Re: VM News Another Price Increase
 

£3.28 for some reason...

Re: VM News Another Price Increase
 

Strange, I don't think Virgin actually posted a link to there price increase table, don't think it actually exists and they just use a random generated increase.

Re: VM News Another Price Increase
 

Letter arrived today £4 from September 1st

Bit stuck really as BT, Sky etc only go to 20mb ish on the internet

Re: VM News Another Price Increase
 

Looking again at my increase think it works out that I now will pay the same as what a new customer would pay. I can only imagine they are increasing by the amount required to get everyone paying the same, can think of no other reason because percentage wise everyone's looks as though it is different. Surely they should just be increasing by a set percentage for everyone at CPI or RPI, not odd monthly increments. Why not for example say £2 a month BB only etc.

Re: VM News Another Price Increase
 

No one will ever pay the same.

Re: VM News Another Price Increase
 

We had a email saying ours was going up by £4.

Re: VM News Another Price Increase
 

Sadly so, but how come they can have set charges for mobile phone packages. Life is not the same for everyone and nor so is their Virgin BB and TV packages :)

Re: VM News Another Price Increase
 

Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.

Re: VM News Another Price Increase
 

Yes any price rise during a ongoing contract gives the customer 30 days to cancel their contract without any termination charges.

Re: VM News Another Price Increase
 

If you go to virginmedia.com/yourbroadband, it says:

"What if you’re currently on an offer?

If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an end. You can see the details of your current offer on your latest bill.

We’re making changes to our pricing, but as you’re currently enjoying a fixed price each month, these changes won’t affect you right away."

On my contract, it says "promotional offer". I get £5 a month off. So how can they put my price up after stating on their webpage that the won't?

Re: VM News Another Price Increase
 

Here's a shock trying to get to my virgin media to see my bills and it's broken

https://www.cableforum.uk/images/local/2019/07/4.png

:rolleyes:

Re: VM News Another Price Increase
 

Your £5 discount isn't changing, its the initial cost of your service that's increasing.

Re: VM News Another Price Increase
 

I know that, but it states the while on a promotional offer, no price increase.

Re: VM News Another Price Increase
 

VM are clearly varying this last part depending on which service part of the bundle is going up. It says "Visit virginmedia.com/yourTV to find out more." on our letter.

Re: VM News Another Price Increase
 

I just found a little nugget of unconfirmed information, contracts with promotional offers starting after 1st of august will have no price increases. Whereas, those starting before 1st of august will have to pay the price increase.

Re: VM News Another Price Increase
 

Not got my letter yet and my 'discounts' expire in August. If I lose my discounts and my monthly price goes up, I can't afford to stay with Virgin for BB and TV. I've been a customer of NTL/VM for over twenty years - isn't it about time they rewarded loyalty rather than discounting prices only for new customers??

Re: VM News Another Price Increase
 

I agree, I am thinking of leaving so was is the number for Thinking of leaving without listening .


I am hearing impaired so the person I speak to must speak clearly.

Re: VM News Another Price Increase
 

Spoken to neighbor today who got the letter this morning they phoned up got £12 a month off for a year and internet speed doubled

Re: VM News Another Price Increase
 

very nice to be met with a banner when I log on to VM saying your price is going up how very nice of them, not!

Re: VM News Another Price Increase
 

Any idea when/how the price increase letters are being sent out? My discounts actually expire mid-September so I'll need to ring a month before to see what I can negotiate, but holidays loom and I don't want to miss the 'jump ship without penalties' deadline

Re: VM News Another Price Increase
 

Guessing they're going on an area by area basis you'll get it eventually

Re: VM News Another Price Increase
 

I got my Dear Mr K letter today. They will get their Dear Retentions phone call shortly..... That's how the game is played and a tedious game it is too.....

Re: VM News Another Price Increase
 

I got the email and called up to negotiate. I was going to pay £64.50 in total after the price increase.

They couldn't offer me any discounts and ended up cancelling.

The next day retentions called me to offer me broandand on it's own for £31 (350m) or including phone line for £38.

While I don't really need the landline I still went for the latter (still not sure why).

