Re: Firmware R37
 

Military time is so much simpler - 23:59 rolled over to 00:00 (all Zulu time).

Re: Firmware R37
 

Your lucky to be able to get it so soon, it looks like
I'm going to have to wait until about the 10th of December before
It's available on my 30 meg package and I'm having severe coup problems!

Re: Firmware R37
 

Unfortunately there has been a slight hiccup in the deployment i.e. getting it onto the SuperHubs

http://community.virginmedia.com/t5/...p/1588414#M123

Re: Firmware R37
 

It cracks me up. If they cant even get the firmware to the shubs what hope have you got of the firmware actually working.

I don't think they should announce dates for anything anymore because they can never meet them. They should just do stuff and let us be pleasantly surprised when it actually happens. That way we wouldnt know about the constant delays with everything.

Re: Firmware R37
 

Not surprising, I was on R36T13, then the R37 trial. For some mysterious reason I was then put back on R36. Never got a satisfactory response at the Virgin trial forum, in other words they ignored me.

Re: Firmware R37
 

LOL. We'll get the conspiracy theorists out in force claiming that it was because R37 downloads were corrupting!!

Re: Firmware R37
 

well the fact that they put jimexbox back to R36 tells me that there is a massive bug/flaw in R37 which they have only just discovered and didn't pick up in their "successful and extensive trials"

Re: Firmware R37
 

I was put back on R37 a couple of weeks ago, only checked the superhub after I had a wireless dropout. The words arse and elbow spring to mind, they apparently had no idea why I was back on R36. I was then ignored.

Re: Firmware R37
 

it looks like they send to your SH wrong firmware, so they stopped...it says v2.37 and not r37

Re: Firmware R37
 

Indeed however the air force apparently disagrees even on that :)

From the link I posted earlier:
If even parts of the military can't get military time right, what hope is there of VM doing it? :-P

Re: Firmware R37
 

Methinks he was talking round things - I worked shifts for six years in ten different countries, working thru midnight intercepting sigs, and we logged stuff at 00:00 (and these went to NSA, GCHQ, DSD, CSE, GSCB, etc), so this leads me to believe this was a universally accepted mode of timekeeping...;)

Re: Firmware R37
 

If only R37 modem mode was as presact about timekeeping in the logs!

Re: Firmware R37
 

The update Mark posted on the VM forum has been edited to not actually mention they have suspended the R37 update. Probably something he was told to do by his superiors as a form of damage control.

This is how it reads now:

Re: Firmware R37
 

It would be funny if it wasn't pathetic. How long have they had to sort this out? I don't mean just R37 (which perhaps should have been R3, it works now and apologies for the crocks that predated this..). How many incarnations do they need for crying out loud?

Re: Firmware R37
 

this is great. They have dug themselves a hole before they have even started :) :) :) They specifically said that it was going to specific tiers on specific dates over the course of a week and now it is going to be a month (if not more) and they don't know when it is coming down.

I think my vmng300 is worth its weight in gold atm

Re: Firmware R37
 

What's worse is Virgin has never addressed the issues with FTP/SFTP/SSH sessions etc timing out after a few minutes of idle time requiring you to reconnect to the server you're trying to access many more times than should be acceptable.

It's really annoying, I was hoping they would fix it so I held off on buying a new router and using modem mode but I think I'm going to make an investment pretty soon in one of the fancy ASUS routers (possibly not the RT-AC66U due to the cost but we will see.)

Re: Firmware R37
 

Thing with these embedded devices is if they don't have a real-time clock and a backup battery, it's impossible for them to know the time after a power cycle. The time of any event in the logs can only be determined if, and after, a live connection to the network is made.

Course any screwups after that point are inexcusable, a decent NTP implementation can be fit into just a couple KB of code.

Re: Firmware R37
 

But in router mode, it times and dates the logs correctly. Indeed, you can reach the router mode network log after the modem mode sign-in.
http://192.168.100.1/advanced_list.asp
The logs have the same events but diffeent dates/times.

And the events in the log in modem mode are completely out, including the T3s you get during a live connection.

Re: Firmware R37
 

The T3s are because there has been an upstream timeout on a keep-alive response. 16 consecutive T3s and you get a T4 because the CTS thinks you're up the creek and the modem is reset.

The other Ts can be googled!

