Re: Superhub 2
 

Both SHs are not suppose to be the same. The SH2 is an improvement over the SH1 or VM would carry on ordering SH1s. BT Hubs were 1, 2 and 3. Their advancements. BT whored their new improvements and so will VM. Remember VM have come under alot of pressure. They will need to recoupe rep and this new SH2 looks to have the looks to do it.

VM will not issue SH1 and SH2 side by side, it will not be a whatever is picked off the shelf. The SH2 will have a natural edge over the SH1 so downgrading the SH2 is just bad business. Like I said SH1 will replace all older non SuperHub kit on the network. That in my opinion will do it. This is just a quick thought.. any remaining SH1s , refurbs or whatever could be used to supply the minimum package customers as replacements to any problematic SH1s. Customers on higher tiers would get SH2.

---------- Post added at 17:09 ---------- Previous post was at 17:06 ----------

VM will in my opinion PR the SH2 but they will cover themselves so their not left torn a new one. Its just as well your not running VM.

---------- Post added at 17:17 ---------- Previous post was at 17:09 ----------

it doesn't need to be a soft launch. all VM have to do is replace all non Superhub kit on the network with SH1s.

internal antennas don't cause problems. problems arise when their not properly set/aligned.

I agree VM should just supply a docsis3 modem and work alongside router manufactures for people who want routers.. 'blahblahblah these routers will work on our network'. yet its not as simple as that. people want convenience and supplying combos is the way forward.

Re: Superhub 2
 

Peter's got it right, obviously. He knows VM's mind. As for the thing being fatally flawed, the best odds you'd give VM are 50:50.

If the SH2 (technology update) performs well, VM won't have to say anything.

If the SH2 is still slugged in terms of router functions, VM have the opportunity of presenting it as a get you going device with dual-band wi-fi. VM have resisted that opportunity so far and that is one of my main criticisms of them in this sorry saga..

If the SH2 is still unreliable in the same sense that the SH1 is/was, then VM's head in the sand will take over. That's their track record.

Re: Superhub 2
 

I don't see it happening that way. it'll cause too many problems for VM. They will need a proper strategy not some youll get whatever take on everything. If they do it properly they will come out on top. Theres a lot here that could be done to recoupe fallen rep etc. without dumping SH1s or wasting vasts amounts of money.

Re: Superhub 2
 

Just replace i think.

Re: Superhub 2
 

VM haven't let themselves be visibly troubled with the the current SH debacle. Have they changed their spots or are you merely telling us what they should do?

Re: Superhub 2
 

they have come out after being forced and spoken of the SH1 troubles. i think theregister had quotes. it wasn't its a massive failure quote but one acknowledging the faults and stating firmware updates were being prepared blah blah blah. anyway the old days of a range of modems able to function are gone. that i understood as whatevers picked but this is now a new direction of providing branded VM Hubs. you cannot take the same approach here. its not a case of should. its highly probable. i'd be incredibly surprised if VM do 'whatevers picked' crap here.

---------- Post added at 18:45 ---------- Previous post was at 18:44 ----------

thats that then. dish out remaining stock of SH1s to all those not using SHs then roll on with SH2s.

Re: Superhub 2
 

Which part of "I THINK" said WILL ?

Re: Superhub 2
 

my mind :p:

Re: Superhub 2
 

Anyone with a Superhub 1 will keep it unless they have a fault regardless of tier as they will not be replacing them with any mk 2 version due to cost.


I take it that you have little idea of the location of the 2 antenna in the Superhub, oddly the router it is based on has 8 all around the device, can you think why that might be, clue? to make it more omni directional.

Apart from wet dreams the has been no announcement about a potential mk 2 which in reality will be the mk 4 as 2 and 3 fell over in testing which I know from a person in the know who still works for the company.

The reason is as I have posted on quite a few occasions is down to the stupid design the company insists on using such as internal antenna due to them wanting it to be aesthetically pleasing to the eye and not much bigger than the present Superhub which gives less room for internal antenna's.

What is required is for the company to look back 3 years to when they were testing named mainstream modems both with external antenna and without and both worked according to the 2nd line guys testing them much better than the outmoded VMNG300 or the Superhub, I believe that someone took a little helper/gift from a company to make them choose the present device.