Re: VM News Another Price Increase
 

Yes I agree it does get tedious. Done mine reduced monthly cost for same package.:(

Re: VM News Another Price Increase
 

Phoned up this morning to cancel got £10 a month knocked off to £71 odd and £11 credit for September's bill couldn't turn that offer down

£71 to what would have been £85 is a very good offer and wasn't worth the hassle of arguing or switching to save an extra £6 with talktalk

Re: VM News Another Price Increase
 

Gigabit speeds to be deployed across the entire network by the end of 2021.
http://www.telegraph.co.uk/business/...in-speed-lead/


Edit: Whoops, posted this in the wrong thread.

Re: VM News Another Price Increase
 

Bet it costs a fortune.

Re: VM News Another Price Increase
 

Up £4.50 for me. :(

£95.85 for 200mbps, Full House TV, Talk Weekends, 1 Additional TV Box
Virgin TV V6 Box, TiVo Monthly Fee, TiVo Credit (whatever that is).

Re: VM News Another Price Increase
 

Phone up and get it sorted i did last year and got reduced from 90+ to 76.

Re: VM News Another Price Increase
 

Mine was nearly £4.50 for just broadband, so their increases are just randomly generated. Still works out the same as a new customer so perhaps I am lucky, but no good being loyal.

Re: VM News Another Price Increase
 

You need to phone up and get through to customer relations, mine had gone to £97, managed to get it down to £74, going up to £79 in September .

Re: VM News Another Price Increase
 

Deffo phone up and go to the thinking of leaving us team be polite and see what they'll offer I've saved £14 a month in real terms from what it would have been September onwards

Re: VM News Another Price Increase
 

I'm on the same package as you and i'm currently paying £71.50 on a deal which ends in September after which mine goes up to £81.50 as stated on my contract.



I haven't had anything about the price rise yet though.

Re: VM News Another Price Increase
 

Just got Ultimate Oomph for £94 a month.

Re: VM News Another Price Increase
 

One bill goes up, another comes down.

My daughter has had the unlimited VIP mobile tariff for a few years. It went up to £27, but a "Monthly Tariff Discount" of £2 to 2037 appeared ages ago dropping it to £25. Now her bill has another discount "Monthly Charge Refund" of £4.00 that has dropped it to £21. ???

Re: VM News Another Price Increase
 

You should have held out for a better discount, I was offered it for £79 a month.

Re: VM News Another Price Increase
 

That's quite a significant improvement from your last update on the matter.

https://www.cableforum.uk/board/show...8&postcount=98

Re: VM News Another Price Increase
 

Also I think Richard pays for line rental in advance

Re: VM News Another Price Increase
 

Weirdly I received one at my old address (visited today for a tenancy check-out visit) despite my account being closed. Can only surmise it's auto generated ?

Re: VM News Another Price Increase
 

I prefer to pay my rental in advance as the bill are smaller each month and you do save, Nash

Re: VM News Another Price Increase
 

That quoted post bears no relation to the VVIP package.

Re: VM News Another Price Increase
 

Which if you read wasn't actually the point I made.

One day you are haggling over £4, a few days later you've allegedly got the best discount I've seen on this or indeed any forum.

I don't know how else to define that other than "significant improvement". Do you still pay line rental saver?

Re: VM News Another Price Increase
 

Just had my email. 7.8% increase for me. I've always found retentions don't seem to offer the best deals when price increases are happening, so not sure of my next move!

Re: VM News Another Price Increase
 

it's the only time you have any leverage as a customer. They certainly won't be any more generous if you ring them mid contract.

Re: VM News Another Price Increase
 

You usually need to go through with the cancellation to get the good deals. The outbound team usually call back within a few days offering much better deals than any the inbound retentions ones do.

If they don't call you back you can cancel the cancellation at any time before the month runs out then just take something from retentions anyway.

Re: VM News Another Price Increase
 

For everyone expecting VM to contact you, don't forget to make sure you're opted in to marketing, otherwise you may not hear from them.

Re: VM News Another Price Increase
 

Just Rx'd letter informing me of price rise from 1 October. I am in my first year on 100Mbs + telephone, connected November 2018 at offer price of £27:00/month.

I am assuming that first year offer is fixed for first year? or am I assuming incorrectly?

P.S. increase £3.50

Re: VM News Another Price Increase
 

Just got my (way over cost of living) price notification increase by email.

+15%!

