Re: NTL Customer Services: Your personal experience
 

What towny was getting at was the derisory comment 'some idiot'. You just don't realise that your being so insulting do you ?

Re: NTL Customer Services: Your personal experience
 

:erm: wasnt towny actually being nice to you????

Re: NTL Customer Services: Your personal experience
 

I thought he was. Obviously UDT took it differently.

Re: NTL Customer Services: Your personal experience
 

Shady memory me think
I see, be nice to these people and get lower compensation. Thanks but no thanks. :geez:

Re: NTL Customer Services: Your personal experience
 

ok at least it wasnt just me :p

Re: NTL Customer Services: Your personal experience
 

Thanks, you saved me trying to explain it again. I was trying to be nice. :(

Re: NTL Customer Services: Your personal experience
 

The bit I don't get is that everywhere I go I tend to get good deals or people have been nice to me. For some reason I do not get the level of service I'm accustomed to with NTL.

Re: NTL Customer Services: Your personal experience
 

No-one has ever denied that NTL's CS has had problems. We agree with you on that. Only 9 people out of 54 have voted that they have 'never' had any trouble.

Re: NTL Customer Services: Your personal experience
 

so your ethos is not how good/bad NTL CS is - but how much compensation you can get?

- if you get away with it. then good luck;)

Re: NTL Customer Services: Your personal experience
 

My ethos is simply this: Good customer care, quality products at lower cost. Second best is not for me!

Re: NTL Customer Services: Your personal experience
 

ok maybe its me being a :dunce: but if you are seriously that unhappy then cancel ur ntl or do something about it for crying out loud

Re: NTL Customer Services: Your personal experience
 

so you are admitting you are not 'nice' to csa's when you call then? simply to ge the most out of them you can? and you wonder why you seem to be able to get little out of them??

if someone was a right ba*tard to me on the phone, id be polite, to the point and do no more than i absolutley had to. someone is nice - hell, even normal - id do whatever i could for them, including bending a few rules
to get it sorted...... a lesson for ya perhaps....

Re: NTL Customer Services: Your personal experience
 

It was not me that chose NTL but NTL had bought my franchise area out and offered poor customer services in return. As a customer I have every right to voice my dissatisfaction in the way NTL has managed their affairs in provided me a supposed service.

I've tried to cancel my services and have been offered retention deals which I have accepted. However, there will be a time when I will cancel my service altogether with NTL. Thanks to BT for saving a small fortune on my telephone bill, this actually finance my NTL package.

Re: NTL Customer Services: Your personal experience
 

yes u have every right to be dissatisfied with the service, but if i was you and i had such a problem about their CS i would write a strongly worded letter to the MD and i would cancel my contract regardless of the fact that they offered me deals......if its the tv you will miss, well get sky or digital, if its the BB u obviously already have BT get BT BB........

or you could just continue to bemoan the service you get.....your choice really :shrug:

Re: NTL Customer Services: Your personal experience
 

I should have known - sorry udt I thought you were a bloke - my mistake. lol. ;)

Re: NTL Customer Services: Your personal experience
 

well.. apart from the long hold times (i did call the day the bill arrived.. which was probably a mistake..) they have always been polite and sorted out my problems immediately.

I've had a fair few worse telephone customer service experiences from other companies too be sure!

Re: NTL Customer Services: Your personal experience
 

Thanks for your advice :rolleyes: but I'm capable of making my own decisions and what is best for me.

Re: NTL Customer Services: Your personal experience
 

i am sure you are........and i also forgot that you hate taking advice, my bad

Re: NTL Customer Services: Your personal experience
 

I noticed something interesting in the poll above. Out of 5 people that (AFAIK) are NTL employees and voted, only one voted that he/she had no trouble with the service.

3 voted generally OK, and one agreed with UDT that it is 50/50

Re: NTL Customer Services: Your personal experience
 

I've had good experiences and bad with NTL CS but UDT at the end of the day coming to a site like this or .com and relentlessly whining and crying and throwing your dummy out of the pram will get you nowhere.
Annoying other members or posting derisory remarks about them will just make people ignore you or post just to have a go at you.

Re: NTL Customer Services: Your personal experience
 

Mark, read my posts properly and then get back to me. I have no time for people unable to read my posts without adding their imagination to it as well.

