Originally Posted by gaz82 (Post 36072450)

It's nothing to do with creating two tiers, it's simply adhering to the existing contract terms you've already agreed to! Using your analogy there are already many different tiers; those that are at different price points, those that have a V6 box, those that have a 360 box, those that had to pay a set up fee, those that didn't. They are all different variances that are either accepted at the point of signing up or as part of an agreed change of service between both parties.

Yesterday the UO deal included free set-up but today it doesn't, but there's a £125 reward MasterCard included instead. The offers change all the time which could involve a difference in price, the hardware you receive, any extras such as reward cards, and the services which make up the package.

You purchase a "standard economy seat" on a flight. Some are window seats and some are aisle seats. Some are in a row of 3 and others are in a row of 4. But they're all still just a "standard economy seat". My point is just because something is branded a certain way, it doesn't mean it's identical every single time.

You choose to reserve a window seat for a fee but another passenger doesn't and ends up with a window seat anyway. Do you get the hump and complain? Should every other window seat on the plane now be left empty because they haven't been specifically reserved but you paid to reserve yours?

I don't understand why you're struggling with this so much. As per a previous comment I made, if the updated UO was named something slightly different instead - "Ultimate Oomph UHD" would that appease you?

Your dismissal of my previous comments doesn't make them any less valid. It just shows that you have no counter argument to them.

Your restaurant analogy is also floored. "I'll have what they're having" insinuates that you haven't placed your order yet. But you have, you've already placed your order previously and since then the restaurant has updated their menu. Your meal has already been prepared, you've received what you ordered and you're halfway through eating it. Would you send your meal back to the kitchen halfway through eating it because someone else's meal has a few more chips?

Actually, no you wouldn't. You wouldn't even speak to the kitchen to try and resolve your issue. You would just go online and winge about the restaurant to others that have no control over your meal!

Your attitude is exactly what one of the problems is with todays world. Everyone wants what someone else has got and has no regard for a contract that has already been agreed between both parties. I'm sure if it was the other way round, if VM jacked up your price mid-contract above and beyond the stated increase clause, you would be the first use the contract terms as a defence!

What further compounds the situation is that you're not even prepared to call VM and discuss it with them directly, and give them the opportunity to resolve your issue by negotiating a new deal.

I guess that just doesn't fit within your rhetoric which is to bash VM at any given opportunity!

Originally Posted by Mythica (Post 36072499)

I'm not really sure what you are arguing against and making ridiculous analogys to further that point. If Sky or VM launch new channels but only add them to the ultimate oomph bundle of new customers and not existing customers, people would be annoyed and rightly so. If VM are going to start adding stuff (UHD) to a bundle then it needs to be in that bundle for everyone, not just new customers. Otherwise we are now in a position of the ultimate oomph bundle isn't actually the ultimate oomph bundle for existing customers.

Originally Posted by Mad Max (Post 36072503)

That is absolutely correct.

Originally Posted by Bob (Post 36072508)

I mean this whole situation isn't without precedent. There were several versions of the VIP package floating around which had different broadband speeds depending on when you signed up. Remember my parents being locked on 200MB even though they could have 350MB but they couldn't take advantage even when they upgraded their modem/router.

But regardless, drawing a distinction between old and new customers on a seemingly similar package ALWAYS leaves a sour taste. You'd think that companies would have learned by now...

Originally Posted by Bob (Post 36072508)

I mean this whole situation isn't without precedent. There were several versions of the VIP package floating around which had different broadband speeds depending on when you signed up. Remember my parents being locked on 200MB even though they could have 350MB but they couldn't take advantage even when they upgraded their modem/router.

But regardless, drawing a distinction between old and new customers on a seemingly similar package ALWAYS leaves a sour taste. You'd think that companies would have learned by now...

Originally Posted by Mythica (Post 36072509)

From what I remember though I could be wrong, those on the VIP packages with different speeds were just waiting for their area to be upgraded. I'm sure that's what happened to us in the past but were eventually upgraded to the correct speed.