be patience....which I am being :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

what a shambles this whole affair is, good job ntl do not supply anything critical to the nation.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yep its a good thing they don't run emergency radio systems or anything like that.

Oh....

And back on planet earth I can't believe people are STILL complaining when almost everyone with a tiny amount of common sense can see that the 10MB isn't ready for everyone and if some people hadn't jumped the gun and basically press-ganged Ntl into giving them it then everyone wouldn't be jumping up and down in a sulk.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I hope the SACM they are replacing my samsung with is the new blue 250? I hear they are not installing the silver 200's anymore... can anyone verify that?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Sorry, guess I missed that one.

Just spoke to CS who claim that 10meg won't be rolled out for 3meg customers until sometime next year. Might just be my area or the sammy STB i have, but not good news for customers (or NTL) if it is true.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Fri, 11 Nov 2005 14:44:22 UTC
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
3rd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Upload 50-60kb/s

Just had my modem upgraded from the NTL 100 to the NTL 250.
Before the upgrade i was only downloading ad 5meg now i am at the full 10meb in swansea area.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Did you just phone CS and ask for a new modem?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

How did you manage to get your modem up-graded so quickly?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I got the new little blue 250 modem on a new install 2 weeks ago..

Re: *ALL* ntl 10MB Discussion (Part 3)
 

For people with the samsung,maybe if you complained about the writing going off the screen,they will give you a modem.I am thinking about doing this,but they will probaly give me a pace instead.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

my point was, that it could have been handled so much better than it has been, that's all.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

no 10meg is being rolled out to existing 3meg customers by end of this year .... erm I think!
__________________

http://www.cableforum.co.uk/article/...ed-as-standard

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hello,

New to the forum but will let you know what I have been told by ntl Customer Services.

I had my broadband upgraded from 3MB to 10MB on Wednesday. I am currently only getting 5MB Down but full speed Up. I am using a ntl:120 modem.

As I am moving house next week, but still staying in same area, I asked about having a new ntl:250 modem installed when the engineer comes to connect my service at the new house, as I am not getting the full 10MB Down. The Customer Service Rep said that everyone with a ntl:120 modem will be getting a new ntl:250 modem as they are not releasing any firmware updates. These new modems will be released in batches but Cust Servs were unable to say when they would start delivering the new modems, but did say it would be this year if you are currently on the 3MB service.

Hope this all makes some sense to some people.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

so why is this? I read on this site that a couple of people in my area now have >5Mb, yet i don't. 'ok...' i thought, 'i'll give NTL a call and ask..'. so i did. I was told by a polite Scottish woman that only selected people were getting 10Mb (as well as new users) as part of a pilot. Fair enough, I thought, and left it there.

In the last 20 minutes, I have been speaking with a friend of mine who lives in the same town as myself. He is also on 3Mb, yet when he calls NTL (within the last 20 minutes) and asks them the same thing, they upgrade him straight away, no questions asked!?!?!?

So, I call NTL again and explain the whole situation, but once more, they tell me it is pilot and that 10Mb is not available in my area!! He's shown me the screen shots of him using 10Mb!!!

Not in my area??? Pilot??? What's going on????

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Its becuase they don't like you ;) .... No but on a serious note I think its the same old situation - The left arm does not know what the right arm is doing.

I have been upgraded and I live v close to you also as you know ;)

meh maybe is you tell them you will cancel and go on ADSL (they might just listen then ;) )

(bah your not in work today) :p

Re: *ALL* ntl 10MB Discussion (Part 3)
 

still on 3meg here, spoke to my guy at Luton office and here's what he said

Brighton area.

You have more chances of winning the lottery than getting 10meg it seems , lol

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hello I have a NTL-250 Cable Modem and i am wonderin if I phoned up and asked if they let me have the 10 Meg would it go full speed cause my modems surports it? Also I guess USB does not make that much of a difference I sould still get my 10 Meg.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Is browsing the net faster with the new 10MB or is it only faster when it comes to downloads?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Your modem will support the 10Mbit connection fine. As for phoning up and getting it, well thats a little hit and miss at the moment. You can always try but it depends who u speak too.

