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-   -   Its official today NTL and BT are named and shamed (https://www.cableforum.uk/board/showthread.php?t=34433)

Chrysalis 07-09-2005 01:58
Re: Its official today NTL and BT are named and shamed
 
Quote:
Originally Posted by scrotnig
To get anything taken on by Otelo, you need to either have a 'deadlock letter' from your phone company, or else have had no response for 12 weeks.

They will NOT take cases in any other circumstances. Always a handy one to fall back on when a customer threatens you with the ombudsman the split second they can't get their own way.

Here's a link to the rules, just to stop the usual clan from coming in and telling me I'm wrong:

http://www.otelo.org.uk/content.php?...1d61a9df8bb5b5

Well I am 7 weeks and counting 5 weeks to go.

cos 07-09-2005 18:53
Re: Its official today NTL and BT are named and shamed
 
Quote:
Originally Posted by rogermevans
looking more like a site to defend ntl

i agree insulting people is out of order but to expect people to be polite after some of the things that happen is being rather nieave

and deciding on lvl of service on that is childish and most probably why they get such a bad name
Having read through my post it appears that its ok and acceptable for people to be rude towards me but if I call some one an idiot of which they must be if they transfer me to wrong areas of NTL or actually lie to a paying customer, I think they get off rather lightly. <Inflamatory comment removed : Paul>

For those of who did take time to email me with help thankyou I much appreciate you time and effort , also to let you know OFCOM have contacted NTL concerning the poor service I have had to put up with, says it all really:tu:

rogerdraig 07-09-2005 19:08
Re: Its official today NTL and BT are named and shamed
 
lol all sides seem to tink i was picking on them ( well i was on second bottle of wine while posting ) that i must have hit nerves on both sides

so i will restate

it is unaccepteble to abuse any one

but to expect politness after a few weeks of being run arround in circles being polite is not realy living in the real world

Paul 07-09-2005 19:49
Re: Its official today NTL and BT are named and shamed
 
This topic seems to be drifting widely from it's original course. If there is nothing new to add, and it just continues to be little digs at each other, then it will be put to rest.

jkthorp 13-09-2005 23:51
Re: Its official today NTL and BT are named and shamed
 
thought i'd add my 2 cents on the original topic!

surely as ntl and bt are the only physical line providers (well, bar kingston) they will get more dissatisfied customers than companies that have nothing to do with the lines themselves, like talk talk, that just supply calls. if something goes wrong with your line when you're with talk talk, its still bt that have to fix your line afaik!

Chrysalis 14-09-2005 01:56
Re: Its official today NTL and BT are named and shamed
 
Quote:
Originally Posted by jkthorp
thought i'd add my 2 cents on the original topic!

surely as ntl and bt are the only physical line providers (well, bar kingston) they will get more dissatisfied customers than companies that have nothing to do with the lines themselves, like talk talk, that just supply calls. if something goes wrong with your line when you're with talk talk, its still bt that have to fix your line afaik!
No if a person has a problem with a vendor that resells BT services then that doesnt count a as a complaint against BT it doesnt work like that.

Stuart 14-09-2005 09:25
Re: Its official today NTL and BT are named and shamed
 
Quote:
Originally Posted by Chrysalis
Quote:
Originally Posted by jkthorp
thought i'd add my 2 cents on the original topic!

surely as ntl and bt are the only physical line providers (well, bar kingston) they will get more dissatisfied customers than companies that have nothing to do with the lines themselves, like talk talk, that just supply calls. if something goes wrong with your line when you're with talk talk, its still bt that have to fix your line afaik!
No if a person has a problem with a vendor that resells BT services then that doesnt count a as a complaint against BT it doesnt work like that.
Indeed... If a person on another phone service or ADSL provider has a fault, they need to report it to their provider. Their provider will then fix it or call BT as appropriate.

jkthorp 14-09-2005 09:31
Re: Its official today NTL and BT are named and shamed
 
i stand corrected!

but talk talk can probably get things fixed quicker by bt than an individual customer can.

Stuart 14-09-2005 09:47
Re: Its official today NTL and BT are named and shamed
 
Doesn't always work like that. BT see these people as competitors, and only allow them on the network because they are forced to. They have been known to do the minimum possible (after all, if BT muck Talk Talk around, what are Talk Talk going to do? Go to another supplier and risk losing thousands of customers?)

jkthorp 14-09-2005 10:08
Re: Its official today NTL and BT are named and shamed
 
good point!

couldn't talk talk run to the regulators quicker than a customer can, and claim bt were being prohibitive and therefore anti competitive?

i'm fairly sure the people who were surveyed weren't just making their decision based purely on the phone service either. never had any problems with the phone, just tv and internet!

also, why haven't ntl been forced to open up their network yet?

Chrysalis 14-09-2005 22:09
Re: Its official today NTL and BT are named and shamed
 
in that case ofcom are more likely to react for talk talk then a customer because ofcom is there to ensure fair competition, they are not there for consumer's. Or so they keep telling me when I ring them :(


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