Re: Just got the SuperHub 3
 

Signal bars mes SFA, there is no standard.

http://metro.co.uk/2015/04/20/this-i...-mean-5157895/

Re: Just got the SuperHub 3
 

I just want to retract the statement I mentioned earlier about being able to get 200Mbit+ at any time of the day.

Right now this is what I am getting :

https://www.cableforum.co.uk/images/...2015/11/23.png

Not sure if it's the SH3 or just congestion at this stage, but it's pityful.

Re: Just got the SuperHub 3
 

I get what I pay for

https://www.cableforum.co.uk/images/...2015/11/22.png

---------- Post added 18-11-2015 at 00:07 ---------- Previous post was 17-11-2015 at 23:38 ----------

I am not that curious, in fact it seems that everything I have looked it is downloaded on first contact with the router, way before any login! As per the SHUB1 the network stats are available without login, instantly if you wait 15-30 seconds for everything to load!

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

Called up Tech Support with the full intention of cancelling. The chap on their 2nd line support was great, told me a bit more about the SH3 trial and issues.

Couldn't see any congestion on the network at all so wasn't sure why the massive drop in speeds.

Suggested I try modem mode, which I did and speeds are back up to normal again. Looks like another bug with the SH3. Modem mode made no difference to the latency though.

Re: Just got the SuperHub 3
 

If you don't want the SH3 get them to install a SH2ac, that will probably fix your problems and hopefully when the SH3 is out of trial it will work well.

Alternatively use your own router for now if you have one.

Re: Just got the SuperHub 3
 

That's not roaming, and has nothing to do with the "Roaming aggressiveness" setting you were talking about before.

Not all APs and drivers support roaming properly.

Re: Just got the SuperHub 3
 

It doesn't look like obfuscation to me, or if it is then it's done entirely by hand - so I'd class it as clumsy all the same. It just looks like really shoddy code.

Reminds me of my University coding days :(

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

Or they just got some student intern in to do it. Why pay a proper developer?

JQuery/AJAX in general or the stuff being used on the hub? Because JQuery is amazing and SPAs would be nearly impossible without them.

Re: Just got the SuperHub 3
 

Why are we forced into a stupidly complicated wifi password?

Re: Just got the SuperHub 3
 

oclHashcat.

Re: Just got the SuperHub 3
 

On router stats display it says

Where does the reference to "Mercury" come from, just curious...

Re: Just got the SuperHub 3
 

Thats the official name of the hub

Re: Just got the SuperHub 3
 

Messenger of the Gods. Bit optimistic isn't it? :D

Re: Just got the SuperHub 3
 

That.. does not sound good. I'm a firm believer in that if you make passwords too stupidly complex, then they get written down, thereby nullifying any security.

I've seen studies that purport to prove that simple but easy to remember long passwords are better than shorter overcomplicated passwords that get written down.

Re: Just got the SuperHub 3
 

Bingo!

Re: Just got the SuperHub 3
 

It's not - it was the internal VM name for the kit.

Re: Just got the SuperHub 3
 

Upgrading to 200mbps tomorrow and getting a new hub delivered, wonder if it'll be the new one?

Re: Just got the SuperHub 3
 

No it will be a sh2 or sh2ac

---------- Post added at 16:59 ---------- Previous post was at 16:59 ----------



My customer couldn't think of one that met all the criteria so kept it as it was

Re: Just got the SuperHub 3
 

What's the difference? I think I still have the first superhub can that not handle the 200mbps upgrade?

Re: Just got the SuperHub 3
 

Honestly, as far as WiFi is concerned if someone's got physical access it doesn't matter what your password is.

Re: Just got the SuperHub 3
 

Haha. I probably shouldn't say as I'm talking with the developer and he's probably reading the forum.

Re: Just got the SuperHub 3
 

Tell him to hurry up with firmware updates and make sure the Xbox One NAT is fixed!!! haha

Re: Just got the SuperHub 3
 

It can but no configuration file will be made available for 200Mb on Superhub1.