Thanks for your last paragragh. This only highlights CSRs unprofessional behaviour. A good CSR should still be helpful to an abusive customer, otherwise he is no better than the abusive customer himself.

Re: NTL Customer Services: Your personal experience
 

Actually, when NTL bought my franchise I gave them the benefit of the doubt and what did that get me? Absolutely nothing. Besides i enjoy arguing. Well, at least I know where not to go for some helpful advice. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

:rofl: take your own advice and read mark's post properly, he said he would be polite to the abusive customer, and do his job, but not take it that one step further and go out of his way to go that extra mile

Re: NTL Customer Services: Your personal experience
 

I think Mark was saying that he would still be as helpful as required, but would be less likely to go beyond the minimum required to help an abusive customer.

So, UDT, in your (presumably) customer facing rule, are you equally helpful to all your customers? Or do you help some more than others?

Edit: Was typing this while bexy posted.

Re: NTL Customer Services: Your personal experience
 

:rofl: :rofl:

Re: NTL Customer Services: Your personal experience
 

Actually Mark said he would not more than it was necessary. There is nothing in my reply to Mark to suggest Mark was being rude to the customer. The point I was trying to make, and you failed to grasp, is that a professional will go the extra mile to help the abusive customer. From personal experience of dealing with difficult customers, most abusive customers are reasonable people.

Re: NTL Customer Services: Your personal experience
 

:LOL: well at least we read his post and agreed :p

your talking to a philosopher its what i am trained to do :p;)

Re: NTL Customer Services: Your personal experience
 

so again it is US who have mis-understood you, i see hmmmmm

hang on just one second mr udt person, saying that what mark said higlighted the unprofessionalism of ntl csrs.............is saying that he will not be willing to help abusive customers....or am i mis-interepreting you again?

Re: NTL Customer Services: Your personal experience
 

Oh what a shame and I was so looking forward to helping you.
UDT you need to get a grip and stop the relentless, pointless moaning. People might listen to you then.
Being rude solves nothing, sometimes it pays to be nice and to listen. Its how we learn. It costs nothing to be considerate of others, it also takes very little effort to stop behaving like a spoilt child.

Well that would make you extremely reasonable then wouldn't it.

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

you know what i have dealt with loads of abusive customers and i have always managed to calm them down, and have also gone out on a limb to sort out their problem, i have gone that extra mile, however you have already told me that my cs skills are no way as advanced as yours, therefore i must conclude that you don't just go that extra mile, you are willing to go to the ends of the earth just to calm an abusive/or maybe even a normal customer.......

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

Whatever, you say you are philosopher but unable to read properly my posts.

Don't be too surprise in future if I just give you a repeated quote reply. I very much doubt whether you have the competance to calm a customer down. You're just repeating what I've said earlier on good customer service skills. Again, I noted your imagination taking over again on imagining things you think I said. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

Wow, you have stunned me with the maturity, depth and sheer amount of thought you put into your post UDT.
Thankyou for putting so much into your response and for voicing so eloquently your viewpoint. I marvel at your wisdom. There are so many ways that I would like to respond to your post with but many would get me banned or this thread closed so in parting.......
grow up.

Re: NTL Customer Services: Your personal experience
 

WTF :mad:

i say i am a philosopher, that is because i am....i have both an a level and a degree in it...just because you can't explain yourself properly don't you dare start putting me down

soory i jsut imagined u saying that......my bad

as for me having competence, you dont know me and you know what i am beginning to see that you are not worth discussing anything with

Re: NTL Customer Services: Your personal experience
 

:blah: :blah: :blah: :blah: :blah: :blah:

Re: NTL Customer Services: Your personal experience
 

I be more impressed if you had a maths, physics, business degree or something along those lines. I more inclined to go for you can't read properly which is why you chosen the easy option of going for a degree in philosophy. I can remember a girl I once interview and she had a degree in history but she could not spell the word Jamaica. :dunce:

If you like I could further explain how you misinterpreted my posts in greater detail.

Re: NTL Customer Services: Your personal experience
 

History? Jamaica? Well that makes as much sense as many of your responses I supose.
If Bex can't read your posts properly it's because your grammar sucks. try reading your own posts when you get your head out of your ....

