Re: Virgin Media Homeworks 300Mb
 

i still find it wrong to be honest. U r being offered an addon and then forced to take something many dont want.

Re: Virgin Media Homeworks 300Mb
 

TiVo is Virgin Media's primary TV platform and has been for many years. However up until last November it was optional for customers who still only have V boxes as part of their bundle.

Non-TV customers are not required to take TiVo, it's only existing TV customers are required since last November to update to the current hardware for the service they've chosen to have.

The only reason this comes up with HW + 300Mbit is the need to also have a core bundle that includes 200Mbit. So for some customers that have TV but don't have TiVo, it also requires them to take it.

Again, the customers it applies to have chosen Virgin Media TV, it's not a forced choice.

And to be blunt in regards to the potential argument of 'I don't want TiVo', then sorry but that's the situation. V boxes are legacy kit, and Virgin Media are moving towards a time when they won't run that platform - just as analogue cable was also withdrawn.

Re: Virgin Media Homeworks 300Mb
 

Thank you - this is the line I was looking for. I don't have, and will never want, TV with Virgin Media

But the broadband, yes I am leaning towards ordering it soon.

Re: Virgin Media Homeworks 300Mb
 

It was more his reaction that it was "amazing" and such. I have no issues with people paying more for a faster service, just the jump from 200 to 300 I can't imagine being that great, it's not like going from dialup to broadband when it truly was earth shattering. However, the upload speed is certainly a big enough jump to get excited about :)

Re: Virgin Media Homeworks 300Mb
 

Agreed, it's certainly more than FTTC cen deliver the current available sync. I expect BT to soon be trying to beat that, not that it would help me.

Re: Virgin Media Homeworks 300Mb
 

I Just had an idea....

if i was to ring up and cancel my TV services and then ask for the homeworks to be added to my account would this work?

Im not in a contract at the moment as the 1 year expired in January.

I dont watch TV so i will just get a cheap freesat box.

Re: Virgin Media Homeworks 300Mb
 

The speed increase works for me, my upload was in use during the test ;)

http://www.speedtest.net/result/5193655534.png
https://www.cableforum.co.uk/images/local/2016/03/4.png

Re: Virgin Media Homeworks 300Mb
 

Sort of. Change of services requires 30 days notice, so you likely wouldn't be able to add HomeWorks + 300 until next month once the disconnection completed.

Re: Virgin Media Homeworks 300Mb
 

Drop TV, see the service out and then order it? If I can order it with just 200 on it's own then surely so can you when you have lost the TV?

Re: Virgin Media Homeworks 300Mb
 

Talk to retentions and see what they offer you. Doesn't hurt to ask.

Re: Virgin Media Homeworks 300Mb
 

Has anyone ordered the homeworks online?, I have done it through the my Virgin media it says that the order is complete however no upgrade in speed yet. I already have a SH3 any ideas how long it takes?.

Re: Virgin Media Homeworks 300Mb
 

I tried to place an order for Homeworks+ on Tuesday, the offshore agent put me on hold for 10 minutes when he spoke to his team leader then said my area was not ready for another week. Told to call back again next week.
We have a congestion issue at peak times with a fault fix date of July 22nd will sales just push it through regardless next week?

Re: Virgin Media Homeworks 300Mb
 

You can't currently order HomeWorks + 300Mb online as an existing customer as far as I'm aware - you have to call in.

What you can order online is the standard HomeWorks package which doesn't come with 300Mb.

Re: Virgin Media Homeworks 300Mb
 

Just sorted out my package, removed TV and added home works and paying around £7 a month more than before.

Re: Virgin Media Homeworks 300Mb
 

Last time I did an online upgrade for someone (last year) it happened at midnight 2 days afterwards.

---------- Post added at 15:32 ---------- Previous post was at 15:30 ----------

Nice! + Nice speed too!

---------- Post added at 15:32 ---------- Previous post was at 15:32 ----------

I don't know why they don't just sell it as a resi add on rather than marketing it as a add on for home workers, unless they clarify if someone is or not then it's a pointless title.

Re: Virgin Media Homeworks 300Mb
 

Anyone that has 200Mb can opt for HomeWorks + 300Mb once it's available in their area if they so wish.

Re: Virgin Media Homeworks 300Mb
 

So it's for everyone then and not just homeworkers.

Re: Virgin Media Homeworks 300Mb
 

Yes sir if you don't mind the extra cost.

