Re: ntl home:120 hanging from today
 

NTL 120 Modem
Mac Address 00: D0 :59
Hemel Hempstead

(Luton Proxy)

And there was me blaming XP 64Bit lol and bad drivers!!:)

Re: ntl home:120 hanging from today
 

Oven Chips,

I have been having problems with the modem locking regularly since Tuesday 17th

Modem model: ntl:home 120

First 6 characters of MAC Address: 00 D0 59

Nearest town: Middlesbrough

Modem operation configuration:-

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Hi, 10meg was working fine, but the last few days it has been cutting out frequently with downloads, nearly every 5-10 mins.

Modem, 120

Mac Address 00: D0 :59

Glasgow

Will be calling CS to demand new modem or I'll be changing providers.

Re: ntl home:120 hanging from today
 

I Upgraded to 10mb service last thursday, however i did have a problem with my nic so was unable to test (Marvel nic kept flooding my lan with traffic and router would lock up if i downloaded more than one file at a time).

Today i replaced the nic and this resolved the issue i had. I set off several downloads and all looked great, all of a sudden internet access died. the 1st time i assumed it was the original fault, and powered off the mains adapter (shared with router and cable modem). The second time I noticed this fault was different i could still access the router config pages (never could with original issue). Released IP address from the cable modem and it would then not renew. reset only the cable modem this time and all ok.

10-15 mins later same problem. Repeated reset and again all ok for another 10-15 mins. This kept happening and i tried replacing the router with my old (non wireless one) and connecting the pc and then my laptop directly to the cable modem, still with the same problem, i then found this forum thread. While reading from the 1st page to the last my modem locked up another 3 times:mad:

I have tried limiting the speed to aprox 2mb, and this did have a slight effect as i got 20-25 mins.

Anyway as while i was writing this it happened again, so i left the fault on the modem and i spoke to NTL CS. I told the girl i had the problem and that i replaced the router and swapped pc's, she got me to reboot the router and did a remote test and this did show up a fault. Engineer now booked to replace cable modem on Friday (6pm - 8pm), oh i also requested they bring a 250 cable modem.

I have to admit i was a little surprised that this was so easy to arrange, i was expecting a big argument, and them to want to perform loads of tests. Could it possibly be that NTL support are aware of this issue now? OR have an additional test they perform on the cable modem?

I have just lowered the download speed again to 1mb hopefully this will stay connected. and i will keep it like this till Friday.

Some tech details from the cable modem:
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
IP address : 10.232.118.93
Downstream Receive Power Level : 8.61 dBmv
Downstream SNR : 35.62 dB
Upstream Transmit Power Level : 34.00 dBmv
Upstream Frequency : 36800000 Hz
Upstream Transmit Power Level : 34.00 dBmv
ntlhm120_ntl0003.cpr

Re: ntl home:120 hanging from today
 

I think he probably does mean 4 Mbps (= 480 KB/s).

The 10Mbps service should download at approx. 1.2 MB/s.

I got my head bitten off last time I tried to clarify this, but b = bits & B = Bytes.

Re: ntl home:120 hanging from today
 

All,

many thanks for the info so far. I am back in the office tomorrow and will be able to get a better picture then.

Peter

Re: ntl home:120 hanging from today
 

Hi,

Just in case you're still after more info, I'm also experiencing these problems since the latest firmware upgrade (I'm on the 10Mbit service, and my CM says it's using firmware ntlhm120_ntl0003.cpr)

CM Model: ntl:home 120
First 6 MAC digits: 00:D0:59
Nearest Town: Bromley, Kent

Thanks!

Re: ntl home:120 hanging from today
 

This thread is for 100/120 modems only please, off topic posts will be removed.

Re: ntl home:120 hanging from today
 

Yep, still happening here too. Engineer coming tomorrow morning - hopefully it gets "fixed" - which means modem replaced seeing as that's the "fix" - although not good if it is happening to the 250s as well.

Details;

CM Model: ntl:home 100
First 6 MAC digits: 00 : D0 : 59
Nearest Town: Tamworth, Staffs.

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0003.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Cheers.