Re: Just got the SuperHub 3
 

I've been playing around with NAT today, as you'll see from the thread in the trial forum.

Also had another look at ipv6 (with some progress), ipv4 DNS override and a bunch of other stuff.

Really a lot of hidden features in the new hub.

Re: Just got the SuperHub 3
 

hallelujah, they have finally realised.

Re: Just got the SuperHub 3
 

Hope things improve soon. :)

Re: Just got the SuperHub 3
 

I'm a firm believer that that gives a false sense of security. A wireless hacker doesn't need to see the password you've had to write down. Make it complex and he won't devote the time to it.

Look at it this way, an 8 letter lower case password has 208,827,064,576 different combinations - a huge number but with the right tools won't take long to crack especially now that Amazon has made GPU cloud computing available. Add a capital letter into the mix and the time raises expotentially as it will continue to do with the addition of a number and then a special case - come back in a hunderd years or so for the answer.

Long and memorable passwords are normally a combination of words or a phrase which are ultimately easier to crack.

BTW I've just checked on my low end rig and the 8 letter lower case password would take 52 days maximum to crack the password.

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

so is it using non-VM firmware atm? I am confused :confused:

Re: Just got the SuperHub 3
 

The "playing around" I've been doing has not been using the GUI (hence hidden features). It has been using the standard firmware though. You can probably work it out from that without me saying the 4 letters.

Re: Just got the SuperHub 3
 

gotcha ;)

Re: Just got the SuperHub 3
 

Boob? Fart? Arse?

Bingo x2!

Re: Just got the SuperHub 3
 

Dictionary attacks FTW.

Re: Just got the SuperHub 3
 

Dictionary attacks are actually hard. Think about the entropy.

Take a "complex" 8-char password: 26 letters (x2), 10 numbers and some symbols. Let's say each character has 100 possibilities, over 8 characters.

My simple maths gives me about 10,000,000,000,000,000 possible combinations.

Now compare to a 4 "word" passphrase. The Oxford English dictionary contains 171,476 words.

That comes to 864,596,308,417,753,067,776 possible combinations. That's just 4 words.

Re: Just got the SuperHub 3
 

And how many four-word phrases can you fit into 8 characters?

Re: Just got the SuperHub 3
 

Eh? I'm not sure I follow what you're getting at. Nobody said your phrase had to be 8 characters long and the point is that you can easily remember a long (character count) password by having it be a short phrase, but it's hard to remember a long, complex password. You cannot compare a randomised password with a randomised passphrase, the passphrase is longer in terms of character count but easier to remember as it's just a couple of words. That's the point, correcthorsebatterystaple is a 26 character password, but good luck remembering a randomised 26 character password. The difference is between short and complex vs Long and simple.

Re: Just got the SuperHub 3
 

You can't fit a four-word phrase into 8 character or 10-character limit commonly used well, everywhere, so any additional entropy is just truncated.

Re: Just got the SuperHub 3
 

Everywhere? Given that we're talking about Wireless passwords, WPA's limit is 63 characters. Arbitrary limits of other services don't detract from the fact that passphrases are more secure, whether you can use them or not is a different matter.

For those services that have a low character limit (Which are less common than you imply), I use a password manager to generate random unique passwords.

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

:D:D:D:D

---------- Post added at 17:23 ---------- Previous post was at 17:22 ----------

They're common-er than you counter-imply. Like, y'know, at least two of my banks. Good luck logging into mobile banking while switching back and forth six times with a password manager.

Re: Just got the SuperHub 3
 

Re: Just got the SuperHub 3
 

This is from 3 years ago.

https://stormpath.com/blog/5-myths-password-security/
http://www.esecurityplanet.com/hacke...rds-video.html

Re: Just got the SuperHub 3
 

By all means, feel free to back up any counter-argument with some kind of source!

