Re: More price rises
 

When you receive notification you can accept the price rise and continue in your contract, or phone up to renegotiate/cancel as the price rise gives you an opportunity to cancel the contract without penalty. If you do not negotiate/cancel 30 days from notification, I understand you are deemed to have accepted it and then continue to be tied in for the duration of the original contract.

I only negotiated my current deal around 5 months ago (after the last price rise), so am awaiting the notification before contacting them again. As the last time involved dropping various services and a V+, I am not as worried about negotiating this time as I am quite prepared to go to Sky. The only potential issue is wanting to keep Virgin broadband (though wel served for Fibre now, so maybe not as much as a leap?) - knowing my luck they will want as much for line and BB as I am currently paying for TV, broadband and phone!

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I have only the M tv in the bedroom as I have Freesat in the living room, I kept it in case the freesat dish failed at some point, but still have landline and broadband, I pay landline for the full year which helps, But V M is getting too greedy,

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So have I, but Chad has explained earlier that you cannot get this refunded. They don't tell you this :(

This might put a spanner in the works for me to cancel, if so I'll just drop down to TV M.

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Do outbound retentions normally ring after you've cancelled? It's been a few days and wondered if I can expect a call possibly to get me to stay or will they just let it cancel?

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I am waiting for my letter, going to get bt Unlimited Infinity 1 , there doing a half price offer at the moment , £10 + £18.99 line rental I will then be able add bt sport for £5 to the sky Box Sets Bundle includes all the HD channels for £19 as 50% off Sky TV for 12 months for Virgin Media customers when joining online so that's a total of £53 that will save me about £17 a month. unless when I canceller virgin they come up with a good offer.

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Well thats my Sky Q ordered.

VM contract ends today so just to call and give my notice.

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well that was hard work trying to cancel my service. Guy kept trying to offer me stuff even though I made it clear I was not interested.

Best offer was 6 month loyalty discount and Sports and movies discount taking it to £78 for 6 month and then up to 98 for the other 6 month. Not worth it.

Sky Q install is 17th Sept.

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Suprised they didn't tell you how there new box will be able to record more and be vastly superior in every way just like their broadband.

They are all the same Sky usually tell you how you'll lose Sky Atlantic blah blah......

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Now steady on old boy as l don't want you getting a heart attack.;)

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He did try but I kept saying I wasn't interested.

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well ordered SkyQ last night

2TB SkyQ box
box set with sport and movies
multiscreen pack
£50 pre-paid mastercard

all for £41.40

I'm keeping the virgin internet as we don't have Sky / BT fiber.

and it still works out cheaper currently I pay £75 a month now I will be paying £73 so in effect I'm getting sports and movies and multiroom for free.
and for the cherry on top £110 quidco cashback.
very happy days.

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This looks a great deal. How did you get the discounted Sky Q package?

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http://www.moneysavingexpert.com/sho...heap-cable#sky

https://promotioncode.sky.com/campai...affiliate=true

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Are there any offers on fttc to go with the Sky Q ones?

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Got ya - thanks. I hadn't realised you could combine it with Quidco. I think that's my mind definitely made up! :)

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There is, I got a full package from Sky.

If you take Sky Sports with your package then you can get Sk Fibre for £10 a month instead of £20.

I got all this for £74.80

2TB Sly Q
1x Sky Mini
Boxsets package
Sports and Movies in HD
Home phone
Unlimited anytime landline and mobile calls(Free for 12 months)
Up to 38Mbps Fibre BB

£20 new line install
No fibre activation charge
£10 install of Sky.

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Never ending ,They just put prices up all the time

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How much are virgin charging you just for bb and what speed

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50MB - £32.25
100mb - £37.25
200mb - £45.25

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I'm thinking of dropping the landline and just having the XL tv and BB.

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you wont save owt doing that the landline is basically the reason you get the bundle cheaper its your discount and their free money.

you will find dropping the line your price might go up.

Re: More price rises
 

I got the email today of a £3.49 price increase. So I phoned Virgin to cancel everything and I'm off to Sky with the Money Saving Expert offer!