Re: ntl home:120 hanging from today
 

Thanks for the info.

To be completely blunt - not specifically about your post, more the one above, this is how completely inaccurate "scare stories" start, then propogate.

So let me first give a simple fact: nothing at all has been done towards 250 modems, they have not had a firmware upgrade. The fact that 1 person has a fault that sounds the same on a different type of modem is no reason to suspect the 250 of anything.

The action that Paul has taken in pointing out that this thread is about 100/120 modems, (and seemingly the replies from here and elsewhere are more about 120s) is much appreciated.

:cool:
Peter

Re: ntl home:120 hanging from today
 

Same here keeps locking up since friday night.am on the 10meg.
and very low speeds since then like 1,2 meg


CM Model: ntl:home 120
First 6 MAC digits: 00 : D0 : 59
Nearest Town: Grimsby,North East Lincs

Network Access : EnabledMaximum Downstream Data Rate : 10240000 bpsMaximum Upstream Data Rate : 512000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm120_ntl0003.cprSoftware Upgrade AdminStatus : ignoreProvisioningUpgradeSoftware Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Here are some details
Modem home 100
00 : D0 : 59
ntlhm100_003.cpr
its my sisters in LE4 area of Leicester I believe from Northfield hub
and
Home 120
00 : D0 : 59
ntlhm120_003.cpr
Thats brothers in LE3 area of Leicester from Oswin Road Headend
Both are suffering frequent disconnects and resets since tuesday before that was fairly stable at around 4-5mb never any higher even in middle of night.

Re: ntl home:120 hanging from today
 

Same problem here after about 30 mins browsing it slows down to this:

1st 128K took 12578 ms = 10421 Bytes/sec = approx 87 kbits/sec
2nd 128K took 10204 ms = 12845 Bytes/sec = approx 107 kbits/sec
3rd 128K took 12328 ms = 10632 Bytes/sec = approx 88 kbits/sec
4th 128K took 12250 ms = 10700 Bytes/sec = approx 89 kbits/sec

I thought it was after we had a millisecond power cut twice in 10 miniutes that was the cause but it appears everyone is in the same boat.

Normally get between 5 and 8 meg. Again a 120 modem. Software Upgrade File Name : ntlhm120_ntl0003.cpr Nearest town Ware but proxy is Luton.

Thanks

Re: ntl home:120 hanging from today
 

A general note here- if you are going to post a mac address with contains ":" then "D" please ensure there is a space between these characters, otherwise you get this --> :D

---------- Post added at 21:19 ---------- Previous post was at 21:18 ----------

Also, Mr Chips, do you need more examples?

Re: ntl home:120 hanging from today
 

Or tick the box 'Disable smilies in text' in the Miscellaneous Options just under the Submit reply button. (if your not using the 'Quick Reply feature'). :)

Re: ntl home:120 hanging from today
 

Hi
I've been having the locking up problem since last Tuesday from around 10 to 90 minutes apart. There doesn't seem to be any difference whether I'm downloading at full speed or just browsing. When locked, the lights on the modem look completely normal and even the d/l light is flashing, but I have no web connection and I cannot access 192.168.100.1, and only a power cycle will clear it.

CM Model: ntl:home 120
First 6 MAC digits: 00 : 02 : 8A
Software Upgrade File Name : ntlhm120_ntl0003.cpr
Nearest Town: Swanley (BR8)

Thanks

Re: ntl home:120 hanging from today
 

Not really. I'm off to bed now and will speak to the people in the office tomorrow.

Peter

Re: ntl home:120 hanging from today
 

Much Appreciated
;0)

Re: ntl home:120 hanging from today
 

Ovenchips, been having problems for about a week. Modem hands, I repower it, then happens again. Speed flucuates between 10 KB/s (!) and 1.2MB per sec.

120 modem
00:02:8A
Romford (East London)

I download from Giganews a lot, Giganews say its nothing to do with them....they've heard of a "few" problems with customers connecting from ntl ips.

Re: ntl home:120 hanging from today
 

My colleague at work is having the same problems, his modem stops responding approx. every 10 minutes and only works again after powering it on and off. Also said that he's getting very slow speeds.

