Re: Virgin Media launch 'first true quad-play' bundles
 

One Tivo is included in the bundle so the other 1 TB should only cost an extra £5. Plus yes I was tickled and expect them to keep honoring that. :)

I've just noticed in the small print that it's £5 per Tivo. But surely if a Tivo is included in a package that is all it should cost. If not that's very sneaky of VM and should be in bold in the large details not hidden in some small print.

Re: Virgin Media launch 'first true quad-play' bundles
 

The total quoted cost of Collections and Bundles that include TiVo cover the £5 fee that is paid for the included TiVo box. However it is still there.

Same as when the VIP bundle launched way back in 2007, it covered the £10 a month V+ HD monthly fee that was charged at the time

Re: Virgin Media launch 'first true quad-play' bundles
 

The information that is unclear, perhaps only to me, is whether the Big Kahuna includes a second box in the price or just the TiVo. Perhaps You know, Ben?

Re: Virgin Media launch 'first true quad-play' bundles
 

It just includes one Tivo 500GB and no other box. I have two tivo's at home already so I will just have to pay for the one. Me's happy. :)

Re: Virgin Media launch 'first true quad-play' bundles
 

Exactly, so you need to factor in two charges for your second TiVo as I said above.

The second box charge of £6.50 and the TiVo charge for that TiVo of £5.

Re: Virgin Media launch 'first true quad-play' bundles
 

So your saying that an extra Tivo costs £11.50 why? Why is the charge for it split? If so how ridiculous and misleading.

Just checked and your right. Seems pointless me bothering changing to a new package then. How dissapointing. This is getting quite an expensive game.

Re: Virgin Media launch 'first true quad-play' bundles
 

It's split because there are different sorts of boxes.

The second box charge allows you to see all your channels on an additional box.

If the additional box is a V HD, there is no additional charge.

If the additional box is a TiVo, the TiVo charge applies.

Re: Virgin Media launch 'first true quad-play' bundles
 

None of the new bundles include a second box in the quoted price.

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks, Ben, I thought that and was keen to ensure that cupcakes understood that an extra TiVo on top of Big Kahuna would cost £11.50 and not £5 as he erroneously thought.

Re: Virgin Media launch 'first true quad-play' bundles
 

Just gone from XL TV with a Tivo, Castlemaine XXXXL broadband and talk weekends to the Big Kahuna and ended up saving £20 a month. Plus got the upgrade to 152mb instantly.

Yay.

Re: Virgin Media launch 'first true quad-play' bundles
 

Are you able to upgrade if you are still in a current contract? I'm on XL TV 100MB BB and Talk Unlimited and I think it has 4 or 5 months to run.

Re: Virgin Media launch 'first true quad-play' bundles
 

Call up retentions and ask them. They're usually quite good about letting you change your package, even if you're in contract. It's better for them to sell you a new 18month contract at a lower rate than keep you for just 3 or 4 months at the current rate.

Re: Virgin Media launch 'first true quad-play' bundles
 

I am only 3 months into a new 12 month contract and I phoned the sales number in the new bundles advert I received via email and they let me upgrade to one of the new bundles and let me keep my discounts too, so yeah, give them a ring and ask :)

Re: Virgin Media launch 'first true quad-play' bundles
 

OK going to go for the Big Kahulalalalalala and pay line rental upfront so will save myself £153 pa. What is the best time of day to get through to the Scottish customer services? Last time I had an indepth conversation abroad it was with a technician on board a two stroke motorcycle. No kidding.

Also will I have to upgrade to Superhub 2 or will my 1 suffice?

Re: Virgin Media launch 'first true quad-play' bundles
 

@Kushan @lonespeaker

Thanks for your replies guys. I'll try and get time tomorrow to dig out my current contract details and then give retentions a ring and see what I can fix up with them.

Re: Virgin Media launch 'first true quad-play' bundles
 

:D brilliant, sounds like something off Phonejacker

Re: Virgin Media launch 'first true quad-play' bundles
 

Another question. If i take a VHD box for £20 (to make total 3 boxes) do you only pay the multi room fee once?

Re: Virgin Media launch 'first true quad-play' bundles
 

Your bed time to ring is morning just after 8 and the multiroom fee is per box so it would be £13 (£6.50 each)

Re: Virgin Media launch 'first true quad-play' bundles
 

The V HD for a one-off £20 is a replacement for an existing non-HD box.

