Re: Hub 5 at no extra cost
 

Have to say I can never get on when on a discount . As soon as I was out of it I could get back on .:D

Re: Hub 5 at no extra cost
 

Not sure why this is happening, but not looking good I'm afraid..

https://www.cableforum.uk/images/local/2021/10/18.png

Re: Hub 5 at no extra cost
 

That's alright apart from that outage just after 11

Re: Hub 5 at no extra cost
 

It's not great that minimum latency is flat lining on my hub3 graph in router mode and yours is all over the place.

Re: Hub 5 at no extra cost
 

Well maybe, maybe not. It would be good to compare 2pence hub 3 graph as if the latency spikes are present there too on a normal day, it could just an area thing (utilisation etc)

We'll need to see several before and after graphs from a range of different users to make any conclusions

From my memory, I believe my hub 2 had minimum latency spiking, but I could have dreamt that

Re: Hub 5 at no extra cost
 

This was on Hub 3 the day before changing over to Hub 5...

https://www.cableforum.uk/images/local/2021/10/19.png


Hub 5 as of now...

https://www.cableforum.uk/images/local/2021/10/18.png

Re: Hub 5 at no extra cost
 

See how the spikes go over a week. I've only recently got to a flat (virgin flat anyway) BQM after months of latency spikes during working hours.

Re: Hub 5 at no extra cost
 

i can never under stand these graphs


https://www.thinkbroadband.com/broad...b8e2550530d6fc

https://www.thinkbroadband.com/broad...b8e2550530d6fc

Re: Hub 5 at no extra cost
 

What have you got scheduled for every 3 hours?

Re: Hub 5 at no extra cost
 

Hub 4 is the standard for 1 gig

Re: Hub 5 at no extra cost
 

I've had a VM bloke come round trying to sign me up recently, I said to come back when they had gig1 on offer and he left me a card.

Anyone know if I could say to him "I'll sign up as long as I get a hub5 not a hub4"? would that work?

Re: Hub 5 at no extra cost
 

No

Re: Hub 5 at no extra cost
 

I'm sure he would tell you what you want to hear although the reality might be different. :erm:

Re: Hub 5 at no extra cost
 

Shame, only interested in gig1 if I can have a 2.5g port on the hub at this point lol

Re: Hub 5 at no extra cost
 

What exactly is the point of a 2.5G port when the speed is 1G ?

Re: Hub 5 at no extra cost
 

im guessing coz its actually configured to 1.2Gbit so if your device has a 2.5GbE you can get above the 940/50Mbit limit of Gbit ports without messing about with balance-rr

im not getting into a but why/what's the point here, im just stating the most likely reason.

Re: Hub 5 at no extra cost
 

The speed is just over 1G, 1140 or so? As previous poster says, I either fuss with another device in balance-rr, accept a 10% speed drop, or get a hub5 and everything just works.

Re: Hub 5 at no extra cost
 

Long and short is the hub 5 has been sent out to specific people as almost some public trial and there's no way to request one currently.

Re: Hub 5 at no extra cost
 

Yeah, I was thinking they might be more likely to give one as a new customer as they have to give a hub anyway.

Re: Hub 5 at no extra cost
 

Because a 1gig port can't actually provide 1gig (due to protocol overheads) and the service is provisioned a little bit higher than 1gig too so you're leaving plenty on the table.

Re: Hub 5 at no extra cost
 

Also I assume they are likely to offer beyond 1 gig speeds in future.

Apologies if I have missed this - does anyone know if the Hub 5 will support Link Aggregation 802.3ad? My firewall supports this but I assume the Virgin hubs do not as others are using balance-rr to go beyond the 1 gig port limitations. I assume probably not given it has a 2.5gig port but my current hardware does not!

Re: Hub 5 at no extra cost
 

I *highly* doubt you will see 802.3ad support, even balance-rr was an undocumented and unsupported feature in previous builds. I think you need a new firewall ;)

Re: Hub 5 at no extra cost
 

Plus I'm pretty sure I've seen a post somewhere that says it's only the 2.5Gb port that's enabled in modem mode for the Hub 5.

