Re: Speed doubling?
 

So will the people who have the VMNG receive a free super hub as part of this upgrade progress as there service at the moment will not be able to take advantage of the extra channels?

Re: Speed doubling?
 

i personally rather nto get it and not get 100mb not like i would hjave been paying for it i got it for free, rather get the max which vmg300 can give which would e about 90mb using the 4 downstreams

Re: Speed doubling?
 

is the 8 channel switch for higher tiers only or all on docsis3?

Re: Speed doubling?
 

Not to fussed about the Super Hub any more as I gather more information on the " Modem mode" it works correctly and that mean I could still use my DDWRT router :) so lets hope they offer a swap

Re: Speed doubling?
 

Because this week I found out that when you pay for a premium 100mb service then you get a worse service than if you have 50mb.

I have also found out for sure that I have been lied to by a number of staff at VM.

I have also found that there is a network fault in my area, that VM staff tried to deny.

Re: Speed doubling?
 

Interesting. :shocked:That ought to make me very miffed, having just taken on £10 a month extra to move from 50Mb to 100Mb.

Funnily enough, the day after I registered for 100Mb the TV on my second VM box had a message announcing that I had been upgraded for free to full HD including Sky films and sports. Is this VM balancing the scales, and are we all due for a freebie?

Re: Speed doubling?
 

I'm very confused.

Is the plan for EVERYONE to eventually get the upgrade (March 2012 was mentioned)? or is that when people that get these stupid "tickles" are upgraded?

:confused:

We've been on Cable since United Artists ran the local service, yet we haven't received a tickle of any kind.

Scratch that!

Just got the Drinking Chocolate and an offer about the home phone (both useless to me) in the post.

EVEN better! The offer has already expired. Wonderful loyalty bonus there.

Re: Speed doubling?
 

More like an annoying Itch than a Tickle

Re: Speed doubling?
 

Agreed:D

Re: Speed doubling?
 

Your private life is entirely your own....;)

Re: Speed doubling?
 

A dire competition doesnt mean its logical to dish out free upgrades, its actually the opposite.

---------- Post added at 13:37 ---------- Previous post was at 13:34 ----------

Ignition havent you claimed the upcoming traffic management will magic away the current VM congestion issues?

How will it resolve downstream congestion issues when its upstream only?

---------- Post added at 13:44 ---------- Previous post was at 13:37 ----------

ignition you do sound like a PR guy lately.

You have dodged every question posted regarding congestion and continue to post this as if you advocate oversubbing capacity for marketing reasons.

---------- Post added at 13:45 ---------- Previous post was at 13:44 ----------

I call it the speed halving.

When this gets rolled out my speed will be halved from double congestion.

Re: Speed doubling?
 

theres more to this than meets the eye. none of the staff will give us all the glory details all I'll say is VM are making movements, give them time to get it right. As a PAYING customer, like millions of others, I'm for one am happy improvements are being made in more ways than one!

Re: Speed doubling?
 

What's this website postcode checker thing that people are using to see when the upgrade is?

Re: Speed doubling?
 

http://shop.virginmedia.com/home.html It's here top right-hand corner. ;)

Re: Speed doubling?
 

Actually anyone who has got an e-mail for the tickle has a link to a checker specifically for the upgrade

Re: Speed doubling?
 

Yes the link in the email is the one I'm after.

Or is it private and you're told not to share?

Re: Speed doubling?
 

As it's just an information link, and will tell people when they aren't eligible for the tickle (as they've not been sent the e-mail) can't see it being an issue

Re: Speed doubling?
 

FFS! No wonder I didn't get it. Me being thick doesn't help. :dunce:

Here is the link I just got telling me about my TV upgrade, the one I already figured I had got.

http://tickle.virginmedia.com/offer/...part=Tickles_7

Tickle Home is here.

http://tickle.virginmedia.com/

Re: Speed doubling?
 

Um, they are asking for people's account number over HTTP? Not even a basic security thing like https? Interesting.

Its a very minor issue, but it still should be a https connection imho.

Re: Speed doubling?
 

Just out of curiosity what's the situation going to be for vip customers. i.e. someone on vip100. Will they be eligible for the £10 reduction?

Just curious as, if I remember correctly, when things like this have happened in the past, vip customers seem not to be included.

Same up to now with the tickles. Every tickle I've read about being offered seems to be in the vip package already anyway.

Phil

Re: Speed doubling?
 

As th is no official confirmation of any of this up to now I expect no one knows.

Re: Speed doubling?
 

Ahhh. I understood it was official now. My bad.

<retreats back to the corner>

Phil

Re: Speed doubling?
 

