Re: Please document any V6 issues here.
 

VM recommend the V6 is connected by Ethernet or power line. A second box Tivo/V6 can connect via Wifi.


Wifi reception can be variable for all sorts of reasons, thus VM's recommendations. Some people have no problems with wifi on both boxes. which is great. Those that do can't blame VM if they don't follow their recommendations.

Because of the nature of wifi, some people may require both boxes connected via Ethernet or power line

Re: Please document any V6 issues here.
 

I keep seeing ethernet or powerline. Before the box was launched, on the official Virgin Media forums the staff were stating that power lines were the 3rd option behind wifi and ethernet. Now I understand ethernet being the preferred option, that's been the case for years on any device. But everything I've officially heard has powerlines as the 3rd option and links such as this don't mention powerlines. https://my.virginmedia.com/content/d...V6_only_d8.pdf

I don't subscribe to this you can't blame Virgin if you're using wifi. If it's offered and been allowed to use to stream between V6 boxes then surely they need to take some responsibility. For what it's worth since changing to the 5Ghz mode on the network settings then the two V6 boxes have worked flawlessly on wifi.

Re: Please document any V6 issues here.
 

Same for me, 5Ghz on my wifi works flawlessly so far, although I appreciate this is early days.

Re: Please document any V6 issues here.
 

That'll be where VM's top fan said so :D

Of course in the real world (outside of VM fantasy land) people (us included) run wi-fi networks with many many devices on. We have - 2 laptops, 3 desktops, 3 printers, 2 phones - so that'll be 10 devices then.

Re: Please document any V6 issues here.
 

So what happens when the internet goes down, does that mean that you have no TV service?

Re: Please document any V6 issues here.
 

Yes, just as if you had a power cut, you would lose TV, lights, heating and all other electrical appliances.

It's not often you lose your broadband, though. If it happened to me, I would still have services from my arial, together with my DVD recorder recordings, so it wouldn't inconvenience me too much.

Power cuts are far more disruptive.

Re: Please document any V6 issues here.
 

TV comes via coaxial so as far as I'm aware if the Internet goes down, TV will be fine.

Re: Please document any V6 issues here.
 

Hmm, differing views here!

Re: Please document any V6 issues here.
 

I'm 99% sure if the Internet went down the TV service would be fine. Even the Virgin engineer told me the only bad side of the V6 is it connects to your broadband connection so if that goes down so does the TV but I didn't believe him as it makes no sense for that to happen.

Re: Please document any V6 issues here.
 

It would, for a few days at least.

I wouldn't recommend rebooting a V6 while it's got no network connection though.

Re: Please document any V6 issues here.
 

This has caught my interest, so how does that work then SP? I mean if the V6 is connected by WiFi, and the internet goes down, how can the TV service possibly continue if it has no connection to the internet?

Re: Please document any V6 issues here.
 

The TV comes through coaxial. The internet is used for apps like Netflix and EPG updates.

Re: Please document any V6 issues here.
 

I must have missed something here then, as far as I can see from posts on here, the V6 can be connected wirelessly, by WiFi from the shub, that right? If so then the V6 is not connected via a coaxial cable, correct? So if its not connected directly by coaxial from shub and the web goes down, then surely the TV goes down also, if i'm wrong here then can someone please explain to me how it works if there is no internet connection, thx

Re: Please document any V6 issues here.
 

Wrong. V6 requires both a co-ax and a home network connection. Normal TV channels continue to be supplied by co-ax.

Re: Please document any V6 issues here.
 

Thank you.

Re: Please document any V6 issues here.
 

No response to my post quoting YOU as stating that VM MANDATE you can't connect 2 V6's via wi-fi?

Starting to feel a bit ridiculous yet :D

Re: Please document any V6 issues here.
 

What kind of response are you looking for?

Re: Please document any V6 issues here.
 

That's reassuring. I thought you'd lose it all.

Re: Please document any V6 issues here.
 

I had a network switch (which fed the V6 box) fail, but the V6 box carried on working fine until turned it off to do something and then I could not get the V6 box to boot up.