Getting it installed on the 17th October. :D

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we cancelled just kept the internet we was never offered a deal of any kind as soon as I said were moving tv to sky he moved straight to say give me one min while I do the keyboard tapping all done a dusted in 5 mins.

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Sounds like a smart move. No point in wasting time trying to bribe people away from a loss-making deal from Sky. They'll just keep asking for discounts and continue to be unprofitable. Better to let the competition lose a few pounds on them.

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I haven't got letter yet or email surname starts with a B so is it region by region? West Yorkshire here

My mother, mother in law and sister in law haven't got anything yet either

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Same area here West Yorkshire, surname begins Y.
E mail received over weekend.

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you don't have to wait for the letter before you cancel

---------- Post added at 13:43 ---------- Previous post was at 13:39 ----------

Sky maybe losing a few pounds but Virgin are losing a hell of a lot more.
After my 12 months are up theres a good chance Virgin may have a good deal for new customers then I might return.

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In the short term thats probably true, but its not good for your long term business if all your customers move away, and tempting them back will cost.

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My landline was disconnected over the weekend but I'm only 10 days into my 30 days cancellation notice. when I called to enquire about this virgin said Sky had requested it and then we got chatting about why I left virgin.

anyway, they offered me the VIP package for 92 a month (74 + line rental) ... with Sky it would cost me 78 a month for same package + 76mb broadband, so I figured for an extra 14 a month 200mbit is worth staying for.... so I've cancelled my move to sky and staying with virgin... for now :)

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Not really. If it costs VM more to supply you than they would be receiving from you if they matched the Sky deal they're losing less than if you just leave.

---------- Post added at 14:46 ---------- Previous post was at 14:43 ----------

I suspect a part of it is the bet that Project Lightning will offset it, which it seems to be.

Speaking with people many are saying that broadband needs to get more expensive in order to keep up with customers' demands. VM don't make very much from TV as far as I know. Telephony is due a transition in the not too distant.

Besides the most expensive part of acquiring the customer, building the network then the drop to their home, is done. Intro deals and providing CPE as a loan are a different matter.

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Still no notification yet. Sky ought to do a TV advert to tell VM customers that they can cancel due to VM price increase.

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I pay £72.98 all xl and extra box discounts applied after the new quote it will be £79.72 with new £3.49 cost and so called discounts carried over.

I dont think so as calling back another chap said only one discount will be carried over not 2.

I asked how much to downgrade to L tv and loose a tivo box £74.73 to downgrade xl phone to talk evening and weekends £71.73 and from 200 meg to 100 meg £66.73

Would leave me with 1 box, large tv, 100meg bb, talk evening and weekends line rental £66.73

At a loss now unsure what to do.

I definitely want to keep the broadband but £45.25 just for 200, 100 costs £37.25

Only option im looking at is 100 meg bb and tv with sky loose landline all together.

Sky pack £20.40

57.25

Any advice as having internet with sky etc is not an option

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.... wait to see what the rest of the price rises/bundle changes this week will be before deciding.

But you can't really "lose" the landline. As I was saying here the other day, it's just too expensive taking one service from one supplier and a different service from another supplier. That's why they all bundle.

I'm waiting for the price rises this week and the new tivo prices (October launch according to another thread) and then make a decision.

But one option for you, could be bb with virgin, freeview tv and now tv with the possibility of adding netflix and/or amazon too. Depends what you want and what you're prepared to pay for it.

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I got my email notification today and phoned them. The advisor said that he could not stop the increase, as it is going across everything. But he did increase my broadband from 152 to 200 and reduced my bill by £3.00 for 6 months.

I am happy enough with that, as it give me some time to sort out non Virgin email addresses.

Also in West Yorkshire. Surname begins with a T..

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I booted the the tv and phone line they told me theres a promotion on stand alone internet so I got 200Meg at £39.25 instead of £45.25
the sky offer of box set with movies and sport for £29 I don't need a phone as every one in the house has a mobile.

Re: More price rises
 

After you decided to ditch the TV and LL and go standalone BB only :) Did they then offer you the phonline that is REQUIRED for tv 'lol that makes me laurff' for free ? They did with me :)

It's insane that they insist you take a landline and pay for it of course so that they can then offer you a bundle deal regarding the tv.