Re: NTL Customer Services: Your personal experience
 

:rofl: :rofl: :rofl:
i see not only am i not as good as you in regards to customer service im also an idiot because i didnt study a course that you deem to be worthwhile.....

can i please just point out that all those disciplines you have mentioned are covered in philosophy, i tell you what mr high and mighty, why don't you go and buy a book on elementary logic and see if you can work it out....

or buy an philosophy text and then you tell me that its not an impressive subject....

you are the ONLY person who i have ever spoken to who has put down philosophy

sorry i cant type im laughing too much.....you seriously are the funniest person i have ever meet

Re: NTL Customer Services: Your personal experience
 

Copy and paste functions are absolutely brilliant.

Re: NTL Customer Services: Your personal experience
 

Yes they are and they are also the sign of a lazy, ignorant, small minded, egotistical fool who has no grip of the English language.

Re: NTL Customer Services: Your personal experience
 

I actually put down someone who had a degree in Religious education and she was thick as shiite. As for philosopy, I'm sure it is a fascinating subject, but unfortunate if someone was trying to impress by how intelligent they are just by having a philosophy degree then they are 'barking up the wrong tree'. Besides, most philosophers I know, are usually visiting the jobcentres on a regular basis.

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

Anyway, I'm off to bed.

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

im detecting your traditional sweeping generalisations again.....

i have a friend who has a phd in physics - yet he is on the dole, so whats your point?

in every possible subject you are going to have people who really deserved their degree, and some who leave you wondering they must have paid for it. its just a personal opinion, but nowadays i feel the most important thing about general degrees is the fact that that person has devoted 3 yrs + of their lives to study, in order to better themselves. that is something they have to work for and naturally should be rewarded.
So dont be so ignorant to put someones hard work and effort down just because you, the lord god almighty, dont like the subject. I keep hearing of all this training in customer care you have done, how you are the 'big i am' wherever it is that is unlucky enough to employ you - how you know how to do things the 'right' way :blah: :blah:
SO mr hot shot - WHAT courses have you been on? WHAT do you do as a job that enables you to give customer service like its manna from the heavens? do YOU have a degree in some mind bendingly difficult subject that allows you to look down your beaky nose in distain upon all others?

no, wait, wasting my time here arnt i? asking you to be open and back yourself up?....i must be losing the plot cos as sure as night follows day EVERYONE HERE KNOWS you simply cant do that.....

Oh, and one other thing....
you mentioned earlier - id better quote you else youd accuse me of 'imagining you saying things' again :rolleyes: -

rather unfair of you - snobbish perhaps?

surely its not a matter of WHERE a person works that depends on the standard of customer service (unless you are a bigoted fool of course)
surely you can recieve outstanding customer service from a barman in a reed bar on the beach in the tropics? any reasonable man (ha!) would realise that its simply how well that person offers you that particular service..........

:walk: :walk:

Re: NTL Customer Services: Your personal experience
 

:rofl: Best fed troll I ever saw! :Peace: :Peaceman:

Re: NTL Customer Services: Your personal experience
 

must be about to burst its belly by now
:eeek:

Re: NTL Customer Services: Your personal experience
 

1) What do you mean "put down"? You make her sound like a dog that you take to the vet.

2) A degree in whatever course is usually regarded as a sign of a good education. You could also argue that degrees in all the classic subjects (english, history, geography etc.) are useless but they generally show intelligence of some sort. Maybe this girl just wasn't good at her job. Maybe there was some other reason she didn't do the job well, but I doubt she was "thick as shiite".

3) As Mark says, you have criticised bexy for having a Philosophy degree, what qualifications to you have? I have a degree in Computing Science in case you ask.

Re: NTL Customer Services: Your personal experience
 

Just for the record, I have a degree in Archaeology ... make of that what you will. :D

UDT, how dare you put down a job applicant for not being able to spell Jamaica when you have such a tenuous grasp of written English yourself? Your grammar is absolutely appalling, and is all the more perplexing because your spelling is normally perfectly fine.

Is English not your first language? Are we all misunderstanding you due to some cultural difference we don't know about? Or are you really just a mindless troll? Please don't make me post my troll piccie in this thread. I will if I have to, but I would rather we had a constructive discussion.