I'm not debating that they exist and banks are probably the worst offenders (Mine won't handle passwords shorter than 15 characters), but what are we really debating here, which is more secure or which you can use with wireless or which services are holding the world back?

You shouldn't use the same password (or phrase) on multiple services anyway, so the fact that some places don't allow for particularly long passwords is rather moot, anyway, at least in terms of security.

Re: Just got the SuperHub 3
 

If you think banks are bad, despite being one of the most security-critical industries, I love to watch your brain explode when you see the actual worst offenders.

Re: Just got the SuperHub 3
 

I meant worst offenders in the context of requiring arbitrary passwords.

Re: Just got the SuperHub 3
 

I can see me eventually gettng my own better router if future firmware updates don't fix a lot of problems. Wifi is great in terms of its ability to reach places the shub1 and my asus rt-n56u couldn't. The crapper for instance i get 3 bars now before hand had to switch to 4g. But the 5ghz is crap i get fantastic download speeds but webpages take ages to load 30+ seconds so ended up going back to 2.4ghz. I can't complain too much but overall its an improvement

Re: Just got the SuperHub 3
 

Anyone else on this delightful piece of hardware have any comments on how they're finding it thusfar? :)

Need to know how desperately I should try and avoid it until the firmware is out of beta.

Re: Just got the SuperHub 3
 

I don't have problems with it as a basic user, it does seriously need new firmware for it to be used as router, but in modem mode I guess it is pretty stable from what I hear.

The TBB graph looks terrible when on 16 channels though but I don't think that affects my ping and jitter.
http://www.thinkbroadband.com/ping/s...10-01-2016.png

Re: Just got the SuperHub 3
 

It works fine in modem mode from what I can tell. But it's hard because my area is basically ****ed.

http://www.thinkbroadband.com/ping/s...10-01-2016.png

Re: Just got the SuperHub 3
 

Despite it now being given to all new customers the trialists are still somewhat gagged.

If you dont play on-line with a games console it should be ok :angel:

Re: Just got the SuperHub 3
 

Once they sort the UPnP thing out it should be usable for most users. That's the only issue (I'm aware of, without having access to the trialist known issues) that could potentially stop basic things working for "normal" users.

Re: Just got the SuperHub 3
 

Hopefully the business hub will be somewhat more complete.

Re: Just got the SuperHub 3
 

You'd like to think so :D

Re: Just got the SuperHub 3
 

It's fine, as long as you don't want to use any router features. ;)

Works ok for me in router mode, same as a SH2ac, as I don't need extra features than basic internet connectivity.


---------- Post added at 04:00 ---------- Previous post was at 03:59 ----------

I should be checking that out at some point, as I've been invited to the trial. Seems a loooong time coming though.

Re: Just got the SuperHub 3
 

Once I found out UPnP doesn't work, and port forwarding doesn't work if you have the firewall off... and worked round those, it's working fine for 99% of other things.

PSN doesn't seem to like it though, NAT issues but I suspect that related to the UPnP thing

Re: Just got the SuperHub 3
 

Indeed. Once the routing functions are sorted, the SH3 will be much better off. Could do with some major GUI optimizations also.

Re: Just got the SuperHub 3
 

Yup, takes ages to browse to different pages, and I found it never loads most the time on my mobile.

Re: Just got the SuperHub 3
 

Hi. I've just been updated to 200Mbs with a super hub 2. Thought I was up to date. So what is the super hub three and what is the difference

Re: Just got the SuperHub 3
 

It will be the hub necessary for 300Mb connections when and if 300Mb is implemented as it can handle 16 downstream channels.

Although customers are being issued with it it still has firmware problems still to be ironed out.

Typical VM, releasing kit before it's fit for purpose and still in trial testing.

Re: Just got the SuperHub 3
 

Doesn't make sense to send it out to customers when there's a bunch of known issues, imagine the support calls it's going to generate when customers can't play on PSN / XBL properly, their chromecasts don't work and whatever other bugs people come across

Re: Just got the SuperHub 3
 

exactly, and we said all this 5 years ago when they did it with shub1 but VM seem to live in a different reality where it is cool to increase your call volume to foreign call centres and **** off your customers.

