Re: Can I pause my skysports package while there is no live football on ?
 

Thanks for that Spiderplant

I just phoned back and quoted the briefing and after a bit of to and frowing it has been added to my account.

She and her colleague next to her has never known about it.

Thanks a million (or a tenner)

Re: Can I pause my skysports package while there is no live football on ?
 

Sounds like they aren't reading the briefings sent to them :erm:

Re: Can I pause my skysports package while there is no live football on ?
 

To be fair they probably have a bucket load of them just now

However as it’s from weeks ago how many others have had to cancel totally and pay for 30 days while the notice time passes.

Obviously a comms breakdown.

They could make it easier on themselves by adding the option to the website as the lass I spoke to pointed out it covers, Premier, LaLigaTV, BoxNation and RacingTV if the subs are active

Re: Can I pause my skysports package while there is no live football on ?
 

Has anyone who has had a credit, been applied a 2nd credit for the 2nd bill since the option was available? I'm still unsure if this £27 was a one off payment or not.

Re: Can I pause my skysports package while there is no live football on ?
 

It should be on-going until normal service resumes, and you should get an email to let you know when that will be.

Re: Can I pause my skysports package while there is no live football on ?
 

Has it been a month since the date on your first credit?

Re: Can I pause my skysports package while there is no live football on ?
 

I think their system is not handling it well, I did the sky sports pause and got the 27 pound discount and then the sky and bt sport pause became available, after the last bill was paid, I only see the £9.25 discount, did the form again over a week ago it hasnt made any difference.

My parents account & my brothers also hasnt had a 2nd credit applied yet either

Re: Can I pause my skysports package while there is no live football on ?
 

This was supposed to be a pause in either/both until resumption in live sports - why is one apparently working as it should whilst the other isn't?

Get a grip Virgin - it cannot be that difficult, or is it a case that sky refund is 3 times that for BT?

Re: Can I pause my skysports package while there is no live football on ?
 

It's taken a few days for me to recieve the confirmation email to say that the pause has gone through. A bit late for the credit to go onto the next bill due on May 1st so I imagine it will be applied on June 1st.

Re: Can I pause my skysports package while there is no live football on ?
 

I finally paused mine last Wednesday and received confirmation Friday.I doubt my credit will appear on my next bill which is due any day now.

Re: Can I pause my skysports package while there is no live football on ?
 

Just checked, my account now has the full credit it should but my parents & brothers have none

Re: Can I pause my skysports package while there is no live football on ?
 

Got my credit for BT Sports this month

Re: Can I pause my skysports package while there is no live football on ?
 

When did you complete the request forms for the pause compared with your parents and brothers?

Re: Can I pause my skysports package while there is no live football on ?
 

I got my Virgin Bill Tuesday and to my surprise I had two credits for Sky and BT sports.:)

Re: Can I pause my skysports package while there is no live football on ?
 

For info:

I applied to pause Sky Sports and BT Sport on 29/03/20.

Credit of £27.00 for Sky Sports and £9.25 for BT Sport duly applied to my account 31/03/20.

Same amounts automatically credited to my account today, 30/04/20.

Re: Can I pause my skysports package while there is no live football on ?
 

It's been over a month now since I first applied for the credits to Sky Sports and BT Sports. I got a credit for one month, but this month's bill was generated today and I haven't been given the credit again. Dunno if repeat credits are a manual or automatic process but I'm not happy to have missed out.

Re: Can I pause my skysports package while there is no live football on ?
 

They should be given each month until live sports resume (at least that is what it said on the application process) - personally I would give Virgin a ring and complain

Re: Can I pause my skysports package while there is no live football on ?
 

On the VM Community forum staff have posted messages saying there was a glitch in the system that caused the credits on some accounts not to repeat. They are saying this is now fixed & there should be a double credit next month for anyone that missed it.