I bypassed the network switch and tried again and the V6 booted up and worked ok.

Just to test I disconnected the network cable and the V6 just carried on working. Not sure how long it would work like this so I enabled the WiFi then plugged the network cable back in.

Re: Please document any V6 issues here.
 

I would imagine it would be like it was with the original VM TiVo: you'll lose On Demand and EPG updates for the duration of the outage but live TV services are fine. The boxes may not have a built-in modem anymore but presumably the V6 uses the Internet in pretty the same way except EPG updates are delivered through your web connection rather than through the coax.
We were without VM broadband for a few days last winter and TV on our TiVo's worked fine during that period. With the V6s I was playing around with my router settings when I first got them and frequently took the Internet down. TV continues until I started rebooting the V6s to pick up new DNS settings.

Re: Please document any V6 issues here.
 

I can't see any post where Spiderplant stated this?

Re: Please document any V6 issues here.
 

I said it here. Not sure what response OR wants though. It seems a perfectly clear post to me.

Re: Please document any V6 issues here.
 

Recently been having an issue with iPlayer and Netflix.

Screen goes black when I try and play iPlayer content
Screen goes red and then displays the error "content unavailable at this time, please try again later"

A reboot solves both issues for a while then it returns. Anyone else having this issue?

I also get the wake from standby issue too. Switch either the V6 or TV off then on solves this one.

Re: Please document any V6 issues here.
 

Just the fact that you and VM are wrong, wifi is perfectly capable of supporting multiple boxes (unless your walls are 10 foot thick concrete or your house is so large the V6 and router are like 500 feet apart), if the V6 can't hack another box on the same wifi network then it is a poorly designed hw/sw combo.

Go on, bring yourself to admit it, just this once.

Re: Please document any V6 issues here.
 

... or you have a fishtank, or plaster-reinforcing mesh in your walls, or your neighbours' networks are using overlapping channels, or there are other sources of interference, ...

In short, your opinions are based on experience of WiFi in your home. VM's are based on experience of WiFi in millions of homes.

Re: Please document any V6 issues here.
 

Don't want to get involved in this argument but where does it state that VM mandate only one V6 box on wifi and preferably on 5Ghz?

Re: Please document any V6 issues here.
 

Your arrogance is unbelievable. Through his job, Siderpland has both expertise and masses of feedback on real word experience of VM customers. Your expertise on these matters is pitifully insignificant in comparison.


When Spiderplant posts on here, it is to help people. When you pot on here, it is purely to moan.

Re: Please document any V6 issues here.
 

To be fair, while the tone of some of the comments may be a little hostile, the advice being questioned is quite confusing.

Re: Please document any V6 issues here.
 

Re: Please document any V6 issues here.
 

When I got up in the morning I noticed my v6 was not on standby as I always put it on standby when I go bed so I turned the TV on what I saw I have taken a picture of I couldn't get out of the updating screen so I turned the v6 on and off on the rocker switch which seemed to fix the problemhttps://www.cableforum.co.uk/images/local/2017/01/3.jpg

Re: Please document any V6 issues here.
 

Switched it on and nothing but "waking up" perpetually displayed.

Reboot required to clear this.

Re: Please document any V6 issues here.
 

Just leave it on, Richard.

Re: Please document any V6 issues here.
 

...And havng just sat down to watch the recordings from today, it hasn't recorded them again.

Is anyone else finding that the V6 isn't recording whilst in Standby?

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------

Think I'll have to, but I hate wasting power.

I'm interested to see if this is the reappearance of the old but that did this or if it's only my particular box doing this.

Re: Please document any V6 issues here.
 

I think the problems that occur with V6s on standby is a known issue, which should be resolved with a future update.

In the meantime the advice is not to use the standby option to avoid these problems.

Re: Please document any V6 issues here.
 

Thanks OB, I wasn't aware of that.

Re: Please document any V6 issues here.
 