Modem model: home100
MAC: 00 : D0 : 59
Config: ntlhm100_003.cpr
Nearest Town: Nottingham

Re: ntl home:120 hanging from today
 

same problems stops responding after 20 minutes

Modem model: home100
00 : D0 : 59
Nearest Town : Grimsby

Re: ntl home:120 hanging from today
 

Hi all

I called Support this morning to report this problem. The first time I got through I was told to call back when the problem was there as I had reset the power on the modem. I did say there were a number of people complaining with the same problem on Cable Forum and I had already reset the power twice in the last hour but he wasn't interested.

The second time I called, (three minutes later, although it was dead by then!!) I spoke to a support engineer who actually reads this forum and done a quick test communicating with the modem. He more or less said there is no point messing around as this would seem more than a one off. He has arranged an engineer to replace the modem later this week.

I've got to say the second conversation was much eaiser based on the fact he actually read this forum and he got a better understanding of the problems that are out there right now. :clap: Maybe all NTL support people should come here.

Wouldn't it be easier and cheaper for NTL to just roll back the recent firmware update ? Or have mis-read on that part ?

Re: ntl home:120 hanging from today
 

I envy you, I had a charming conversation with "Gareth" this morning who proceeded to tell me that all was well, this disconnection issue is actually a feature believe it or not, and not a fault! In either case, my service is NOT compromised because I can reconnect by turning the modem off and back on again.

Yeah, tell that to my Xbox Live competitors! :mad:

He also said I should disable ZoneAlarm - like that would have anything to do with it. But no problem, I hate ZoneAlarm anyway, and as such have never installed it (well, I did years ago, but never used it since). He "knows" I'm using ZoneAlarm because he can't ping my machine - odd, pinging always works for me. But he managed to do a diagnostic on my modem :confused:

The diagnostic shows the modem rebooted itself 20 odd times, and I reset it about 40 times over the last 30 days (they can't pinpoint to the last few days apparently) - this is normal and certainly not indicitive of a problem.

Oh, and did you know, this firmware upgrade was done months ago, there's no reason there should be problems now.

Suffice to say, he would not book an engineer, or acknowledge any problem, and advised me to call customer services if I have a complaint :mad:

Re: ntl home:120 hanging from today
 

:omg: :LOL:

I would call back and hopefully speak to someone new. There maybe people that would moan about that suggestion for tying up the call centres but I think you have a valid problem. In my experience with NTL, you speak to one person and get one answer and five minutes later you get a different answer from someone else.

The fact you have to power off the modem to get it working again doesn't sound like a feature to me. Is he an idiot??

Good luck !

Re: ntl home:120 hanging from today
 

Didn't have the time, I had to go to work. But I tried not so long ago, got through to a lady this time who was more accepting of the problem "since it's an intermittent fault, we HAVE to call an engineer out". Only problem was, she refused to do it unless I was sitting at my pc (I was in a payphone 'cos my mobile charges for 0800 numbers now).

Oh no no no, you misunderstand. The modem resetting itself 20 times is perfectly normal, it's "housekeeping", keeping itself nice and tidy.

And me turning it off 40 times in the last month is normal too. Most people turn their modem off at the end of the day. Nope, nothing unusual here.

Except when you consider the fact I never turn anything off. My router, modem, computers, monitors, everything, stays on 24/7! The modem has only started resetting itself in the last couple of days - it's definately not housekeeping. And I am forced into turning it off and on to get it working again. 60 resets in a week is a bit much, but no no, this is averaged over 30 days. Sorry, normal behaviour, no fault, go away :mad:

I leave you to draw your own inferences - but I'd definately say YES!

Re: ntl home:120 hanging from today
 

Yo,

Ive been having the same problems as you guys. Got the ntlhome 100 modem.

The thing keeps cutting out after x mins. Getting on my tits. Seriously considering changing company.

Dont suppose there are any good alternatives?

:mad:

Re: ntl home:120 hanging from today
 

So glad I'm not the only one having this problem,been driving me nuts,one minute its hunkydory,the next nothing.
I think I'll try phoning CS to see what sort of response I get,have already emailed using the facility on the board,perhaps everyone else should do the same,that would be fun for them :)

Update
 

A bit of an update for you all.