Re: Firmware R37
 

UPDATE V2.37 firmware (r37)

it seems has settle down the jitter having the modem (in modem mode) continues ON
http://www.pingtest.net/result/73189208.png
i am also getting lower ping with my 2850n router
(before with same router,had 10-12ms mainly..now down to 7-9ms)
Firmware look ok for modem mode(time will show) but download speed is poor ...but is always like that most of the times with VM
https://www.cableforum.co.uk/images/...2012/12/74.png

Re: Firmware R37
 

Good. Watch the T3s - they are an indication of upstream congestion. But they don't matter unless you get T4s. The modem continues to function with data throught a T3 event though web page loading might be slower if there are a series of them in succession.

Re: Firmware R37
 

That's different. I suggest you start your own thread and post both the Dowmstream/Upstream stats, the Neetwork Log and your observation of whether ot not the 54 dBmv is stable or if it goes to 55 and over (by refreshing the screen).

Re: Firmware R37
 

I tried to take part in the R37 trial, but they couldn't get my SH to reboot in order to accept the download.

I hope that when the release candidate is available that problems have been overcome.

Re: Firmware R37
 

I thought most people had the opposite problem, they can't get their Superhub to not reboot randomly!

Re: Firmware R37
 

Does anybody have any actual R37 usage issues?

Re: Firmware R37
 

What kind of usage issues?

i have not notice any problems with modem mode and the draytek 2850n but if i go to local server for gamershell.com i download with very poor speeds (try the connection download rate) and is flawing from 3-5 MB ...when should be 12MB
http://www.thinkbroadband.com/ping/s...03-12-2012.png

even with this not bad monitor today 03/12 is showing me lot jitter at modem mode (tested 12:15pm)
http://www.pingtest.net/result/73289094.png

Re: Firmware R37
 

I wouldn't be asking if I knew, Babis!

There's speculation on the VM forums, wthout evidence, that the rollout is suspended for R37 reliability/performance issues in router mode.

The absence of the flood of R37 threads that accompanied R36 suggests otherwise. But the speculation wasn't from an untrustworthy source.

Re: Firmware R37
 

Issue I have with the R37 firmware is ironically logging on to the suberhub, at best it's really slow but typically it just freezes. Getting a lot of T3 errors as well & whilst speed tests give good results overall web browsing experience is a little flakey.

Re: Firmware R37
 

MPH - are these new problems? Not present in R36?

Re: Firmware R37
 

They probably right ...5 ms with a not bad monitor today and 3-5 MB speed this time is not the best

Re: Firmware R37
 

Seph,

Does seem to worse yes, The only consistent way to log on and see what the super hub is doing is to power it off leave for a few secs and restart . Then it seems to ok for a short while. I do find it really irritating, I used to have a N600 Netgear router which was perfect it was left on for months on end without issue.

Re: Firmware R37
 

So - I switched to router mode with the following observations:

1/
Initial issues logging onto the Sh. Once overcome, they did not repeat.

2/
Airport Extreme connected in bridge mode. DS speed > 100 meg; upstream speed c. 1.2 meg.

3/
Moved PC to SH port 2; same poor upstream speed.

4/
Logged onto SH wireless OK; decent 2.4 speed; Changed WPS key; then couldn't log onto SH wireless. Airport Extreme wireless OK.

5/
Reverted to modem mode. Upstream speed immediately jumped to 5 meg.

So perhaps this'll start off other people's R37 observations.

Re: Firmware R37
 

Sephiroth...you should be beta tester :tu: you are the man ;)

Re: Firmware R37
 

Interesting. Maybe that is the problem they are trying to keep hush hush about

Re: Firmware R37
 

R37
an other day the monitor will not show any major issues with jitter but with R37 and pingtest having jitter with modem mode (tested at 16:30)
http://www.thinkbroadband.com/ping/s...04-12-2012.png
http://www.pingtest.net/result/73353274.png

Re: Firmware R37
 

Hi Babis - I can't see any jitter that should worry yoy.

Re: Firmware R37
 

well just done one more with modem mode still the same
http://www.pingtest.net/result/73357274.png
i also run this web for testing and at network got this results with my draytek on
http://netalyzr.icsi.berkeley.edu/
Is recommented by many for looking if the modem buffers

Re: Firmware R37
 

I can't see that you have a latency issue. The natalyzr pings outside the UK (AFAIK) so latency will be higher; or am I mistaken?

The best test for jitter and speed is Jack Dinn's downloadable JDAST - it runs on your PC. It's multi-threaded and provides on screen graphs as well as CSV stored data.