On Thursday I had my old TiVos swapped out for a pair of shiny new V6s. Everything seems to be working well and I'm generally pleased with the new boxes. Over the next week I will be exploring their capabilities.

I managed to transfer my series links using the TV Anywhere page http://anywhere.virginmedia.com/tivo/boxswap/. However, I am finding it impossible to transfer my wish-lists. I have now tried three times and each time was pleased to see the message that I was successful and my request would take about 30 minutes to take effect - except that nothing happens and my new boxes remain wish-list-less.

Does anyone know how I can transfer my wish-lists to my new V6s? Help appreciated.

Re: Please document any V6 issues here.
 

They transfer over with the series links. If you look in the manage series links (I think it's called that) they should be listed in there.

Re: Please document any V6 issues here.
 

The only things in my Series Link + list are my series links. They all copied over from my former TiVo without problem. No sign at all of my wish-lists, which are almost exclusively film directors, either there or where they should be in Wish-lists.

Re: Please document any V6 issues here.
 

Well they definitely transfer over with the series links. Not sure what to suggest.

Re: Please document any V6 issues here.
 

Has anyone had any issues with the mini guide being really slow and unresponsive? Even slower than the old Tivo. The rest of the box is still really fast (including the full guide) and the mini guide hasn't always been this slow. It started after I came home from work and found the box stuck at 16% loading channel information, I waited an hour and it was still stuck so I rebooted and that let me watch TV again but the mini guide has been slow ever since. I have tried rebooting again but no difference.

Re: Please document any V6 issues here.
 

I had this but resolved it with a full reboot. No problems since.

Re: Please document any V6 issues here.
 

Is the V6 box usb live to connect and charge a phone i heard that someone said it was live another said it wasnt

Re: Please document any V6 issues here.
 

Sorry if this has already been asked but is there an known issue were one v6 (the one on wifi) keeps dropping it's connection. Mine has done it about 4 times now

Re: Please document any V6 issues here.
 

I had this problem. It appears that my superhub was set to 2.4g when it should have been 5g. Ring Customer Services, they should be able to get that sorted out for you.

My two wifi connected boxes work just fine now.

Re: Please document any V6 issues here.
 

I have just one problem, The virgin tv anywhere(Ipad / App Version: 4.0) app says the box stopped responding restarting the app resolve the problem. Does anyone have a more long term fix for this.


https://www.cableforum.co.uk/images/...2017/02/21.png

https://www.cableforum.co.uk/images/...2017/02/22.png

Re: Please document any V6 issues here.
 

Thanks for the reply old boy. Would that work for the SH3 as I thought you could not pick and it just assigned what ever was best. I've tried searching for 2.4 and 5 using wifi on my phone and only get my SH3 no other options

Re: Please document any V6 issues here.
 

If you go into the SH3 settings you can rename the 2.4GHz and 5GHz networks so you can select them separately.

Not that switching to 5GHz is guaranteed to fix it for you. That depends on the signal issues you are experiencing. But it's a good place to start.

Re: Please document any V6 issues here.
 

I renamed the 2.4 signal and I found it solved my issues

Re: Please document any V6 issues here.
 

Thanks all I'll try that tonight

Re: Please document any V6 issues here.
 

A couple of times I've had my v6 cutting out - the screen goes blank and sound goes off for a second or half a second, then comes back on. This keeps happening in fairly quick succession (I tried uploading a video showing it happening, but the upload kept erroring.)

The first time this happened it seemed to stop after I switched the box to standby and back on again. The second time I had to reboot the box.

Is this a known issue?

Re: Please document any V6 issues here.
 

Ben or SP would be able to remark on that but suffice to say as with all new boxes with whatever company it is with there will always be bugs and glitches to iron out sadly.

Re: Please document any V6 issues here.
 

That's not very good now is it, in fact that's really poor imo, hence the reason that i am hanging back on getting a V6 until things settle down, in fact i may even dump VM for TV soon, as i'm fed up with the constant price increases, and the offers being handed out to new customers.

Re: Please document any V6 issues here.
 