You might see a slight increase in browsing speeds. I noticed it but there isn't a huge huge differance. If your browsing things with huge pictures then yes you should see an increase. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The Terayon TJ210 can handle 10mbps, if your not getting the speeds its due to the network interface in your PC/Router, the college i used to go to had a TJ210 on a 38Mbit connection and it run perfectly at upto "37.8MBit" with a maximum upload of "5MBit"

These are tested figures (exact figures are in a coursework which is still being marked)

anyway solong as the modem is hooked into a 10/100mbps network card/device (i.e. router firewall...) it will work fine.

only people with an old 10mbps network card will recive a reduced speed when downloading

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I think there's a point at which it stops mattering, to be honest - obviously if you're on a bandwith heavy website - music clips, movies, flash and the like, it will helpâ₠¬Ã‚¦ but for normal pages with a couple of images, even on 1-2MB you're unlikely to see anything more than a marginal difference, if that. Your browser can also only render so fast! :)

To put the download thing in context, though - at the moment, a 3MB connection takes around 3 seconds to download 1 megaBYTE (connections are measured in megaBITS). With 10MB, less than a second will hook your 1MB, but this obviously depends on the speed of the server you're connected to. As a rule, commercial sites - Microsoft, Apple, Google, Yahoo etc are connected to mirrored servers, which makes them suitable for maxing out your connection. Personal sites and ones one smaller scales are usually only on one server, so you have to just hope that their ISP's are connected to big pipes. :D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

That cant be completely true as i have a 10/100mbps network card and im using the Terayon and im not reaching full speed....average is about 850kb/s

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have found browsing is the most noticeable difference after the upgrade, you still have to wait for those ISO files to download (although you do not have to wait as long now) :D
Browsing with ntl previously always seemed more problematic than when I had 512Kb ADSL, now it is brilliant. :tu::tu:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yeah i'm not sure about this. I'm not saying you're lying, but i'm getting around 1.06mb/s with my terayon, which i think is about 8-9mb connection. I use my onboard LAN card (Nforce 1gbit ethernet). Might just be other factors on the NTL network, if not the modems

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hum is seems I got my upgrade they let me have it but the speeds don't seem like it. He said it may take 24 Hours is this True.

Where can I get a speed checker.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

http://homepage.ntlworld.com/robin.d...speedtest.html
If you have an Ambit 120 / 100 you will not get full speed at this time.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yay :)

Just got off the phone with Sales and 10mbit is being installed next Friday afternoon.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Bear in mind that the network isn't operating at full speed in many areas yet. No one can really determine the capabilities of their modem until they know exactly what speed they should be getting.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well i wasnt quite honest with them but one lie deserves another. They plainly told me that my NTL HOME 100 modem would handle to 10meg speeds which it couldnt. SO in order to get my new modem i phoned TS and unplugged my CM and told them it wasnt working ( this was yesterday) and today i got a new one. And i'm downloading at an average of 1100 kb/s

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Who are people calling to get modems replaced so quickly, and more recent modems than I have? I've called broadband tech support numerous times asking for a new modem (currently a Surfboard 3100) but each time get through to what I assume is an Indian call centre reading me things from a crib sheet. Even the old line "I work in IT, I know what I'm talking about" get me nowhere and trying to explain to them that 1.2 megabits doesn't equal 1200 kilobytes (they tried to argue that 1.2 megabits was the speed I should be getting) is driving me around the bend.