Re: Firmware R37
 

They run off Amazon's cloud servers, and sometimes run from the UK but are usually US based

Re: Firmware R37
 

Rollout should complete by the end of this week http://community.virginmedia.com/t5/...p/1603936#M125

Re: Firmware R37
 

Just rebooted my SH, but no R37 yet.

Will installation be affected by the fact that I am in modem only mode?

Re: Firmware R37
 

No R37 here in Warwick area either. We always seem to be last!

Re: Firmware R37
 

I think you'll find our packages will not be released until Wednesday the 12th of December! I do hope it fixes my VoIP problems, it's cr*p at the moment almost unusable, it keeps stopping my Fritzbox from registering any of my VoIP lines! I have to keep re starting my VoIP adapter!!! I also can't
access the NOT so Superhub remotely either and although I've got my VoIP adapter in DMZ I can't see it from the web!!

Re: Firmware R37
 

No i am with modem mode and it came

Re: Firmware R37
 

well my internet just disconnected on my laptop so rebooted SH now have V2.37.01, whether that is firmware update someone can confirm that for me in Liverpool on 100mb whether that helps anyone.

Re: Firmware R37
 

Yes this is the one rolling out
http://www.cableforum.co.uk/board/35503660-post90.html

Re: Firmware R37
 

When my SH updated to v37, it was after midnight on that day last month. I was watching TV via Tivo when it glitched. No idea if my internet glitched but it rang a bell. I checked the SH - RH. Rebooted the SH - R37.

Re: Firmware R37
 

so R37 is now the latest stable version?

I am on R36.

Re: Firmware R37
 

I wonder when it will happen here in croydon I'm on 30 megs

Re: Firmware R37
 

bobgarb asked

"I wonder when it will happen here in croydon I'm on 30 megs"

According to the VN Forum team all broadband tiers will receive by the 14th December. You will need to reboot in order to receive.

Re: Firmware R37
 

Will it happen automaticly or will I have to do
A reset to get it?

---------- Post added at 10:33 ---------- Previous post was at 10:28 ----------

Cheers, just reported, still on r36 I'll try again tomorrow

Re: Firmware R37
 

Upgraded to R37 on reboot this morning.

Re: Firmware R37
 

Updated to R37 here too , after re-boot.
Medway towns area.

Re: Firmware R37
 

Updated to R37 here too now, rebooted yesterday and got it

Swansea area

I seem to have better wireless now (no usual drop-outs as of yet)

Re: Firmware R37
 

Upgraded here, Maidstone area.

Re: Firmware R37
 

Upgraded in Keighley BD20.

Re: Firmware R37
 

Still waiting in Poole BH17. I have dome soft reboots from the GUI. Do you have to do an "IT Crowd" reboot (ie switch off the power supply and then switch it on again)?

Re: Firmware R37
 

The GUI is fine. The lights go off and it goes through the full disconnect/reconnect cycle.

Re: Firmware R37
 

Tried the hard reboot and still on R36. Also checked speed and I am supposedly now on 60M. However speednet still shows 30.

Re: Firmware R37
 

Baguley now on R37

Re: Firmware R37
 

I reboot my SHub and I'm now on V2.37.01

Re: Firmware R37
 

gave it a powercycle still R36.

Re: Firmware R37
 

Seeing a post earlier saying that R37 was alive and kicking on the Baguley server I have just rebooted my sHub and I'm still on R36. :( Will try again tomorrow.

Re: Firmware R37
 

Check your network logs
If is coming down will appear there
Then if is there and give error then reboot few times (but wait about 2 min each reboot & keep checking the blue top light if will flash which means is downloading)
If is not in the network log wait untill the 14th when all should have it

Re: Firmware R37
 

My logs showed update fails for 2 weeks before today, this morning it was like running throught treacle so i rebooted and then found the new firmwear info.

Re: Firmware R37
 

Thanks for the information badis. I have looked in the log but nothing showing up about the new firmwear. I will leave it as it is for now and try rebooting again on Friday.

My sHub is behaving itself so I 'aint going to rock the boat, I'd just like to see what you more geeky https://www.cableforum.co.uk/images/...2012/12/14.gif errrrrrr I mean knowledgeable guys are up to. :D

Re: Firmware R37
 

Geeky?, never, just cause some of the guys here are still up at 05:00am rebooting to get Firmware updates .....:D

Re: Firmware R37
 

R37 in Warwick area 60mbs tonight after reboot

Re: Firmware R37
 

your speed double has nothing to do with this firmware upgrade (I'm just stating this so others dont get confused). the only reason why youve probably got both at once is because the double config wasnt 'forced' whenever it become available to you and of course the new firmware being opened up to you.

