Re: Rollout of the HUB5
 

I've got 31 down and 4 up.

Re: Rollout of the HUB5
 

is that on the hub5 or hub3 Snoopz?

Re: Rollout of the HUB5
 

Hub5.

Re: Rollout of the HUB5
 

I had my hub5 today took them over 6 hours to activate because of system failure.

Re: Rollout of the HUB5
 

So I've done a little testing and everything appears to be rather stable. I even plugged in my old trial WiFi pod and to my amazement it locked on instantly and works a treat - It never did work with my last hub3!
Quite handy for the occasional wired device at the far end of the house.

You need the 'Smart WiFi' option enabled on the hub for it to work, it must be noted.

Today I had about 30s of downtime and loads of T3's - Config file changed to cscp.boot and my modulation dropped to QAM32 (since reverted back to 64). Performance doesn't seem to have changed, nor the firmware version, however. Probably just some noise on the network locally.

If only VM could bring back the option to change DNS, I reckon this could be quite usable for me.


Tom

Re: Rollout of the HUB5
 

As u said just general noise on the network at a guess.

Re: Rollout of the HUB5
 

at last got it today and installed, happy with the extra speed :P
Edit: No idea Why but my ip showing me as in London, when i'm in central Scotland lol

Re: Rollout of the HUB5
 

maybe just newly released the block and not caught up on whois yet

Re: Rollout of the HUB5
 

I have an issue since my hub, I just cannot for the life of me login ty TP router, I even changed its login address when they are both different anyway.

Anyone know what the issue is maybe?

The Hub is a TP Link AX6000 V1. Fully upto date firmware.

Re: Rollout of the HUB5
 

You have the hub in Modem mode?

Re: Rollout of the HUB5
 

Yes it is.

Re: Rollout of the HUB5
 

People with the WiFi pods can't have a hub 5 last I heard they refuse you

Re: Rollout of the HUB5
 

HUB5 users can now use the POD's and the App has been updated to support the HUB4/5.

The question is are the SuperPOD's (POD's are discontinued) WIFI 5 like VM gave us to test and till recently to customers or newer WIFI 6 models for the HUB5 users (Plume now also have WIFI 6E models).

Re: Rollout of the HUB5
 

Interesting so if you apply for a hub 5 surely they will see I have hub 4 and I.also tested the super pods as well they should ask for those 2 back with the hub 4 and replace with hub 5 and 2 pods, or will they mess this up.

Like at the moment my hub 4 is ok and as they as they say don't fix what isn't broken and with hearing or so many issues people have had I'm a bit on the fence as work from home and can't have outages

Re: Rollout of the HUB5
 

Virgin Media will still send out both PowerPods and SuperPods depending on your tier of service and kit. Both are still WiFi 5.

Re: Rollout of the HUB5
 

All I said was Plume have discontinued the POD, they are what VM get be it their own branding and Firmware.

That makes little sense as the HUB4 had the POD's even though the App did not support it till recently and now HUB5 has the same support but no PODs till recently and they are still the lower WIFI 5 Models

Plume have had WIFI 6 SuperPODs since about Feb 2022 and just recently launched WIFI 6E SuperPOD's so once again VM are as late as the cow's tail.

Re: Rollout of the HUB5
 

After the 5th time ordering the hub 5 I finally got one today. Very happy with download speeds now:
https://www.cableforum.uk/board/atta...1&d=1666280338

Re: Rollout of the HUB5
 

Does the 2.5M port work as 2.5M in both router and modem mode? (I know it is going to out at 1.1M at present)

Re: Rollout of the HUB5
 

AFAIK yes.

Re: Rollout of the HUB5
 

Thank you

I use my own router linked via Ethernet so at present that is limited to 940M by the Hub4.

But 360s have problem with many (non VM) routers so the Hub 4 is still in Modem mode for those.

Re: Rollout of the HUB5
 

Yes it does

Re: Rollout of the HUB5
 

THanks - just needs VM to offer it

Re: Rollout of the HUB5
 

Re the pods, do you have to pay monthly for them?

Personally I just used TP-Link Deco for mesh, one-off cost and 2.5 Ghz ports

Re: Rollout of the HUB5
 

I have the hub 5 and my speeds are still..........


https://www.speedtest.net/result/13830971874

Re: Rollout of the HUB5
 

I don't think the WiFi range is any stronger on the Hub5, I barely get a signal 10ft from my front door, it's fine for what I need though.

Re: Rollout of the HUB5
 

I appliedvia the link a couple of weeks ago and to my suprise they sent the hub 5 despite me having 1 gig and 2 pods.