Re: VM News Another Price Increase
 

Of course, the increases will look large if you have a generous discount on your charges.

Re: VM News Another Price Increase
 

Now I have no VM phone, cancelled after last years haggle, what's the best way of dealing with VM? Do they have web chat? I know VM do not have email, only to send bills, adverts etc. Contact via mobile phone could cost more than I could save.

Re: VM News Another Price Increase
 

VM now have an 03 number that will be free if you have inclusive minutes on your mobile contract. Their number is 0345 454 1111.

Re: VM News Another Price Increase
 

Thanks Superblade7, I'll use that.

Re: VM News Another Price Increase
 

I love the fact you get an excited email announcing a "free" upgrade of your broadband to the higher speeds, then you get hit with multiple fee increases over the year.

I was on their vivid gamer? package and am now on the 350/35 package and paying £59 a month.

I'm a year or more outside of my contract, but the sad thing is, it's either 350/35, or 70/15 with fibre, there's no real alternative for that kind of speed Virgin offer in my area.

Re: VM News Another Price Increase
 

Another account I manage got Maxit TV, 200 meg and talk weekends for £49.

Re: VM News Another Price Increase
 

When calling, auto robot asks for your VM phone number, which I haven't got. Don't know why they're called Virgin Media anymore, they're well and truly f***ed. 35 minutes listening to crap noise so far, not really music. :mad: After 60 minutes and utter futility...I gave up. VM's way of keeping customers?

Re: VM News Another Price Increase
 

Had a call back after giving them my 30 days notice yesterday, got the ooompth bundle for £89.99.

So for the same price as i was previously paying per month I've gained the movies, sports, 350 - 500mbps broadband and a sim card and they waived the monthly £3.50 price increase and the £35 set up fee.

Re: VM News Another Price Increase
 

Sometimes it is your luck who you speak too,

Re: VM News Another Price Increase
 

Just did the annual dance with retentions over the price increase, got the ultimate oomph down to £94 per month so not quite as good as you got but by the time I cancel my sim only with 3 which is out of contract the saving is well worthwhile spending 30 mins on the phone, was going up to £123.50 plus £18 for my sim plan so saving £47.50 per month, bit of a result

Re: VM News Another Price Increase
 

Did you tell them it's listed for £89.99 on their website?

Re: VM News Another Price Increase
 

Got mine done today, (old discounts expiring in a couple of weeks) now on Extra Oomph but insisted on £99 + £7.50 for 3rd box. Normally get a confirmation email and then a pdf contract too sign, nothing so far.

Re: VM News Another Price Increase
 

My confirmation came 12 hours or so later.

Re: VM News Another Price Increase
 

Mine would have been approx £144 so a nice saving for me as well

Re: VM News Another Price Increase
 

Well done folks a few good results here.

Re: VM News Another Price Increase
 

I gave notice on 11th Aug, not had anything from them so far.

I have Phone and Broadband for about £38 per month, going up to £45.

TBH even if they don't ring, I have fibre from BT for £7.95 per month.

Re: VM News Another Price Increase
 

I got my letter today going up £4 a month so that puts my current XL TV, weekend calls and 350meg BB to £88 a month.

Time to give them a call or leave might even have to start looking at sky tv with BB

Re: VM News Another Price Increase
 

My similar pack was £73 going up £4- agreed to £2 increase with increase in BB to 350 from 200. XL now Maxit.

Re: VM News Another Price Increase
 

I was on the vip bundle, now on the ultimate ooomph for £89 for another 12 months. Was paying £75 for VIP and £20 for a unlimited sim so well happy with the outcome. Didn’t have to pay £35 and no price increase.

Re: VM News Another Price Increase
 

Hope you have given them a call gavin78.I am on the same package as you and I pay £56,but I pay the line rental yearly.I also have a £4 increase.My discount ends 29th September,so I may give them another call soon.

Re: VM News Another Price Increase
 

Cut The TV bit completely from the next bill. With Son's Amazon, a Now TV bargain of around £28 for six months and new Arial for the Smart TV most of what we watch is available.

Re: VM News Another Price Increase
 

NowTV prices are going up. I just got an email informing me that from 9 October the Entertainment Pass will be going up by £1 to £8.99 a month. NowTV is also increasing the price of the Sky Sports Day Pass by a further pound - the second increase since February this year. Last year the Sky Sports Day Pass the cost £7.99. Now it’s £9.99.

