Re: Finally had enough of VM BS...........
 

Fair enough. Most marketing is a certain amount of "BS" (if you want to put it like that.)

However, I think the rule it is must not actually be lies. So, if there are any in what VM have said then by all means report them.

If not, remember it's just marketing :)

---------- Post added at 09:14 ---------- Previous post was at 09:13 ----------

If you have a reasonable point to make then insults are not necessary to carry on friendly discussion.

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

There should have been no need to ask. But the wretched thing is hardly "packed with the latest wireless N technology". This "5 GHz compatible" euphemism is BS. It is hardly packed with the latest stuff if it isn't dual band.

Incidentally they've reworded this in recent days; it used to say "jam packed ...". Of course the mind sticks the "jam" in front so it is delusional. They've also taken out other unsustainable claims. But it's still BS because they shouldn't be providing this piece of junk except as a modem.

They Bs-ingly say elsewhere:

Virgin Media Super HubThis combined modem and router gives you an ultra strong signal throughout your home

That is the ultimate piece of BS. The SH does not provide an ultra-strong signal throught the home. It can't - it's got two postage stamp sized antennae (instead of six normally found on un-slugged routers) at the bottom rear of the wretched thing. It doesn't matter what a VM geek has to say about his/her wireless signal, the reports of objective, honest people on the various forums make it quite clear that VM's claims for this wretched device are BS.

That you needed this spelling out says a lot about your own delusions on the subject.

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

My reply removed by me due to the mod's interveining post above.

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

So on the one hand you happily discount those reports by people who claim not to have any wireless issue but then accept any reports of those people claim to have such issue?

[Mod Edit - as posters appear to not understand Mod polite requests, I am removing trolling comments - repetition of this behaviour will invoke the infraction system]

Re: Finally had enough of VM BS...........
 

My own opinion is based on my own experience, which is the superhub is pants. Looking back at my records from 18 months ago, rebooting the superhub 8 times in 24 hours meant it was having a good day. I accept that many people are happy (maybe they know no different??), and I accept that many people (probably a minority) are unhappy.

I think the BS comes from implying that the superhub, as a router, is as good as you can get when clearly (for some) it isn't. However, I think it would be unreasonable to expect VM to supply CPE that was on a par with off the shelf equipment costing an average weeks wage.

I accept that I haven't used any of my collection of superhubs for many months and the firmware upgrades might have sorted some of the issues I was having. BUT the inbuilt inability to run concurrent 2.4 & 5GHz networks together makes it a second-rate non-starter to me. With my Asus router I get a stronger 5GHz signal outside on the patio than the superhub gave on 2.4GHz, which to me questions the validity of the VM claims regarding 'best wireless performance'.

It would be nice to see how many downstream channels VM are running in this part of the world, but as I seem to get full speed 24/7 on my old modem I'm going to stay where I am until I'm forced (or bribed - hint to VM) to switch.

Cheers

Grim

Re: Finally had enough of VM BS...........
 

And I am happy to concede that some people have some problems with the SH.

"rebooting the superhub 8 times in 24 hours"? Seriously. That's terrible. But it is certainly not my experience. Mine has barely been rebooted at all since I got it a few months ago.

It's the "for some" that's the problem though. If it's fine for the majority then, given that all marketing is hype to a certain extent, I can't see any issues with VM's comments on the SH.

Sorry. Lost me there :confused:

And how common is this usage? (Genuine question. Not looking for an argument :))

Fair enough.

Re: Finally had enough of VM BS...........
 

Why not, do you know that when you take out a mobile phone contract in most cases your subscription does not even cover the cost of the phone so why shouldn't we get a high end off the shelf modem included in our package as a matter of course instead of the 3 most recent pieces of junk they have supplied everyone to date.

Re: Finally had enough of VM BS...........
 

@CarlWaring

This is where we have differed all along.

The absolute numbers complaining about the SH and the nature of the complaints describes a fundamental failure in the design of that wretched device.

There should be NO data corruption attributable to modem firmware. Do you agree?

There should be NO instability arising from the router functions of the SH. Do you agree?