Its made a big difference to the WIFI as before I was getting a max og 250mps but now I get between 700-900mps. Some parts og the day it drops to 100mps but wfat frustrates me is that some days my Virgin connect app cannot see the Hub and despite of rebooting, I have to wait until it suddenly finds it again. At the moment, it cannot see it again saying 'Oops!Something went wrong,try again.' So at the moment, I can't unpause devices.

Re: Rollout of the HUB5
 

So those that have the superpods and upgraded from huh 4 to hub 5 did the superpods require a firmware update or do you wait for customer services to assign the superpods to the new Mac address of the hub 5

Re: Rollout of the HUB5
 

Router has not shown up today. Got a message saying to expect it but then no update on tracking from saying being loaded at 6AM. Well it is Yodel I guess

Re: Rollout of the HUB5
 

I just had VM ring to offer a upgrade to 1GB and a Hub 5 and after initially refusing the upgrade the sales lady made me laugh out loud so decided to be a sport and go for it.

So I have read through this thread and I see folks are still using the Hub in modem modem and opting for a separate router. So i think it might be time to update my Nighthawk router and get one with a 2.5GBe port. is it just one of the LAN ports need to be 2.5 or does the WAN port need to be 2.5?

Any recommendations on a router that works well with 1Gb service?

Re: Rollout of the HUB5
 

Not sure if this is what you're asking 1 x 2.5Gbps LAN port and 3 x 1Gbps LAN ports.

https://www.ispreview.co.uk/index.ph...nd-router.html

Re: Rollout of the HUB5
 

Thanks. I am asking if buy a new router to use the hub in modem mode does the new router need a WAN port 2 be 2.5gbe or a LAN 2.2=5gbe?

Re: Rollout of the HUB5
 

hub 5 arrived today. simple to setup. up and running again within 10mins. good speeds achieved to.

https://www.cableforum.uk/images/local/2022/10/4.png

https://www.cableforum.uk/images/local/2022/10/5.png

Re: Rollout of the HUB5
 

I have a feeling Yodel have lost mine haha

Re: Rollout of the HUB5
 

I'm presuming your device has 2.5Gbe as well other wise you wont see any difference to the H4, im currently awating my H5 delivery on 28th so i can finally uncouple my balancing setup and save a few quids on the leky bill lol

H4 balanced on a 2.5Gbe port https://www.speedtest.net/result/d/a...a-116c2b9e694d

H4 on non 2.5Gbe port https://www.speedtest.net/my-result/...d-a1261813bd16

Re: Rollout of the HUB5
 

Has it turned up yet Jay?

Re: Rollout of the HUB5
 

yeah it come late today. All set up 3 different SSIDs and no longer using my Mesh system. Every penny helps and all that

Re: Rollout of the HUB5
 

So the WiFi is alot better for you than the Hub3?

How many downstream and upstream channels did you end up with? I have 31 down but only 4 up.

Will be sending the Hub3 back tomorrow before they send me another email asking for it.

Re: Rollout of the HUB5
 

same as you channels

They gave you a couple of weeks didn't they ?

Re: Rollout of the HUB5
 

Not sure how long I can't find any info but the email came Thursday so will drop it off tomorrow morning.

Re: Rollout of the HUB5
 

when those who ordered their hub5 from the link provided in this thread...did they get their 2hr delivery slot on the day of delivery or a day before?

i'm supped to be getting my hub5 tomorrow but haven't had a delivery slot from yodel yet.

Re: Rollout of the HUB5
 

I got a due for delivery today email and it never arrived on day 2 I did get a 2 hour slot on the day. They send it out once it is loaded on the van and out in the morning

Re: Rollout of the HUB5
 

I got my Yodel delivery slot email on the day at 11:46...... The delivery slot was 11:23-13:23 and was delivered at 12:20, I wasn't in but stuck a note on the door asks to deliver to a neighbour rather than specifically do that in the app.

---------- Post added at 16:36 ---------- Previous post was at 16:36 ----------

So my email came during the 2hr slot.

Just dropped the Hub3 off for collection.

Re: Rollout of the HUB5
 

Looks like they've taken the link down. Shame I was going to order one.

Re: Rollout of the HUB5
 

Probably because it was posted on Hotukdeals.

Re: Rollout of the HUB5
 

Yes my TP Link AX6000 has a 2.5GBE port, how do u balence?