Re: VM News Another Price Increase
 

Luckily no one pays full price for Now TV, or they shouldn't be doing seeing it is easy to get them somewhere heavily discounted.

Re: VM News Another Price Increase
 

Yes, and it's good that they're unable to limit offers to 'new customers' only, as most of us dip in and out depending on what's showing, so we're all 'new customers' :) I don't think I've ever paid full price for NowTV Entertainment.
I wonder what ever happened to the promised HD version? The 720 is good but they'll never compete with Netflix, Amazon etc while not HD

Re: VM News Another Price Increase
 

I was just on £51 for 300mb n phone, going up to £57 plus the £3:50. Would be £60:50.
I phoned retentions and after 30 minute wait I got put through to a nice Gent who helped me out. This is first time in over 25 years I got a Darn Good Deal...I now pay £43 a month for 6 months, then £47 for rest of it. Pot Luck I suppose.

Re: VM News Another Price Increase
 

Does anyone know if there is rhyme/reason to who is getting the price hikes?

I used to get them a lot when I had Movies AND Sports, since I ditched Sports, not got anything this year:

https://www.cableforum.uk/images/local/2019/09/1.png

My contract ends in January though so maybe they are clever and realise best to NOT include in price hike to a customer they know will haggle?

Best to keep them paying more for as long as possible?

Cannot wait to get rid of TV and phone.

Having had cable TV for 20 years plus, tech has finally made ditching cable TV viable. I miss the days when the tech was new (Diamond Cable, Maybe 40 channels) and multiple channels were great but personally, when I want to sit on the sofa and channel surf, I just seem to get adverts, maybe just bad timing.

Been a fun ride :D

Re: VM News Another Price Increase
 

Virgin seem to be a lot more 'computer says no' this year - Took a lot more effort to get the price down. There also seems to be two levels of retention team now.

Was on 350meg (due to their cock-up), MixTV and phone for £45. Price was to increase to £63!
Now on the same but with a downgrade to 200meg for £48.

Seems reasonable given that the new TV packages seem a bit pants.

As with the last few years, the deal-maker seems to be comparing to Sky (more channels) and mentioning that download speeds on Virgin don't matter to you - "I just need the twenty meg upload" :)

Tom

Re: VM News Another Price Increase
 

I find Virgin is very pot luck with who you get on retentions. I actually put through a disconnection with the intent of moving provider as they didn't give me a good deal, but said other provider screwed the pooch so I rang up reluctantly to cancel the disconnection and got a much better offer and a good credit on the account.

Re: VM News Another Price Increase
 

With my discount ending at the end of the month, I tried phoning UK retentions 3 times only to get through to the one in India each time. They offered me a 6-month deal only, which has never happened before as it has always been 12 months, which I found strange. I ended up with a savings of £8 a month, not to be sniffed at, but nowhere near as good as the previous ones I have had. We got onto the payment for next February when my Line Rental Saver ends, I said that's ok, I renew it in early January, she said I can't as they don't do it anymore. What happens if I can't get through to the UK centre? Can anyone offer any advice?

Re: VM News Another Price Increase
 

What time did you call them? - They now run from 8>8pm in the UK apparently...

The guy I spoke to, mentioned the 'retaining team' had the ability to change the pricing.

Tom

Re: VM News Another Price Increase
 

Thanks for the quick reply.I tried around 10.30 ,11.00 and 2pm. Might try 8 pm when I ring next year.

Re: VM News Another Price Increase
 

As Tom said earlier, there seem to be different levels of Retentions at the moment.

I dialled 150 > thinking of leaving, but didn't seem to be put through to the UK retentions team. After declining their offer, I was asked to call the 0345 customer services. I went through the exact same menu as when I'd called 150, but got through to UK retentions.

The number is 0345 454 1111 - try calling that and you might get through first time.