Re: Superhub 2
 

I wouldn't focus on the "whatever's picked" aspect. In short order, that'll be history.

What I'd put to you in the light of your analysis is: Have VM changed their spots?

Re: Superhub 2
 

There are still surfboard4200s out there, virgin dont do comfort swaps, only faulty units will be replaced. It cant be whatevers picked as they are not equal. virgin considered a v+ a v+ even though we all knew samsungs were better. They both had same software, same hard disk size.

This new hub will have superior wifi range and is dual band. So i guess during the transition period it will be new customers will get the new hub or folk upgrading to 120

Re: Superhub 2
 

I bet the are still some Tailfins and even some STB modems as well, plus the older Surfboards, SA modems and NTL100's

Re: Superhub 2
 

of course not. I'm just saying dishing out remaining SH1s to all that have no SH will run down stock. then the new SH2 can be taken forward. there could be within the plan depending on stocks that 30meg customers get SH1 and higher tier customers get SH2. an incentive to buy higher tiers.

:sleep:

---------- Post added at 19:28 ---------- Previous post was at 19:27 ----------

I think their working towards change but I also think they need help.

Re: Superhub 2
 

Kind of says it all does it not, have you any idea of a date for the mk 4 release by the way.:rolleyes:

Re: Superhub 2
 

virgin can be winding stock down now as we speak if they have confirmation of a launch date.

Re: Superhub 2
 

they are working towards replacing all old kit for SH1s (depending on stock levels) it could also run into SH2s.

exactly.

yup. all of which are slowly being swapped.

---------- Post added at 19:34 ---------- Previous post was at 19:32 ----------

no it doesn't say it all. im just bored listening to you. everything your saying has been touched on already, infact in detail. details you yourself argued against. wheres your my sh has been running for eternity sig.

i dont know of a date for mk4 in VM world or SH2 in customer world.

yup.

Re: Superhub 2
 

folk on the old 512k package cant get a superhub as it doesnt work so we have to put in an obsolete modem

Re: Superhub 2
 

As jb66 some cannot be swapped and the will be standard modems around for many many years to come as some still out there should have been replaced in the last century.

They will not be able to run down stock of the Superhub either as they could be left with a turkey as with the Huawei version so stock of the Superhub will be kept at present levels for a good while to come.

Re: Superhub 2
 

they could keep a few thousand old superhubs ready to be refurbish if required

Re: Superhub 2
 

That would not last long though, they would end up sending 256's out and killing connections.:D

Re: Superhub 2
 

SH2?

Re: Superhub 2
 

What help would actually be effective? From whom would that help come?

Re: Superhub 2
 

common sense and all i've said already or close to it. me. :D

Re: Superhub 2
 

How are you gonna make VM change their spots, TH?

Re: Superhub 2
 

i've done it before. im sure i could do it again. :D if anything id have to change my spots for it to be a success ;)

Re: Superhub 2
 

I can see them using the original Superhub as the lower tier device for 30-60 and the new one as the device delivered with the 'premium' tiers. Just like they did with the Hub/Superhub originally. Even if its just to help ship the remaining stock.

The plan of only having one device is probably a good one, but it did not survive the battlefield and is made increasingly less relevant if a second version of the Superhub comes out only a few years after the Superhub itself graced our connections.

Re: Superhub 2
 

Re: Superhub 2
 

It's not unprecedented. When the VMNG300 was released it was kept for the tiers that needed it only - the other tiers continued with the older D2 modems

Re: Superhub 2
 

That was a differnet DOCSIS scenario from today's, Ben.

Re: Superhub 2
 

True, but they also did it with the Wireless routers for a time - the lower tiers got a Wireless G router, the higher ones Wireless N

Re: Superhub 2
 

Again, SH1/SH2 - wireless N. Plus then the lower tiers were not DOCSIS 3.

Re: Superhub 2
 

SH1 non simultaneous band functioning. SH2 simultaneous band functioning.

???

Re: Superhub 2
 

Ok then, the Hub and SuperHub were both Wireless N and post the D3 network being available, and were still run side by side based on tier.