It's worth trying basic things to rule out basic causes.
Try a known working HDMI lead (from another working connected device), and try different inputs to your TV


Also, check the video output setting on the V6.


My Telewest supplied HDMI cable on the V+ caused similar issues when I first got it years ago; a new HDMI cable fixed it. HDMI handshake can cause all sorts of problems as well.


It may not be any thing to do with these things, but at least you've checked the basics before getting an engineer out.

Re: Please document any V6 issues here.
 

Actually that isn't a reliable test. I've come across several HDMI cables that worked fine with an old TiVo, but cause blanking pictures or box lockups when used with a V6.

Re: Please document any V6 issues here.
 

So, is there anyway to validate an HDMI cable then?

Re: Please document any V6 issues here.
 

Nothing from my old TiVo was successfully transferred over.

Re: Please document any V6 issues here.
 

I've found it to be hit and miss.

Sometimes it copies first time - sometimes after 2-3 tries.

I've had it stilll no copying after 5-6 tries and have given up.

Re: Please document any V6 issues here.
 

I've had this problem too. All of my series links transferred over from mm old TiVo without problem but despite repeated attempts my wish-lists will not for some unknown reason. I've raised this with tech support and they are looking into it and (hopefully) getting back to me before the two weeks allowed for such transfers is up after which it will no longer be possible.

Re: Please document any V6 issues here.
 

I've had this also. It happens out of the blue when I've changed channel. And persists until I turn the box on and off

Re: Please document any V6 issues here.
 

I thought this was a similar issue with the earlier reports of the V6 box not waking from standby, but it does appear to be slightly different, and has only just started.
I have a Samsung UE40KU6100 television. When I turn the television on first thing in the morning there's no sound or picture, but the V6 box is showing as awake (white light). If I change the television source from HDMI to "television" (i.e. Freeview) and back, then the picture and sound come back.
I've tried using more than one of the television HDMI ports and it's the same with both.
It seems to happen when television or box haven't been used for a while (and I've also had the box sleep and wake, and stay awake all the time with suggestions on). This didn't start to happen until last Friday, and now it's every morning.
Has anyone else had a similar issue?
Does anyone have any idea what is causing the issue and what the solution might be?

Re: Please document any V6 issues here.
 

Not apart from trying them with a V6. New cables supplied by VM should be to the required spec, but I've learned to be wary of old or customer-supplied ones.
I agree in OLDGOLD's case it may well be an HDMI problem.

Re: Please document any V6 issues here.
 

Is HDMI cable likely to be the cause of my issues above? (No picture on Samsung when it's turned on in the morning and have to switch to television and back to HDMI for a picture from the V6).

Re: Please document any V6 issues here.
 

That's more likely a compatibility problem. Is it a direct connection from V6 to TV, or do you have any HDMI switches/splitters etc? Have you checked the TV firmware is up to date? If that doesn't resolve it, you might have to wait for the next V6 software update for a fix

Re: Please document any V6 issues here.
 

Replacement remote on the way as this one randomly loses pairing with V6. Known issue apparently. Other forum reports that if you squeeze the base it works properly!

Re: Please document any V6 issues here.
 

Direct connect. I only noticed it from about Friday last week.
Yes, double-checked this morning that television software was up to date (it's set to update automatically).
I notice at least one other person has the same issue, but another with a Samsung television doesn't have the problem.

Trouble is VM could easily pass the issue off as fault on television, whilst they pass it back to VM.

Re: Please document any V6 issues here.
 

I am getting a V6 installed tomorrow.

2 questions to ask. Does the instal guy, have to install new cable. And the Tivo box that we have already, do we keep this , and can we transfer over shows recorded on it - the old Tivo box.

And has anyone had any trouble with it. As l am the first to complain.

Re: Please document any V6 issues here.
 

Have you actually read this thread Arthur?


Bear in mind that those who don't have any issues generally won't post on this thread. Therefore it is impossible to ascertain from this thread the percentage of people with issues. Personally, I've had non.

Re: Please document any V6 issues here.
 