Ntl: will be taking corrective action mid week. I will have a definitive statement on "when" on Wednesday AM 25th January 2006.

Thanks for all the info so far. At this time we don't particularly need any more MAC Address / Location info.

Peter

Re: ntl home:120 hanging from today
 

Thanks for the update Mr Chips. :)

Re: ntl home:120 hanging from today
 

fingers crossed then.

Re: ntl home:120 hanging from today
 

Many thanks for looking into this Mr Chips

Re: ntl home:120 hanging from today
 

thanks for the update oven chips.

Re: ntl home:120 hanging from today
 

modem model 120
well mine is MAC 00:02:8A
Poole Dorset
been locking up for @ 3-5 days and lucky to get over 5.5 mb
fone tech support and they said that my line was noisy???

thanks in advance

Das

Re: ntl home:120 hanging from today
 

Many thanks for update Mr Chips.

Re: ntl home:120 hanging from today
 

Thank you very much mr. oven chips.

Re: ntl home:120 hanging from today
 

I can't tell you how happy I am this thread exists. I was on the verge of buying a new router because I'd managed to convince myself it was the router!! (sometimes my housemate can download/access the web just fine, and I get the problem - 99.5% of the time it locks up and we need to cycle it).

NTL Home:120
00:02:8A
Leicester (LE2)

I'm paying £70 a month for all of this NTL stuff, and they go ahead and release disruptive firmware. I'm a student, I can't afford for my net to go down when I'm working (Computer Science student), especially when I have e-lectures and I'm developing a web-based service application for my finals. Have NTL not got a Quality Assurance process? Do they not perform verification and validation on the firmware they create? I really, honestly hope that they lose a few customers just to warn them that this sort of thing isn't on. five-ten days of downtime might not seem a lot but it is highly disruptive; I wouldn't mind it if we were given some sort of compensation.

Mr. Chips, you're a godsend. thanks for sticking here and listening to our complains, and most of all taking a proactive approach to getting this all sorted. Hopefully my Ntlhome:250 modem will be on its way to my house asap.


-Jonze

Re: Update
 

Many Thanks For the update
Mr Chips!!

PS why oven and not fried :D

Re: ntl home:120 hanging from today
 

Just to let everyone know that the NTL engineer that i had arranged arrived on time this morning :) and listened to what i had to say about what i was experiencing and what i had read about the problem on this forum. He replied saying that the 100 and 120 modems were not capable of 10mb and have been having problems and replaced the modem with a brand new shiney 250 modem, also wiring it up via ethernet and i am now recieving a full 10mb connection, no more between 5 and 7 like what i was recieving before the problem ocurred. So this confirms that there is definitly a problem with the 100 and 120 modems and im once again a happy NTL customer lol.

btw thanks very much Oven Chips for acknoledging everyones complaints on here and keeping us up to date with progress of whats being done about it, your 1 in a million. :nworthy:

Re: ntl home:120 hanging from today
 

That's a load of bloody nonsense.


I'm on the 1MB tier with a 120 modem and still getting disconnected.


It has nothing to do with the modems - it's the connection itself.

Re: ntl home:120 hanging from today
 

Um, no .....

The problems in this topic have nothing to do with the connection, they are modem issues. The 100 & 120 modems could not run at 10 meg with their original (v1) firmware, so ntl released a firmware update (v2) for those people on 10 meg. Last week they did another update in some areas (to v3) and this has caused the current problems that many are experiencing. As above - "corrective action" is expected later in the week (which one would assume is either v4 of the firmware, or a restoration to v2).

Re: ntl home:120 hanging from today
 

Though quite why there has been no quick reversion to the previous version is beyond me - surely it's simple enough for them to do that to restore functionality before getting down to the meat of the 'corrective action'? Not to mention the question of why the firmware was released seemingly having had no testing beforehand.

Re: ntl home:120 hanging from today
 

Who said there had been no testing ? I'm quite sure it was tested and whatever this problem is, it didn't show itself in testing. It's quite obviously only happening in a small percentage of updated modems, otherwise huge numbers of people would be having problems.