Re: Superhub 2
 

Now, to all intents and purposes, it's a D3 world. What we're all looking for in your responses is an actual clue as to what VM would do if it differs from Peter's view.

Re: Superhub 2
 

To be honest I have no idea what the plan is, but as I have no idea, I'm not making assumptions

Re: Superhub 2
 

The VMNG300 was already outdated at release hence the Superhub was rushed out, the reason it was outdated was before release they decided that to go forward they wanted kit with up to 8 downstreams which the VMNG300 was not capable of providing, you do wonder what kind of people are involved in the planning of this kind of fiasco.

---------- Post added at 08:16 ---------- Previous post was at 08:13 ----------

do have a idea of what the future holds but cannot post it here, as it is all post leaving the company and could get certain people in trouble which is why I find some posters ideas amusing, not yours by the way as you are being honest.

Re: Superhub 2
 

the d2 hub was the most pointless thing ever made, it was obsolete at launch

Re: Superhub 2
 

It was a joke that quickly disappeared but sadly replaced by the Superhub.

Re: Superhub 2
 

It served the purpose it was introduced for though

Re: Superhub 2
 

As one of the crappiest modems ever supplied, even a Tailfin was more reliable.

Re: Superhub 2
 

, forward thinking would have been to spend a few pounds more on a docsis3 kit for everyone. Im revisiting customers with d2 hubs to upgrade them to superhubs, the cost to virgin of my visit is more than the hubs themselves.

they would be reaping the benefits now with folk that can be upgraded with a click of a button

Re: Superhub 2
 

VM should make up with dlink and give out 615's to bottom 2 tiers and 825's to top tier.

Re: Superhub 2
 

Except they are routers, and VM now do combined devices

Re: Superhub 2
 

I find it strange that they are still going down that one way street with no exit in site, you cannot polish manure especially while its still fresh.

Re: Superhub 2
 

and you cant figure out that obviously means stop doing combined devices?

the dir615 is probably the best router I have ever got from an isp although granted its because it just happens to be a ddwrt supported router.

Re: Superhub 2
 

Yes, but that isn't going to happen

Re: Superhub 2
 

and therein lies the problem. VM introduced combi devices to reduce the number of tech visits to alleged faulty lines and supposedly let tech support provide better service to customers by supporting isp-provided cpe.

The problem is that I doubt the shub has helped the matter at all because it is so flawed that VM are happy to dish them out like confetti resulting in more calls to tech support and wasted tech visits.

I really would love to see some stats on this. The cost of spending a few extra £££ on decent cpe far outweighs the millions they must be blowing away on shubs, tech support calls and engineer visits. You only need to give the customer ONE decent router which works and you save millions of hours and millions of wasted pounds which can be reinvested in better training for call centers and quality time for engineers to maintain the network infrastructure.

I don't understand what the problem is.

Re: Superhub 2
 

Having the hub for a few days now 2 things I'd like on the new one are probably a little odd but a PSU that doesn't whistle and the lights on the hub. The lights are so bright I have to put a book in front of the hub to block the lights, it's like a disco at night when I turn of the lights.

Re: Superhub 2
 

the LEDs have been sorted out by VM Nick :tu:

Re: Superhub 2
 

How? In what way. TH?

Re: Superhub 2
 

there just not as bright.

Re: Superhub 2
 

I only had my shub for a few days but even that was enough. I got some heavy duty black tape and covered all the lights. I thought it was pathetic, they went more for pretty flashy lights and what the thing looks like rather than making sure it flipping worked

Re: Superhub 2
 

So you're saying that the R37 has weakened the LED ouput?

Re: Superhub 2
 

no. SH2 improvement.

Re: Superhub 2
 

How do you know that?

Re: Superhub 2
 

Re: Superhub 2
 

TH - you were fairly definite a couple of posts ago; but here you're asking for confirmation.

You might end up being right, but you were fairly definite a couple of posts ago and that's somewhat risky.

VM's record isn't such that they'd be "fed up with the SH1". More likely, they'd look for the next generation of SH to introduce when stocks of the current SH run out. It'll even possibly be an accident of the LEDs are dimmer!

