Re: 6.7% Price Increase From February!
 

I only have xxl broadband and medium phone, mine is going up by way more than 6.5%, I had the opportunity to sack VM a few weeks back but signed a 12 month contract, given the extortionate price rise do I have a case for cancelling? I refuse to subsidise VM's deal for BT sports, it's immoral in my view.

Re: 6.7% Price Increase From February!
 

ring em bud i did was gonna cancel tv services and keep broadband got £5 per month off for the remainder of my contract ;)

---------- Post added at 20:46 ---------- Previous post was at 20:44 ----------

you have 30 days from recieving your letter to cancel,i had 8 months of my contract left

Re: 6.7% Price Increase From February!
 

Got our letter today, £3.00 increase from Feb. Not happy, maybe time to move on.

Re: 6.7% Price Increase From February!
 

Agree its a disgrace bud,there is no justification for these big hikes.we are footing the bill for them buying vm and getting bt sports plain and simple

Re: 6.7% Price Increase From February!
 

4.06% for me, so to be fair there are some which come in below the average figure quoted. Still looking to reduce the cost though as just getting to be too expensive to justify.

Re: 6.7% Price Increase From February!
 

You're probably right about the BT Sports/footy, which makes it all the more infuriating if you're not interested in it. They should make BT Sports a separate package and reduce XL by £5 a month.

The fact is the 6.7% figure has just come from the increase in line rental from £14.99 to £15.99 and doesn't reflect that most are paying a lot more. Whoever said it was an 'average' increase needs to back it up with some figures.

Re: 6.7% Price Increase From February!
 

Are the prices on the website correct? I've not had a letter yet. I'm paying £37.00 a month for XL TV on its own with a Tivo. The website now says this is £31 a month, so going down by £6 - It doesn't look like a new customer offer either as there is no increase after x months.

Re: 6.7% Price Increase From February!
 

Yes, they are now the 1st Feb prices. However, you will need to call in to get the lower price, as it requires a 12 month recontract based on the information I've seen.

Re: 6.7% Price Increase From February!
 

If I recall correctly the old price was £32 if you paid by DD.

Are you not paying by DD?

Re: 6.7% Price Increase From February!
 

I am paying by DD, it was £32 if you had a V HD but you paid £5 more for Tivo making it £37.

Re: 6.7% Price Increase From February!
 

Ben, Can you please confirm for me that Virgin Media exists in some strange dimension of space and time where the laws of mathematics are fundamentally different than here on Earth?

...or explain the following:

Standalone TV XL with TiVo is £31 per month
Standalone BB L is £25 per month

What would you expect the price of a bundle containing these two services?

a) £56
b) less than £56
c) greater than £56

Answer is c). !!!!

---------- Post added at 10:17 ---------- Previous post was at 10:14 ----------

OK thanks for clarifying.

Re: 6.7% Price Increase From February!
 

TV XL + BB L is £61.99. It's also this price if you add a landline with Talk Weekends.

So that would seem to be the explanation. As I'm not part of any process to set prices, can't comment any further on the decision process for that.

Re: 6.7% Price Increase From February!
 

Thanks managed to get it applied in the end, with another 12 month contract which I am happy with because it makes them a £1 cheaper than Sky now and I don't have to deal with the hassle of getting another line put in from the communal dish.

Re: 6.7% Price Increase From February!
 

Just had my letter through saying a £5.50 increase for me making that a 9% rise!

Seems very strange as I have Essential Collection with XL TV and my current package price is £60.99 before loyalty discount. Just been on VM website with new prices and same package is showing as £61.99. So if it is only going up £1.00, why have I got a letter saying £5.50?

Call to VM needed me thinks!

Re: 6.7% Price Increase From February!
 

My rise is 3.6% which was just about on the limit of what I would accept.

Re: 6.7% Price Increase From February!
 