Similarly, it makes no sense to rush into a reversion of hundreds of thousands of modems, and remember that it was only really over Friday & the weekend that enough information was collected to confirm there was a real problem.

Re: ntl home:120 hanging from today
 

Well how am I getting the same problem with disconnections on 1MB?

Re: ntl home:120 hanging from today
 

Do you have one of these modems, with v3 of the firmware ? If yes, then the answer should be obvious, if not then you have problem with similar symptoms, but not the problem this topic refers to.

Re: ntl home:120 hanging from today
 

I just thought I'd post this in case it helps anyone. I've found a way to force the modem to hang, useful for demonstrating to a techie who doesn't believe there's a problem.

I managed to get a Premium Xbox yesterday, so the first thing I did was to try and download fight night 3 (400+ Mb). I've been using a core for the past few weeks so everything to do with Live is OK, plus I know my way around the network.

Anyway, out of the 20 or so times I tried, the modem hung after 20 seconds - consistently. Didn't matter if it was in one stretch or not, I tried to download for 10 seconds at a time, after the second time the modem hung. Basically, it would only allow a set bandwidth to be downloaded before crashing.

Just to make sure it wasn't something else, I downloaded a different demo - exact same thing happened. The funny thing is, I've calculated that the modem is allowing about 7-8Mb to be downloaded before cutting out. But from my PC I downloaded a 30Mb file with no problems :confused:

Something definately dodgy is going on, but hopefully someone might be able to use this information to force their modem to hang as a demonstration of the problem.

Re: ntl home:120 hanging from today
 

what PAUL M states is correct:

My History with NTL 120 HOME:
3meg on firmware 001 = fine
10meg on firmware 002 = 5/7meg BUT could get full 10meg of newsgroups
NTL update to firmware 003 = Hangs on any downloading at random points during download

Re: ntl home:120 hanging from today
 

Just an update from my neck of the woods. Nearly a week later (when I was promised a 3 day response, which is still poor) I've received a phone call to say that there is a known issue (well done, this forum told me that) and that they're looking into it and escalating cases. I asked if I could be swapped to an NTL 250 modem but I need to contact NTL customer services and speak to them regarding this and the constant loss of connectivity.

I hope they hurry this issue to get fixed but knowing NTL it will be weeks or maybe even months before it's fixed. They should just roll the modems back unless there was a real reason to roll them forward in the first place.

Re: ntl home:120 hanging from today
 

I think the 5/7Mb is a limitation of other websites and servers. On mine, I consistently got 10Mb from robin walkers test site and some sites gave me 1000Kbps+ downloads for a short while. It depends on how fast the servers can send you the information.

Re: ntl home:120 hanging from today
 

I'm getting my modem swapped out on Saturday with, I assume, a 250. I don't think I will stop that happening even if NTL get it working during the week. If there weren't issues they wouldn't of updated the firmware in the first place.

Re: ntl home:120 hanging from today
 

I noticed this evening that my firmware has resorted back to Version 2:

ntlhm100_ntl0002.cpr

Re: ntl home:120 hanging from today
 

still ntlhm120_ntl0003.cpr for me

Re: ntl home:120 hanging from today
 

My ntl home 100 has just been downgraded to revision 2 firmware - although in the last 5 mins all network access (including 192.168.100.1) just stopped then started again - perhaps that was just at the point that it did downgrade.

Got an engineer booked for Saturday - hopefully I'll get a new modem anyway.

Re: ntl home:120 hanging from today
 

I now have the ntlhm120_ntl0002.cpr
I will see if this makes any difference :)

Re: ntl home:120 hanging from today
 

yippie back to ntlhm120_ntl0002.cpr

and now downloads back to 10meg and no disconnects.

Remember NTL - If it ain't broke don't fix it

cheers for all who have posted this problem and the good outcome

Re: ntl home:120 hanging from today
 

Hi
Modem= Home 120
Mac= 00.02.8a
Town= Basingstoke

the last week i have had troubles with my modem going down eracticly, also never had 10meg yet, even though NTL contacted us saying we had it.