Re: Hub 5 at no extra cost
 

Yeah maybe in future but for now to be honest I’m happy with 950 meg or whatever it is as evenhaving 600 meg was overkill for me anyway :-)

Re: Hub 5 at no extra cost
 

What is the firewall? If it's a pfsense box or something with USB3, there are some reasonable multigig usb3 adaptors

Re: Hub 5 at no extra cost
 

It is one of these - I highly recommend it by the way but do now wish they shipped with 2.5 gig. https://firewalla.com/products/firewalla-gold

Good company - lots of updates based on user feedback etc.

Re: Hub 5 at no extra cost
 

Ah, they are using a Jetway mini pc, I have one.....

https://www.mini-itx.com/~JBC430

This one!

There isn't a similar model with multigig unfortunately, it is a reasonable cpu inside tho.

Edit: With a hub5 you could do the reverse of what I tested on hub3 and udmp, put a little 10g switch between them, 2.5G from hub5->switch, 802.3ad from switch->firewalla

Re: Hub 5 at no extra cost
 

Ah interesting!

Yeah seems like they didnt expect much uptake of >1gig for their customers but as you say the hardware can cope with a lot. Definitely had a significant improvement on network performance by moving my Orbi mesh to AP mode and the Firewalla driving everything.

Cool - that sounds like a really good approach! Do you have any recommendations on switches to use? I have Netgear around my house but their consumer grade 10 gig switches don't seem to support link aggregation.

Appreciate the insights!

Re: Hub 5 at no extra cost
 

I'd suggest this one

https://linitx.com/product/mikrotik-...1g-4s+in/15664

Obviously you can't get >1G out the other side of your firewall tho....

Another option would be this:

https://linitx.com/product/mikrotik-...9ug+s+in/16847

as it has a 2.5G port so no need for any SFP+ modules...

But, whatever you do, you might get >1gb to the firewalla, but then not sure how you will get >1gb out, except in aggregate across several devices.

Re: Hub 5 at no extra cost
 

Will take a look - thanks. Could I for example do 2x ports LAG to modem facing switch and then 2x ports t LAN facing switch? I think that’s what their documentation showed for using LAG but will check

Re: Hub 5 at no extra cost
 

If you want to build something yourself grab a HP T730 thin client from ebay and a PCIE network adaptor and slap PFsense on it. Can run it in a VM too as the T730's are powerful little beasts.

Re: Hub 5 at no extra cost
 

What I might do initially (assuming I’m offfered a hub 5 in future) is get >1 gbps to the Firewalla using your advice and then have my wired devices on one FW port and then wifi on the other so at least between then there is a better chance of using all available bandwidth even if not to a single device.

Appreciate the advice, some things to think about!

Re: Hub 5 at no extra cost
 

Is there any consensus yet on the stability and reliability of the Hub 5? I have a Hub 3 in modem mode and I am hoping the replacement Hub 5 will be "as good".

I do not want to go from a stable modem to one that is "work in progress" and could cause problems.

Re: Hub 5 at no extra cost
 

the hub 3 is still a work in progress :D

Re: Hub 5 at no extra cost
 

Hah! Nice one ..

Re: Hub 5 at no extra cost
 

I think being an improvement over the hub3 is a low bar. The chipset in it can only be a significant improvement over the Puma chipset which was never really fixed. It's a different OEM as well. I'd bite someones hand off for one as my 1 day old hub4 has already proven itself to be trash.

Re: Hub 5 at no extra cost
 

Same here had hub 4 over a week and the so called free speed boost from 350 to 500 I'm still only getting 360 to 370 at best even though I've checked the configuration file and does say I'm on 500, be interested to know if they are various configuration files so those that are on none volt bundles get true 500 and those that are on volt bundles are capped.