Re: Firmware R37
 

given not all 100mbit and 60mbit peeps are done yet do we think all 30mbit will get by tommorow?

Re: Firmware R37
 

What I was saying before you jumped in is that I am now on R37 here in Warwick area. currently on 60mb service (for info) and yes - I know the speed is not a result of the upgrade!

Re: Firmware R37
 

I'm on R37 since today.

60Mbit, Oldham.

Re: Firmware R37
 

rebooted now on R37 south Manchester

Re: Firmware R37
 

YAY. I have V2.37.1 and my network log appears to have been wiped clean. I wonder if it will start showing the correct month?

Re: Firmware R37
 

Rebooted and got it here (Wiltshire).

Re: Firmware R37
 

It won't show the correct date and sequencing in modem mode.

Re: Firmware R37
 

Ah, why not?

Re: Firmware R37
 

rebooted and still R36, nothing in logs, ah well, will try again tomorrow!

Re: Firmware R37
 

Well so far it seems good, I've not had to reboot the voip device and the wireless seems ok even if its not the most powerful

Re: Firmware R37
 

Reboot now on R37 Gateshead.

Re: Firmware R37
 

R37 in Tesside after reboot

Re: Firmware R37
 

Just got it and minimum latency looks a little lower, maybe just coincidence

Re: Firmware R37
 

Still R36 here in Warrington

Re: Firmware R37
 

No change here in Peterborough, but this doesn't surprise me. https://www.cableforum.co.uk/images/...2012/12/12.gif

Re: Firmware R37
 

Well no it shouldn't, as the rollout is still happening

Re: Firmware R37
 

24 hours left Ben, will VM manage it?

Re: Firmware R37
 

I take the point but it does always seem to be the same areas that always end up waiting the longest for things.

Re: Firmware R37
 

About an hour ago I rebooted my superhub which seemed to force the upgrade.

On XL60 in South Gloucestershire.

Re: Firmware R37
 

After reboot got it here in Birmingham.

Re: Firmware R37
 

I've just received the R37 software and the Network Log is still a month behind. I am in router mode, not modem mode.

Re: Firmware R37
 

I've noticed this if you log into router mode with 192.168.100.1

If you log in with 192.168.0.1 the network log is correct. At least on mine. I'm in modem mode, and somewhere in this thread it tells you how to get to the router mode pages (which are correct) from modem mode.

Re: Firmware R37
 

Any news on the Wirral regarding this update?

Re: Firmware R37
 

Upgraded to 37 yesterday in Nottingham

Re: Firmware R37
 

From what I've seen so far I'm impressed with r37, my VoIP connection seem to have gone back to be reliable! Wireless does not seem to drop out so often now at least I have it switched on now but the power and range could be a bit better!

The one thing I still can't seem to be able to do is access the Super-hub remotely!

I think everyone should have got the new Firmware by today, I did need to do a complete power down and wait for 30 seconds before power to get the update!

Re: Firmware R37
 

still R36.

VM sure are slow on firmware rollouts.

Re: Firmware R37
 

Upgraded to 37 a few minutes ago. I had to power off the shub and it then downloaded R37and rebooted.

Re: Firmware R37
 

ok it tried so I will give it anohter shot.

SW upgrade Failed before download -TFTP Max Retry Exceeded

and yes I did turn it off.

Re: Firmware R37
 

@bobgarb

I'm sure that R37 fixes what VM said it would fix. But they never said it would fix wireless range; and they were right. The SH is physically incapable of offering decent wireless range.

Followers of my rvings will remember me saying that you might get optimum range if you hang the thing from the pendant lamp in the middle of your room. That's because there are two postage stamp sized antennae at the bottom rear of the thing - just where they shouldn't be located and certainly not enough antennae to radiate properly (VM have put a cheap 2 port wi-fi card into the router).

It is always best to go to modem mode with your own decent wireless router if you need anything better than the "get you going" SH in router mode.

Re: Firmware R37
 

now I just see this.

SW Download INIT - Via Config file Vbb5882d82863eaea.cm

But still R36.

Re: Firmware R37
 

I agree with your comment, I have the same problems with my second router VoIP adapter, damn internal aerials! I have a old TP link router down stairs very powerful and cheap it has 3 external aerials!

I use my Super-hub in router mode because my Fritzbox router\VoIP adapter does not like the Super-hub in modem mode!