If the ad says it's got brilliant wireless range then it MUST live up to the claim.

That we don't hear from the majority isn't a justification for VM's BS.

And what's more, and even worse, VM know exactly what a piece of cack that SH is.

Re: Finally had enough of VM BS...........
 

No disrespect, but some of us don't have the same issues that others have (but I do believe they have them, and hope they get resolved).

I am sat in my back garden posting this on my iPad (and my wife is sat beside me, posting on FB on her iPad), approx 60ft from the shub - one size fits all statements don't benefit anyone, whichever side of the argument they come from.

Re: Finally had enough of VM BS...........
 

Trouble is, Hugh, that those who shy away from criticising VM for that wretched device and the descriptive BS, shy away from properly acknowledging the evidence of faults that simply shouldn't be live 20 odd months down the line.

I and thousands others might cross a dangerous road safely and one person gets knocked over. And another etc. That makes it a bad something, Likewise a device claimed to be at the pinnacle of perfection that the supplier knows to be rubbish. Why can't such as yourself, CarlWaring and a very few others actually acknowledge both this and the BS about the device put out by the supplier?

Re: Finally had enough of VM BS...........
 

So quote these "absolute numbers" and then we can work out what %age that is of VM customers overall and see if it is anywhere approaching >50%.

Absolutely. But then I also realise that nothing is ever perfect.

Absolutely. And if you can prove it hasn't for a majority of VM's broadband customers I will happily add my voice to your complaint to the ASA about their lies in their advertising.

It is precisely because we don't know exact figures that we cannot say for certain that the SH is as bad as you make out.

Cite a source for this please.

---------- Post added at 19:04 ---------- Previous post was at 19:02 ----------

Exactly. I have said all along that I am happy to concede that some people are having some problems with the SH. Whereas Sephiroth et al have always simply made the blanket statement that ALL SHs are "a pile of cack", etc. Which is, quite clearly and simply - and demonstrably -wrong.

---------- Post added at 19:06 ---------- Previous post was at 19:04 ----------

Except no-one is "shying away" from anything. That I can see, anyway :confused:

---------- Post added at 19:08 ---------- Previous post was at 19:06 ----------

I will, as soon as you acknowledge that your blanket statement (see above) is also, ironically, complete BS.

In fact, I have never actually said otherwise anyway.

Re: Finally had enough of VM BS...........
 

You don't seem to acknowledge that I acknowledge it has problems - but not as all-encompassing as you state.

Do VM over-hype it? Yes, welcome to the world of Marketing.

Is it as bad for as many people as you (and others) continually state? I don't believe so (a reasonable minority, perhaps, but not the total failure you (and others) seem to posit).

You are, of course, entitled to your viewpoint.

Re: Finally had enough of VM BS...........
 

To both of you - just go to the VM forums. It's SH, SH, SH. You can be pedantic and say there's other stuff too - you can say that the forums are only a fraction of the customer base.

But it is wrong to avoid agreeing that none of the main faults being reported, instability, poor wireless range, data corruption, should be happening 20 odd months in. It is also wrong to avoid agreeing that it can't be best wireless or whatever superlatives VM use when it isn't even dual band. The SH is a very poor, budget driven device.

VM know exactly what is wrong because they're dealing with it day in day out. So the BS on their web site is inexcusable. Blessing it as "marketing" is both obtuse and poor judgement.

The BS could be majorly lessened with a statement such as "This is our get-you-going gateway that we supply free of charge. The more advanced user cna switch our SH to modem mode and attach their own router". Simples.

Re: Finally had enough of VM BS...........
 

Please find me one person who is doing that. I'm not. Pretty sure Hugh isn't either.

Re: Finally had enough of VM BS...........
 

The thing is with the Superhub is that it may well work for the majority but it does not get away from the fact that compared to the off the shelf devices available it is to all intents and purposes a piece of junk poorly designed with aesthetics only in mind over functionality.

The same can be said about the VMNG300 which had been superseded even before release when they decided to go for 8 downstreams when the device on offer could only offer 4 downstreams.