Re: Rollout of the HUB5
 

just checked the router out and it has a 2.5Gbe WAN port but still only Gbit LAN ports so you still wont get any faster speeds than you had before over ethernet

Re: Rollout of the HUB5
 

I won't be updating my router anytime soon, I only paid £260 for this router less than 2 years ago.

Re: Rollout of the HUB5
 

So i got my hub 5 today. swapped out the hub3 with the 5. Allowed it to activate then put it into modem mode like i did with the hub3. Its made my TTB graph worse... :confused:

Re: Rollout of the HUB5
 

Worse is normal for a Hub5.

Re: Rollout of the HUB5
 

My graph looks pretty steady for a Hub 5...........

https://www.cableforum.uk/images/local/2022/10/8.png

Re: Rollout of the HUB5
 

The average latency has increased in mine

https://www.cableforum.uk/images/local/2022/10/9.png

Re: Rollout of the HUB5
 

Got to say the Hub 5 delivers full speed across my WiFi network all ove rmy house. Something I have never seen before. Retired my Mesh system and now gonna try and sell it

Re: Rollout of the HUB5
 

Must disagree with you.

From having stupid jitter and latency at peak time on the Hub 3, i now have a pretty good line 24/7, so quite the opposite of your comment. Know a few others with the Hub 5 and they have the same result as myself, a better line than before...

https://www.thinkbroadband.com/broad...868-26-10-2022

Re: Rollout of the HUB5
 

No worries, I was referring to the jagged green line I think most people have a reasonably flat green line on the Hub 3 going by people's graphs on this forum.

Re: Rollout of the HUB5
 

Looks like can no longer apply for one?

Does anyone know what new gig1 customers are getting?

Re: Rollout of the HUB5
 

Either a 4 or a 5

Re: Rollout of the HUB5
 

I won the raffle, got a hub 5. :)

Re: Rollout of the HUB5
 

Easily the best WiFi from a company supplied router I have ever had

Re: Rollout of the HUB5
 

What made you come back to VM I thought you couldn't wait to leave?

Re: Rollout of the HUB5
 

I couldnt many years ago.

Of course times change.

My area has no FTTP, Openreach are not even planning it here despite it been a large city, and City Fibre recently informed me I have a minimum 9 month wait.

I currently have a fault on my DSL which looks like it potentially will drag on and on, and with the modern era of games been 100+ gig downloads and regular 10s of gigs patches, 80mbit VDSL is feeling old now.

So I thought I would give VM another go, as it has been some years.

Re: Rollout of the HUB5
 

I just renewed my vm package last month I did ask the rep if I could get upgraded from my hub 3 but said no

Re: Rollout of the HUB5
 

Just a heads up for anyone shipping their Hub3 back via Yodel Collect+, I took mine to a store on 24/10 and it's still not been delivered on 02/11 the tracking says it's been that the shipping hub since the 27th.

Re: Rollout of the HUB5
 

Mines processed at national hub and went in yesterday

Least it is in the system, you done your bit, they can not blame you now, they chose the courier

Re: Rollout of the HUB5
 

Sent mine on 5/10 been showing at national hub since 7/10. I have posted about this on the Virgin help forums where there are a few similar posts.

Re: Rollout of the HUB5
 

Are they still hassling you about it or do they know it is in transit?

Re: Rollout of the HUB5
 

i had confirmation email from virgin media saying they received my old kit. i sent mine back on the 25th of October and got confirmation from virgin on the 29th. I returned it via Yodel Collect+.

Re: Rollout of the HUB5
 

One of the forum team is supposed to be looking into it but I've not heard anything since.

Re: Rollout of the HUB5
 

Seen a pic of the hub4 (looks like a mini kitchen bin), wow, really glad I got the hub 5 lottery ticket.

Re: Rollout of the HUB5
 

I would not call that a winning ticket as the HUB5 so far has been a bit of a mess for many of the unwilling guineapigs who got the invite not knowing they were basically beta testers.

Re: Rollout of the HUB5
 

Said it twice already but the Hub 5 is the only router that has ever given me full speed WiFi around my house so it is a win for me

Re: Rollout of the HUB5
 

mileage obviously varies. my hub5 has been rock solid since the day and hour it was put in.

Re: Rollout of the HUB5
 

No issues with my Hub5, but then I never had issues with my Superhub1,2 and 3.

Re: Rollout of the HUB5
 

I agree, my hub 5 was great for a whole 4 months before it committed suicide, oh and the Wi-Fi was just as shit as hub 1, 2, 3 & 4 was (granted some of that will vary on your size of house/sort of construction)

Still perhaps it's better now.