VM's bizarre pricing model strikes again! Spoke to VM via online chat and apparently I'm on the 'old' Essential Collection with XL TV which will go up £5.50. However, if I re-contracted for another 12 months then I'll be put on the 'new' Essential Collection with XL TV and only have a £1.00 a month increase for the line rental from Feb (albeit I'll see no immediate rise due to me paying line rental saver).

Suffice to say a new contract is in the post! ;)

Re: 6.7% Price Increase From February!
 

Just renegotiated my contract and had the paperwork through.

Amongst the range of services that they will be providing is "WiFi Tracking Code". Any clues?

Re: 6.7% Price Increase From February!
 

I think that's for Smartcall

Re: 6.7% Price Increase From February!
 

Thank you, Ben.

I have to say it just seems very strange (possibly illegal?) that the price for two services is greater than the sum of the two individual services?

Re: 6.7% Price Increase From February!
 

I got my increase notification today (£5.75) for premier with 60MB BB, have paid advance line rental to Nov 2014.

Done some research, and it seems that downgrading to Essential collection will give me channels I need ( but lose some in HD) and 30MB BB (with possible future free upgrade) will be fine. Monthly fee will go from £52 to £28 plus line rental, if web site is correct, good saving!!!

Re: 6.7% Price Increase From February!
 

Finally received my letter today, a £6.25pm increase. Ridiculous so will be ringing retentions to negotiate a new deal or will leave. I happen to work for a division of BT and can get BT Infinity for a grand price of £1 as an employee perk. Haven't considered it before as the bundle discount I would lose by going to TV only would effectively cancel almost all of my saving but with this rise it is different. Retentions will have their work cut out to keep me as a triple play customer!

This is where excessive price rises become self defeating.

Re: 6.7% Price Increase From February!
 

What prices are going up

is it just Broadband or is it tv BB and phone ??

im currently on the VIP Package

Re: 6.7% Price Increase From February!
 

Not sure about VIP but for me:
XL TV up £2.50
BB L up £2
Line rental up £1

Re: 6.7% Price Increase From February!
 

£4.95 increase on VIP

Re: 6.7% Price Increase From February!
 

£4.75 here.

Time to write to the Scotsman!

Re: 6.7% Price Increase From February!
 

Well I'm staying, rang retentions and agreed to sign up for 12 months with a new lower price deal but have dropped BB from 60 to 30MB which will be uplifted to 50MB next year so only 10MB below what I am on now. Additional discounts given but one thing to watch out for is that the main bundle discount is for 18 months only not indefinite. But in 18 months time I'll be ringing retentions again! Was always going to keep the TV as like Tivo and need 3 tuners in my house. It was just the BB/Phone which was a threat but overall deal was good enough to avoid the effort of moving.

Re: 6.7% Price Increase From February!
 

Price rises are never nice, not sure if i got a letter, had one saying about an increse, but that they were upping my net to 150 aswell, so i just chucked it aside.

Out of curiosity, out of all of you, who smokes? on average a packet of fags costs £7, yet some of the previous messages are moaning about an increase of £4 a month.

Don't get me wrong, i agree an increase is bad, if £4 in a month is too much then maybe all of your finances could be looked into, not just who your TV provider is.

Re: 6.7% Price Increase From February!
 

Yes l quite agree with your sentiment as some customers probably spend up to £100 a month on fags and alcohol and that's probably a conservative estimate in some cases and yes we are not happy with our £5 rise but we have cut our family cloth accordingly and because of changes in other parts of our budget we are now £55 better off each month.

Re: 6.7% Price Increase From February!
 

Are letters still going out? Not had one yet.

Re: 6.7% Price Increase From February!
 

Some have still not had anything so far PB.

Re: 6.7% Price Increase From February!
 

Currently pay 61 quid a month for 20mb broadband, TV XL and evening and weekend call package, Normal bill is about 80 quid a month including calls to mobiles and daytime calls. Have been with Virgin since 2001 and this week asked for a replacement wirless router for my Hudl tablet. Virgin wanted 17 quid a month upgrade to the broadband and 20 quid shipping. I went to Maplin and bought a router instead........ I feel like I am being ripped off and am ready to change but am reluctant to leave the Virgin coax for the poor quality BT twin pair that all other providers utilise.