The team in charge of planning this should lose their jobs but as I have posted many times my belief is that palms were greased otherwise we may well have had better equipment on or under our desks.

Re: Finally had enough of VM BS...........
 

Quote:

Originally Posted by carlwaring (Post 35472194) So quote these "absolute numbers" and then we can work out what %age that is of VM customers overall and see if it is anywhere approaching >50%.

Carl why don't/can't you stop asking people to supply proof for things we all know they can't. If I started picking you up on all your comments that couldn't be substantiated, I wonder how many times a week I would be asking you to do the impossible?

Quote:

Originally Posted by carlwaring (Post 35472194) Absolutely. But then I also realise that nothing is ever perfect.

Will keep reminding you of that when you refuse to accept the inadequacies of VM kit in the future.

Quote:

Originally Posted by carlwaring (Post 35472194) Absolutely. And if you can prove it hasn't for a majority of VM's broadband customers I will happily add my voice to your complaint to the ASA about their lies in their advertising.

See my first comment in this post, but then you admit you are being pugnacious by confirming the figures you ask for are unknown outside VM.

Quote:

Originally Posted by carlwaring (Post 35472194) Cite a source for this please.

I think I've covered my thoughts on this type of post from you.

Quote:

Originally Posted by carlwaring (Post 35472194) Exactly. I have said all along that I am happy to concede that some people are having some problems with the SH. Whereas Sephiroth et al have always simply made the blanket statement that ALL SHs are "a pile of cack", etc. Which is, quite clearly and simply - and demonstrably -wrong.

If I'm included in the et al statement I take offence as I thought I made quite a balanced post earlier this afternoon, but if I’m included in your blanket statement then let me say that all three superhubs I've had were nothing more than a waste of natural resources so therefore ALL superhubs must be rubbish. Of course as this statement is demonstrably wrong I look forward to your demonstration showing how wrong I am and in what way.

Quote:

Originally Posted by carlwaring (Post 35472194) Except no-one is "shying away" from anything. That I can see, anyway

Except you're shying away from the superhubs shortcomings. I wish they worked perfectly and wish I'd not had any problems, but I did have problems and it felt wrong that I had to fight with VM to get a working modem that would give me the service I was paying for. I wish I still had the ~£80 in the bank that I had to spend to get the hardware to do the routing job of the superhub.

Anyway, I think I've made my point but no doubt you'll be unable to resist your 'must have the last word' urges.

Cheers

Grim

Re: Finally had enough of VM BS...........
 

Well there you go then.

It works (for me) as well as anything else I have ever used. (Mainly Netgear stuff; WGR614, IIRC.) So in that respect, it's fine.

I love a good conspiracy theory. But that's not one :D

Re: Finally had enough of VM BS...........
 

Peter's right.To put aesthetics over functionality is bad.

Worse, because it's a budget item (profits). money has been spent on aesthetics that was sorely needed for functtionality.

Someone needs to be fired. You can't put a product on the market and 20 months later corrupt the download data of a whole load of customers. As I said, VM know all that but it hasn't yet led them to announce how they're gonna get out of this mess.

Re: Finally had enough of VM BS...........
 

Then people shouldn't state things as fact if they're not, actually, facts.

I can usually back up any facts I state. Of course, opinions are different. But they may still be formed based on incorrect facts.

You won't have to. I accept VM isn't perfect. It would be silly do otherwise.

Only proving a point :)

Yes. That some people state things as fact that they can't back up. I know that :)

Well mine's fine. And so is Hughs'. So that's all -2 so far.

Wow! "Tech. isn't perfect." Tell us something we don't know.

[quote]I wish they worked perfectly and wish I'd not had any problems, but I did have problems and it felt wrong that I had to fight with VM to get a working modem that would give me the service I was paying for. I wish I still had the ~£80 in the bank that I had to spend to get the hardware to do the routing job of the superhub.[/FONT][/COLOR]
So do I.

Well it would be rude of me not to reply seeing as you've taken the time to post :)

Re: Finally had enough of VM BS...........
 

I try very hard not to get involved in threads about the SH but Peter_ has far more inside knowledge about this than you do.