Re: ntl home:120 hanging from today
 

DL: 1.25 mB/sec, deffo fixed now

Rebel - reboot your modem that'll fix your disconnects, as for not gettting 10meg thats another issue and not neccassry to do with NTL120 Home modems, as now my 120 is back to what it was before the update which looks to have just been rolled out again back to 002

Re: Update
 

Cool thnx for checking this out Mr Oven Chips

*§*

Re: ntl home:120 hanging from today
 

i just rebooted my modem and the firmware changed, to:
ntlhm120_ntl0001.cpr

errr, hehe. wtf - anywhere i can check the bandwidth? the board speed test shows:
Overall Average Speed = approx 4716 Kbps, 4.63 Mbps

:Yikes:

Re: ntl home:120 hanging from today
 

No, not similar symptoms. The exact same symptoms.

Re: ntl home:120 hanging from today
 

mine has gone back too....
Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm120_ntl0002.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

Re: ntl home:120 hanging from today
 

Can I ask any other members if there loss of service mainly happens when using bittorrent. I constantly lose connection whenever bittorrent activity increases i.e. a torrent with many seeds/peers. Is the Ambit 120 able to accept many connections at the one time. I have no problem with speeds while surfing or downloading with any other method. Downloading via IE gets me 1.25mb sec, zooms through downloads, via DC++ very high speeds also, but with torrents, as soon as the torrent picks up more connections the modem cuts out. Thats not to say speeds aren't great cos they can be, it just cant handle many connections. I've used torrents for ages and never had any problems while on NTL 2mb broadband. I don't think it's a coincidence that the connection cuts out while using this file sharing method. This happens with/without firewall, or all other obvious fixes.

Re: ntl home:120 hanging from today
 

The same symptoms doesn't really imply the same cause, however.

There's not a lot cable modems can really do. The symptoms of any problem are basically going to be one or more of: a) doesn't get a sync at all, b) loses sync after initially working ok, c) syncs, but doesn't pass data, d) syncs, passes data for a while, then stops, or d) just doesn't power on. But there can be a dozen or so causes, many of which will lead to the same symptoms.

The only thing that allows engineers to narrow down cause & effect are identifying the variables. This thread deals with symptoms that have arisen once one particular variable (the firmware) has changed.

Re: ntl home:120 hanging from today
 

just done a total shutdown & restart & started downloading but the same thing as befor is happening... :mad:

Re: ntl home:120 hanging from today
 

mine has gone back....fingers crossed

Re: ntl home:120 hanging from today
 

is it not possible and better for ntl to have stuck with v1 as standard and provided the v2 as a download link. Then people could choose to install it. Also everyone on the 1 and 2 meg tiers would have been completely unaffected by this.

Re: ntl home:120 hanging from today
 

Great. Now I'm on 1MEG speeds - what a joke!

Re: ntl home:120 hanging from today
 

Yes.:erm: Seems fine uploading or downloading files through Firefox etc.

Re: ntl home:120 hanging from today
 

I did some speed tests with my 120, they were: 767Kb/sec 866, 654, 198, 972, as you can see they were eratic. Ntl engineer came round today, swapped my 120 for a nice shiny BLUE 250. once again i did some speed tests, they were: 1.24Mb/sec, 1.24, 1.24, 1.24, 1.24. WOW what a difference eh? you too can test your speed by going to http://homepage.ntlworld.com/testmyspeed/ then choosing 50Mb D/L. Good luck.

Re: ntl home:120 hanging from today
 

got back to 0002 but it modem died again a moment ago

Re: ntl home:120 hanging from today
 

Guys how do I find out which software version I have?

Re: ntl home:120 hanging from today
 

Is that from a speed test or from your config file ?

Re: ntl home:120 hanging from today
 

http://192.168.100.1/P_operation.htm

login: root
pass: root

Re: ntl home:120 hanging from today
 

back to

Software Upgrade File Name : ntlhm120_ntl0002.cpr

and everything seems fine:cool:

Re: ntl home:120 hanging from today
 

i mainly use newsgroups, but i do use Bittorrent and emule some times and when i was on 002 Firmware or 001 on my NTL120 Home i never had any issue's with disconnects or too many connections causing disconnections.