Re: Rollout of the HUB5
 

No issue so far for me.

Re: Rollout of the HUB5
 

Plenty issues in plenty threads on VM forum, it is part of the reason I have not taken a HUB 5 up to now but let's see if it has improved with FW updates.

Re: Rollout of the HUB5
 

You'll always find plenty of issues if you go to official forums for anything.

Re: Rollout of the HUB5
 

Correct but does not change the fact the HUB5 was even more a balls-up "launch" than the HUB4 (which did get beta tested) and that is saying something.

The SH2ac was about VM best effort.

Re: Rollout of the HUB5
 

No issues with the hub 5 here either, lots better than the 3 i had before...

Re: Rollout of the HUB5
 

Didnt the hub 3 and 4 have a "cant fix" chipset issue?

Re: Rollout of the HUB5
 

Yes the Hub3 has the Puma chipset and the monstrosity looking Hub4 does too but not sure which version.

So far for me the Hub5 is working great, it's nice to see all those 31 downstream channels and the WiFi 6 icon on some of my devices, which are PS5, S20FE Phone and S7 Tablet.

Re: Rollout of the HUB5
 

Both did but the HUB 4 was powerful enough they did a band aid fix via FW and moved some of the load to the WIFI CPU, not ideal but makes the BQM graphs prettier.

I did state the SHUB2ac was the best but the HUB5 in the VM forum has had more complaints that the HUB3 and HUB4 (I have had both).

The poor sods who got it first were not beta testers and did not know it was basically one when they got invite emails.

My HUB4+1 SuperPod gets me 600+Mb/s anywhere in the home bar the bathroom and that is about max on the HUB 4 WIFI 5 ac Wireless, would need be 20/40/80/160 to get higher on ac.

I assume the large shower cabinets metal frame blocks it same as Bluetooth and I do not need a phone to shit.

Re: Rollout of the HUB5
 

I was one of the poor sods, mine self destructed after 4 months :D

Re: Rollout of the HUB5
 

Yes, the wording of that "invite" was poor to say the very least.

Re: Rollout of the HUB5
 

I've sent the hub 4 back but keep getting texts they haven't received.

Re: Rollout of the HUB5
 

My Hub3 has been sitting at the distribution hub since 27th October, glad I kept proof of shipping.

Re: Rollout of the HUB5
 

Mine is there too. Likely sat in a pile hahaha

Re: Rollout of the HUB5
 

Is there a new generation of the WiFi Pods for the Hub 5?

I can't seem to get mine working that I got when I upgraded to Gig1 earlier this year along with the Hub 4.

EDIT: model I have is SP01-VM

Re: Rollout of the HUB5
 

The shop I sent mine back at decided to start a facelift program the day after i sent it. I have the receipt how do I get that to Virgin so they don't charge me?

Thanks.

Re: Rollout of the HUB5
 

Are they still hassling you ? they should be able to see it tracked as sent as they paid the courier. If they hassle call em and tell them the tracking number they can not argue with that. Once it is out of your hands it is the couriers responsibility as far as I see it and VM chose Yodel so their fault its a crap service. RM do a 2KG pick up for less now

Re: Rollout of the HUB5
 

Just checked, mines still at National Hub since 3pm 26th October.

Re: Rollout of the HUB5
 

I don't know what all the fuss is about, surely everyone got proof of postage? Anything else is out of your hands.

Re: Rollout of the HUB5
 

Well hopefully a receipt with a tracking code is good enough, but this is VM we're talking about and if they charge me when the Hub3 is enroute still I won't be happy as it will be a hassle to sort out I suspect.

They last sent me an email saying please return the Hub on 20th, I took to a collection point 12 days ago on the 24th.

Re: Rollout of the HUB5
 

If they try and charge me I will just pull it back with the DD guarantee

Re: Rollout of the HUB5
 

Its not so much hassle its more an annoyance at the constant text messages and an email asking for it back when it has been sent back.

Re: Rollout of the HUB5
 

I have not heard a thing since the parcel entered tracking

Re: Rollout of the HUB5
 

Nor me.

---------- Post added at 14:12 ---------- Previous post was at 14:12 ----------

What date did you take it to Collect Plus?

Re: Rollout of the HUB5
 

Just had a text saying they have received the kit back

Re: Rollout of the HUB5
 

Awesome,what does your tracking say out of interest?

Re: Rollout of the HUB5
 

A week ago today bang on. Mine was taken same time and mine hasnt got there either.

Re: Rollout of the HUB5
 

Still says processed at national hub hahahaha