Just a thought

Re: Hub 5 at no extra cost
 

I’m on Volt, and I’m getting constant 530Mb/s+ on my (upgraded from 350) BB (on a Hub3).

Re: Hub 5 at no extra cost
 

Did anybody else manage to order a hub 5 through the link what was posted but removed sharpish by the mods hopefully mine arrives in 2 weeks

Re: Hub 5 at no extra cost
 

I ordered one but via an email sent to me direct. I am guessing that if the Hub 5 is worse than my current Hub 3 (in modem mode), I can reinstate the old one? Does anyone know if this is an option? Hopefully this will not be needed.

Re: Hub 5 at no extra cost
 

Makes things awkward for me I was considering VM again, as VDSL is feeling very dated, and now I know about the hub 5, especially that it can help in congested areas and the puma chipset has been ditched I would for sure want one.

I can imagine a new customer signing up has a little leverage but not enough when a sales rep will just say the hub 5 doesnt exist.

The problem with invite only trials is stock ends up going to people who are not the ones who most want it.

My question is how long do new hubs take to get from public trials to rollout?

Re: Hub 5 at no extra cost
 

Even when it's released there is no guarantee you can request one. Outside of targeted offers or due to a recognised fault, a standalone Hub swap hasn't been available for years.

Re: Hub 5 at no extra cost
 

Any updates on the BQMs? Like pulling teeth trying to get a nice view on how the hub is looking from those that got it

Re: Hub 5 at no extra cost
 

Someone posted theirs a week or so ago and it looked like most other VM graphs.

Re: Hub 5 at no extra cost
 

It had some spikey bits that I wanted to see if it has calmed at all

Re: Hub 5 at no extra cost
 

Just been offered one of these by email so taken the offer.

Re: Hub 5 at no extra cost
 

What broadband speed do you currently have?

Re: Hub 5 at no extra cost
 

350Mb, living in Nottingham, Basford hub site if that makes a difference, currently on a Hub 3.

Re: Hub 5 at no extra cost
 

1gb users are now getting emails to get the hub 5

Re: Hub 5 at no extra cost
 

Interesting.
I'm also on 350M, on Basford ...... time to check my email ....

Re: Hub 5 at no extra cost
 

I finally got my speed upgrade 200->350 after a week of waiting for it, the solution call Customer Services and get them to resend the activation over the wire. Took about 5mins when I got through for the Hub to reboot and all sorted.

Re: Hub 5 at no extra cost
 

Do you mean Volt? Which customer services did you call, O2 or VM?

Mine supposedly got activated a while ago but nothing.

Re: Hub 5 at no extra cost
 

Mines activated as I see the new configuration file, in just saying the speed at best 370 to 375, I've rebooted the modem and will wait for it to settle, and ill try speedtest. I did get asked to have a hub 5 which i filled details in and delivery date of 24th, that was last week it stated takes 14 days for a email about it but haven't had any update on it and does not show up on my orders either and have been told it's all ordered at the back end a different department apparently.

I took screenshots all through the ordering process as proof as it's odd that it's not showing up as a self instal kit or in my orders and appointments section of my account. At first I thought the email was a phishing email since they was a large volume coming in not so long since from McAfee etc

Re: Hub 5 at no extra cost
 

Yes Volt, I have had a total run around with VM recently.

First they offered the Hub5 which they then claimed didn't exist, but I got anyways. The Volt was announced, I spoke to O2 who were great and upgraded my data right away. O2 then passed my details to VM to upgrade my speed, VM then decided to email me to say that my upgrade would happen and that my new Hub3 would arrive last week (which confused me a little). Since then I had been checking my speed, trying to get help on the forums and rebooting my Hub5 but nothing helped.

In the end I called VM on 150 and went through to the technical faults people. Although being difficult to understand they listened and then did a remote reboot of the Hub5 and pushed the speed update at the same time. Once rebooted my speed upgrade was working.

Re: Hub 5 at no extra cost
 

How do you find the Hub 5? Is it stable connection-wise?