My second months credit should have been applied on my billing date 21st April, however because it wasn't showing I used the pause payment form again and the discounts for both SkySports and BT Sports are now showing as credits since 21st April, so they should be deducted from my upcoming bill.

Re: Can I pause my skysports package while there is no live football on ?
 

The credits have now appeared, but too late for the bill.

Re: Can I pause my skysports package while there is no live football on ?
 

Yes, my bill came out on the 9th April. I had a credit applied 14th April. Obviously too late for the payment due 28th April, and credit has been taken off next bill. However, I kinda thought that another credit would generate within the May bill, which has arrived today, but it hasn't. I'm guessing now from the posts above that the new credit won't generate until 14.05.2020, and will therefore come off the following bill after that. I'll have a check at the end of the week.

Re: Can I pause my skysports package while there is no live football on ?
 

Just checked my latest bill, have got both credits applied - so for me, at least, the system is working as I expected.

Good to not have to chase it up.

Re: Can I pause my skysports package while there is no live football on ?
 

Yep, checked today and a new credit was applied, so that will come off my following bill. Not how I thought that it would work, but all good and happy with that! :)

Re: Can I pause my skysports package while there is no live football on ?
 

I wouldn't be surprised if they started charging us again, due to the German football being shown live.

Re: Can I pause my skysports package while there is no live football on ?
 

Has there been a press release MM stating that?.

Re: Can I pause my skysports package while there is no live football on ?
 

I doubt it - Premiership football seemed to be the driving force so I would expect charging to resume if and when that starts.

Re: Can I pause my skysports package while there is no live football on ?
 

Sky invited be back to sports, on a discounted deal, with sport paused.

Re: Can I pause my skysports package while there is no live football on ?
 

No mate, just a feeling I have.

Re: Can I pause my skysports package while there is no live football on ?
 

l agree it would be nice if they could inform their customers as to their plans though.

Re: Can I pause my skysports package while there is no live football on ?
 

It was the pause on Premiership football that was the driving factor, albeit a few weeks later, on being able to pause Sports subs - it is highly likely that the subs will be put back in place when Premiership football restarts.

However, I wouldn't expect the delay as there was at the start.

Re: Can I pause my skysports package while there is no live football on ?
 

Do they back credit you? i.e back to march? VM should have informed all Sports customers that they can do this I've not had any notification although I've just applied for this I should receive 3/4 of my bill back next month as I'm also expecting compensation (applied for) for my 3 days without ANY services, lord knows whats happened with VM recently but I've had more outages and long ones in the last 6-8 months than I've had in 25+ years on cable services

Re: Can I pause my skysports package while there is no live football on ?
 

No the suspension credits run from the date the suspension is processed (normally 2-3 days after you request online) onwards.

There is no backdating.

Re: Can I pause my skysports package while there is no live football on ?
 

That's disgusting so they are charging you for a service they cannot supply and VM are not being charged for by Sky as sky suspended payments from other suppliers?

Re: Can I pause my skysports package while there is no live football on ?
 

Why is it disgusting? The channels are still there (and remain available even after you suspend). You can also view sports recordings made prior to suspension.

Have sky suspended payments from other suppliers such as Virgin?

This thread started late March - can't help wondering why you are only looking at suspending now when Sport is looking to resume?

Re: Can I pause my skysports package while there is no live football on ?
 

Why is it disgusting? The channels are still there (and remain available even after you suspend). You can also view sports recordings made prior to suspension.

Who cares that you can watch if they are not offering the premium content we are paying for then you should not pay full stop, if there was a way of stopping payments then it should have been offered in an email to all sport subscribers not left to find out through a 2nd party like the cable forum

Have sky suspended payments from other suppliers such as Virgin?
Yes Sky I'm pretty sure made this clear a couple of months ago

This thread started late March - can't help wondering why you are only looking at suspending now when Sport is looking to resume?

Why because I've just come on the cable forum for another reason and saw this thread I wouldn't have known about it otherwise.

Re: Can I pause my skysports package while there is no live football on ?
 