Re: NTL Customer Services: Your personal experience
 

good posts mark and stu.....still can't rep either of you damn the rep system :p

udt i admit you made me hopping mad last night, by basically ****ging off my degree, i do not think that you actually know anything about philosophy......it is a difficult degree...i don't care what you think........

and btw udt when i mentioned being a philosopher it was in a lighthearted way was actually trying to lighten the mood

Re: NTL Customer Services: Your personal experience
 

But I can ;)

Re: NTL Customer Services: Your personal experience
 

alright alright mr smarty pants :p

repped u and mark :p

Re: NTL Customer Services: Your personal experience
 

Just to get back onto the subject at hand :LOL:

I have found NTL CS to be 50/50 - it all depends on who you get....

(For the record :notopic: I have no degree - I have spend 10+years working it TS/CS/Whatever you want to call it these days :) )

Thankfully I rarely have to call CS, as I am a computer techy (nerd :D) and can normally diagnose the fault myself (or by using this forum or similar ones). When I do call them, I find that if I know exactly what the problem is likely to be you get either "ok sir, we'll look into that" and a solution (if I get it right - I ain't perfect you know :shocked: ) or "sorry sir, but it must be a problem your end, you have a network - oh, we don't support networks" :afire: ..

If they could get consistancy I would be happy, but, like all support environments you get good and bad.

Just my 2c - and remember - do not feed the troll :argue:

Re: NTL Customer Services: Your personal experience
 

ok here we go again , i had a problem with e-mail today , i couldnt see why and server status said nothing so i rang c.s. , she put me through to t.s. and i waited no more than 5 mins , talked to the bloke and he suggested to go into webmail and delete a couple of posts and then try outlook express , hey presto , problem sorted , one for the memory banks , and no snottiness on there part just good quality service , top marks ntl :)

Re: NTL Customer Services: Your personal experience
 

Out of curiosity, wouldn't it have been easier ( and logical? :D) to have just called Tech Support first?

Re: NTL Customer Services: Your personal experience
 

NTL is making a big thing out of being able to report any fault by dialling 150 from an NTL phone. It's plastered all over my bill each month. This means increasing numbers of internet problems going initially to CS and then transferred to Cable Modem Support.

I don't know why they do this, presumably it helps them route calls more efficiently.

Re: NTL Customer Services: Your personal experience
 

for pitys sake dont you start as well :Peace: , nah only kidding , i only rang c.s. in case there was something that hadnt been put up on the server status page , anyway doing it that way it didnt cost me to ring t.s. did it , anyway problem sorted :cool:

Re: NTL Customer Services: Your personal experience
 

:eeek: bet when i go in at 4 there is gonna be about 40 calls in the q ......

Re: NTL Customer Services: Your personal experience
 

hahaahhaahahahahaahaahhahaa , only kidding :)

Re: NTL Customer Services: Your personal experience
 

I was wondering when someone from out of the blue will come out and insult me. I think Errol mentioned the same thing happening to him.

I'm gutted Emperor Ming. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

This is against the ToS on this site. However, they (the Mods) tend to allow these insults if someone does continually post negative messages about NTL.

Re: NTL Customer Services: Your personal experience
 

No, I had not seen that.

Ming, you WILL refrain from posting such insults like that. This thread is always going to be a hot potato but plenty are joining in without resorting to name-calling like that.

Back to nice-guy mode now :D

Re: NTL Customer Services: Your personal experience
 

me finds it strange how a stranger should pop up and post summat like what he did , oooooooooopppppppps there goes me gramma again , maybe a grain of truth , mind you i would not for one minute say he/she was right or wrong , just an observation on my part :nono:

Re: NTL Customer Services: Your personal experience
 

ok maybe ming shouldnt have been so obvious but udt you have been being rude to so many people..u can't suddenly start taking offense

Re: NTL Customer Services: Your personal experience
 

I'm confused (probably because I'm not a degree student :) ) If you don't like it - then why keep posting? If it affects you THAT much - why not go do something else.

Anyway - my own experience with ntl customer services is generally bad - most times they say they are going to change my service - then just don't do it.

Still - customer services have always been angelic compared to tech support in my experience ('why not call tech support 1st' - because I'm normally on hold for 45 - 50 mins) - only to be disconnected and have to call again.