Posters say they have had emails which I do not dispute for one second, but up to now the has been no official announcement from Virgin Media as otherwise the link would be in this thread plus I would have seen it in work.;)

Re: Speed doubling?
 

Speed doubling free? That will be great, as I currently only get 4-5Mb most evenings on a 10Mb service then I will hopefully get 10Mb on a 20Mb service!!!!

Maybe I should go to the competition. For £16.49/mth my neighbour gets 37Mb download and 2Mb upload on Plusnet Fibre Basic whatever time of day he does the checks and YouTube actually streams without stalling, something I rarely get on VM! It does have a 40GB monthly limit plus unlimited download midnight to 8am but I could live with that.

Re: Speed doubling?
 

Unfortunately it doesn't work like that. Your speed will vary between what the congestion allows and your config maximum. If it stays around 4-5Mbps all night now then it will do the same whatever your config might say. Swapping to a DOCSIS 3 product (currently 30Mbps and up) might be better but there is not even any guarantee then either.

Re: Speed doubling?
 

Thanks for the reply, it was a rather tongue-in-cheek comment as I am aware of the congestion issues! I used to have a rock solid 10Mb service until 2-3 years ago, but that has been deteriorating as they have oversold the product and under-invested in the infrastructure so it is no longer deliverable!

Re: Speed doubling?
 

I wasn't sure if it was tongue in cheek or not so I thought I'd spell it out.

My 50Mbps was fine but went down the tubes very quickly so I downgraded to 10Mbps - I thought I'd go onto DOCSIS1 which may or may not be OK around here but that's not how it works either so now I'm on 10Mbps but still see upstream congestion and terrible jitter. I imagine that if these upgrades go ahead without some other changes (draconian traffic management or actually shelling out for a network upgrade) the only thing I'll see increasing is the jitter.

Re: Speed doubling?
 

If you have a Docsis 3 modem then you will not go onto a Docsis 1 CMTS as it will not work.

Re: Speed doubling?
 

Yes I know - as I already said I thought it would but now know that it doesn't work like that so I'm stuck on VM's oversubscribed DOCSIS3 network for now which will doubtless be getting worse still if Ignition's pronouncement turns out to be correct.

Re: Speed doubling?
 

Here's the big question:

I have 50meg now with a Shub and I've not got any tickle emails. My area already has 100meg services according to the postcode checker. Do we know when the 100meg upgrades for the untickled are to happen yet?

Only slightly smaller question:

I upgraded to 50meg to drop downstream STM before Youview came out. If the 100meg product is to be STMed, can I assume it would not drop below 50meg down 5meg up when STMed so effectively I've not lost out compared to the 50meg product of today?

Re: Speed doubling?
 

Not any time soon

Re: Speed doubling?
 

Ah, perhaps before the Olympics is a good guess then?

Sounds like the STM will be upstream only, so no big issue with Youview.

Re: Speed doubling?
 

As far as I can work out 50mb is moving upto 60mb but dont quote me on that.

Re: Speed doubling?
 

I thought stm whipped ~75% off your connection? 50mbit always went down to 12.5mbit/1.75 so I would have thought 100mbit would be 25mbit/2.5.

I don't mind the 2.5mbit up but dropping from 100 down to 25 downstream is a bit steep so hopefully they'll do something about that. I think Ignitionet has mentioned something about a more progressive throttling system the more you hammer your connection rather than an outright smack down.

Re: Speed doubling?
 

modems are backwards compatible, it would work, its just VM choose to not operate that way.

Re: Speed doubling?
 

Doubling our speed … no offence guys but i'll believe it when I see it! /rollseyes

Re: Speed doubling?
 

Is that not just posting for the sake of posting ?

So, it wont work.. as he said.

Re: Speed doubling?
 

It is a Docsis 3 modem so it will not retune and work on a Docsis 1/2 CMTS as that is the way it is designed, it is backwards compatible with regards the speed tiers but nothing else.:rolleyes:

Re: Speed doubling?
 

Although strictly speaking is that not just a VM imposed restriction in both the configuraton file (viz VM choose not to release a DOCSIS1/2 file for a D3 compliant CM,which is capable of backwards compatability and operating in D1/2 mode) but more importantly because "often" the physical re-segmentation means that only a D3 compliant CMTS is available anyway?. Assuming there's no load balancing/rf switching deployed between say D3 Cisco10k's/Motorola 64ks and legacy D1/2 VXR's?
Using mixed (DOCSIS) mode on same linecard/D3 chassis is surely more inefficient in CMTS overheads so increasing the number of D1/2 (mode) CM's would be obviously counter-productive in that scenario?