VirginMedia suspended my payments for Sky Sports and BT Sports - so I'm paying nothing for them but still get them and all recordings work fine.
I found out due to clicking a BIG RED banner on the VM home page.

Re: Can I pause my skysports package while there is no live football on ?
 

As ozsat said, "I found out due to clicking a BIG RED banner on the VM home page."

Virgin Media have actively been promoting the Pause feature on their homepage since it became available. There have also extensive press and general internet stories regarding the pausing of the BT and Sky Sports packages. Martin Lewis even appeared on TV advising people how they could pause the sports.

Re: Can I pause my skysports package while there is no live football on ?
 

They should automatically be discounting bills, not waiting for customers to claim. There will be those that don't realise a discount is available or that they have to claim.

I didn't think I'd qualify for this as I don't subscribe to any sports channel. But I do have full house TV which includes BT sport's. Only realised I could claim from this thread.

Re: Can I pause my skysports package while there is no live football on ?
 

Neither Sky or BT automatically do it, so I can't see either of them allowing Virgin Media to do so as part of what seems to be a coordinated action for those channels.

Re: Can I pause my skysports package while there is no live football on ?
 

That's ok if you can spend time constantly going on the VM homepage so the BIG RED banner could be the size of my 35ft x 33ft living room and I still wouldn't have seen it would I? :rolleyes::rolleyes:

Although I do spend a lot of time on the internet, not once did I ever come across the "extensive" press or internet stories I think it was tall stories

Re: Can I pause my skysports package while there is no live football on ?
 

VM were also posting it to their own forum on the 24th March:
https://community.virginmedia.com/t5...n/td-p/4179079

Tech sites were also covering it:
https://www.techradar.com/uk/how-to/...r-get-a-refund
https://www.pocket-lint.com/tv/news/...virus-pandemic

Along with the news websites:
https://conversation.which.co.uk/mon...a-coronavirus/
https://inews.co.uk/sport/sky-sports...vid-19-2517836
https://www.express.co.uk/life-style...l-subscription

Re: Can I pause my skysports package while there is no live football on ?
 

It maybe as neither channel supplier were not doing it for their own platforms - VM were told they also could not email out.

And an automatic change would be a change in contract - so I guess they was a no-no too.

Re: Can I pause my skysports package while there is no live football on ?
 

I only found out because I am a member on here, I have informed my wider family who also had no idea that they could claim a credit for their sports channels.

Re: Can I pause my skysports package while there is no live football on ?
 

Sky/BT are between a rock and a hard place. Leagues are looking to them it act in good faith and keep making payments despite no guarantee of a product, arguing clubs could go to the wall without the cash.

If someone ultimately doesn’t explore cancelling the channels and are satisfied to pay (e.g. by not asking the question) I’m not sure they are at fault.

Re: Can I pause my skysports package while there is no live football on ?
 

I quite agree, I would have thought most people looking to pause their sports subs would have investigated this when ebpverything closed down in March

Re: Can I pause my skysports package while there is no live football on ?
 

Like many, I paused my sports sub and now I read that football is returning on 17 June. Does anyone know if I need to contact customer services to reinstate my sub before then or will this be done automatically?

Re: Can I pause my skysports package while there is no live football on ?
 

As it says on the form:

Re: Can I pause my skysports package while there is no live football on ?
 

Absolutely no need - you have been able to watch/record these channels throughout your suspension and should be able to do so wether the subscription fee is resumed.

If they fail to un-pause the sub that is their problem.

Re: Can I pause my skysports package while there is no live football on ?
 

At the moment all of the Sky Sports channels are greyed out and unavailable on my EPG. The BT Sports channels are still visible.

Re: Can I pause my skysports package while there is no live football on ?
 

Assuming you previously subscribed to sky sports, they should still be available.

Have they just been greyed out or have they been greyed out since you paused?