Re: Virgin Media Homeworks 300Mb
 

I am considering it :)

Re: Virgin Media Homeworks 300Mb
 

I got it for the upload so i'm willing to take the £14 dent into my bill.

Re: Virgin Media Homeworks 300Mb
 

Is there still upload STM after a certain amount? I've just done 5 days of constant uploading and I wouldn't want it if it had some.

From what I can gather, some new tiers had it after a short while not being STM'd

Re: Virgin Media Homeworks 300Mb
 

I have hammered the upload to no end since i got it and i can't see it being touched one bit. Before on 200 when i used to screen share on skype and stream over steam i would notice a quality drop after around 15 minuets, now i see no such drop and the quality overall of both has gone up massively.

Re: Virgin Media Homeworks 300Mb
 

Has anybody managed to order Homeworks+ 300Mb in the 06 area as I am being told it's unavailable at the moment.

Re: Virgin Media Homeworks 300Mb
 

Well, That's good. However, I wonder if it will be like previous rollouts? STM introduced after a while?

Re: Virgin Media Homeworks 300Mb
 

Is the firmware on the SHub 3.0 still a work in progress?

Re: Virgin Media Homeworks 300Mb
 

The upload is what i was also interested in.

Since im starting to use the cloud now more and more for backup purposes the extra upload is great.

Re: Virgin Media Homeworks 300Mb
 

Well they whacked it on vivid 200 pretty quick. I will give it a month or two before they whack it on 300 also.

Re: Virgin Media Homeworks 300Mb
 

I only found out about this "Addon" today.

Very interested in the 300mbit upgrade as I use quite a bit of bandwidth in the house.

But not so interested in it with the additional stuff like F-Secure and Tech support... as I have an IT Background and am fully capable of doing these bits on my own.

Is there any intention to release the 300mbit without the extras?

Re: Virgin Media Homeworks 300Mb
 

I'm officially the biggest idiot I need to learn to read the small print lol, i ordered Homeworks £9.99 without the 300mb upgrade. I have cancelled it now. Homeworks+ is not Available in my area yet.

Re: Virgin Media Homeworks 300Mb
 

Doubt it unless they want to, let's say annoy a lot of people.

Re: Virgin Media Homeworks 300Mb
 

Well they would surely annoy the business customers who have STM put on from 6pm-8am 7 days a week and pay £80+ for the same thing?

Maybe not. Either way time will tell.

Re: Virgin Media Homeworks 300Mb
 

I would have some strong words for them, that's for sure.

Re: Virgin Media Homeworks 300Mb
 

Business customers are not paying "for the same thing", they're paying a premium for a business grade service - including better support, better SLA's, etc.

Different terms and conditions as well. If you are a business owner and your broadband goes down, you get priority service techs to get it fixed. If you're using a residential service and you phone up saying your business is suffering because it's down, you get told you have to wait like everyone else.

Re: Virgin Media Homeworks 300Mb
 

Okay so although the business service is running along the same pipes as res, you get enhanced care? I know you get 24/7 support.

I remember Igni saying that a business connection does not get anymore in regards to SLA's. Maybe I read that wrong, if so I apologise.

Re: Virgin Media Homeworks 300Mb
 

They might not get better support for individual faults , but business customers do affect the priority of area faults. When I worked on outage we'd sometimes get told something like "this issue is only affecting 3 people but one of them is a business customer so it's a P1".

Re: Virgin Media Homeworks 300Mb
 

Business customers do get more in terms of SLA's. I've been out doing a business fault at 10pm on a Saturday. If it's intermittent or slow speeds or something like that the business faults call centre team will probably monitor and if any drop offs are noticed dispatch an engineer. If it's a loss is service an engineer will be dispatched pretty much straight away

Re: Virgin Media Homeworks 300Mb
 

I can vouch for the good service levels on the business cable broadband as a customer.

When I had performance issues they split the node I was on inside a week to fix it. The few times there has been a noise issue causing loss of service as vm_tech has said an engineer has called at a weekend to fix.

Also if you call support out of hours the call goes usually to the Cardiff team who actually work with you there and then on the fault to see if they can see the problem on the CMTS end.

Re: Virgin Media Homeworks 300Mb
 

Ah fair enough. Yes I have used P1 before when dealing with outages. Not internet though. I get what you mean now

Re: Virgin Media Homeworks 300Mb
 

You mean Swansea or do they have an office in Cardiff as well?

Re: Virgin Media Homeworks 300Mb
 

There used to be a call center in Cardiff yes.