Re: 6.7% Price Increase From February!
 

Sounds like you're paying over the odds. You should be able to get a discount if you ring retentions although it'll mean signing up for another year. Its a pain to have to go through this rigmarole, there isn't any other company I have to do this with. I've been a customer since 1996 - dread to think what I'd be paying if I'd never challenged the price. There must be a large proportion that never do, or even realise they can haggle.

What annoys me most about this latest rise is the 6.7% figure - it's complete lies and only only relates to line line rental increase from £14.99 to £15.99. Most package rises are a lot larger, Remains to be seen if VM have got too greedy.

As for a router - I've never received one from VM , on account of being a long serving loyal customer. I've always bought my own - which is needed to supplement their cruddy equipment.

Re: 6.7% Price Increase From February!
 

According to your profile you are on BB L, so I'm guessing it's BB L 20Mbit.

So as part of the next set of upgrades you'll be offered the option to go to 50Mbit with a SuperHub 2

Anyone on higher tiers will either have already got a SuperHub, SuperHub 2 or in some older cases a VMNG300 with a router.

So by the time the next set of speed upgrades finish, VM will have offered everyone a solution that includes a router at some point.

Re: 6.7% Price Increase From February!
 

Even I, as a lowly BB M 20Mb customer, have been advised that I will get an increase to 50Mb at no additional charge (other than that already advised to me as a general price increase in the new year).

I guess I'll becoming mainstream and a BB L customer or perhaps still a BB M 50Mb customer.

PS At least there'll be no hassle over provision of a Superhub 2, as I have one already as a triallist for the product - for my needs, it's been a superb device.

Re: 6.7% Price Increase From February!
 

Officially it'll still be BB M 50Mbit I believe, however that's for billing reasons e.g some old bundles only work with BB M and not BB L

From a technical point of view BB M and BB L 20Mbit are the same thing, so the same will be true of 50Mbit.

Re: 6.7% Price Increase From February!
 

I called Virgin and spoke to a Scottish lady; she would not budge on offering me a better deal and seemed to agree that I go elsewhere. Pointed out that I must give 30 days notice and could not switch back for three months.... wanted 20 quid for installing a wireless router but a free upgrade to 30mb.....wow!!!

Re: 6.7% Price Increase From February!
 

Ring back tomorrow and try and get some one who isn't Scottish (you'll never get anything out of them... ;) )

I'm assuming you did ring 'retentions' ie. the 'thinking of leaving option'. I love the sad recorded voice that comes on initially "so you're thinking of disconnecting your services" - she sounds devastated and as though you've just thrown her mother in the river.....

It sometimes pays to ring back another day if you don't get the deal you want . You could call their bluff and give your 30 days notice, they might change their tune. You can always cancel your cancellation a couple of days before - but I think you'll find they'll contact you before that.

Re: 6.7% Price Increase From February!
 

Hmmm I received another letter from VM the other day, this time stating that they could be doing more for me. Small coincidence that our place just been FTTC enabled 6 months ahead of schedule (surprised that the Talk Talk door knockers haven't been around yet)

Re: 6.7% Price Increase From February!
 

I've already disconnected the V+ box, I asked the VM CS guy about it's collection, he said I'll be sent a returns pack with details on how to return it to them.

Re: 6.7% Price Increase From February!
 

Many thanks for trying to help...... I only ever get a young too happy patronising voice with dial 1 2 instructiions on 150. Do you have a number for retentions?

Re: 6.7% Price Increase From February!
 

I think you have to go through the options. Option 5 then 3 (thinking of leaving) - if you 've been going through to the ordinary CS you won't get anyhwhere (do it during UK office hours)

Re: 6.7% Price Increase From February!
 

Same for me although the line rental won't apply as I paid a year up front.

Phoned retentions and was given a £30 one off discount which means I effectively pay the same until my contract renewal due beginning of June.