If the former, it would seem the action of us pausing has caused it. If the latter then it was the original pausing that caused it.

I am also assuming you paused it rather than cancel.


Either way, I think your best course of action is to run CS.

Re: Can I pause my skysports package while there is no live football on ?
 

I will do that if this persists when football or F1 resumes. This greying out dates from shortly after I paused my sports package. I assumed it was a consequence of pausing. I did recently renew with Virgin Media. The only thing that changed as far as I can tell is that my previous package was Full House and is now Maxit something-or-other. Same package as before, new name, less per month.

Re: Can I pause my skysports package while there is no live football on ?
 

Personally, I would get this sorted asap - it should have been available throughout the paused period.

Re: Can I pause my skysports package while there is no live football on ?
 

Might be better to wait until the live action restarts. Sounds like heavyside really was unsubscribed for whatever reason. If they resubscribe now, they won't be in "paused" mode.

Re: Can I pause my skysports package while there is no live football on ?
 

How very odd. I've just checked my most recent contract - the one I was emailed when I renewed at the end of April - and I definitely have Sky Sports along with all the other bits and bobs I had from my previous contract. As I am only interested in Premier League football and F1 I will wait and see if the channels become un-greyed out by the time they resume.

Re: Can I pause my skysports package while there is no live football on ?
 

I was only suggesting contacting now so it was all sorted by the required date - it should have been available throughout which suggests a problem.

It may not be resolved in 5 mins.

Re: Can I pause my skysports package while there is no live football on ?
 

I thought Maxit only included BT Sport, not Sky Sport ?

(Which would explain why they are greyed out).

Re: Can I pause my skysports package while there is no live football on ?
 

They won't.

Do you have more than one box? If so, see whether the channels are there on your other box(es)

Re: Can I pause my skysports package while there is no live football on ?
 

I already checked that he previously had a sky sub which he paused (earlier in thread)

Re: Can I pause my skysports package while there is no live football on ?
 

Isn't there a position that pausing only works when the package is otherwise unchanged? Changing package, e.g. Full House to Maxit - would that negate the pause, and the way round it was to cancel, not pause?

Re: Can I pause my skysports package while there is no live football on ?
 

Just cancel. Chances are you'll get a better deal if they're trying to get you back. All this pausing of subs was to make sure you don't cancel/unsubscribe. Those premiership players Ferraris depend on your DD... ;)

Re: Can I pause my skysports package while there is no live football on ?
 

I don't think there is any limitation like that. If you think you have been charged in error, speak to Customer Services.

Incidentally, the ability to request a pause has now ended. Those who have already paused will be contacted shortly.

Re: Can I pause my skysports package while there is no live football on ?
 

I received my latest bill yesterday. Sky Sports is listed and is definitely included in my sub.

Re: Can I pause my skysports package while there is no live football on ?
 

Hmm... you had a strange channel-entitlement fault before. I wonder whether your box is faulty?

For a start, try rebooting the box, and also your SuperHub.

Re: Can I pause my skysports package while there is no live football on ?
 

I have now restarted both of my V6 boxes and my Superhub. The Sky Sports channels are still greyed out on both boxes. The SD Sky Sports channels are present and correct but not the HD variants which are the ones I watch and have listed on my Favourites. The Sky Movies HD channels are still there and working as are the BT Sport HD channels. As this is the same for both V6 boxes I am guessing this is some kind of admin or billing misunderstanding. I hope a call to 150 next week will clear this up before the Premier League and F1 start up again.

Re: Can I pause my skysports package while there is no live football on ?
 

Oh, that sounds like you are subscribed to the Sports&Cinema package but not the HD Sports. Sky Sports HD is a separate subscription. (Sky Cinema is always HD regardless).

Speak to Customer Services.

Re: Can I pause my skysports package while there is no live football on ?
 

That sounds like it could be it. If it is it is annoying as when I renewed I specifically asked for all my previous channels in HD (Full House) to be retained. I will contact CS next week.