It was really slow, getting 120kbytes/sec (a third of what I had before being upgraded) but my first call to BTS was to a nice english chap who re-added me to the system. That helped and am now getting about 4mb and 512k upload, but I'd rather ask for a modem now than wait for NTL to forget/ignore about giving me a new modem, I pester them for one then having no stock (me, a cynic? ;) )
(Sorry for the mini rant, but I feel like I'm getting nowhere with them, the English chap even said if it's still not behaving to call back, he'll put notes in my account to say needs a modem upgrade, but either he didn't or the other people ignored/didn't read them.)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

There is a lot of difference between being the only modem connected to the CMTS / uBR and having to share that bandwidth with others, that's why in a lab a Terayon might be able to happily do 10Mbit+ however when having to filter out transmissions destined for other MAC addresses, having to handle small packets as well as large ones, etc, it's not really an option.

Can't remember if Terayons have a 100Mbit or 10Mbit ethernet port, however those getting close to the 10Mbit might want to check their ethernet settings, as the speeds described are approximately the maximum for a 10Mbit ethernet connection.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Wow, CS are really being a nightmare at the moment.

I got my upgrade yesterday, first time calling too. (blog post)

However, a mate of mine is trying to get hers, but after the 5th call is still getting absolutely nowhere.

The lines from CS aren't even consistent.
She's had..

It's a pilot.
New Customers only.
Not available in your area.
You've already got it.

and..

'10mb? Not something I've heard of.'

Total nightmare.
Anybody browsing the forum right now in CS that could possibly help her out? :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hmmm perhaps I'm a whoooos (or too old) but I'm not going to lie about my Ambit 100 not working (it works fine ... up to 3M). I still have not established if the Ambit 100 can handle anything above 3M.... so .. anyone in the Reading area on a Ambit 100 who has upgraded to 10M and is seeing more than 3M ??

Tech support clearly told me today that I am not seeing more than 3M because the network will not support it in my area - and not because I have a Ambit 100 (although he did say that if my network was updated then I still would not get 10M until I change the modem - but I would get more than 3...).

MArk

Re: *ALL* ntl 10MB Discussion (Part 3)
 

No I am on the NTL250 Modem :(. Maybe it does take 24 Hours.

Re: 10 meg - Modem, Location & Speed you're getting
 

Anyone know if Andover has been upgraded?
Still on 3Mbps Down/ 300Kbps up!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I think on page 1 of this thread - first post - it says the ntl 100 doesn't do 10meg - I assume that's the same as an Ambit 100?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

OK - well I've been away for a while, but I have a Terayon 210, and I'm still only getting 3mb. Is there a upgrade page to go to? Do you ring CS? (I'd expect some increase on this modem even if it cant handle 10mb) Is there any idea of the geographic areas that have been upgraded? Somebody give me a summary if poss please.

Cheers

Re: *ALL* ntl 10MB Discussion (Part 3)
 

All current 3mb customers in the Renfrew area will be upgraded to 10mb automatically in December. This is ofcourse according to a very good friend of mine at Maxwell Road.

In short I haven't got long to wait.

Can anyone tell me on how to actually apply for trials of the new 10mb service? Is there a link to maybe sign up for future trials and stuff?

Cheers in advance.

Re: 10 meg - Modem, Location & Speed you're getting
 

Phoned up to ask for upgrade from 2mb to 3mb, they said I couldnt have the 10mb service yet. Then for some reason the operator removed my modem from the network! :Yikes:
Spent the next half hour on the phone tryying to get back online. a nice lady from NTL: then asked if I would like to go on the 10mb "trial" ;)

Now I'm connected at the "10mb" speed in Blackburn im getting 4.5 mb download and 0.5mb upload ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Anyone have any Ideas I have the NTL 250 Cable Modem and I am deff not getting full speeds. It is anything to do with USB Connection? Also does it really take 24 hours?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I got mine today:)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I get good results from here--> http://specials.zdnet.co.uk/misc/band-test/

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ive rung NTL 3 times so far and been told that I could not be upgraded.

Looks like it might be getting harder to get upgraded rather than easier.

I would have thought that if the confusion were due to cs staff not having read their emails properly that it might get easer to find one that actually knew the correct details.