Re: Finally had enough of VM BS...........
 

I'd say jb66 has far more inside and outside knowledge than Peter_ does.

Re: Finally had enough of VM BS...........
 

Carl why are you so protective of a devices that are to all intents and purposes just poorly designed crap, you do not even work for the company, are you scared that if you post something negative that you will be vilified by the company and no longer invited to any events.

The 3 devices from the Hub, Superhub down to the VMNG300 are poorly designed rubbish, the VMNG300 was outdated before release the other two had to look pretty, functionality was not a concern.

So rather than jumping to the defence of a company you do not work for why not think about your answer first and then you may be better thought of by the community rather than them expecting a standard Carl Waring response claiming all is great with Virgin Media when we all know the subject being discussed is little short of a joke.

What excuse can you give for the supply of poorly designed equipment other than the likelihood of the people in charge being bribed to accept the poor quality equipment now supplied, I personally would prefer a bribe to be the reason rather than stupidity, so if you answer this post choose which of those two options you think is closer to the truth.

So please stop trying to get a very odd type of tan on your nose by continually jumping to the defence of Virgin Media remember that you cannot polish manure.

---------- Post added at 07:26 ---------- Previous post was at 07:19 ----------

Doubtful to say the least as no technician has access to the tools any 1st line agent has access to, even the average Swansea agent will deal with more calls per shift than an technician will deal with in 3 days.

Also they do not have Logmein and usually just swap devices as legally they cannot touch the customers computer.

So they would have more inside and outside knowledge due to that fact alone.

One thing though is I doubt many agents or technicians are even aware of the Virgin Media intranet which I used to scour for information whenever I had a free time.

I kind of doubt my knowledge of the present equipment has lessened even after 6 months working elsewhere and I know that I could go to back to the job tomorrow as it is just like riding a bike you never forget how, plus I still have contacts in the right places who can give me insider information.

I would be quite happy for new equipment to come out that I have no knowledge of as that would indicate the company is now going forward rather than stagnating.

Re: Finally had enough of VM BS...........
 

"It is my belief" is not 'insider knowledge'. If he knew that was the case he would not have qualified it with that 'get out' phrase.

Re: Finally had enough of VM BS...........
 

Which phrase is that then.:confused:

Re: Finally had enough of VM BS...........
 

Peter. Your first paragraph has been ignore as it is so far from the actual truth I am treating it with the contempt it deserves.

I have never, ever said that and I defy you to find any post in which I have.

You have completely ignored the previous pages in this thread where both myself and Hugh have indeed acknowledged that the SH isn't perfect and, for both of us, works perfectly adequately.

Yet it works perfectly for me, Hugh and probably a majority of other people. (Though of course neither of us can prove this but I have "negativity bias" on my side. What do you have other than some forum posts?)

Again, another insulting paragraph ignored.

I will remind you at this point (though I'm not a Mod of course) that there are rules regarding respecting other forum users, etc.

---------- Post added at 09:57 ---------- Previous post was at 09:57 ----------

Which do you think? :confused: There's only one referred to :rolleyes:

Re: Finally had enough of VM BS...........
 

Out of the fair few people I know with a superhub I'd say it's a 70/30 split as to who has problems with it.

When I was still with VM problems with BB were rare but I had a really bad time with the TV service.

I had loads of problems with the VM adsl and have had very few with the BT home hub since I've had that (touch wood ;))

I guess the thing is that you can / may get problems with ALL providors.

Most people can only go on their own personal experience.

Me, I wish I could still get cable BB but wouldn't touch the TV service again.

Re: Finally had enough of VM BS...........
 

Adequate is not really good enough in this day and age considering they are supposed to be at the forefront of technology which with all of the three most recent devices they have failed.

We have the VMNG300 a device that was outdated before release due to the change in strategy going from 4 downstreams to 8 downstreams for which they hurried out the Superhub a flawed device from day one.

We should never have been put into the position of a having to accept a single device to cover wireless and broadband which is why a workaround was quickly found to enable your own router to be used as an Access device, then the company brought out Modem Mode as they realised what a error they had made.