Re: Hub 5 at no extra cost
 

It's been a nightmare of callbacks that never happen an customer services fobbing me off trying to get volt. I've had an email and a text saying it has been activated, but my data hasn't increased nor has my speed.

Thinking of doing a 14 day termination to be honest because the stonewalling is pissing me off.

---------- Post added at 18:20 ---------- Previous post was at 16:29 ----------

https://imgur.com/BJjy1mY.png

Somehow I don't have much faith.

Re: Hub 5 at no extra cost
 

https://www.cableforum.uk/images/local/2021/11/14.png

Got there!

Re: Hub 5 at no extra cost
 

Assume this still on the hub 4 though?

Re: Hub 5 at no extra cost
 

Yeah, unfortunately, modem mode and balance-rr over the 1G ports to a mikrotik device, then 10g over single mode fibre to my UDMP, then 10G to the rest of my network.

Re: Hub 5 at no extra cost
 

Crickey, please use smaller images next time, I had to resize it.

Re: Hub 5 at no extra cost
 

Any feedback yet on the stability of the Hub 5, ideally in modem mode?

Re: Hub 5 at no extra cost
 

Wow, that's some setup right there! The Hub 5 invites do seem to be continuing from what I've seen in the VM community with some users on 1gig now at least.

Re: Hub 5 at no extra cost
 

Haven't received one yet.

Re: Hub 5 at no extra cost
 

me neither and I need one asap. I googled it earlier and a VM webpage said Gig 1 customers can now sign up for one through the VM mobile app so I downloaded it and I couldn't find any mention of it anywhere.

Re: Hub 5 at no extra cost
 

I just went here and even though I have a hub 4 it's offering me a hub 3 :)

https://www.virginmedia.com/broadban...omer-deals/hub

Think I will give them a ring tomorrow.

Re: Hub 5 at no extra cost
 

That's exactly what i did and the woman i spoke to on the phone said they were still invitation only and she had an email this morning confirmimg that so she had the most up to date information. They need to be prioritising the 1gbit customers and showing us that they are providing the right (cp)equipment for the right job.

Re: Hub 5 at no extra cost
 

I got my upgrade offer on the 11th November, but didn't realise until a week ago. Delivery is on the 1st December. I'm on the 200mbit package and have been for the last several years, so not sure why i got offered it.

Re: Hub 5 at no extra cost
 

Exactly :eh: :shrug:

Re: Hub 5 at no extra cost
 

So I took delivery of the hub 5 today. Have yet to plug it all in - on my list to do later and hopefully be able to see if via the 2.5Gbit port into my routers 2.5Gbit port (can be selected as the WAN port) I'm getting the full speeds into the router.

So the answer to that is yes it can:

https://www.cableforum.uk/board/atta...2&d=1638211257

I have however logged something on the community forums as the upstream doesn't look right.

Status Page

Acquired Downstream Channel(Hz) 330000000 Locked
Ranged Upstream Channel(Hz) 53700000 Ranged
Provisioning State Online Operational

Upstream (not locking at QAM 32)

1 53700000 40.3 5120 QAM 32 10
2 46200000 39.8 5120 QAM 32 11
3 39400000 39.3 5120 QAM 32 12
4 32600000 39.3 5120 QAM 32 13

Re: Hub 5 at no extra cost
 

Speeds look pretty good tho!

Bear with it, someone will be along to complain about the size of your image on their tiny monitor shortly.

Re: Hub 5 at no extra cost
 

Re: Hub 5 at no extra cost
 

It just fits on my screen :D Any bigger and I would have a scroll bar.

Re: Hub 5 at no extra cost
 

In case any admins with access to site CSS happen to see this:

Would make such problems go away :>

Re: Hub 5 at no extra cost
 

Tbh I didn't really look at the size :D

I've got a BQM setup on it, so let's see how we look in 24 hours. When the link to request one for free appeared (later discovered to have been in error), I sent it a mate of mine round the corner and he's got his installed with same ranged thing on upstream. Problem is I can't call it a hub 5 fault yet as we're both in the same area too! Will have to sneak a look at the neighbours status page

Re: Hub 5 at no extra cost
 

Can you share the BQM link?