Its only since 003 firmware that upon load internet connect would cutoff and Sync light and RDy light stay enabled but needing a hard reset (power) of the modem and this would be on anything downloadable and even a few times general browsing, (must of pulled the plug about 20 times in 1 week) where as before its been rock solid stable 24/7 if need be

Since early this evening when NTL have now rolled back to 002 firmware i've had not one issue with my downloads which is what it was before they did the upgrade to 003 last week.

Re: ntl home:120 hanging from today
 

am I the only one on 001 firmware?

Re: ntl home:120 hanging from today
 

Is the firmware reported by the modem supposed to be different when you have the coaxial cable unplugged? It reports 0002 when connected but 0003 when not.

I also seem to still be having this disco/lockup problem.

Re: ntl home:120 hanging from today
 

Network Access : Enabled Maximum Downstream Data Rate : 10240000 bps Maximum Upstream Data Rate : 512000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0003.cpr Software Upgrade AdminStatus : allowProvisioningUpgrade Software Upgrade OperStatus : completeFromProvisioning
Thanks deadite66 looks like i'm still on version 3,maybe a reboot might change it.
No dropouts yrt today but I've not pushed it

Re: ntl home:120 hanging from today
 

Speed tests. Seems to have picked up a little but about 10mins ago my modem dropped off again.

I phoned NTL tech support (bangalore) and they refuse to send an Engineer to replace this modem even though they've promised it 3 times before.

:(

Re: ntl home:120 hanging from today
 

I'm back on version 2 but I still have an engineer booked to replace the modem on Saturday. :D

Re: ntl home:120 hanging from today
 

Modem on v2 but still getting dropouts.

Re: ntl home:120 hanging from today
 

I'm back on v2 too, and my Xbox test still works - modem dropped out after 15 seconds.

Re: ntl home:120 hanging from today
 

since i've been on v1 (as mentioned earlier) i think we've had one dropout that corrected itself without having to reboot the modem (and i was watching tv so it didn't bother me). checked the modem, still on firmware 001.

wtf is going on with NTL at the moment, hehe :shocked:

Re: ntl home:120 hanging from today
 

Yes, but it looks like some people on this thread who have had their firmware rolled back are still getting disconnected.


This would imply that the connection itself is at fault and not the modem or firmware.

Re: ntl home:120 hanging from today
 

despite working perfectly for years then only getting it from last tuesday?

i'll see what happens today yesterday may have been a fluke.

EDIT
nope crashed again

Re: ntl home:120 hanging from today
 

mine has rolled back to the V2 firmware but its still dropping its connection.

Re: ntl home:120 hanging from today
 

ok i'm back, guess what............. same symptom.........

was downloading at 1.19mB/Sec and back at V2 firmware for about 5 mins and now its just freezed like before.

seems its not fixed. Why oh why did NTL have to mess with firmware - looks like they total borked 120 modems now

Re: ntl home:120 hanging from today
 

I think we need to be careful here before solely blaming the firmware.

I think like myself there are quite a few users who have borderline signal levels. The V3 firmware revision may have made matters worse or be totally unrelated?

Maybe a new thread needs to be started for the 100/120 modems that are still having problems after reverting back to V2 of the firmware. If the modem stats are supplied maybe one of kind NTL contacts could give their verdict?

Re: ntl home:120 hanging from today
 

Since the roll back to 0002, i have had the same problems so I have given up and left it in the hanging state as an engineer is coming round tonite and hopefully I will get a brand new modem...

Re: ntl home:120 hanging from today
 

I had an ntl engineer come see me this morning, and I proceeded to do my Xbox test for him. So I started a download, and counted in my head.... 20 seconds, it's still going strong...... 30 seconds and still going...... 1 minute and 23% downloaded, uh oh, it's totally working now for the engineer who probably thinks I'm a nutcase at this point :o: Somewhere in the middle of the night the problem fixed itself.

Anyway, I got him to read this thread and he agreed to swap it out for a 250, woohoo. We waited until the MAC address updated, had a quick test on msn to see if it could log in, success!