I only have ntl broadband now... which I hope to get rid of soon as my local exchange has been upgraded.

Re: NTL Customer Services: Your personal experience
 

I have to admit there is some sense in this.

Re: NTL Customer Services: Your personal experience
 

cheers russ :)

Re: NTL Customer Services: Your personal experience
 

I've been suspended far less than what Ming did. In fact, if I had said what Ming mentioned, the mods would be quick to delete it. Unfair moderation I think.

Re: NTL Customer Services: Your personal experience
 

Selected reasoning I think.

Re: NTL Customer Services: Your personal experience
 

ok udt i am not going to be too petty but u cussed my degree last night, yet you don't always seem to have a good grip on the english language....

I've been suspended for far less than, what Ming did

Selective reasoning I think.

Re: NTL Customer Services: Your personal experience
 

I have removed the post in question, can we now please keep to the topic.

Re: NTL Customer Services: Your personal experience
 

You haven't been suspended by me.

Re: NTL Customer Services: Your personal experience
 

He hasn't been suspended at all on here. Anyway lets get this thread back on topic. PLEASE. :Peaceman:

Re: NTL Customer Services: Your personal experience
 

is this going anywhere now or are we all just ' troll feeding ' , just curious that is all

Re: NTL Customer Services: Your personal experience
 

I guess i've just been increadibly unlucky with my customer services experience.

I refuse to believe that ntl are ALL bad.

Re: NTL Customer Services: Your personal experience
 

they are not , no i dont work for ntl but i can honestly say i have never had a problem with them :)

Re: NTL Customer Services: Your personal experience
 

Can a Mod tell me what was so "offensive" (via pm) after reading this whole sorry saga of trolling I said what I felt, this should have nipped in the bud ages ago.

to any that were offended my sincere apologies remember there are a lot of people who just read and do not feel the need to post, all the time



Regards your lord and master Ming

Re: NTL Customer Services: Your personal experience
 

PM'ing you now....

and you ain't my lord and master :D

Re: NTL Customer Services: Your personal experience
 

you beat me to saying that ......:p

Re: NTL Customer Services: Your personal experience
 

I will stop when I think the time is right. The bad service from NTL and the insults from a minority of board members on this site only serves to spur me to post even more messages. Each time they insult me the more I say about NTL and themselves. However, I do expect flak from a minority of people and I shall rise above it accordingly. :D

Re: NTL Customer Services: Your personal experience
 

Yes - I can see the way you 'rise above it accordingly' - by the way you have responded to other peoples posts on this thread.

And by the way you started to whinge when it wasn't going your way - and people posted their opinions of you.

What a very smart person you are - not.

But - I do look forward to more or your posts - if nothing else they do make me laugh. At you.

Re: NTL Customer Services: Your personal experience
 

it is something u find in life, those that reckon they offer constructive criticisms of others, often put people down in a attempt to build themselves up, it is a sad but very psychological phenonemon

anyway to get back on topic.....i think i can only remember one occasion when the person i have spoken to was not as helpful as i would have liked, but i was in a awful mood because i had been up till 3am the night before, cos dad had buggered up the pc and i was fixing it, but it was sorted in the end :D

as i think i mentioned before, i have found that generally i don't need to contact cs as much as i used to, because if i hve a problem i find i can normally discover the solution or someone who can help on this forum....so a big :tu: to the admins/mods/ntl workers here

Re: NTL Customer Services: Your personal experience
 

Maybe it's because Ming has posted out of line once but you have consistantly b*tched at, moaned at, whined at, attacked, belittled and insulted people on different forums. We all know NTL is far from perfect but the help given on these forums is given voluntarily. Either accept the help offered or go elsewhere to throw your childish tantrums.
Have a nice day ;)

Re: NTL Customer Services: Your personal experience
 

I just wish I could take my gloves off and really go to 'Town' on what I really think. Come on Paul, suggest to the mods to allow me, without further repercussions, full expression on what I really really want to say.


PS As I shown before, I can do better without them cocking things up.

:welcome:

Re: NTL Customer Services: Your personal experience
 

I only whinge because the mods would allow their posts and not mine. Is there anything wrong for suggesting parity?