Why not just let you choose what you want :) Like the butchers does as an example.If you want to buy pies yea thats cool.But if you want some steak and the butcher insisted that you also need to buy some sausages you would tell him where to stick his sausages :2up:

The landline that VM insisted i take when i had TVXL never got used but i had to have it and PAY for it of course..

But when i said hey VM i dont want the landline or the tv i just want broadband they said yea thats cool :) But while your here on the phone why not just have that landline for free. you know the one we insist on if you take tv. in fact dont just have it for free we will reduce the cost of your standalone bb by 2 quid a month.

So they would actually be paying ME now for the landline :) ok it would only be 2 quid a month but its kinda crazy them paying me 2 quid a month for something that they insist i take if i want tv :)

Not sure if i inserted enough :) :erm: :)

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I ended keep the same price but loosing 100meg as was in 200meg do pay £72.98 still can live with that until further price hikes

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There is a fundamental misunderstanding of what telephone line rental is and companies are quite keen to keep it that way.

When the telcos (BT or VM) install the telephone line, obviously there is a cost to them at that point of install, but after that no more cost to them, yet the telcos keep charging for "line rental." The reason is, it is in fact a connectivity fee. You pay to stay connected to their network.

If in the near future, VM move over to VOIP, telephone line rental will remain, under a different name....Regardless of the service(s) you take there will always be that £20+ (by then) "telephone line rental" charge.

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Yeah, it irks me to no end that Virgin still pushes the telephone line. There's no need for it at all, but because they make huge profits on it, they'll keep pushing it.

Re: More price rises
 

According to this article
http://www.ispreview.co.uk/index.php...d-package.html

Virgin is about to launch the following new packages:

Big Bundle Triples

– Player Bundle: up to 50Mbps fibre optic broadband, 70+Channels & Phone only £12 a month for 12 months (£26 a month thereafter)

– Mix Bundle: up to 50Mbps fibre optic broadband, 150+Channels & Phone only £18 a month for 12 months (£31 a month thereafter)

– Fun Bundle: up to 100Mbps optical fibre, 180+Channels & Phone only £26 a month for 12 months (£41 a month thereafter)

– Full House Bundle: up to 100Mbps optical fibre, 230+Channels, Sky Cinema & Phone £30 a month for 12 months (£52 a month thereafter)

– Full House Movies Bundle: up to 200Mbps optical fibre, 230+Channels, Sky Cinema & Phone £45 a month for 12 months (£77 a month thereafter)

– Full House Sports Bundle: up to 200Mbps optical fibre, 230+Channels, Sky Cinema & Phone £55 a month for 12 months (£87.50 a month thereafter)

– Full House Sports & Movies Bundle: up to 200Mbps optical fibre, 230+Channels, Sky Cinema & Phone £62 a month for 12 months (£94.50 a month thereafter)

– VIP Bundle: up to 200Mbps optical fibre, 230+Channels, Sky Cinema, Sky Sports, bigger 1TB TiVo Box, more HD Channels, A V HD box for another room & Phone with Unlimited Calls £68.50 a month for 12 months (£101 thereafter)

I can't find this information anywhere else though...

Re: More price rises
 

Very interesting, hope it's true, £12 a month? :shocked:

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Phone is going to £19pm so £31 pm, if you can actually wrangle it.

Re: More price rises
 

nope no questions about land line just that if I wanted to keep landline it would be 48.25.

we never used the land line in the 16 years we had virgin.
it was there just purely for the discount.

---------- Post added at 08:11 ---------- Previous post was at 08:04 ----------


those prices are no different to the prices now just more selection in the bundles plus there not including the phone line cost of £19.

Re: More price rises
 

The list isn't accurate. For instance all the Full House bundles come with VIVID 200.

http://www.virginmedia.com/shop/bundles.html

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Any changes to the Mates Rates package, Ben?

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I'd expect so for new sign ups (and possibly for bundle changes) but not had the details yet.

Re: More price rises
 

Awesome, cheers Ben!

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Ben, can you confirm that customers can cancel without penalty before getting the price increase notification?

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There's nothing on accounts to log if a customer has been sent anything like that and even if there was, agents wouldn't bother to check it.