Re: Just got the SuperHub 3
 

Can't see any logic to it, especially since as far as I can tell it's still "in trial" by the original testers anyway

Re: Just got the SuperHub 3
 

i think it is a case of the people up in management had a date set and because things slipped early on in their schedule they dont want to change their plans.

Re: Just got the SuperHub 3
 

They probably only bought x amount of sh2s as they knew they were moving to the sh3 but used more than they predicted leaving the sh3 as the only option

Re: Just got the SuperHub 3
 

I'm not finding the UI to be too problematic, but I am using it in modem mode. It takes a few minutes to load up, but when it does it seems quite nippy.

Cynical part of me is certain that money will be the reason why. Either, as you said, they just didn't budget enough SH2s, or they wanted to role out as many SH3's as possible so they can upsell people when the next speed tier gets launched (or if history is anything to go by, the support contracts on the SH/SH2 are expiring and they're being forced to pay per device for continued support).

Re: Just got the SuperHub 3
 

Makes sense to have as many people on "future proof" (16+ channels) as possible I suppose.

I'm still running in router mode, hoping this next firmware update will make a big difference. If not, I'll be looking for a router to go with it and stick it in modem mode

Re: Just got the SuperHub 3
 

Just had VM cable installed today and questioned the installer on the modem as I hadn't looked that far into it and was expecting a black Super Hub as pictured on their site. Looks like I've got the SH3 White modem as shown in the first post of this forum post.
Installer said this was a new modem and they where told to fit them to all new installs to trial them. He didn't know too much about it.

Seems ok so far but has only been a few hours.

Re: Just got the SuperHub 3
 

Just done the update from 152Meg to 200Meg and they sent me the SuperHub 2. So they must still have some left.
Wont complain though as the speed test are up there in the 200Meg

https://www.cableforum.co.uk/images/...2016/01/29.png

Re: Just got the SuperHub 3
 

Super hub2 or super hub2ac?

Re: Just got the SuperHub 3
 

Hi, it just says it's the Super Hub 2.....What are the differences between the SB2 and the SB 2AC ?

Cheers

Kath

Re: Just got the SuperHub 3
 

One has ac wireless, the other doesn't.

Re: Just got the SuperHub 3
 

Thanks for the info...good job I don't have anything that needs the new standard. The only thing I use wireless is my iPad and laptop. Main PC, Xbox etc is Ethernet.

Cheers
Kath

Re: Just got the SuperHub 3
 

How do we get the SH 3, just call customer services?

Re: Just got the SuperHub 3
 

At the moment it is new installs only i believe.

Re: Just got the SuperHub 3
 

You can't get the Hub 3.0 as an existing customer at present.

Re: Just got the SuperHub 3
 

Reading all the posts on here and elsewhere discussing its current issues why would you want to right now? Just for a new shiny thing?

Re: Just got the SuperHub 3
 

I'd prefer a 2AC over this right now, I'm sure once the firmware is worked out it'll be good, but right now it's a bit of a pain.

Re: Just got the SuperHub 3
 

that is exactly what I was going to say

Re: Just got the SuperHub 3
 

Funny you should say that. Been a customer for best part of five years with a Superhub 1.

Decided to take my speed upgrade last week. Scheduled for today, self install.

And what should turn up? A shiny new Superhub 3.

Re: Just got the SuperHub 3
 

Generally all new customers get 1, and people with old hardware do too if they have a SH1 and went for 200mbit as there is no config for 200mbit on that.

Not 100% sure on 2 and 2ac though.

Re: Just got the SuperHub 3
 

A 2ac

Re: Just got the SuperHub 3
 

White mesh is not very reflective, but I do remember Mythbusters proved you can even polish a ...