Re: Can I pause my skysports package while there is no live football on ?
 

Checked my bill today and there is an additional charge of £11.70. This is an adjustment to cover the fact that the sport subscription restarted on 19/06/20 but I had received a ‘pause’ credit for the whole month.

https://www.cableforum.uk/images/local/2020/07/2.jpg

Re: Can I pause my skysports package while there is no live football on ?
 

No, payments resume from 19th June for sky/BT sports.

You pay in advance, the email sent out clearly explained this situation because people's payment falls on different dates there would be an adjustment.

Unless the amount is incorrect for the number of days service resumed you have no complaint

Re: Can I pause my skysports package while there is no live football on ?
 

???????

I wasn’t complaining, merely pointing out the adjustment that had been made so others would be aware of what to possibly expect on their bills.

Re: Can I pause my skysports package while there is no live football on ?
 

Sports subscribers who paused will get various charges or credits, depending on their billing date and which channels they subscribe to. There's a bit more info at https://www.virginmedia.com/pausesports

Re: Can I pause my skysports package while there is no live football on ?
 

I often find there are charges/credits on both my VM and Sky bills which don't make any sense - but the total at the end is what I expect.

Re: Can I pause my skysports package while there is no live football on ?
 

If you were only interested in cricket surely your discount should last longer ? ;)

Re: Can I pause my skysports package while there is no live football on ?
 

The discount didn't work like that - it would have been impossible to do so - for instance I could say I'm only interested in English Rugby League and English Rugby Union - neither of which will start until at least August.

How can Sky/BT be expected to cater for millions of subscribers individual cases.

They worked on the majority case (Premiership football) and allowed people to watch their channels despite not paying from them - I'm not really sure what more they could realistically have done.

Re: Can I pause my skysports package while there is no live football on ?
 

I would reluctantly agree with that, but...

They were quick to resume payments from the very day that football restarted. I don't recall them being as quick to make sure paused payments/credits were backdated to the very day that football stopped.

BT Sport credits on VM were just left to run on the basis you'd had them but weren't getting anymore. Sky were quick to claw back every penny they coud as soon as they could.

Re: Can I pause my skysports package while there is no live football on ?
 

I for one was pleasantly surprised that they gave the discounts for sports whilst you were still able to view, record and watch recordings from sports channels.

I can think of other areas where companies have failed to act in this way,

Car Insurance
Rail discount card
Rugby season ticket refunds

Not to mention the long wait I am having to get a refund for my Italian trip in March.

Re: Can I pause my skysports package while there is no live football on ?
 

Not all. From MSM:
"Admiral Group Insurers – which includes Admiral, Bell, Diamond and Elephant brands – are awarding all their car and van insurance customers an automatic £25 refund on their premiums.

The rebate will be applied automatically by the end of May (so long as your policy was in place as of 20 April 2020) according to the insurer group, so you don’t need to make an application.

LV= has also confirmed it is paying out between £20 and £50 to car and motorbike insurance customers – but only if they have been financially affected by coronavirus.

The cash will be offered to customers who have:

been made unemployed since 1 March
furloughed but not yet received money through the Coronavirus Job Retention Scheme
self-employed, unable to work and not yet received money through the Self-employment Income Support Scheme
"

Re: Can I pause my skysports package while there is no live football on ?
 

Very generous £25 off when car use over the last 3 months has been negligible - better than nothing I know but should have been a percentage of the premium rather than a flat amount.

Re: Can I pause my skysports package while there is no live football on ?
 

A very small number of insurance companies giving a small refund, no sign of anything from mine.

I used my car so little that I discovered a Ford "feature" Id never heard of, it went into 'Sleep Mode', meaning it didnt respond to my remote key anymore.

I ended up calling out my breakdown service, it turned out that opening it with a manual key is required to wake it up.

Re: Can I pause my skysports package while there is no live football on ?
 

I've had loads of Fords over the years but never knew that feature.