An additional V HD box will have a one-off installation charge of £49.95 unless you can agree a waiver of this charge.

Each additional box has a monthly charge of £6.50.

Re: Virgin Media launch 'first true quad-play' bundles
 

Is there any way to see all the new bundles in detail yet? All i can get to is the Big Kahuna page and the old collections.

Re: Virgin Media launch 'first true quad-play' bundles
 

I guess they won't be fully published on the website until they are available to new customers. End of the month, I believe.

Re: Virgin Media launch 'first true quad-play' bundles
 

Just a thought, are we supposed to get 6 months free Netflix when we upgrade - like it mentions here http://store.virginmedia.com/digital...r_Netflix_ban2

Re: Virgin Media launch 'first true quad-play' bundles
 

If I recall correctly, you upgraded to the Big Kahuna Bundle.

That offer applies to the Collections.

Do you have a Collection?

Re: Virgin Media launch 'first true quad-play' bundles
 

Ahh, yes I have confused collection with Bundle. It says the offer ends the end of this month. I'm assuming that's when the Bundles come out to new customers and they replace collections?

Re: Virgin Media launch 'first true quad-play' bundles
 

I think you are right.

PS Your reference actually specifically states new customers only.

Re: Virgin Media launch 'first true quad-play' bundles
 

currently have tv xl,broadband 30meg,and phone and free weekend calls. i am thinking of taking the tv element off my bill. this will leave just phone and broadband for me to pay. has anyone got any idea of the price i will pay? VM only gives upgrade prices and various offers to new customers only.

Re: Virgin Media launch 'first true quad-play' bundles
 

Depends, if you are out of contract then you should be able to get them to apply a discount too. 50mb+phone is only £31.49 so that's the max you'll pay but push for the discount as they should be able to knock almost a third off that.

Re: Virgin Media launch 'first true quad-play' bundles
 

Big bundles have arrived - http://store.virginmedia.com/big-bun...BigBundle_ban1

Re: Virgin Media launch 'first true quad-play' bundles
 

at last, thanks

Re: Virgin Media launch 'first true quad-play' bundles
 

Not much difference between that bundle price and the price we are paying currently.

Re: Virgin Media launch 'first true quad-play' bundles
 

we lose a fiver discount next week so i think i make a bit more of a saving, and speedier broadband is always nice - be handy if they let me keep the 2nd box gratis

24 month phone contract ends next month too so a sim only option will save about 20 quid, which is nice

Re: Virgin Media launch 'first true quad-play' bundles
 

2 weeks of trying and still can't get this £5 SIM deal with my updated package, still get passed back and forth between virgin media and virgin mobile and no one knows anything about it.

Re: Virgin Media launch 'first true quad-play' bundles
 

I'm with you den, had a look and whilst Big Kahuna seems a good value bundle, I'm paying £6 a month less for Essential Family Collection which although only has 50Mb BB rather than 152Mb is sufficient for me.

Re: Virgin Media launch 'first true quad-play' bundles
 

Finally getting £5/month SIM. Amazing when you tell them to cancel everything after being with them since 1990s they can get it sorted.

Re: Virgin Media launch 'first true quad-play' bundles
 

Doesn't seem to be anything like the essential Family collection, nearest is Big Kahuna. Hope that they do a deal for slower BB with same TV as Big Kahuna, imo 152MB BB is over the top!

Re: Virgin Media launch 'first true quad-play' bundles
 

Next one down is the Big Bang, as that comes with 100Mbit broadband and is £10 cheaper. However it also only comes with M+, so upgrading TV up again may wipe out the saving.

Re: Virgin Media launch 'first true quad-play' bundles
 

I tried the online bundle builder a bit earlier Ben and if you add XL TV to the Big Bang Bundle it comes up at £79.50 plus line rental so not sure if that is an error with the website or the correct price? I'm assuming the former as the latter would be a ridiculous price jump.

Re: Virgin Media launch 'first true quad-play' bundles
 

Technically it could be right as it depends what rules are set up.