Re: Virgin Media Homeworks 300Mb
 

TIL :)

Re: Virgin Media Homeworks 300Mb
 

Thanks, so it is pretty much like BTO's Enhanced Care. Which is what I wanted to hear too :)

Re: Virgin Media Homeworks 300Mb
 

The one I am thinking about was dedicated to business faults/service I believe. Has that gone now?

Re: Virgin Media Homeworks 300Mb
 

I suspect you're thinking of Newport there. I vaguely remember visiting it eons ago.

Re: Virgin Media Homeworks 300Mb
 

Now in Peterborough, with a small offshoot in Swansea

Re: Virgin Media Homeworks 300Mb
 

Can anyone advise how they managed to get the 300mb upgrade? For £13.99

I just phoned up asked for homeworks 300mb and was told £30 extra a month

Explained about price on website and was told if I phone back on Monday the loyalty team will offer a £6 discount meaning £24 a month

I already have the Hub, 200mb, TiVo xl and phone so can't understand the price increase

Also as others have mentioned I am only interested in the upload increase it is getting very poor the ratio

Thank you

Re: Virgin Media Homeworks 300Mb
 

Call them on Monday. They can't do it for more than they advertised price. Don't let them give you nonsense.

Re: Virgin Media Homeworks 300Mb
 

Don't call CS on 150 use the Homeworks+ line on 0800 064 3855

Re: Virgin Media Homeworks 300Mb
 

Any idea when we might see 20Mbps upload on the 200 package? I'm thinking maybe when they boost the homeworks to 30 up...

Re: Virgin Media Homeworks 300Mb
 

Thanks for the replies

Finally spoke to somebody who explained the problem - I am on mates rates bundle so adding 300mb cancels my discount and reverts to full price - £30 increase to over £100 not worth it at the moment

Hopefully standard package will see faster uploads in the near future

Re: Virgin Media Homeworks 300Mb
 

Just upgraded to Homeworks+ 300 after everyone else saying it isn't available I spoke to a lovely lady from Customer Support who upgraded me.

[img][/img]

Re: Virgin Media Homeworks 300Mb
 

Well that's answered my question before I even posted it.

I am connected to Luton core.

So on the line as we speak :)

Hopefully the two of us wont bring the network to its knees lol :)

Just upgraded to Homeworks+

Lets hope its up to the job once a few customers are on the headend, or whatever its called. Time will tell.

Re: Virgin Media Homeworks 300Mb
 

Jalzoo

Do you need to arrange a virgin media tuneup visit after the Homeworks + 300 upgrade or is that just for business customers.

Re: Virgin Media Homeworks 300Mb
 

lol 80/20 is just fine these days. Why you need 300 I will never know (and yes I could get it if I wanted to so not jealous)

Re: Virgin Media Homeworks 300Mb
 

The difference between downloading 64 gigs in 2 hours or 304 gigs in 2 hours (Roughly in my head)

Re: Virgin Media Homeworks 300Mb
 

I think your usage and other people's usage differ. There's definitely an element of willy waving going on, but there's genuine use cases for these speeds - that probably don't apply to you.

It's a bit like saying why does anyone need 4 wheel drive, because I don't...

Re: Virgin Media Homeworks 300Mb
 

Not everyone gets a perfect 80/20 line sync either, your lucky. I have just been on the BT website and it's £42.99 for upto 76mb however maximum my line can achieve is 54. Currently I'm paying £57 for 300mb so for £15 more it's fully worth it in my opinion. Kushan the willy waving bit made my morning lmao.

Re: Virgin Media Homeworks 300Mb
 

Well, when you put it like that. :)

304GB is 2 hours? **** a goat.There is not a single you tube video yet showing this new speed in action. Maybe you could make one please? :)

---------- Post added at 13:42 ---------- Previous post was at 13:41 ----------

I'm currently downloading a video brochure I've had done for a new residential village that's been built by my company. It's over 100GB so yes I could use it. I just worry that it would be slowed down because this area is a heavy area.

I might be wrong? Maybe the 28 days money back guarantee might help?

---------- Post added at 13:44 ---------- Previous post was at 13:42 ----------

I admit that is good. I pay £47,99 for it. It does slow down sometimes but I am not sure if that's something internal like sky boxes affecting it.

£57 is bloody good. I found an old SH here (2 I think) from last year before I bought the house. I understand I would need a new one anyway 3? so If I do get it I might as well phone up anyway.