You fight tooth and nail to protect the image of Virgin Media even if begrudgingly you admit defeat but word it to not sound negative and I have no need to provide proof as most of your posts provide that proof.

Now you can dispute that and I could look for such posts but we already know they exist as do the other members so why would I bother, as above I think you are more bothered about not getting an invite to a promotional day so you always sidestep saying anything negative which could have been avoided by not using your own name as your username and your picture as your avatar.

Re: Finally had enough of VM BS...........
 

@ CarlWaring & Hugh

There's a difference between sentinents such as "it works for me but I don't deny there are problems with the SH" and acknowleding the downright misery caused to a provably high number of people whose downloads are destroyed by R36.

You two avoid acknowledging the seriousness of this (and not just this, the whole shabby history of the SH). For that you attract justifiable criticism.

Turning to the BS,you rather excuse the BS as "marketing" instead of roundly criticising not just unthruth but downright lies. Even worse, you know all this deep down but something's holding you back from acknowledging these facts. Peter may well have put hs finger on that in one case at least.

It's no excuse for VM to put out BS just because others do - especially when they know that in the case of the SH, it's not truthful.

Re: Finally had enough of VM BS...........
 

"Misery" because "downloads are destroyed"?

Are these one-time only downloads, that cannot be repeated, causing emotional and financial loss?

Methinks Mr Hyperbole-OverDramatising is visiting today.......

I have had problems with suppliers/products in the past - if I couldn't get it resolved to my satisfaction, I dumped the product/service, and replaced it with one that worked how I wanted. What I didn't do is whinge incessantly on and on and on and on and on and on and on about it - sometimes it's time to "move on", and perhaps find something positive to focus time and energy on?

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

But Peter_ has insider knowledge, do you?Are you employed or have been employed by VM?

Re: Finally had enough of VM BS...........
 

So, like I have always maintained; whilst it's not perfect (but then no tech ever is) it is good enough for some (I would say most but that's not verifiable) people.

So why is it that I can accept and admit that it's not perfect, but some people can't/won't admit that it's actually not a "complete pile of cack" and is perfectly suitable for some/most/whatever people? And yet I'm the one who gets bullied for not doing something which I actually already have :confused:

VM ADSL is not the subject of this discussion though.

Absolutely right.

Re: Finally had enough of VM BS...........
 

The point is that the VM supplied adsl modem I had was pretty crappy.

But I don't for one moment think that ALL modems they supply are crappy and wouldn't assume that because I had a badun it means they are all or mostly bad.

Re: Finally had enough of VM BS...........
 

People keep saying this but I REALLY DON'T. (Oddly enough, the people who, WRONGLY, state this all have the same thing in common; a different opinion to me. Weird, eh?!)

More BS. Please stop it.

Huh? :confused: Is this just more BS?

Yes. They provide proof that I have never ever said that VM are perfect and that I am happy to agree with someone who has a negative opinion of some aspect of VM if I agree with that opinion.

I do dispute it because I KNOW it's not true.

More BS and lies snipped and ignored.

---------- Post added at 13:03 ---------- Previous post was at 13:01 ----------

Fair enough. I think my parents had Virgin.net for a while but I can't remember if it was before VM or not so it would be unfair of me to comment further; even if I could remember if it was any good or not :)

Exactly. But good luck getting Peter or Sephiroth et al to agree with you.

Re: Finally had enough of VM BS...........
 

But it doesn't really bother me if they agree or not :) - I've got far more important things going on in my life. People don't have to agree or disagree with me.

Re: Finally had enough of VM BS...........
 

Oh wow!

After Peter said this to me....

It sounds like you're now doing the same thing for the "other side of the argument", for want of a better way to put it.

There is, actually NO difference. We have acknowledged it is not perfect. But you, again, have not yet acknowledged that it is, actually, okay for some/a lot/most/whatever people.

Hypocritical much?

And round and round we go :rolleyes:

May I direct you then to the ASA, with whom you can lodge a formal complaint about these supposed "lies". Please do keep us informed of your progress.