However if you look at it in the bundle builder - there is a £9.50 difference between TV L and TV XL when taken with just the phone so even if it let you there is no advantage trying to do that as:

Big Bang + TV L = £35 + LR
Big Khanua = £45 + LR

So you would save all of 50p a month if you managed to get Big Bang + TV XL

---------- Post added at 16:53 ---------- Previous post was at 16:49 ----------

They have actually tried to make it fairly rounded pricing wise with the upgrades (all plus line rental):

Big Easy = £20
Big Easy + More TV = £25
Big Bang = £30
Big Bang + TV L = £35
Big Kahuna = £45
and
Big Daddy = £95

Re: Virgin Media launch 'first true quad-play' bundles
 

Fair enough Ben, I guess for those who want a bundle with XL TV then it's gonna be the Big Kahuna as the best value choice and you'll get the 152Mb broadband whether you need that amount of bandwidth or not.

Guess it'll look good for VM in the next quarterly results when they can say they've had an X% increase in subscribers taking their super fast 152Mb broadband! ;)

Re: Virgin Media launch 'first true quad-play' bundles
 

This advertising by VM and many others of packages not showing the line rental but stashing it in the small print, when the line rental in extreme cases costs the same as the bundle, really needs to stop.

A £15 bundle with £15.99 line rental on top of that headline price is awful.

TalkTalk, Sky, BT, etc, are also guilty. Especially TalkTalk and Sky.

Re: Virgin Media launch 'first true quad-play' bundles
 

50MB BB with XL TV would suit me, plus the obligatory line rental! But I suppose it would be priced near to Kahuna :(

Re: Virgin Media launch 'first true quad-play' bundles
 

They are pushing customers towards 152Mb broadband aren't they?

The Kahuna bundle with 152Mb is £1 cheaper then 50Mb broadband + XL TV + M phone. What's really bizarre is that 100 Mb broadband + XL TV + M phone comes out as £79.50!!

Re: Virgin Media launch 'first true quad-play' bundles
 

Bizarre, isn't it!

Re: Virgin Media launch 'first true quad-play' bundles
 

Just Got this email, But i didn't phone and change my package today. ?

Attachment 25480

Re: Virgin Media launch 'first true quad-play' bundles
 

I think for triple services they want everyone on one of the Big Bundles, so I guess the website will price the 'out of band' services higher

Re: Virgin Media launch 'first true quad-play' bundles
 

For historic reasons, that is exactly what I have. I was a BB M 20Mb customer with TV XL and a TiVo 1TB until my recent free upgrade to 50Mb.

I tried Retentions recently before the Big Bundles came into being but ended up with the same services at the same price. I did get a credit of one month's charge.

I have been a loyal customer for 14 years, happy with the price I pay but sometimes feel disappointed that the Retentions department seem to reward disloyalty, rather than loyalty.

I see nothing in the new bundles for me.

Re: Virgin Media launch 'first true quad-play' bundles
 

Not a happy chappy.

Got a letter through the post. It said 'quote Big Laguna 30. We think you'll be glad you did'

Rang free phone number. Outcome was they wanted to charge me 4.75 MORE!

Tried to ring 'retentions but option seems to have gone. Eventually a lady whom I could barely hear said she would put me through. Listened to music for 5 minutes and rang off. It seems a lot of people wanted them.

I have been a loyal non complaining ntl/VM customer for 12+ years with no discounts. I have now had enough of ever rising prices and am considering other options.

To cap it all, my normally very reliable TV and broadband service has now gone off with an estimated time of fixing 6.30pm. Have had to resort to my mobile to write this.

Re: Virgin Media launch 'first true quad-play' bundles
 

Retentions still exists, though I can't remember the numbers off hand, you go through something like "make changes to your service", then "removing a service" and I think there might be a "If you're thinking of leaving us" option after that.

Give them a go, make sure you tell them what you've just told us and they'll work something out.

Re: Virgin Media launch 'first true quad-play' bundles
 

LAst time I called retentions it was through the option for moving house. That was at the begining of april.

Re: Virgin Media launch 'first true quad-play' bundles
 

Have swapped bundle for the Kahuna whatsit thingy and saved over £100 on a year contract and upped Broadband to 152.... Good deal.

The only fly in the ointment is the appalling service of Yodel who deliver the hubs... will get it eventually!