Cheers for the feedback all :)

Re: Virgin Media Homeworks 300Mb
 

Virgin Media's 28 day money back guarantee applies to when you take out a new service that you didn't previous have i.e. BB / TV or Home Phone.

Upgrading existing services is covered by the Contract Regulations, meaning you have 14 days to change your mind.

Re: Virgin Media Homeworks 300Mb
 

Also Ben presumably if the area gets hit with congestion, he's entitled to some kind of discount/reimbursement?

Re: Virgin Media Homeworks 300Mb
 

If there are area issues, then that's a discussion that would need to be had about an agreed resolution.

Re: Virgin Media Homeworks 300Mb
 

Just had my installation today for Broadband and Phone, VIVID 200 and SH3 as the prerequisites. Phoned up had the Homeworks+ applied and it appears the router has received the config file. I am noticing no change in speed, other than still only achieving speeds somewhat below 200Mb.

I live in Sale, Manchester I think I'm Area 20, how do I know if the "300Mb" has been rolled out to my area yet?

It looks like I'm flushing £13.99 down the bog for no added benefits.

Re: Virgin Media Homeworks 300Mb
 

What's a postcode for where you live? I'll see if I can find out.

---------- Post added at 14:59 ---------- Previous post was at 14:58 ----------

Just to say though, that there are systems in place to advise both sales and customer service agents as to whether it's been enabled in an area or not.

Re: Virgin Media Homeworks 300Mb
 

A friend had that. He got the 200 config but it took a few hours to reboot again to get him the speed.

Also thanks Ben for the info. I've never had VM before so the 28 days would apply.

Re: Virgin Media Homeworks 300Mb
 

If you are like me who constantly downloads and also uploads 300 starts making more sense. When a 60 gig game doesn't suddenly take 2 hours on my old 71 meg connection vs 26 minuets now you start to appreciate the speed more.

[img][/img]

I have and always will be one for getting as much speed as possible because that's what i love, if the price is right at least.

Re: Virgin Media Homeworks 300Mb
 

M33 3 area.

I had the discussion in respect of this, they seemed to say its ok for my area.

Re: Virgin Media Homeworks 300Mb
 

As far as I can see that postcode area is still a maximum of 200Mb

Re: Virgin Media Homeworks 300Mb
 

Any idea when its likely to be ready for 300Mb?

Re: Virgin Media Homeworks 300Mb
 

Ben - Would I be right in thinking an area still on 8 downstreams wouldn't be ready for it?

Re: Virgin Media Homeworks 300Mb
 

No idea, sorry.
Yes, I believe 16 downstreams are needed before the area is enabled for 300Mb.

Re: Virgin Media Homeworks 300Mb
 

Thanks for confirming, this is a good way for users to check if their area is ready before wasting time / money getting VM to provision it.

Re: Virgin Media Homeworks 300Mb
 

Lesson learned!

Re: Virgin Media Homeworks 300Mb
 

Thanks for being the guinea pig :D

Re: Virgin Media Homeworks 300Mb
 

Thanks for the screenshots. I am seriously temped but would have to let my FTTC run out first. Both is not really viable because I don't need both.

But when it's out in July - happy days possibly.

Re: Virgin Media Homeworks 300Mb
 

I've only had 300 now for 2 and a bit weeks but i have downloaded 2.71TBs and uploaded 380 gigs so far.

Re: Virgin Media Homeworks 300Mb
 

Is there any traffic shaping on the upload?

Re: Virgin Media Homeworks 300Mb
 

I don't seem to be able to upload enough if there is one, even when maxing out the 21 up for 2 hours i don't seem to run into anything.

Re: Virgin Media Homeworks 300Mb
 

Hi,

I currently live in a congested area. I'm guessing that upgrading to Homeworks wouldn't help me?

Thanks

Re: Virgin Media Homeworks 300Mb
 

Ben,

When checking if you have 8 or 16 downstreams on SH3 under tools/network status mine lists 9 downstream bonded channels.

Is that the right place to be looking???

Re: Virgin Media Homeworks 300Mb
 

Correct, there's no kind of priority system in place for higher tiers, you'll get congested all the same. If you get 50mbit on a 100mbit connection, you'll get 50mbit on a 300mbit connection.

Firstly, despite what was said earlier, just having 16 channels doesn't necessarily mean your area is ready for the upgrade, though if you've only got 8 it's definitely not.

Secondly, 9 is an unusual number, you should see 8, 12 or 16. Having only 9 implies you have a possible fault (though 9 is plenty of 200Mbit), I'd be interested in seeing what a reboot does and what your power levels are.