Re: Hub 5 at no extra cost
 

Sure, got it setup with a live link for now.

Couple of points to note if you happen to look in next 24 hours, the block of red was when I switch from the hub 4 to the 5. Downtime was prior to me going into modem mode and getting the same IP back from before. Last red was just a reboot

https://www.cableforum.uk/images/local/2021/11/19.png

Re: Hub 5 at no extra cost
 

Dont post large images, that'll stop the problem. :rolleyes:

Re: Hub 5 at no extra cost
 

Doesn't seem to be a problem, has never adjusted the look of the forum on my monitors ;)

Re: Hub 5 at no extra cost
 

Booo - everyone loves a large image :D

In other news my upstream is now at QAM 64, so I'm hoping it's an area fault and not the hub.

Re: Hub 5 at no extra cost
 

I received an email offering me a Hub 5, I'm on 200 with a Hub 3

Re: Hub 5 at no extra cost
 

Hub 5 arrived yesterday, swap out of old Hub 3 went ok. BQM graph below for the transition. Some notes:

- power levels changed slightly so I had to swap out the 3dB FPA with a 6dB one
- went straight to modem mode where front LED changes from white (in normal use) to green. Bit bright for my taste though
- avg latency (blue) is more variable than the Hub 3. Not sure if this means anything
- using 2.5GHz port for WAN network connection to my router

Attachment 29426

Re: Hub 5 at no extra cost
 

If it's anything like the shub 4 you can go into the settings and turn it off completely. The only time it will come back on is when it reboots so you can see it is booting up and when it is online and loads the current config it will turn off again.

Re: Hub 5 at no extra cost
 

There is no option in the (reduced) modem mode settings. I would have to switch back to router mode and play. Maybe later ;)

Re: Hub 5 at no extra cost
 

In modem mode you can still sign into the gui. All but a few options are removed and it is under something like admin, tools, light. The other option is admin, tools, network status, which takes you to the same "router status" page you can access withput having to log in.

Re: Hub 5 at no extra cost
 

Yes, I have logged in :) There is no LED option in there - all I see is:

Attachment 29427
Attachment 29428

Re: Hub 5 at no extra cost
 

that's rubbish, they have changed it



https://www.cableforum.uk/images/local/2021/12/1.jpg

Re: Hub 5 at no extra cost
 

The light change wasn't possible on the Hub 3 either.

I always thought it was added on the Hub 4 specifically because the light ring was much bigger.

The light on the Hub 5 as far as I understand it is back to being a small LED

Re: Hub 5 at no extra cost
 

There is that, but also the firmware for the Hub 5 is nearly a copy and paste of the hub 3. At points during the setup, the browser page etc was actually referring to it as a hub 3.

They also haven't included any stats about DOCSIS 3.1 within the Downstream section... essentially, bugger all effort as usual.

Re: Hub 5 at no extra cost
 

yup, a friend of mine has just got one and he said as soon as he turned it on the gui said Hub3.

Re: Hub 5 at no extra cost
 

https://www.cableforum.uk/images/local/2021/12/1.png

This is my chart, switching from a Hub 3 to a Hub 5 (both modem mode, via a custom pfSense router). As you can see the average latency and jitter is much worse, and multiple restarts of both the hub & the router haven't managed to improve it. I'll leave it for a week or so and see how it goes but it doesn't look great so far.

Re: Hub 5 at no extra cost
 

It's making me want to keep my hub3, hopefully firmware updates can improve it.