Re: NTL Customer Services: Your personal experience
 

I can only suggest you are allowed the oppurtunity to express your opinions freely as long as you do so in a constructive way. Only the mods and admins can give you that permission though

Re: NTL Customer Services: Your personal experience
 

what u want permission to **** us off even more.....why?

or is it u want to **** ntl off?

can;t you just drop it


p.s dont copy and paste that post about if i want your adivce.....blah blah blah

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

:LOL: This thread just gets better;

Having read large parts of it am I the only one to have concluded that UDT must work for BT - think about it - he is constantly defending a second rate competitor to NTL.

As I have previously pointed out - my experience of BT is engineers that don't seem to realise that for a phone to work you must first re-connect any wires you previously disconnected, and a fault center that says I must wait three days for a repair even though it was their fault.

On the other hand, my experience of NTL is a very helpful TS department that responded to my phone call within 3 minutes, went through a quick process to determine that my Cable Modem had indeed died and arranged for it to be replaced - and an engineer who turned up, as booked, the following morning, replaced the faulty modem and stayed for another 20 minutes to make sure it picked up and functioned correctly.

Of course, I realise this now means I must be a secret NTL employee, so I will sit back and await my second salary. :D

Re: NTL Customer Services: Your personal experience
 

so UDT is your last post an example of how you 'rise above it accordingly'? Or just you acting like my 3yr old boy?

Re: NTL Customer Services: Your personal experience
 

Actually, that does not apply to me.

If you were astute, which you are not, you would of realised I'm the type of person who would expect a decent level of service or materialised goods. I do not wish to be dragged down by people used to second best. Second best s not or me. I don't care what other people think of me as they are usually wrong in any case.

So Bexy, another psychological problem are those who drag people down to their level. Usually, these people are of the envious nature, tend to live second rate lives, work in second rate jobs, have second rate looks.....

Re: NTL Customer Services: Your personal experience
 

A few months ago I contacted BT and I told how rubbish NTL were. Even then, they did not **** off NTL. BT employees are far to professional to **** of their competition. So I very much doubt whether anyone from BT will waste their breath to **** off NTL. Besides, NTL does a very good job of advertising how crap they are.

PEM, it is obvious you have problems with your conclusions. It is either that or you completely misguided.

Re: NTL Customer Services: Your personal experience
 

:rofl: you get funnier and funnier..........ok not only am i not as good as you at customer serivce, my degree is crap, and now i am not an astute person....anything else you would like to say to me?

you see you told ming of for being rude to you, yet you are just as rude.....

i find you condescending and rude......people have offered you help and yet you are too high and mighty and too full of yourself to accept peoples help.... you are the one whom is losing out and not us

pem you now are in the club :p

Re: NTL Customer Services: Your personal experience
 

Sadly we seem to see very little evidence of this from you at the moment.

Re: NTL Customer Services: Your personal experience
 

Obvious to who exactly ? Please assume that it is not obvious and explain the problem in my conclusion.

Misguided about what ? Please explain instead of making one line comments that don't actually say anything.

Re: NTL Customer Services: Your personal experience
 

Clever... So, without knowing bexy (or having dealt with her apart from on these forums) you have deduced she has a crap degree, has crap looks, works in a second rate job and has a second rate life. You must be Psychic. (BTW, I have met bexy and none of what you said about her is true)

Funny how you claim she drags other people down to her level because of the above. Are you not doing the same?

Also it is odd that "second best is not for me" (well, you) and yet you have paid for NTL for years, despite getting a second rate service from them. I know you said that the savings you make from using BT pay for your NTL stuff, but it still costs you because if you didn't use the savings to pay for NTL, you could use them for something else.

Re: NTL Customer Services: Your personal experience
 

thank you stu :luv:

Re: NTL Customer Services: Your personal experience
 

I have never met Bexy and wouldn't dream of making remarks like that about someone I had never met. I like to think my parents raised me to respect other people. UDT, you should put aside your pride and offer Bexy an apology.

Re: NTL Customer Services: Your personal experience
 

Well like scastle I have met bexy - and a very nice person she is too. :D
I cannot believe that UDT is using this thread to have a go at anyone who dares to question his biased stance against NTL and make derogatory personal comments against fellow forum members when all we are trying to do is share our experiences - good or bad - of the company!
I think UDT should apologise too.
(Awaits flaming from the biased one)