Re: More price rises
 

I would expect they need to wait. The letter is triggers the appropriate clause in the T&Cs.

Re: More price rises
 

I phoned to cancel a short while ago as I am taking up the MSE offer, but got a recorded message saying they were busier than usual and we're unable to answer my call. It then said to call back after 8am tomorrow and disconnected me. Looks like there are a lot of disgruntled customers out there.

Re: More price rises
 

Just phoned to cancel and was told I still had 10 months of an 18 month contract. Currently paying £58 for 200mb, talk anytime and xl tv with movies. The best they can offer me is £84. I am disputing the fact I am in an 18 month contract because I specifically told the guy I only want 12 months I won't agree to 18 months when I recontracted around Christmas time. Been customer for quite a few years now. Seems a bit underhand. I have raised a dispute.

Re: More price rises
 

just tell em you got a letter in post that says the price is going up and virgin have broken the contract by the price rise tell them your entitled to leave the contract with 30 days notice and no penalty.

although if your paying £58 for 200mb, talk anytime and xl tv with movies you have a very good deal

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I haven't had a price rise letter though. I haven't paid any of the inflation price rises in 7 years either. Just always rang up to say don't want to pay it and got that agreed.

Re: More price rises
 

Why do you want to cancel then :D

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Because I don't want to pay £84 a month when my deal ends in September. I've had a good run, always been offered a good deal when I've asked for one for the last 7 years. Last time I didn't even ask for the sky movies I was offered it. I guess my luck has run out.

Re: More price rises
 

Update. Managed to cancel no penalties now. Ordered sky for 28th September. Sky Q 2TB one extra mini box, sky cinema, anytime phone calls, voicemail and fibre unlimited £58 for 12 months. Now to get a 4K TV!

Re: More price rises
 

...what's the speed of the broadband on that package you were offered? Seems mightily tempting.

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Only 35-40 meg estimated but hey some sacrifices must be made. The sky Q multi room worked out almost same price as the regular sky + HD multi room.

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I called VM on Monday and told them to cancel everything as I'm now moving to Sky with the MSE deal!

I'm getting all this installed on the 17th Oct!

Box Sets with Sports & Cinema for 12 months = £29.40 (Saving £44.60)
HD basic for 12 months = £0.00 (Saving £6)
Sky Broadband Unlimited for 12 months = £0.00 (Saving £10)
Sky Talk Anytime Extra for 12 months = £0.00 (Saving £8)
Sky Talk Line Rental for 12 months = £11.31 (Saving £6.09)

I'm really happy with that!! :D:D:D

Re: More price rises
 

Glad you're happy but just FYI you are not on a fibre based package so if you are on top of your exchange you will get about 21Mb, otherwise it will drop off rapidly the further you are away.

May not be a problem but I noted you have XXL on VM. This will be quite a comedown.

---------- Post added at 02:18 ---------- Previous post was at 02:17 ----------

Thanks for sharing the deal by the way. I can see why VM aren't bothering with trying to match this. Ludicrous pricing to win custom.

Re: More price rises
 

I can see why they can't get near the current sky offers but, I'm my experience, they're not even trying to offer anything. The best I was offered was £84 a month for 200mb, talk more anytime and full house tv, which is too much for my wallet. I was willing to keep paying same price even after dropping sky cinema, but this wasn't an option. I guess they rely on people's reluctance to spend a few hours over a few days sorting things out.

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The broadband speed doesn't really bother me, For what I do on my laptop I can do on my phone. (Facebook, Twitter, Emails etc) And I'm in a good 4G area on O2.

If it's that bad I can always upgrade to fibre. I'll just have to wait and see.

Re: More price rises
 

I've just had the letter come through yesterday for the price increase which at the end of my deal in OCT will put my price up to £100.50

She's going to call them next week to try and get a deal as not fussed about the 200mb BB or the sky crap movies that repeat crap day in day out.

Happy to drop to 50mb if needed and L tv

I'm wanting at least the 50mb BB if I were to stay with just BB and get sky for tv as want the kids tv for nick JR and nick jr 2 for daughter what deal do you think would be best for me with sky/vm mix?