Re: Virgin Media launch 'first true quad-play' bundles
 

Do you have to pay to have the hub delivered?

I'm not sure whether it was this forum or another but I seem to remember someone saying that they were going to be charged £20 to have the hub delivered! :(

Re: Virgin Media launch 'first true quad-play' bundles
 

I was charged £20 to deliver the Super Hub 2 as well, but they haven't asked me to return the Super Hub 1 (yet...)

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks for the information here.

I've just swapped to the Big Bang from my existing collection and got a really good deal, including keeping loyalty discount. I'm getting 90.5 download, so really pleased.

Can I check on one point though. Re the £5 pm mobile sim card is my understanding of unlimited calls as being unlimited landline and mobile calls to 01,02 and 03 correct.

I'm only asking because I phoned Orange to cancel my existing Orange monthly contract and the reps I spoke to were amazed at the Virgin price. I began to wonder if I had misunderstood the Virgin deal.

Another question same as previous poster, do I return my old Superhub 1?

Re: Virgin Media launch 'first true quad-play' bundles
 

The SuperHub 1s don't need to be returned anymore.

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks Ben

Re: Virgin Media launch 'first true quad-play' bundles
 

I upgraded to the Big Daddy bundle yesterday and took the £8 sim and have just received an e-mail from Virgin Mobile, part of which reads:

"You can use the airtime in your bundle to make calls, send messages and use mobile internet (if its included in your tariff) from within the UK to any UK mobile network and landline (that's numbers beginning 01, 02 and 03), except calls to call forwarding services."

Seems to be a general terms and conditions letter, but I assume like you that it is unlimited calls. At the moment I cannot find any more info on the sim deal.

Re: Virgin Media launch 'first true quad-play' bundles
 

http://metro.co.uk/2014/06/10/theres...beach-4756522/

https://www.cableforum.co.uk/images/...2014/06/23.jpg

Re: Virgin Media launch 'first true quad-play' bundles
 

Just seen that myself -thats a different way to advertise, very clever.

Re: Virgin Media launch 'first true quad-play' bundles
 

I'll bet that it scared the life out of some of the kids who saw it. :)

Re: Virgin Media launch 'first true quad-play' bundles
 

Could have been worse, could have actually been Richard Branson. Creepy *******.

Re: Virgin Media launch 'first true quad-play' bundles
 

Just had superhub2 delivered for £5.99

Re: Virgin Media launch 'first true quad-play' bundles
 

Just ate a happy meal £1.99

Re: Virgin Media launch 'first true quad-play' bundles
 

Got a Big Mac and fries for £1.99

Re: Virgin Media launch 'first true quad-play' bundles
 

Just Got a mocha £1.99

Re: Virgin Media launch 'first true quad-play' bundles
 

i shall stick with what i have
BB 100mb
Tv XL
Tel XL
i tivo 1gb
i tivo 500mb

£81.74 inc line rental - i get a 'discount' currently on the 2nd box.

there are things i dont like about the new big bundles.

not including a 2nd box in the price in the higher tier bundles like they did in Premiere and VIP collections.

And basically saying if you want TV XL you have to have 152mb (ie Big Kahuna)- i dont really want to pay for 152mb as 100mb is more than enough for me i find.

Re: Virgin Media launch 'first true quad-play' bundles
 

My Big Kahuna Bundle

Talk Unlimited Free Voicemail
T V Size: X L
V HD Monthly Fee
TiVo Monthly Fee 500GB
TiVo Monthly Fee 1TB
Broadband Size: XXL (Up To 152mb)
Loyalty Customer

Big Kahuna Bundle total £71.00

Promotional offer(s)
You'Re Receiving A £9 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 13-MAY-15
Promotional offer(s)CR £9.00

Phone line rental

Telephone Line Rental

Phone line rental total £15.99

Your package total £77.99 Not too bad

Re: Virgin Media launch 'first true quad-play' bundles
 

I am on the VIP package with XXL phone. When I check on what's available the site says I already have the highest tier available but does not give a price comparison on the new bundles available now. I currently pay around £126 p/m which includes everything.

Re: Virgin Media launch 'first true quad-play' bundles
 

The equivalent to the last VIP Collection would be the Big Daddy + Extra V HD which would be £117.49.