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-   -   TiVo : Breaking your contract with VM. (https://www.cableforum.uk/board/showthread.php?t=33703611)

OLD BOY 31-10-2016 19:44
Re: Breaking your contract with VM.
 
Quote:
Originally Posted by RichardCoulter (Post 35866826)
True, but I guess that they will have their own internal ways of monitoring their employees.

My intention is to go with Sky for one year and get them to replace my faulty satellite wiring, but they do have a habit of enticing customers to stay with offers that are very difficult to turn down. Even though I dislike them, I can't argue that this is sound business practice.

VM on the other hand appear happy to let long term customers go, it's being badly run since LG took over to a jaw dropping level.
The real problems relate to the slow legacy Tivos that LG inherited and the lack of Sky Atlantic.

The Tivo will be replaced by the V6 box in a few weeks and the absence of Sky Atlantic is caused mainly by Sky, who don''t want it on other platforms. That includes BT and Talk Talk, and this was the position before LG took over.

So, please remind us of what you think Liberty Global have done wrong in your eyes. I think they do actually have a strategy for the future which is credible.

1andrew1 31-10-2016 19:56
Re: Breaking your contract with VM.
 
Quote:
Originally Posted by OLD BOY (Post 35866838)
The real problems relate to the slow legacy Tivos that LG inherited and the lack of Sky Atlantic.

The Tivo will be replaced by the V6 box in a few weeks and the absence of Sky Atlantic is caused mainly by Sky, who don''t want it on other platforms. That includes BT and Talk Talk, and this was the position before LG took over.

So, please remind us of what you think Liberty Global have done wrong in your eyes. I think they do actually have a strategy for the future which is credible.
I'm not a fan of price increases but I think VM has done well under LGI's ownership - VM mobile gained the iPhone which it never had before, the cable network is expanding, there are vastly faster speeds, missing channels have been added, on-demand enhanced, original content is being commissioned and a V6 box is being tested as we speak. And, it's important to remember that VM has a mobile offering whilst Sky's has been coming soon for months! Roll on 4G though!

RichardCoulter 31-10-2016 22:48
Re: Breaking your contract with VM.
 
Quote:
Originally Posted by OLD BOY (Post 35866838)
The real problems relate to the slow legacy Tivos that LG inherited and the lack of Sky Atlantic.

The Tivo will be replaced by the V6 box in a few weeks and the absence of Sky Atlantic is caused mainly by Sky, who don''t want it on other platforms. That includes BT and Talk Talk, and this was the position before LG took over.

So, please remind us of what you think Liberty Global have done wrong in your eyes. I think they do actually have a strategy for the future which is credible.
Not sorting out the old boxes, not commissioning a new box on time, missing channels, everything is always "coming soon"...

OLD BOY 31-10-2016 23:22
Re: Breaking your contract with VM.
 
Quote:
Originally Posted by RichardCoulter (Post 35866864)
Not sorting out the old boxes, not commissioning a new box on time, missing channels, everything is always "coming soon"...
All of which were legacy issues inherited when LG took over. It takes time to have a new box designed, manufactured and get all the bugs out. Your criticism is unfair.

You would be the first to complain if they brought out a new box that didn't cover all bases and was riddled with bugs that had to be sorted out.

Rob King 31-10-2016 23:42
Re: Breaking your contract with VM.
 
i rang customer service today to get a better deal they dropped the price by £25 a month and gave me a new 12 month contract the guy said when the new V6 box comes out in 2 Months time he said ring up and will give me a new contract without having to finish the old contract off

pip08456 01-11-2016 00:37
Re: Breaking your contract with VM.
 
Quote:
Originally Posted by Rob King (Post 35866873)
i rang customer service today to get a better deal they dropped the price by £25 a month and gave me a new 12 month contract the guy said when the new V6 box comes out in 2 Months time he said ring up and will give me a new contract without having to finish the old contract off
You do realise the new contract will more than likely come at a higher proce.


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