Re: Superhub 2
 

I've been told a few bits during a conversation, I do trust the person. However this worlds full of people who know much more than me. Some may be direct insiders on here as there are so confirmation as well as added bits of info they may have is still needed for us all. I don't have every bit of detailed info about SH2.

VM have got SH1 stable so of course their not angry at it full stop but improvements are needed to kick on. SH1 is good now and can only get better once a coder pulls something out the bag to maximize its potential. Stock of SH1 should be run down by replacing all old non SH kit on the network.

If your asking for my view its not an accident the LEDs on SH2 are less bright than on SH1. It could be due to design or due to someform of cost cutting or VM listening. What I will say is VM heads are incredibly nice to work with so judging by that I'd say they have made overall improvements which is why we have SH2 to look forward to.

Re: Superhub 2
 

LED's do not matter to me as I cannot see them so a non event, why bother with code for LED's when the device is just a bit of unpolished manure.

It is like fitting a new brass knocker on a front door while the rest of the building is demolished around it, a pointless and fruitless exercise and a complete waste of money.

Re: Superhub 2
 

Surely, the LED output would require a hardware change to vary the brightness.
The LED requires current to illuminate, so would require a resistor inserting to dim?

Re: Superhub 2
 

My shub is in a position that means the lights are not visible, so it does not matter if they are bright or not as far as i am concerned.

Re: Superhub 2
 

As no engineer has come out to fit one???

Re: Superhub 2
 

the superhub when in use is in my bedroom.

Basically even if I faced it the other way, the entire side of the room would go blue whenever it flashed, I had to cover it with a cloth. :D

Re: Superhub 2
 

According to him it will have "identical firmware".

---------- Post added at 12:19 ---------- Previous post was at 12:11 ----------

The SH2 *is* a hardware change

You've never heard of dimmable LEDs then...

Re: Superhub 2
 

Frippery in the VM firmware sense.

Re: Superhub 2
 

To dim an LED the current to the lamp must be decreased, however it's done.

Re: Superhub 2
 

As heero_yuy already said, same current, less time is the most common and cheapest way of doing it.

---------- Post added at 14:05 ---------- Previous post was at 14:05 ----------

They thought it important enough to put an entirely useless glowing logo on the front that can change colour according to the modem's mood...

Re: Superhub 2
 

As I said - frippery.

Re: Superhub 2
 

SHub 2 related question on customers on lowly speeds?
(I am sure I saw a notice of intention to raise the minimum speed from 30Mb to 40Mb)
The page has now disappeared from the Virgin website, what I do recall was that this increase in speed was to be over 18month period.
This would interest both me and my eldest daughter who are on lowly 20Mb, but are not intending to suffer from the probs with the existing S Hub so would wait for the S Hub 2 to be introduced.

Re: Superhub 2
 

theres no 40meg on cable. i think you may of got confused with VM national (40gb data allowance). all 20meg customers and those on speeds below 20meg will get 30meg. the SH1 is fine. if you have any problems you can put it into modem mode linking your own choice of router.

Re: Superhub 2
 

20Mbit customers are going to 60Mbit ;)

Re: Superhub 2
 

That's what I said in an earlier post Ben!
Could you please provide a link for 20Mb to 60Mb increase.

Re: Superhub 2
 

No, there was never any increase from 30 to 40. 30 was being increased to 60 (and so was 20).

http://doublespeed.virginmedia.com/details.html

Re: Superhub 2
 

http://community.virginmedia.com/t5/...ds/td-p/958421

so they are. thats some double right there!

Re: Superhub 2
 

the speed you get has got nothing to do with which router you use dude. Shub1 is good for 400mbits so getting shub2 isnt going to make any difference. If/when you do upgraded to 30mbit (which is what is going to happen and not 40) they will send you a shub because you need a docsis 3 capable device.


Talking about speeds though. Does anyone know/care to speculate how many channels shub2 can use and what the maximum throughput is going to be? Do we think it is a 16 channel modem?

Re: Superhub 2
 

The latest Netgear jobbie is the CGDT3700. That is 8/4.

No reason to suppose the VM branded CG4000TD will be any different.