What firmware version do regular, non triallist, customers get; do the leds work as expected, or still wrong as explained here?


SuperHub lights

Re: Just got the SuperHub 3
 

Normal customers are on the old firmware which is quite buggy. The lights work as they should though, or at least might do, only the white power light is on after boot up and during normal operation

Re: Just got the SuperHub 3
 

Is the SH3 a new device? OK I know it is to Virgin Media but I thought it had been on the market for other cable operators for some time? So I am surprised the firmware is as buggy as reported. Or have Virgin Media decided to release a customised version and broken it again as they did with the SH1. In which case lessons were not learned.

Re: Just got the SuperHub 3
 

The SH3 is an 85Mhz variant of the Arris TG2492S, which was announced in May 2014.

On the market yes, but mainly used by Liberty Global UPC and Virgin networks across Europe.

Naturally it's customised with (locked down) GUI and configs for Virgin and UPC's network backends and the CMTS they use, now including Arris CMTS.

In my opinion it's mostly that backend setup they need to get right to allow any cable modem features that are not currently working perfectly to work right, rather than the cable modem firmware itself.

Re: Just got the SuperHub 3
 

They need to unklock all the slugged router features so that people can use them without going to the expense of an externalk router.

Re: Just got the SuperHub 3
 

Assuming the SH3 is working as intended, what are the advantages of the device relative to the SH2ac on a current residential 200Mbps tier, for example? I don't mean what it can do in the future or the internal implementation differences, I mean an end-user experience difference. Curious ..

Re: Just got the SuperHub 3
 

The VM (and LG) supplied kit is always going to have a subset of functionality compared to standalone routers.

I can't see that ever changing.

---------- Post added at 11:55 ---------- Previous post was at 11:52 ----------

If you've already got a 2ac there is pretty much no reason to change to the Hub 3.0 as far as I'm aware.

Re: Just got the SuperHub 3
 

If your in a 16 channel area i would assume that would reduce congestion in said areas compared to the Superhub 2AC

Re: Just got the SuperHub 3
 

More channels, future proof (for now) I guess

Re: Just got the SuperHub 3
 

Now this is interesting :) Is the main, current, potential benefit, assuming the CMTS upgrade work has been done?

Re: Just got the SuperHub 3
 

There's absolutely no need to go killing yourself to get a SH3 if you have a SH2 right now. Even bonding extra channels isn't going to make a difference on your 200mbit connection, you'll either get your 200mbit or your area will be congested and you won't.

If/when it becomes important to have a SH3, it'll be due to a speed uplift and Virgin will put you on one anyway.

Re: Just got the SuperHub 3
 

Currently not working as inteded here.. Buggy interface, UPnP doesn't work and can't forward ports (well, I can't seem to, anyway..). If your current setup is working ok I would not be in a rush to get one.

Re: Just got the SuperHub 3
 

I'm on my 2nd day with SH3 after upgrading to 150mbps.

My ping has gone from usually being under 10ms (wired) and under 15ms (wifi) to around 30-40ms in both cases; my download speed is still around 80-90mbps (wired); but my upload speed has increased from ~5 to ~9 meg.

On top of that I tried using the hub as a router but it was painfully slow (we use multiple HD media players around the house) so I've gone back to my trusty £20 tp-link router.

I'm not particularly impressed so far.

Re: Just got the SuperHub 3
 

I'm just surprised that anybody is surprised.

BTW Welcome Big Dave B. Nice to have you on board. :tu:

Re: Just got the SuperHub 3
 

Upgraded to 200Mb and received superhub.

Was wondering whether I'd get SH 3 or SH 2ac but have actually received SH 2. I'd have thought that they would be issuing 2ac or 3 only now.

I have ac devices which is why I'm posting about this. Anyone know if they'll swap if I contact them? Alternative is a new ac router which I had been considering.

Re: Just got the SuperHub 3
 

I think if I was offered a SH2 to replace my SH3, I'd take it...