So, 2 minutes after he left, I started my FNR3 download again - 20 seconds later I got the same symptoms as before on the 250 :Yikes:

Fortunately, a reboot has fixed it, phew. Speed test from Robin Walker is a little more eratic, but it's a lot more stable now and that can't be bad :tu:

Re: ntl home:120 hanging from today
 

just happened again...........grrrrr

wasn't really using last night, but now this morning twice and no doubt will be more on my download

as for power levels here is mine:
Downstream Receive Power Level : 1.92
dBmvDownstream SNR : 33.46
dBUpstream Transmit Power Level : 44.75 dBmv

Update
 

Morning,

as has been reported (so I'm a bit late I know but wasn't in the office yesterday afternoon) the software has started to be been reverted.

Please note that I underlined the started because for some it is a 2 stage process.

In effect you may be seeing that the modem tells you you are on 0002 now but what you are seeing is what the config file is telling the modem it should be on.

In some cases there is a need for a further reset which is scheduled for tonight. In other words the modem firmware is still on 0003 even though it tells you its on 0002.

Peter

Re: ntl home:120 hanging from today
 

that would explain a few things then, lol

thanks for the update, was just gonna e-mail my NTL friend in Luton for a Modem replacement, shall wait now

Re: Update
 

I'm sure glad there are people like you on this forum, thanks for the info Oven Chips. Just think how many people are NOT calling the support desk over this now :)

Re: ntl home:120 hanging from today
 

hey thanks for that info mr chips.. makes sense that the problem still exisists if the actual firmware is still 0003... :)

Re: ntl home:120 hanging from today
 

Like everyone else I am getting the dropouts too.

Lets hope tonight is the final night then :) Thanks for the update

Re: ntl home:120 hanging from today
 

Thanks for looking into this Mr Chips.
I was on the brink of ringing TS as my modem now keeps rebooting itself automatically, lights all going out then reinitiating, like when you reboot it manually.

Ill hold on till tomorrow.
Then contact NTL, im really rather dissapointed with this after having NTL Broadband for 3 years, and I was very very satisfied.

(another modem reboot! just now)
So cant post this reply quite yet!

A nice ethernet light and DS light is all at the moment ;(

If work is being done then i will roll with this, but you never know when somethings broke :)

Re: ntl home:120 hanging from today
 

This forum has saved me £60 on a new router, and at least £30 in calls to the CS desk with my mobile. So I'm eternally thankful. Lets hope after tonight it all gets sorted out, eh? :) thankyou mr. over chips your help has been fantastic. give me your paypal and i'll send you £3.00 for a beer :p:

(ps:
still find it interesting that I'm the only one with:
Software Upgrade File Name : ntlhm120_ntl0001.cpr

I hope this isn't anything to be worried about, as well:

Downstream Receive Power Level : -1.50 dBmv
Downstream SNR : 35.69 dB
Upstream Transmit Power Level : 51.25 dBmv

-
Jonze

Re: Update
 

Ah, thanks Peter. That makes a lot of sense. Out of sheer luck (apparently), I've not had any problem since my CM's admin pages started reporting v0002 firmware.

Do ntl still allow the user to query the CM's using SNMP? If so, I might re-download Robin D. Walker's DocsDiag software which can query the CM's SNMP info. If I remember rightly, it can give a dump of the CM's log. It should be possible to tell from that whether or not the firmware specified in the .cpr file has actually been downloaded and applied yet. I haven't tinkered with DocsDiag since 2001-ish, when we had a Terayon Terajet :)

Just out of curiosity :)

Re: Update
 

Thnx Mr chips thats good news

It will be cool to get the cm's stable, I do have another question though, How will NTL rectify the problem of getting us ppl that are on 10mb actually to be able to hit these speeds?

If you could shed some light on this, I would be grateful ??

Re: ntl home:120 hanging from today
 

I've phoned up CS this morning and the guy on the other end of the line said ,"yes you have a problem with your modem,it has dropped connection 150 times in a month".
They are sending someone out Friday morning,so I'll keep you posted on developments.