Maybe i am just plain unlucky.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I dont think you've been told anything new here - it's the original plan revealed in August by NTL that all 3meg users will be upgraded to 10meg by the end of the year so they're probably just refering to that.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Your line speed:

3841.8 Kbps

470.8 K bytes/se

That is only Rogh tho it goes up to Low 500s and then down to high 300s on Downloads.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

with reference to the CSR's not making a record of previous calls, NTL CSR's are told only to memo an account if the customer is making a complaint.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Right this might put things in perspective for those of you bitching about not getting the upgrade.

[i recived a letter this morning informing me that i would be upgraded later in the day]


sure enough around 3pm this afternoone my recived the new config, the modem rebooted and died.. naturaly i though oh maby they turned the server off for the upgrade.. so i waited three hours... no change

went round to my negbours house (who IS on the same UBR and his 2meg connection was fine) i then realised something was wrong

so

i called Customer Support and asked them if their was a problem with my UBR, their reply was simple.. no UBR 5 is fine but your modem isnt showing up on our system, hang on whilst we connect you to Tech Support.


just had a nice long chat with a NTL tech support guy called Mick, he sounded very stressed and when i told him someone had screwed the config on my Terayon TJ210 he quickly sent the pulse and reset me to 3mbit. and put me on hold whilst he screamed at the CS manager. (because his staff sent me the letter.. or so i expect)
anyway after a few mins on hold, he told me that whoever had upgraded me had put me on the closest 10meg enabled UBR without checking, after a short chat about NTL's Customer Services screwups, he dispatched a work team to upgrade UBR 5 and the others in the Huddersfield area.

Just to confirm only UBR 7 is ready for the Upgrade in the huddersfield area! (some others may become avaliable in a day or so.. UBR 5 is currently being configured to allow the 10meg service [thanks to Mick @ Tech Support])

================================================

Also It seems Customer Service has been told to upgrade ANYONE who asks, Whereas Tech Support has been screeching at them to stop upgrading people, becuase the Customer Service Staff are changing people to diffrent UBR's which is causing the modem's config to clash with the UBR's config and effectivly generates a lot of problems put simply the more of you who ask for it, the longer its going to take for others to get it, because tech support guys are having to deal with your problems before they can update more UBR's for the service.

Quite literally, before you upgrade ASK whoever your talking to at CS if your UBR is upgraded to accept the 10Meg config file!

================================================== ==========

sorry about my spelling/gramma, ive been up since 23:00 last night (night shift at work)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes I know - it is. The point I was making was I'm not sure if that means it does not work at all on the 10Meg service (i.e. no more than 3 Meg) - or if its supposed to work higher than 3Meg but not make the full 10 Meg...

As I can get no more then 3 Meg I'm not sure if the modem is the problem or if the upgrade it the problem,,,

Re: *ALL* ntl 10MB Discussion (Part 3)
 

ok they obviously have problems so perhaps people should hang fire for a week for 2 or just wait until they get automatically upgraded.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I am sure in the coming weeks NTL will fix all the speed problems. I hope even tho I have upgraded but not getting the speeds only about 4-5 Meg. Even tho I am on NTL-250 Modem. But I sure in the coming weeks NTL will have all the speed issues fixed.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I had this problem earlier, the post seemed to have got deleted already but I had seen a comment made to post it here so my 2nd attempt at posting this.

I been using my net connection during peak hours for first time since the 10mbit rollout started and I have noticed my speeds going down and down until it got to a point where its stupid.

I aborted a download going at SEVEN KBYTE SEC 7kB/sec. Did a tracert and got this.