So now you're a mind-reader too? :rolleyes:

Then get onto the ASA ASAP.

---------- Post added at 13:13 ---------- Previous post was at 13:11 ----------

And yet I have never had any such problems with my SH.

Not for the first time :)

---------- Post added at 13:17 ---------- Previous post was at 13:13 ----------

But he doesn't know that "palms were greased" or he would not have qualified his statement. He may well know but not want to admit it on a public forum. In which case I don't think he should have said anything at all.

Don't get them started ;) (For the record, though, no.)

---------- Post added at 13:19 ---------- Previous post was at 13:17 ----------

Quite. But the point was that they are happy to vilify me (and others) for not completely agreeing with them that the SH is "a complete pile of cack". But they won't concede that it can't be "a complete pile of cack" or it wouldn't work well enough for us. If it were in indeed "a complete pile of cack" then it wouldn't work at all for anyone. They want us to concede something (which we have, many times) but they're not willing to concede anything. Smacks of hypocrisy to me.

Re: Finally had enough of VM BS...........
 

I notice that carlwaring has ducked my question about if he works/has worked for VM.:erm:

Re: Finally had enough of VM BS...........
 

It says no in his post above yours.


"Quote:
Are you employed or have been employed by VM? "


"Don't get them started ;) (For the record, though, no.)"

Re: Finally had enough of VM BS...........
 

It might only have 4 DSC, but Ive had mine for years and its still going strong!

Re: Finally had enough of VM BS...........
 

Did you miss the wording of my post if so here it is for you to peruse.



---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

It is still an outmoded piece of junk incapable of going forward due to its lack of downstreams, I have the Superhub which has behaved faultlessly since February 2011 but it is still a badly designed piece of junk trying to do the job of 2 devices but at least it is capable of running with 8 downstreams so more futureproof than your modem which failed that test before release.

Re: Finally had enough of VM BS...........
 

I think you miss my point.

My modem provides lower latency than my neighbours SuperHub in modem mode.

I wouldnt exactly call it "junk" when it works better than SH.

Also I dont see how my modem could work any better, Full Speeds, Low Latency, Low Jitter, what more would you expect it to do?

And by the time more downstreams kick in my area there will be a new device released anyway...

Re: Finally had enough of VM BS...........
 

Do not hold your breath as it may be little different to the present device.

Here is my full speed on a 30Mb connection were I constantly get 32Mb day and night.

https://www.cableforum.co.uk/images/...2012/09/47.png

Re: Finally had enough of VM BS...........
 

Meh, For Now my Modem is perfect and works perfectly....Not Junk At All..

Re: Finally had enough of VM BS...........
 

Pity I know different as I used to deal with them day in day out and your experience is with a single device only.

Re: Finally had enough of VM BS...........
 

I wouldn't either. But we must, of course, bow to the supremecy of Peter et al because they know better than anyone exactly what a "complete pile of cack" the SH is because they say so :rolleyes:

And here's my current speeds on my "pile of cack" SH.

https://www.cableforum.co.uk/images/...2012/09/46.png

---------- Post added at 15:08 ---------- Previous post was at 15:06 ----------

As is mine. As is Hugh's. And as is, I suspect (with no evidence either way but remembering negativity bias) most other people's too.

Re: Finally had enough of VM BS...........
 

Its called working with the equipment and dealing with issues on a daily basis, just being connected to the internet via a single device for as long as yours has been installed does not qualify you to talk about reliability of other similar devices in the real world.

I may not have worked for Virgin Media for over 6 months but in my time there I have dealt with more VMNG300 modems, Hubs and Superhubs than you could even begin to count let alone all the other standard modems so probably more modems than you have had hot dinners.

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

1st line agent doesn't have access to a pile of the actual devices in his van.

When doing support with the choice of actually sitting with my hands on the problem device vs sitting a hundred miles away with some silly remote support buggers I know what I'd choose.

Re: Finally had enough of VM BS...........
 

Most technicians only know how to swap devices as they have no idea how the modem works so just get a new one from the van, is that what you really want or do you want a first time fix, I know which I would prefer.