Re: Superhub 2
 

Re: Superhub 2
 

i have intel on the super hub 2 images and specs :eeek: :eeek: :eeek:

Re: Superhub 2
 

which super hub 2 images?

Re: Superhub 2
 

I thought the Superhub 2 was a replacement for the wireless system which is crapp !!!

Re: Superhub 2
 

You can look at it two ways - both of which are true, IMO:

1/
The SH1 technology was in any case outdated and a refresh was necessary; it is a totally new device with a different DOCSIS chipset. We'll se what wireless is like when it hits the streets. It has more antennae but it is dual-band so I doubt there'll be more antennae per band. Maybe they'll be located better for spatial radiation.

2/
As you say, wireless on the SH1 was crap - but even worse was the unreliability of the SH1 in router mode. A truly abominable device except in Modem Mode.

Re: Superhub 2
 

Except, the "totally new device with a different DOCSIS chipset" has exactly the same DOCSIS specs and supposedly the firmware as the totally old device...

Dunno about you but in my book, the same firmware does not work on two totally different chipsets.

Re: Superhub 2
 

Unfortunately confirming or denying what you have said would break the rules of the trial ;)

Re: Superhub 2
 

It'll all come out eventually ;)

Re: Superhub 2
 

I'm sure the trial will be a complete success, no matter how many issues are uncovered.

Re: Superhub 2
 

:D

By Virgins track record, even if the wireless doesn't transmit it will be a success

Re: Superhub 2
 

I think we should start some bets as to how many firmware updates there are going to be over the next 2 years.

Re: Superhub 2
 

Sorry but have I missed something, I thought this was a speculation thread? Or has it been officially announced with an estimated release date?

Re: Superhub 2
 

That's a feature, not a bug.

"Hidden SSID"

---------- Post added at 19:21 ---------- Previous post was at 19:20 ----------

The Superhub 2 or the trial?

The latter is already in progress and several users here and elsewhere have it.

Re: Superhub 2
 

The SH2 and the trial. I did not know the trial was even available. I bet they will sucker you in to a new contract if you want a hub or pull our trousers down with price though.

Re: Superhub 2
 

Since we're going to widely speculate, does anyone think there's a chance Virgin will try to use the new Superhub to build a network of Wi-fi access points, much like BT has done with their hub?
It makes sense to me and I wonder why Virgin hasn't done it yet, they're in a much better position to do it than BT ever was as their line speeds can be adjusted so as to not affect the customer.

Re: Superhub 2
 

I asked about that Kushan. hotspots and all. cabinets got discussed on here as a point of a hotspot.

Re: Superhub 2
 

I meant not transmitting

Re: Superhub 2
 

I've heard that one as well, which does makes sense too. Still, they have the technology to do it via hubs as well, it'd be well worth them doing it.

Re: Superhub 2
 

No it won't, IMO. There's nothing in it for any of us to open our circuits up as hortspots.

Or have I missed something?

Re: Superhub 2
 

Well, there's nothing extra hardware required, it has the ability to host guest networks and a bit of QoS would mean the "guest" network could have a chunk of bandwidth all to itself while the residential one still gets their full speed, whatever it may be. I believe BT's hub works the same way, except with DSL it will use up some of the potential bandwidth.

Although perhaps I am just being incredible naive about it. I'm not sure there'd be a benefit to customers other than (presumably) getting access to the Wifi networks wherever they are.

Re: Superhub 2
 

which is a major perk in todays world

Re: Superhub 2
 

I believe this is a kind of WIFI utopia, the theory is that everyone with a mobile device will be able to get a signal anyware.

It is a nice idea but the security of the host network needs some thinking about.

Re: Superhub 2
 

This isn't really anything new at all. As mentioned, BT already do it and there's any number of free wi-fi hotspots around the place in various pubs, cafés and so on.

I know with my own router, I can create a free guest wireless that's completely separated from my own private network. If it wasn't for STM, I'd consider leaving an open one for all to use.

Re: Superhub 2
 

Yes I know, the dreamers have been talking about it since wifi began.

IMO the main problem is the "I've paid for this, why should other people have it for free?" attitude.