No, not if it's replacing an existing box.

That depends what you agreed when you ordered it.

You can't transfer them, but if you keep the old box and have it connected by Ethernet to your SuperHub, you'll be able to watch its recordings on the V6 (and vice versa).

Even if you don't keep the old box, you'll be able to copy your old Series Links to the V6 via the TV Anywhere website.

Hey, that was 4 questions!

Re: Please document any V6 issues here.
 

Spider, thank you for that. Just curious.

I was under the impression that the V6 was a powerful box and needed extra Fibre Cable, so that it had super BB.

As when we had the original Tivo installed. We had TWO different types of cable coming into the house, which caused terrible problems.

And when we had an engineer call yesterday, as out old Box upstairs was faulty. The engineer replaced the one sent to us by courier was faulty.

And the joke was that we were told to buy extra cable at 50p a meter from our local hardware store. Which the engineer was surprised at.

Re: Please document any V6 issues here.
 

someone posted a possible solution here

Re: Please document any V6 issues here.
 

Yes, I think that some of the issues that people are reporting with the V6 boxes are caused by other equipment they are using or people making changes to the set up in their homes.

Re: Please document any V6 issues here.
 

It's difficult to determine - especially in this case, as it was working fine for a month before it started to cause issues.
I've changed the settings and will update the thread with the results tomorrow.

Re: Please document any V6 issues here.
 

I changed the HDMI cable and *fingers crossed* the problem seems to have gone. However, I would say that I haven't spent a huge amount of time watching TV since I changed it. But so far, I haven't had any problems with the new cable.

Re: Please document any V6 issues here.
 

Yes l can certainly agree with that PB.:)

Re: Please document any V6 issues here.
 

That possible solution did work.
So I cancelled the engineer visit, and advised them of the solution should it crop up again.

Re: Please document any V6 issues here.
 

I have two V6 boxes, both connected to WiFi. On the one box, the other one shows up and I can access it to watch programmes that are recorded it. But on that box, the other one shows up in grey with a big exclamation mark next to it. When I click on it it says that it can't connect and that it may be switched off.

Can anybody explain why I can only stream from one box to the other one way?

Hope that makes sense.

Re: Please document any V6 issues here.
 

Rebooting might help.

Re: Please document any V6 issues here.
 

Had my V6 installed last Tuesday, Mostly going well after the first week.

The only issue I have had is the video output settings go back to 576p and says all others are not supported. This happened on first install and yesterday.

To fix it I need to go through the output test and then I select all 3 1080 options.

Anyone else seen this?

Re: Please document any V6 issues here.
 

HELP.
We have just had the V6 installed, much to the rush of the engineer. He stayed for about twenty minutes. He believe it was a service call. And not an Instal. The V6 was for someone else. And not us. Apparently they get an Hour for Instal, and 30 minutes for service.

We had a brilliant picture on our TV with the old Tivo.

With the new V6, we are having problem on getting the correct picture on our TV now with the picture being misty.

The engineer told us it will take 3o minutes for the box to align itself with our TV and all the channels to come onto the system.

Any ideas of how this can be fixed. My wife is wizard at all techno stuff, but this new V6 box has baffled.

Surely we should not have to change settings on the TV ? The engineer was more worried about getting points for install

Re: Please document any V6 issues here.
 

I hate it when it's wrongly booked in as technicians are overrouted as it is. Misty picture s is an unusual way to describe a picture, to me it sounds like a TV setup issue not a V6 issue. You could go into the V6 settings and make sure it's setup for at least1080 in the display settings.

Re: Please document any V6 issues here.
 

Cheers Jb66.
I think what it was, the engineer said he wasn't given three more jobs to do. And he was only doing the job six month. And that he was rushing it.

Someone else is going to be without a box tonight.

The wife is still trying to fix the problem now.

Why cant VM engineers take there time when doing this work. As at the end of the day, its us the customer that is effected.

Cheers

Re: Please document any V6 issues here.
 

If engineers take there time then they cannot get all their work done in a day unfortunately.