Re: VM News Another Price Increase
 

Thanks for the phone number :tu:

Re: VM News Another Price Increase
 

Hi all , tried to call to get better deal

Currently on only 200mb for £41.74 been customer for over 7 years also i have no need for phone or TV and this constent price rise just pushed me to try to get new deal, Also happy to downgrade to 100mb i dont need 200mb although he said my internet use was extreme :erm: I know i would be fine with 100mb its not like the full 200mb is used at once

My friend across the road has been customer for less years and pays £27 for 100mb

Also i mentioned uswitch deals i see for new customers 100mb £27 12 months contract £35 setup fee he said I couldnt cancel and get family member to sign up is that true ?

deal i was given was £37 for 200mb which I thought wasnt good enough and when i asked i dont need 200mb he said 100mb would cost more :confused:

When i said talk talk and Vodafone do 67mb average for much cheaper and my neighbour is on vodafone and gets 60mb+ he said even though he is next door doesnt mean i will get that speed i can try and just cancel 30 days if it didnt , it was just back and forth with him

Guess i'll call again in few days and maybe get lucky with someone else

Thanks

Re: VM News Another Price Increase
 

Honestly, just vote with your wallet. You can get Vodafone or whatever for like £25 a month, sounds like that's all you need

Re: VM News Another Price Increase
 

Just say you want to cancel and ask to take your number with you. VM will call you back with a much better deal.

Re: VM News Another Price Increase
 

Hi, Thanks for the replies, I do wanna at least stay on 100mb just for the times when i download , the others are 55-60mb be stuck on 18 months and dont think i can use my own router like i can on virgin the router i use has been perfect and range is brilliant reading up the others dont make it easy to use own router

sooner or later i know the others will start offering 100mb+ to offer competition to virgin

also dont see that offer for new customers now 100mb £27 12 months

Re: VM News Another Price Increase
 

That's exactly what I did nearly a year ago now! ... no regrets at all!

Re: VM News Another Price Increase
 

I called again and got 200mb for £27 down from £41.74 , which i really cant complain about

12 months contract but price will stay the same for 18 months

been customer for 7 years never before asked about leaving she said the discount is calculated how many years been customer

Thanks All

Re: VM News Another Price Increase
 

Betting on an inflation busting price rise first week of Jan 2022. You can always rely on VM for a Happy New Year !

Expecting it to be significant given inflation, and they always like to well exceed that !

If you aren't in a contract I'd try and wangle a new deal now and you might avoid it. I did this in December last year and avoided the Jan increase.

Re: VM News Another Price Increase
 

They have more fast broadband competition from Openreach and the new FTTH companies like Hyperoptic And pay-TV content has reduced with the launch of Disney + taking channels out of packs. Will be interesting to see what they do.

Re: VM News Another Price Increase
 

Costs are increasing for everyone and companies can only absorb so much. The biltong retailer at our farmer's market said his meat price has increased massively recently and he has had to increase his prices. He reports that not all customers understand.

Re: VM News Another Price Increase
 

Inflation related rises are understandable, but VMs have been way in excess of that for a few years now. Maybe they'll surprise us in the New Year year and announce a price freeze or cut? What's the betting ? ;)

Re: VM News Another Price Increase
 

Well, except for 2020…

Re: VM News Another Price Increase
 

But how do you know if VM's costs are only inflation related? (I don't work in any capacity with the figures so I don't know.)

Re: VM News Another Price Increase
 

The calculation will usually be, if they put up prices, will the increase per customer be outweighed by revenue from the number of customers that they lose?

Yes, costs need to be covered but the days of large companies just slapping on a random margin are over, it's usually a far more sophisticated game than that.

Re: VM News Another Price Increase
 

Indeed, particularly now that people have far more choice.

Re: VM News Another Price Increase
 

(Some) people might have more choice but ultimately Virgin’s network upgrades have to be funded somehow and this will drive up costs unless they can significantly increase their user base.

Re: VM News Another Price Increase
 

I have noticed that the blurb at the end of most ISP's adverts states that there will be "an annual price rise each year".

Re: VM News Another Price Increase
 

Yes, it is becoming the norm unfortunately. One of the reasons I'm not switching to Volt is because my current mobile provider hasn't increased my monthly fee in almost 5 years whereas, at current level of inflation, O2 would increase my bill by 11% in April based on RPI (currently 7.1%) + 3.9%.

Re: VM News Another Price Increase
 

My Tesco deal holds for full 18 months another reason I took it :) however it's sim only found phone cheaper when bought separately

Re: VM News Another Price Increase
 

That is often the case.