1 331 ms 346 ms 353 ms UBR [10.8.143.254]
2 399 ms 349 ms 353 ms leic-t2cam1-b-ge914.inet.ntl.com [82.3.35.213]
3 367 ms 354 ms 350 ms leic-t2core-b-ge-210-0.inet.ntl.com [82.3.33.134
]
4 359 ms 354 ms 361 ms nth-bb-b-so-230-0.inet.ntl.com [62.253.188.114]

5 351 ms 360 ms 375 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

6 426 ms 330 ms 369 ms pop-bb-b-ae0-0.inet.ntl.com [213.105.172.77]
7 741 ms 710 ms 651 ms amst-ic-1-as0-0.inet.ntl.com [62.253.188.94]
8 616 ms 699 ms 699 ms asd-nik-ias-ur10.nl.kpn.net [195.69.144.89]
9 691 ms 696 ms 669 ms asd-sara-ipc-dr02.nl.kpn.net [195.190.227.247]
10 373 ms 687 ms 689 ms 195.190.233.135
11 674 ms 691 ms 683 ms 195.190.233.253
12 696 ms 699 ms 684 ms ffm-s1-rou-1002.DE.eurorings.net [134.222.230.30
]
13 558 ms 712 ms 684 ms ffm-s1-rou-1077.DE.eurorings.net [134.222.229.54
]
14 739 ms 620 ms 726 ms xxxxxxx

that was earlier and it was on and off for about 20 minutes and now seems to be normal again (low contention).

Re: *ALL* ntl 10MB Discussion (Part 3)
 

its probably the download server..
try downloading a driver installer from nvidia (you can delete it afterwards :p)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ok, ran several speedtests, rebooted the modem several times, phoned the Indian Call Centre - gosh, I never heard the word 'December' banded about as much as I did when I made that call.... wow! they LOVE the word!!
Thing is, I've noticed around the 10mb connection topics that some lucky dude got their 10mb connection in Stockport (where I am) and well, that can only mean it's available in Stockport, right? right...
I frankly don't think NTL know who or why or how and when all this 10mb thing is doing. We see 3mb on all tests done (ran three different ones) and right now, although we're not technically at the 'hair pulling and throwing a wobbler' stage, until we know whats what, we're getting close...
I like how they announce things. There's an NTL stand in town here - they also seem totally perplexed and bemused about the 10mb thing aswell - seems some of us are better informed than the staff...
I suggested they phoned the Indian Call Centre before walking away, slightly less informed than I previously was.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

indeed thats exactly what people should do.. 3meg customers will more than likely be ok to upgrade in about two weeks without all the problems with UBR's etc

[if you know for sure your modem isnt capable of 10meg's download, ask nicely if you could have an exchange after christmas. its not going to kill you to have a 5/6meg downstream for a few weeks]

just like its not going to kill us 3meg (and you 1+2meg customers) to wait a week or two before persuing the upgrade (as stated again and again by Customer Services the official roll out starts in December! [it probably will start before December but it wont finish till late January or even Febuary])

If your impatient by all means call them. but bear in mind the network is not fully ready! so dont be moaning about slow speeds etc...

[if your sent a notification be aware that it may have been sent prematurly.. as NTL 24hour tech support called me 25mins ago stating that i would be a Pilot 10meg customer for my Area (HD7) but the letter was sent several days early]
__________________

He's probably on a diffrent UBR to yourself so more than likely its avaliable IN Stockport.. just not the part you live in
most areas have atleast 10 UBR's (and there not all up graded together) just give it a few weeks
__________________

yes and no
dont forget there could be 100users or more on a single UBR so if several of them are trying to use 10meg at the same time... about 90 people will be getting a few Kbps

the speed issues will hopefully be fixed when more UBR's are avaliable for the 10meg service

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Of all the People currently on NTL Broadband, I would imagine a SMALL minority would actually visit here and be aware of the said 10mbit upgrade happening. To my Knowlege there is no Map, Postcode checker to see if your UBR (I dont even know which UBR I am on for that matter) has been upgraded.

When the 1/2/3Mbit upgrade came out people either waited (who were in the dark) or went to Upgrade page to force the modem to the new speeds. If Phoning CS and they checked something and said:

1. Yes you can have 10mbit, do you want it?
2. 10mbit not enabled in your area - plan is about XX Month

The reality is simple, depends on who you get, depends on what answer you get, people are ringing many many times to hopefully get someone who might upgrade them as can be seen on here. All that is doing is increasing the calls on CS / TS for people wanting 10mbit now.