From 0800 to 1900 it's go go go

Re: Please document any V6 issues here.
 

Strange issue with one of our V6's last night

Whilst recording and watching Elementary on sky 1 HD last night (most recent episode) the V6 suddenly restarted!!

So we switched to Sky plus 1 and started watching (did not record) it again one hour later.

At exactly the same point the V6 re-started again!!

V6 appears to be behaving itself on all other recordings/programs

Any ideas or suggestions to explain this behaviour

Tel

Re: Please document any V6 issues here.
 

It did this with Modern Family the other week though I wasn't watching it live just the recording. That was Sky One too.

Re: Please document any V6 issues here.
 

It happened to me with both these programs as well. My wife insisted on trying twice more to watch Modern Family and both times it re-started at the same point.

We haven't tried to rewatch Elementary but we are intending to do so tonight from catch up - hopefully it will not cause the same problem. (I'm assuming I can get it on catch up - I haven't checked.)

Re: Please document any V6 issues here.
 

Sky have probably embedded something in their channel feed to screw up VM boxes. I'm joking of course (although it wouldn't surprise me if they did ;) )

Re: Please document any V6 issues here.
 

Oh dear you might upset some of the old boys on here now.;)

Re: Please document any V6 issues here.
 

I've just watched the recording of Elementary that I recorded from Sky Living HD last night and it crashed the box. I haven't risked trying again yet. I've also recorded it on my regular TiVo and that can play past the crash point. I've set the Sunday repeat to record on the V6, I'll see if it is any better.

Re: Please document any V6 issues here.
 

Yesterday my son tried to watch this week's Elementary on 'the kids' V6 box. It crashed. At the same point each time. So he watched it over the network off 'our' box (through theirs) and was successful. Tonight I tried to watch it directly on 'our' box and it crashed at the same point. Strange.

(Nobody ask why we are recording the same program on two v6 boxes please)

Re: Please document any V6 issues here.
 

Too many issues now coming to the fore with the V6, I aint buying until these are fixed, seems like a rushed job to me!

Re: Please document any V6 issues here.
 

Most of us don't have any issues, Max. It's far better than the old Tivo.

Re: Please document any V6 issues here.
 

As Usain would say its breaking world record pace in this household compared to the venerable snail of old.

Re: Please document any V6 issues here.
 

My pair of V6s are two weeks old today and, at least so far, not a single problem.

Re: Please document any V6 issues here.
 

How? I didn't think that we had Sky 1 +1 on VM??

For the last three weeks every Mondays 8:30pm showing of Coronation Street has stopped recording after two minutes!?!?

Re: Please document any V6 issues here.
 

Perhaps the V6 AI trying to tell you something.... ;)

Re: Please document any V6 issues here.
 

Lol, I actually record it for the woman that does my ironing as she wanted something to watch (she does bar work at night when it's on).

She never got chance to keep up, so asked if she could watch CS whilst ironing.

Re: Please document any V6 issues here.
 

I have had my two V6s for three weeks now and yesterday evening I encountered my first glitch when Netflix froze soon after launching. A re-boot fixed it. Could this be the end of civilization as we know it?

Re: Please document any V6 issues here.
 

No as there will always be bugs and glitches with new boxes as the wise sages of this forum did state.

Re: Please document any V6 issues here.
 

The same thing happened to me last night (Twice!). I forwarded a bit past the point where it restarted and the rest of the episode was fine. Odd!

Re: Please document any V6 issues here.
 

I had two V6 boxes installed on Monday last. I intend to give my opinion on the boxes in general as soon as I have had some experience of their performance.

There is one major issue that I am experiencing straight off and it is the attached image shows what a Youtube screen looks like when I am playing any content. This black box is superimposed on the screen and appears to show a live readout of statistics of the current screen. I have not found a way to make it go away. As a result Youtube is unwatchable. It's only visible on the Youtube app. Whats more remarkable is that it only appears on one of the boxes. The second box works fine.

Any ideas?






Attachment 26901