Re: Finally had enough of VM BS...........
 

Doesn't anyone have a Sunday afternoon snooze anymore?You would all feel so much better..;)

Re: Finally had enough of VM BS...........
 

[QUOTE=carlwaring;35472384].....
So why is it that I can accept and admit that it's not perfect, but some people can't/won't admit that it's actually not a "complete pile of cack" and is perfectly suitable for some/most/whatever people? And yet I'm the one who gets bullied for not doing something which I actually already have :confused:
.....QUOTE]
The point you make goes to a point I have been making. If VM transformed its BS into something more truthful like "This is our free get-you-going gateway. For the advanced user you can put our Super Hub into modem-only-mode and attach your own router" - it would be better.

Then VM "merely" have to cure the instability problems (they they've failed to do for 20 months) and the data corruption problem; and then never introduce a new problem again. It is this woeful history that is the difference between a dvice with a few problems and a "pile of cack".

---------- Post added at 18:05 ---------- Previous post was at 18:03 ----------

It's fun. Don't you want us to have fun?

Re: Finally had enough of VM BS...........
 

Fun.Well from this side of things it isn't fun.It's just sad and when it all kicks off it's like dealing with children.:rolleyes:

Re: Finally had enough of VM BS...........
 

It hasn't kicked off for a while since the mod's intervention. We've all been very civil toward each other. But yes, when it does kick off, you're right, I'm sure.

But, remember, this is a forum. Being technical gets boring sometimes whereas those who provoke make for some fun.

Re: Finally had enough of VM BS...........
 

The thing is, you are not privy to ALL that happens. It's also the case that we can lose some possible helpful advice because people find the bun fight a bit too much and prefer not to contribute.

As for the technical stuff I keep trying to learn.Better than being ignorant.;)

Re: Finally had enough of VM BS...........
 

That's why you moderate. There are one or two who never contribute helpful advice in this particular forum section but incite others into the bun fight. Such inciters should be dealt with and the rest of us can concentrate on helping others.

You know exactly how much help I, Peter and others provide but, being only human, inciters need taking down. I'd hope the mods can take care of that.

Re: Finally had enough of VM BS...........
 

Of course, some people also blame everyone else but somehow want to remain blameless themselves; then start insulting other contributors and even telling blatant lies about them. Which should also be stopped.

Re: Finally had enough of VM BS...........
 

Guys, the mods have delivered fair advice; fair warning if you like. There is a bit of bickering going on and it doesn't sit well with such normally helpful and knowledgeable contributors.

This is a well managed forum where we all get the chance to share our views with minimum censorship because we can usually manage to keep it civil and on topic. It's best it stays that way imho.

Keep it nice especially for the younger readers eh? Oh, and yes I am looking after my own interests - when mods have to censor and ban it can affect future debate.

Re: Finally had enough of VM BS...........
 

That be our job then, not yours or any other members!

Ignore the inciters then. Don't let them get to you and the forum will be a happier place.

No need to respond or get worked up over other people not aggreeing with your views. It is a forum after all :rolleyes:

Re: Finally had enough of VM BS...........
 

Hey Guys, you all know who the Trolls and the Fanboys are so just put them on ignore and then you can get on with the discussion or helping others without getting sidetracked all the time.

Re: Finally had enough of VM BS...........
 

Given that this discussion has being about a piece of equipment of 'doubtful' quality.
What if anything could be done to minimise this happening again, like who has the final say on any new product.

Re: Finally had enough of VM BS...........
 

Some idiots in the higher management at Virgin Media who are either exceptionally stupid or take backhanders, the choice is yours.

Re: Finally had enough of VM BS...........
 

Wow Peter, after following this forum for a while you have certainly had a change of heart regarding Virgin Media and their Superhub.

As for the superhub I find it fine as a modem only, I use it in conjunction with a RT-N66U and it works flawless.

As for helpful people on this forum, Sep helped me out with the cabinet issue I had and thankfully my internet has been really good thus saving Virgin losing a customer who was within his 28 day Guarantee.