WOuld it be possible for someone on the "Inside" to basically answer these questions:

1. Is it a Trail or a staggered rollout by area?? CS have said it was both so far.

2. Is there a list somewhere rather then us guessing what area's are done with the said list been updated as more UBR get upgraded. Would be even better if you could make a UK map coloured in type thing.

3. On the upgrade page - if it says BUND03 - what service is this, it has no Price whatsoever (even though we know it is 37.99) - do we take from that unless it says 10mbit then it is not in the selected area? Would it not have been better to read 3mbit or 10mbit - then we would know..

Hopefully someone can answer these or people will keep trying and trying and posting till the cows come home - we are basically "In the Dark"...

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hope your examiner doesn't see the warts. The Terayon TJ210 only has a 10Mb/s Half-duplex Ethernet port, your PC has to connect at this speed irrespective of whether it has a 10 or 1000Mbps card All cable modems transmit/receive on the ntl cable side in bursts at high speed, but just theoretically impossible to sustain 10Mb/s on the Ethernet port. (you need to allow a percentage for reply packets and collisions/ retries). However it can get as close as and unlikely to be the limiting factor in most downloads.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Haha, how can a download server cause me to have 350ms to the ubr?

Incidently the download server is more then capable that isnt the issue, and I was waiting 2 minutes for this page to load.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thats not true NTL do not have a cap as such just a recomended user amount dependant on level its not a cap come on bill get it right :D

Useless you are saying NTL have a Capped service :angel:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Im in Nottingham area:

Phoned up CS and said:
"Please could I upgrade to the 10MB Trial please"

CS Rep:
"Certainly, that should be with you in about 2 minutes"

Lo and behold, it was :)

Thank You NTL

PS

Do I just phone Tech support to try and cheekily get my Ambit swapped for a 250?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

wonder if it works on set top boxes:shocked:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just to update on my massive issue I had earlier it hasnt repeated itself, I hope it was just a one off blip of some sort as it doesnt seem to be ongoing.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

well i have started on the 10Meg service as i got aan install today

Must say am very happy with it, in fact i am amazed!!

Must also say, although a little off topic, i spoke to a wonderul lady called Patricia @ ntl c/s as i didnt have my Pin and i take back everyhting i have ever said bad about ntl c/s

she was great, would love to find out who she is as i am going to write in and request a comendation.

Can anyone who works for NTL find out for me?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I live in Paisley using the Renfrew connection I was upgraded yeesterday to 10 but only getting 4 if lucky so called to voice my concerns about my ntl100 not being able to handle it, passed to BB technical support who said YES the 100 modems can handle it no problem by the 1st of December everyone will have proper speeds as they are still having problems with network and all shoule be well by December. ?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

out of interest, what number are you guys calling to get put on the 10Mb service? everytime I call 0800 052 2000, i get through to someone scottish who insists that 10Mb isn't in my area (when I know for a FACT it is because others here whom I know are already on it after asking to get it switched on)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I got Through to a Scotish Guy And he give me it. Maybe they our only giveing it to a few people in Each Postcode to see how it does and if they need to fix things like speed. I think that is what it is.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I called the 150 option from my NTL phone, I asked them for the upgrade, they said ok no problem, I phoned back 3 hours later to ask them what had gone wrong? They told me that I couldn't have 10 meg yet.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I upgraded to 10mb and I'm not getting the full speeds. Rang Tech support yesterday to try and get a 250 and he said, Your modem should be more than capable of handling the new speeds. As 10mb is still in its trial stages there are likely to be some issues and we will know by December if customers need new modems

Re: *ALL* ntl 10MB Discussion (Part 3)
 

When I phoned to check about the upgrade I was told that I would have to change from Stb(samsung 3 meg from first availability) to SACM to get the 10meg and that if I wanted it now I would be charged to have the SACM fitted.

WTF are they on about, I have been with them for 11 years and they don't give a stuff. :mad: :grind: :2up:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thats apparently what NTL call good customer service. ;)