My increase by the way was 14%

Re: 6.7% Price Increase From February!
 

Was a bit surprised the letter was addressed to "The Customer" - almost binned it thinking it was junk mail. It's also really unclear about the impact of promotional prices or discounts and if / how it affects new contracts.

Re: 6.7% Price Increase From February!
 

It says this in the letter

If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer. Visit virginmedia.com/better to find out more.

And then that site has details of how it affects each offer here http://my.virginmedia.com/customer-n...-an-offer.html

It wouldn't say about how it affects new contracts, as that will be covered when you agreed the new contract

Re: 6.7% Price Increase From February!
 

I guess I was expecting a letter that told me precisely what was happening for my individual account situation. And also that when discussing the new contract two weeks ago that the agent would have explained that the price he quoted would be going up significantly in Feb.

Re: 6.7% Price Increase From February!
 

Any price quoted since the 25th of November should be the 1st Feb prices.

Re: 6.7% Price Increase From February!
 

9.2 % increase here.

Has anyone had less than 6.7%?

Re: 6.7% Price Increase From February!
 

probably people not posting on here

Re: 6.7% Price Increase From February!
 

lol - good point

Re: 6.7% Price Increase From February!
 

Only someone who doesn't pay line rental (how many of those are there ?)

6.7% is just the line rental increase from £14.99 to £15.99 - VM really must think we're stupid.

Re: 6.7% Price Increase From February!
 

Good point, I hadn't noticed that. But my overall rise works out at about 5.25%, and as I got a reduction in my bill from retentions recently I have decided to stay put as my new bill will be still less than before the reduction.

Re: 6.7% Price Increase From February!
 

Ah thanks - was on the 25th. It's a better deal than I first thought then!

Re: 6.7% Price Increase From February!
 

It would only take 5% of VM customers to be on BB only which is not having a rise (had one a couple of months ago) and they could charge the rest 12% and still only have a 6.4% average.

Not saying these are the actual figures but just showing how easy it is to use statistics to make figures look better.

Re: 6.7% Price Increase From February!
 

Still not had a letter about price increase.

Re: 6.7% Price Increase From February!
 

VIP Customers as the increase is £4.95.

Re: 6.7% Price Increase From February!
 

I only joined VM in October on the Essentials package (with 10/month partner employer discount) + a 6 month XL TV for 8 pound/month so currently pay 38.99/month. My increase will be 5.50 a month (and after 6 months 7/month) - needless to say I'm not impressed at all. I think that's quite a high % increase.

I rang VM to enquire and the retentions people said there was nothing they could do other than offer a 20 pound credit - wow. so I've given my notice and will leave in 30 days. short and sweet relationship with VM lol

shame as I like tivo

Re: 6.7% Price Increase From February!
 

Got my email today about price increase. Going up £5.75. I only boosted my broadband a week ago by paying £7.50 so feel annoyed.
Contacted retentions who claim nothing can be done as I have a loyalty discount and if they remove that my charges will be higher so put cancellation in hoping they call me before the month notice.

Before I do, can anyone suggest if what I pay is fair/high/low?

With the price increase I will be getting for £68.24
2 TiVO with XL (HD)
120MB broadband
Weekend calls.

Re: 6.7% Price Increase From February!
 

Your package is the equivalent of the Premiere Collection with 120Mb instead of 60Mb and a second TiVo instead of a V HD.

The Premiere Collection is £67.99 after the price increase. The price differential between the two BBs is £7.50 and the second TiVo is £5 more than a V HD.

For £68.24, you are getting a package with a standard price of £80.49 - I, personally, think that represents good value.

Perhaps Virgin Media will allow your cancellation to go through.

Re: 6.7% Price Increase From February!
 

Got my letter today.

Increase of £6.25. Currently pay £71.04, so increase of nearly 9%.

Re: 6.7% Price Increase From February!
 

That's a pretty hefty increase.

Re: 6.7% Price Increase From February!
 