Re: More price rises
 

If you're not fussed about the speed I'd suggest to move the whole lot to sky right now. Plus they're doing only 12 months contract on most combinations, I see virgin have gone back to 18 months.

Re: More price rises
 

When's the cut-off for not getting the price increase letter/email? I'm fully expecting the sting to come but I've not received any notification yet. At what point can you rest easy?

Just checked my Sky Sports 1 & 2 is £31.75 with Virgin yet if I go to sky via the MSE link it's £27.50 and it includes HD Sports, which Virgin you have to pay extra for. (I know you usually do with SKY but not through the MSE offer) Not much of a saving but could be a clincher.

To be fair I've gone through the MSE link and it's not offering a great deal less than what I'm paying now with Virgin, and i'm not concerned about the free rewards.

I might try a spell living like a caveman and tell Virgin to cut me off everything. Kind of like a social detox...mmmm.

Re: More price rises
 

Wish my letter or email would hurry up, going to cancel, had my fill of price rises this year.

Is the timing based around your billing date as to when you get the price rise notification?

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Sky still charge for HD Sports too. It's £6 a month.

I got a great saving from the MSE offer. Full package cost over £137 and it's only costing me £74.80 which is about £8 less than my VM package which doesn't even include Sports and Movies or a second box.

Re: More price rises
 

Don't worry about the letter/email, just ring them and tell them you wish to cancel due to the forthcoming price rise. They should just process your request as it's your right within their T&Cs.

Re: More price rises
 

Thanks for that, will call them and get it sorted.

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Cancellation done, it was very easy not even an attempt to keep me as a customer.

Re: More price rises
 

Had a call from retentions today. Best offer was £74 if I drop sky cinema and go down to 100mb. Was also offered cinema and sports free 6 months. I politely declined.

Re: More price rises
 

VM price rises being picked up by the tabloids:

http://www.dailystar.co.uk/tech/news...on-paying-more

http://www.thisismoney.co.uk/money/e...-49-month.html

Re: More price rises
 

VM simply cannot keep increasing prices like this. That eans they have increased pricea FOUR TIME in 18 months.

There are NOT any new channels tthey are putting out. + channels are NOT new channels.

They cannot say that the BB is the best. Our one is rubbish.

They are simply ripping off customers. And while customers keep paying. VM will keep putting prices up. Outrageous.

Re: More price rises
 

So why are you still a customer? Is it because it gives you one more thing to moan about?

---------- Post added at 08:33 ---------- Previous post was at 08:26 ----------

Here's the rub though, this applies to BT, Sky, etc, too.

An increase in both quantity and quality required, streaming is less forgiving than simple browsing to poor performance.

Re: More price rises
 

Indeed, which allows the papers to generate a story no matter which provider does it.

Nice and easy and job done!

Re: More price rises
 

Well that is wrong for a start as there have been some new channels, whether you watch them or not.

In 13 years as a customer I only ever had a couple of faults or issues.

They must be increasing prices to pay their staffs wages then ;)

also if you really feel that strongly then leave. Thats what I have done. Sky Q getting installed on the 19th.

Re: More price rises
 

Seems like a lot of customers are going to Sky. The problem is if your sky dish moves with strong winds it can cost £50 or £100 to fix.

Re: More price rises
 

I've had satellite for the best part of twenty years and I've never once had that happen to me.

Re: More price rises
 

its cost my brother 15 quid to have his dish realigned.
that was last year

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l think its swings and roundabouts with these companies as generally some leave and some join over a period nash.

Re: More price rises
 

Well someone has to pay for the F1 motor racing bid!

Re: More price rises
 

The F1 bid is from Liberty Media, not Liberty Global.

They are separate companies.

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Well I've jumped on the bandwagon. Just booked Sky Q 2Tb with x2 mini boxes, all TV, Cinema, Sports, fibre unlimited and anytime phone.

£69.00 per month, couldn't complete the order online so had to ring up.

Only thing I'll miss will be BT Sport.

As for sky dishes being blown around, never happened to me or anyone I know.