Re: Finally had enough of VM BS...........
 

my view remains the superhub is a poor excuse of a router. My view is also that the reason its still getting complaints on here is because VMs misleading marketing claims about the device. If they stopped these misleading claims and just called it a low end router thats subsidised things would calm down, as now we do have modem mode to bypass the buggy router code.

To say the device has/had no significant problems is wrong tho, I still remember the video streaming debacle and corrupt download debacle when they rushed out that firmware I was testing and then claimed beta testers didnt report it.

Re: Finally had enough of VM BS...........
 

No longer an employee so can air my views without rebuke, to let the VMNG300 and the two hubs out knowing how poor they were compared to what had been tested by their own people either takes bottle, stupidity or a backhander/greased palms, you take your pick.

Re: Finally had enough of VM BS...........
 

OK, so in an attempt to be fair I phoned VM this morning and had them activate one of the Superhubs I've got in stock (don't worry I've got an agreement about returning to the modem if I have problems).

The activation went OK and the SH was up and running with the 'default' settings. To make everything work with the single band wireless and to try various options, off I went to buy some Asus USB-N53 wireless adaptors (3 No.).

When I got home some 75/80 mins later, Mrs G tells me she doubts if I got to the end of the road before "the internet stopped working".

So, I stuck with it and tried the 5GHz network. Copying a Blu-ray rip from machine A to machine B whilst streaming a .mkv video from machine C to machine D resulted in no internet on my mobile followed by stuttering playback on machine D then within 5 mins the SH exhaled and stopped doing anything. Reboot required to bring it back to life, except phone and machine B would then not connect wirelessly without a second reboot.

Tested the range on 5GHz and would say if anything it's worse than when I last tried the SH some 18 months ago.

Lunchtime. Sandwich and piece of cheesecake, washed down with a quick SH reboot to get the wireless back again.

Messed about with greenfield and other setings while having a coffee and found that even if the wireless was turned down to 54Mb I could still make the SH have a funny turn when asking it to do more than basic surfing.

I then switched to 2.4GHz and repeated the above tests with pretty much the same results. The only plus point over the 5GHz was I could browse the internet on my laptop outside while having a crafty smoke - something I couldn’t do before lunch while on 5GHz, so maybe VM should be pushing this health benefit???

I wouldn't say the 2.4GHz spectrum is particularly congested here - 7 or 8 networks of varying strengths, but on 2.4GHz it felt like running in the swimming pool - hard work!!

I would say I've rebooted the SH a good 5 or 6 times today.

I'm now running in modem mode with 5 downstreams and 1 up. So far so good with no reboots of either the SH’s or my doing. My old router is back in the equation and normal file transfer and streaming abilities have been resumed. I'll give it a few days to see how it goes, but now feel from own experience that the VM wording regarding the SH is just overblown hype.

I’m glad for those that don’t have problems and wish I was one of them, but I’d still have real sympathy for those who were having the nightmare that the SH can be.

Hope this shows that I'm more than willing to give things a (second) chance, but if things don't work out it won't be getting a third!!

Cheers

Grim

Re: Finally had enough of VM BS...........
 

So, Grim, would you say that the VM splurge on the SH is BS?

Re: Finally had enough of VM BS...........
 

Fair Do`s mate, I can imagine the repercussions if you didn`t "Tow the company line".

Re: Finally had enough of VM BS...........
 

Sadly I would.

Cheers

Grim

Re: Finally had enough of VM BS...........
 

Wow! I'm shocked! Did not expect that at all :rolleyes: Proves nothing really though, does it. Like asking a Turkey if they like Christmas :)

Re: Finally had enough of VM BS...........
 

carl, try not to be such a contrary Mary, eh?

Re: Finally had enough of VM BS...........
 

I think a better example would have been like asking Carl if he can ever accept bad things happen in his VM utopia...

Anyway, this thread seems to show VM have a quite widespread SH issue and no real clue regarding cause or cure. Makes it look like my fun today is quite common. I do feel sorry of Mark Wilkin - defending the indefensible is his poison chalice!

Cheers

Grim

Re: Finally had enough of VM BS...........