Got my letter yesterday. Am on VIP but will dropping to Premier and buy a now TV box for movies.

Re: 6.7% Price Increase From February!
 

Got my letter through, £5.75 increase. On premiere collection with phone upgraded to XL. Also paid line rental saver in August so technically the £1 line rental increase is irrelevant for now. Not overly happy about this but I'm mid contract and don't want to leave VM.

Phoned to query the rise and was immediately apologised to as letters went out with the wrong price increase on.
Asked what my price will be and was told 'I don't know'. Ok getting angry now
Finally got told it was £5, asked for a breakdown between services and was told it's a package price increase.
Quizzed her about the £1 line rental increase which should not apply to me for now and was told it did. How I kept calm I don't know.
In summary I threw numbers and maths at her and it finished by her saying my increase was actually 1p. Felt sorry for her and I'm going to call back at some point as I doubt it will be 1p

Not the best customer service experience so the fight goes on

Re: 6.7% Price Increase From February!
 

Was hunting around looking for my letter until I realised it was an email that they sent me.

They mention that With Virgin Media you can get the full sports line-up, including all of the Sky Sports channels – plus we've just added Premier Sports too. Not on my current package I wouldn't, I would therefore need to upgrade costing more money, slight letter con there I think.

I suppose though that £4.50 is just part of the rising costs these days, that doesn't mean to say that I'm happy about it.

Re: 6.7% Price Increase From February!
 

Having negotiated a £20 discount for two years on my VIP package just before BT Sports joined VM, I'm not too fussed about the increase.

I'm really happy with the service. :)

9.3% increase!
 

Mine is going up by 9.37%. Only take TV so going from £32 to £35! Ridiculous. If there was an alternative, I'd tell them where to stick their V+ box.

Re: 9.3% increase!
 

I'd give VM a phone - I'm sure you'd be able to get that down

Currently TV XL with a V HD box is on the website at £26 by itself.

Re: 6.7% Price Increase From February!
 

I had letter quoting same increase, so I rang retentions so explain that I had line rental saver to November, lady offered £5 pm discount until line rental saver renewal, which will now be end of contract. Since the £5.75 includes £1 line rental (not applicable in my case until Nov), this is a saving.

I have always found that VM are ready to consider helping customers when I have approached them. Just be calm and explain your situation and they are usually helpful.

Re: 9.3% increase!
 

Why should he have to phone ? Vm are robbing him by the sounds of it.

Presumably many others, in the silent majority who never question these things, are being ripped off too.

Re: 6.7% Price Increase From February!
 

Got a call from retentions today. (Checked previous calls and they tried while out the last two days too since I cancelled).

Played a bit of hardball and got the next 12 months for £62.49 (same price I pay now) and £10 off for the next 4 months. Quite pleased with that!

Re: 6.7% Price Increase From February!
 

We got our price rise notification yesterday, increasing by £3.25 to £50.74 from £47.49 for 120Mb and phone. We don't pay by direct debit so that includes the £5 fee.

I got my mum, as the account holder, to call them up and see about dropping the phone, they said we could do that and pay £42.99 a month (including the non DD charge) but then said we could pay £35.99/mo for the same service, £40.99 including the non DD charge. mum accepted it and I was worried for a while as the details didn't come to light until I got an email with the changes, I thought £35.99 sounded way too cheap. it appears it includes a loyalty discount of £8 off for 18 months.

Anyhow the price does not appear to include the feb price rises (phone line is quoted as £14.99 on the receipt) so I'm sure the package will still go up by £3 or something but it's still a great price and worth being in contract again.

Re: 6.7% Price Increase From February!
 

£3 a month increase fro me 01.02.14 and such a good service !

https://www.cableforum.co.uk/images/local/2016/02/7.png

Re: 6.7% Price Increase From February!
 

If you're still under contract, can you cancel without penalties because of the price increase?

Just called VM and it's true! Bye bye TVXL after four months of total garbage TV.

Re: 6.7% Price Increase From February!
 