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My son paid £50 the first time he had problems and a year later when the storms were bad, the wanted £100 because it was a four story building, So he went to Virgin,

Re: More price rises
 

I got notice of the price increase today... "From 1st November, your bill will be going up by £2.99 a month"

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Useful table here showing the increases per bundle. http://www.telegraph.co.uk/bills-and...--the-third-p/

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Not sure about that now since with Q all the equipment is rented including the LNB.When my Q was installed the engineer had to move the dish higher up on the house and re cable didn't charge anything

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I've got my letter the other day...account is in the wifes name so she's going to call them and see if they'll drop our Big Khauna package down to the Fun package.

which is L tv and 100mb BB and talk weekends works out about £60 a month. I'm in a 9 month deal atm for £56 a month but contract is 18 months and package price goes to £100.50 a month after 9 months but not going to pay that.

If VM wont keep us and drop our package down then look like I might be best going to sky.

Re: More price rises
 

No wonder Android TV boxes with Kodi fully installed are selling like hot cakes.

Re: More price rises
 

All controlled by the same bloke though.

Re: More price rises
 

According to Sky, it's been a case of Liberty Media v a joint bid from Discovery and Liberty Global. This suggests slightly less control by Malone than might popularly imagined.
"Another of Mr Malone's businesses, Liberty Global, which owns Virgin Media, has also been exploring a deal, pitting it against its sister company.
Liberty Global has been working with Discovery Communications on its bid, while Silver Lake, the private equity firm which owns the talent management agency WME-IMG, has also been looking at F1".
http://news.sky.com/story/carey-to-t...-line-10565003

Re: More price rises
 

.... this does come up quite a bit, so I'm not really going to go into too much, but make no mistake that Malone's "influence" in all these companies is to the point they are his companies.

I am well aware that he does not have majority shareholdings, although the class of shares he does own gives him far greater control than the actual numbers of shares owned. If being generous, you could say he has de-jure control if not quite the de-facto control of the companies, but nothing happens without his approval. They're his...

As for one sister company bidding against another, he likes that. He had a quote years ago saying that he likes his "kids" to slog it out, that way he gets the best deal.

The bulk of Liberty Media, as was, will be renamed F1 once the deal is completed next year.

Re: More price rises
 

I had an Android box I found it crap to be honest and I paid extra for it £150 sold it on in the end

trying to navigate and find the channels you want is sometimes time consuming. some of the films are HD which the quility is great but then it's finding the links that work.

Live TV is like watching live tv from the camera on your phone pointed at the tv and despite 200mb BB you do get buffering.

It's only good really for old shows like moonlighting and airwolf which I own airwolf box sets anyway just saves me having to run the DVD player for them.

The picture quility is not a patch on VM and SKY's box and in all honesty the box hadn't been used for months would rather do what I do now and pay for it legit at least you get quality.

My main complaint with VM is the movie channels they do nothing but constantly repeat the same films week in week out. Hard to kill, passenger 57, harry potter movies and a load of others it's not like they leave them for maybe 6-12 months before showing them again it's like a 2 week break and they are back on again.

Re: More price rises
 

The movie channels have nothing to do with VM though. They just broadcast them. Its Sky's channels remember.

Re: More price rises
 

Most important for me is broadband speed and consistency and all the sport channels

Been doing my sums for a while and even with the increase I'm probably better off staying where I am

To get the bt channels at a reasonable price I'd have to get bt broadband, with the best will in the world that's not going to compare to vm broadband so I'd be cutting off my nose to spite my face

I think I'm going to try and raise the cash for 12 months line rental to bring my bill down that way and look forward to the new tivo

Re: More price rises
 

The weakened Pound is now starting to weave its way into the costs of goods and services. Apple is the latest company to raise its prices. http://www.eurogamer.net/articles/20...k-blame-brexit

Re: More price rises
 

Better tell that Andrew to those in their ivory towers who seem to think that the after effects of the Brexit vote would not affect them in any way at all...

Re: More price rises
 

Apple uses brexit as an excuse to hike prices ....

What a shocker, I mean, they must be really poor and desperate for money :dozey:

Re: More price rises
 

Agreed it's getting to much and the TV service seems slow and takes ages to load,now I'm
A senior citizen have to watch the pennies