Re: Hub 5 at no extra cost
 

My Hub 5 is getting quite a lot of Post RS errors, they aren't climbing rapidly but they are going up, this is since I installed it on Tuesday.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 7.8 40 QAM 256 25
2 139000000 7.6 40 QAM 256 1
3 147000000 7.5 40 QAM 256 2
4 155000000 7.5 40 QAM 256 3
5 163000000 7.4 40 QAM 256 4
6 171000000 7.4 40 QAM 256 5
7 179000000 7.4 40 QAM 256 6
8 187000000 7.4 40 QAM 256 7
9 195000000 7.6 40 QAM 256 8
10 203000000 7.5 40 QAM 256 9
11 211000000 7.7 40 QAM 256 10
12 219000000 7.6 40 QAM 256 11
13 227000000 7.5 40 QAM 256 12
14 235000000 7.4 40 QAM 256 13
15 243000000 7.4 40 QAM 256 14
16 251000000 7.2 40 QAM 256 15
17 259000000 7 40 QAM 256 16
18 267000000 6.8 40 QAM 256 17
19 275000000 6.5 40 QAM 256 18
20 283000000 5.8 39 QAM 256 19
21 291000000 7 40 QAM 256 20
22 299000000 7.9 40 QAM 256 21
23 307000000 8 40 QAM 256 22
24 315000000 7.8 40 QAM 256 23
25 323000000 7.7 40 QAM 256 24
26 339000000 7.9 40 QAM 256 26
27 347000000 8 40 QAM 256 27
28 355000000 7.9 40 QAM 256 28
29 363000000 8.1 40 QAM 256 29
30 371000000 8.1 40 QAM 256 30
31 379000000 8.2 40 QAM 256 31
Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 0 1402
2 Locked 40 0 11
3 Locked 40 0 15
4 Locked 40 0 19
5 Locked 40 0 26
6 Locked 40 0 21
7 Locked 40 0 36
8 Locked 40 0 58
9 Locked 40 0 63
10 Locked 40 0 96
11 Locked 40 0 114
12 Locked 40 0 120
13 Locked 40 0 162
14 Locked 40 0 230
15 Locked 40 0 218
16 Locked 40 0 251
17 Locked 40 0 349
18 Locked 40 0 464
19 Locked 40 0 515
20 Locked 39 0 696
21 Locked 40 0 677
22 Locked 40 0 727
23 Locked 40 0 757
24 Locked 40 0 1017
25 Locked 40 0 1499
26 Locked 40 0 1535
27 Locked 40 0 1627
28 Locked 40 0 2356
29 Locked 40 0 2290
30 Locked 40 0 2860
31 Locked 40 0 3066

There doesn't seem to be any issues with my levels though as far as I know. So not sure why I'm getting Post RS errors, not sure if my hub 3 was getting them because it wasn't something I was checking.

Re: Hub 5 at no extra cost
 

I made the same transition (Hub 3 to Hub 5 in modem mode using pfSense router). Here's today's chart:

Attachment 29439

Re: Hub 5 at no extra cost
 

Downstream power levels look to high to me. You may need a 6dB FPA to bring them into range.

Re: Hub 5 at no extra cost
 

That’s with a 6dB one on, They are over 12 without, the green box is literally outside my house, maybe they need to change which tap I’m on.

Re: Hub 5 at no extra cost
 

Out of interest has anyone tried going here? https://store.virginmedia.com/existi...ffers/hub-swap

When I do and sign in it says "You can upgrade to our incredible WiFi Hub at no extra cost" and shows a picture of a Hub3 even though I'm on Gig1 with a Hub4.

Re: Hub 5 at no extra cost
 

Below the image it says "Image shown is a hub 3. Hub supplied may very dependent on your bundle and stock availability."

Re: Hub 5 at no extra cost
 

I went through the process of requesting a new shub and right through to the end for the final order confirmation where it itemised my bundle and costs and it still said shub 3.

Re: Hub 5 at no extra cost
 

For me it says "Lucky you – it looks like you’ve already got our latest Hub! Check out some of its brilliant features." even though I have Hub 3.

Re: Hub 5 at no extra cost
 

I went through the link and placed my order. new hub coming on friday. If its a 3 it'll be winging its way back.