I have also received the letter of the £3 increase. But it does not state which service is causing the price increase? Previously price increases stated which service had risen, so does this price increase effect all services?

Re: 6.7% Price Increase From February!
 

Because Virgin Media now sell services as bundles, so the price increases as quoted as a total increase.

Re: 6.7% Price Increase From February!
 

Smoke and mirrors more likely to try and stop people from working out the true cost of individual services increasing.

There's a breakdown of the prices on individual services here: -

http://recombu.com/digital/news/virg...se_M12444.html

Most are facing increases of a lot greater than 6.7% (which is just the increase in line rental - don't know how they've got away with peddling this figure as the 'average rise' ).

Re: 6.7% Price Increase From February!
 

As I've already explained, some bundles have a lower increase than they could have done if it they followed the change on the system codes - VIP Collection for one.

Others, like the Customer Relation bundles, have a greater price increase that they would have done based on pure component product price change.

This is because the prices is a bundle on top of line rental, not per product.

Re: 6.7% Price Increase From February!
 

When it comes to price increases, all I ever ask is to be at least on the same price as a new customer would pay. I may be wrong but I don't believe VM do this, I appreciate prices go up every year and can accept this within reason but why there are so many different prices I'll never understand

Re: 6.7% Price Increase From February!
 

is telfordcable right 2 price increases in 4 months?

Maybe VM are preparing for a tory party win next election, as to counter labour's fixed energy bills the tories will freeze CP's :)

Re: 6.7% Price Increase From February!
 

Nope - what did happen though is

1) Standalone broadband sold before around August/September had a price increase in October
2) When people phoned up to say they weren't happy, they got put onto the new sold prices that 'reversed' the increase.
3) The new prices are increasing to pretty much the same as the other standalone prices in February

So those people have had two price change letters (for both the October and Feburary change), but will only have one price change in February.

Anyone who didn't do anything about the October increase for standalone broadband, won't get another in Feburary.

Re: 6.7% Price Increase From February!
 

We received our price increase today of £5.10 and we were told that it covers the price coverage of BT Sport, which is supposed FREE, and extra HD channels that are in the pipeline.

Its another rip off by VM, instead of being honest with customers. They are doing it this way.

And its no good VM telling us that they are bringing more channels which is covered in the price, maybe they can improve the BB service that l get - absolutely terrible, so slow.

Re: 6.7% Price Increase From February!
 

If the increase is to cover BTSport, why isn't it an add along with SkySports?? Not being a footie fan, I don't watch either, but at least I am not charged for SkySports.

Re: 6.7% Price Increase From February!
 

We were advised that the price increase was to cover BT Sport. See in the end we are paying the cost of the FREE pacakge.

We were also told that NETFLEX was going to be included, but have been told further that this will cost £5.00 per month after a trial period.

Re: 6.7% Price Increase From February!
 

If you are talking about the letter, it doesn't say that price increase is because of those - it says that they are the sorts of things VM have been adding.

---------- Post added at 09:32 ---------- Previous post was at 09:31 ----------

eg.

We want to make your Virgin Media experience the best it can be.
We’re committed to bringing you great value technology and entertainment, so we’re always adding to the things you already get as standard (find out more at virginmedia.com/better):

What we’ve added
3 new channels from BT Sport, plus 3 in HD, now included in your package
Access to Netflix on your TiVo® box – coming very soon
Our free SmartCall app exclusively for customers

What this means
With Virgin Media you can get the full sports line-up, including all of the Sky Sports channels – plus we’ve just added Premier Sports too
If you’re a Netflix subscriber, you’ll be able to stream Netflix movies and box sets straight to your telly
Our SmartCall app helps you save money by letting you use the minutes included in your home phone talk plan on your smartphone, when connected to WiFi – at home, out and about or even abroad

Re: 6.7% Price Increase From February!
 

My monthly bill (including a few £'s in calls) is usually around £55 and I've just got a letter telling me my services (XL TV, 20mb BB & phone) will be going up by £6. A more than 10% rise for me then... :mad:

Re: 6.7% Price Increase From February!
 