Re: Virgin Media Homeworks 300Mb
 

Far out :) and I thought I was heavy user lol

Re: Virgin Media Homeworks 300Mb
 

I'm just trying to hammer this connection as hard as i can

Re: Virgin Media Homeworks 300Mb
 

Found another use for this (the upload) I run a Plex server at home, which 12Meg is fine for until the cap comes into play and it starts buffering constantly...

Re: Virgin Media Homeworks 300Mb
 

Yes I've been doing the same for a long time from my home PC. It's good for the full 1080P and will just about do 4K too.

This is where it comes into it's own when you go above 12 :) Let's just hope they don't start to limit it again

---------- Post added at 13:46 ---------- Previous post was at 13:45 ----------

I am sure you are doing a sterling job. if I had it I know I would run it 24/7 and would keep running out of space lol

Re: Virgin Media Homeworks 300Mb
 

Re: Virgin Media Homeworks 300Mb
 

Interesting, but are you sure about the odd numbers? 10 maybe, I've never seen 10 but it's possible, but I was under the impression that the CMTS's in use are configured for 8, 12 or 16 only. I don't imagine why they'd have 9 at all.

Re: Virgin Media Homeworks 300Mb
 

12 is acceptable as long as load isn't too high Ben.

Re: Virgin Media Homeworks 300Mb
 

I'm currently on 12 myself.

Re: Virgin Media Homeworks 300Mb
 

Mud Wizard,

I did reboot the SH3 and I still have 9 downstream channels and they are not varying.

I have 208Mb at the moment but I am hoping to get the 300Mb.

Would I have to see more channels to get the 300Mb???

Re: Virgin Media Homeworks 300Mb
 

Re: Virgin Media Homeworks 300Mb
 

I have 16 downstream channels on my SH3

Re: Virgin Media Homeworks 300Mb
 

My UBR changed a few months ago and i'm now on 16 downstream's on an ARRIS UBR. Also saw some guys pulling fibre through virgin's manhole cover the other day, So i assume even more capacity upgrades which is nice. All in all though since the UBR upgrade I have never had any peak time slow downs my download is rock solid 317mb all day every day. Touch wood it lasts. Not a massive fan of the SH3 in router mode though the firmware has a fair few issues in my opinion. Currently using the Asus N66U Dark Knight with Merlin firmware it's rock solid.

Re: Virgin Media Homeworks 300Mb
 

Sod it - you guys have helped me decide to give it a punt. I will call on Monday. I am hoping as I already have the wiring and this house has had 200 before I got here that they will just send me out a SH3.

But we will see.

£57 a month is not bad at all for 300 if it works ok.

Re: Virgin Media Homeworks 300Mb
 

Called up earlier to get this and the (offshore) agent I was talking to had no idea what I was on about, kept saying 300meg was only available on business packages.

Eventually he put me through to someone English in the loyalty team who again had no idea what homeworks was and I had to direct her to it on the website, after 5 minutes on hold she decided to tell me if they make that change then we'll lose our 6 month introductory discount and will be paying the £57 a month.

Seems a bit stupid they can't add something without removing the discount mind.

Re: Virgin Media Homeworks 300Mb
 

Seems even more stupid that they roll out a product that customer services does not know about.

Re: Virgin Media Homeworks 300Mb
 

There is plenty of information about HomeWorks + 300Mb available to the Customer Services teams - I've seen it.

Re: Virgin Media Homeworks 300Mb
 

Then it's not filtered down to everyone it should.

Re: Virgin Media Homeworks 300Mb
 

http://store.virginmedia.com/discove...homeworks.html

Instead of ringing the usual number ring: 0800 064 3855

Make sure you stress that you want Homeworks+ 300 and not just the standard Homeworks as this doesn't come with 300 it was a mistake i made a little while ago.

although when i upgraded i was put through to off shore she knew what i was talking about.

Re: Virgin Media Homeworks 300Mb
 

It's hidden away as an extra on the website when ordering a fresh service but it is there also

Re: Virgin Media Homeworks 300Mb
 

Interesting, 10 channels is fair enough. I still stand by that there should be an even number of channels though.

The information is definitely available and training will definitely have been given - but not all agents pay attention or are around when that happens, so they miss out and don't bother catching up when they come back. Same for all teams. I'm not saying it isn't Virgin's responsibility to make sure all agents are up to date on stuff, just that some agents are really terrible.