But they could have done that by making BT Sports a separately chargeable Premium service. There was no need to add it FOC to a TV package. Because, as we've seen by the increase, it really isn't FOC; non sports fans are helping to pay for it.

You can play with semantics all you want regarding the wording of the letter, but like it or not, the cost to VM of BT sports is responsible for part of this years excessive increase.

Re: 6.7% Price Increase From February!
 

That's a unjustified steep price rise if you ask me as any price rise given your services you have should be no more then a couple of quid.:shocked:

---------- Post added at 12:40 ---------- Previous post was at 12:32 ----------

Yes l have to admit it is unfair on customers who are not keen on sport and maybe they should have come up with something else which would please both camps.

Re: 6.7% Price Increase From February!
 

One of the advantages of not being a VM customer? BT customers didn't get price rises to pay for BT Sport :-/

Re: 6.7% Price Increase From February!
 

http://www.telegraph.co.uk/finance/p...-to-6.5pc.html

Re: 6.7% Price Increase From February!
 

Price rises are a fact of life and although its never nice all the other providers will put their prices as well and if people don't think they will then they are sadly deluded.

Re: 6.7% Price Increase From February!
 

:clap::clap::clap::clap:

and prices will continue to only go up and up on all providers

Re: 6.7% Price Increase From February!
 

And yet, the prices listed on the website are still the same as they were a year ago.

Note if you'd read the article it doesn't mention anything about broadband or annual line rental prices changing. Because they haven't.


---------- Post added at 15:32 ---------- Previous post was at 15:31 ----------

We've been through this before. Prices on broadband services used to only go down and down.

This whole pessimistic expectation that costs only ever go up has only come about since the economy went tits up.

Re: 6.7% Price Increase From February!
 

They haven't changed them yet.

Line rental on BT's website currently is currently listed on the main sales pages as £15.45 - but their own information says http://www.productsandservices.bt.co...asus_Phone_PC1

Re: 6.7% Price Increase From February!
 

As I said, annual line rental is staying exactly the same. Still £11.75 a month.

Re: 6.7% Price Increase From February!
 

FYI share price has gone up too

Re: 6.7% Price Increase From February!
 

Well if we are doing that, then it's still more expensive than VM's annual line rental then

Re: 6.7% Price Increase From February!
 

BT's Line Rental Saver went up by 9% a few months ago to £141.

http://recombu.com/digital/news/bt-l...ar_M11650.html

Re: 6.7% Price Increase From February!
 

Here is some good advice from Money Saving Expert on how to haggle with your provider:

http://www.moneysavingexpert.com/pho...vice-providers

"Loyal customers are corporate manna from heaven. Companies love them, as they stay with them through thick 'n' thin, paying full price and never checking if their deal is competitive or can be beaten.

This lets them rake in regular, guaranteed easy profit. So ask yourself a question: do you want to be a customer whose business is fought for or one who's taken for granted?"

Re: 6.7% Price Increase From February!
 

But not after BT sport came out.

Re: 6.7% Price Increase From February!
 

Rise of £5.50 in February but "got" a £7.00 discount in exchange for a new contract. So I am satisfied :)

Re: 6.7% Price Increase From February!
 

My increase has come through at £5.75 per month - as I pay for the £120 Line Saver in advance, do I still see this £5.75 increase or will it be less please?

I am on Mates Rates with XL TV/60MB BB/XL Phone, 2xTivo, 1xV+ and Mobile/International add ons (that we have no use for but was part of the package) - what does the £5.75 relate to specifically please? I know it is the package, but could I remove anything/downgrade to save money without my Mates Rates being removed? I believe there are different Mates Rates deals now from reading around on the web, so could I swap to a different deal or am I fixed to the package that I signed up with?

I appreciate we got a reasonable deal (not as a good a saving as the original Mates Rates 50% off deal) but £5.75 is a 10%+ rise per month on top of the rises earlier in the year.

Many thanks