Returning back to topic, interestingly as my "L"/10-1 tier provisioned on D1/2 via a current D3 compliant chassis suffices more than adequately my own usage requirements, will VM provide a config upto 20mbps on existing Ambit256 or use this "upgrade" to encourage legacy users to request D3 CM replacements in order to reduce the mixed (DOCSIS) mode overheads? ;)
Unless "modem mode" is also released prior to that latter scenario for VMDG280 std hub then that could produce a few more "gotcha's" to add to the disgruntled number of new L/10 tier users already disappointed with that specific hub's limitations?

Re: Speed doubling?
 

Well currently on 50mbps Virgin Media only STMs the upstream - downstream stays at 50Mbps regardless of how much is downloaded.

I'd prefer progressive throttling rather than the current system if I was on a tier which was affected.

Re: Speed doubling?
 

No, its not to hard to dig up the info needed, that typical docsis3 modems can work on docsis1.

The document ignition linked to months ago for the netgear device (superhub) showed in the specs as docsis 1/2/3 compatible. So at least the superhub would work on docsis1.

Sadly we have another case of because VM have chosen to not do it then it must mean its impossible from VM staff.

Re: Speed doubling?
 

Neither the VMNG300 or the Superhub will work on Docsis 1 CMTS and the is no requirement for them to do so either, they could possibly write firmware but what would be the point as it would be a fruitless and not very cost effective exercise especially for the VMNG300 as it is now obsolete.

So maybe not impossible just rather pointless as we have the standard hub if you want a Docsis 1 modem which again is reason enough not to write any firmware.

Re: Speed doubling?
 

masque, this is taken from the vmng300 status page ;) nothing like misinformation eh?

Its simply another case of a odd policy thats too rigid and is possibly a contribution to overloaded docsis3 ports. It would be nice if we could get info on if kwikbreaks docsis1 channel is lower utilised than his docsis3 channels. (mine also for that matter).

You also seem to have handily forgotten that its not that long ago all docsis3 devices on VMs network were indeed using docsis1 for their upstreams. A firmware update in all likelyhood isnt needed and would simply be a config file required.

Finally every superhub (as stated by ignition) connects to docsis1 initially on VMs network when it has no activated config file.

Poor going from you nopanic as well, just a gut reaction from you to gang up on me on the assumption I was wrong.

Re: Speed doubling?
 

Masque the vmng300 isn't obsolete, it's not to be swapped on site.

Doesn't the superhub lock on to a docsis1 cmts when it's on the walled garden?
I've seen a superhub working on ten meg with a green top light, would that not indicate docsis1?

Re: Speed doubling?
 

It may say that but it does not lock on and give you internet as it is not allowed on a VXr7200 and they are getting few and far between now, so it may say it in the device but in practice computer says no.

---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------

All modems prior to the both hubs are to all intents and purposes obsolete in that we no longer supply them and can no longer swap like for like.

The Superhub and the VMNG300 may initially lock onto a VXR7200 if the are any available on that node but they will never get online until they are removed from the Walled Garden and retune to the correct CMTS which will be a Motorola or or a Cisco 10 or 12.

Re: Speed doubling?
 

Masque the truth is this.

The reason superhubs dont come online on docsis1 is simply because VM have made no config file for it to do that.

Nothing else, its not due to technical limitations.

Re: Speed doubling?
 

Technically I have two vmng300s, I can swap like 4 like.... :)

Re: Speed doubling?
 

So if I say it wont run on water power .. you then say VM have decided to use electricity to power it and in fact if you change it then it will work with water ..

If VM choose to disable something then it becomes impossible to use ..

Question, can you use it ?

Answer No

But .. irrelevant ..

I don't know or care by the way ..

Re: Speed doubling?
 

If VM have chosen to disable something it becomes not possible to activate for a customer.

However its not impossible for VM to enable that function by rolling out new config files, so to me the message given was misleading.

Re: Speed doubling?
 

Fair enough .. I agree completely with both of these.:cool:

Re: Speed doubling?
 

They have no reason or need to do so as they have the modems they want on the network and they only work on the CMTS that Virgin Media want them to work on so the is no issue or conflict and all information in that respect is 100% accurate.

Remember it is Virgin Media who is the ISP and it is up to them how they go about provisioning the network they own and run, why waste money on providing firmware on a something that is not required, do you put premium fuel in your standard saloon off course not as it is a waste of money.

Re: Speed doubling?
 

Hello all. I have just popped on to Cable Forum for the first time in a while. What exactly are the upgrades? And who is getting them? Has there been an official announcement or is this all rumour and speculation?

Re: Speed doubling?
 

Rumour and speculation, but from a very informed source, who has been reliable in the past.

Nothing has been officially confirmed by VM.

Re: Speed doubling?
 

I can see both side of the arguement guys. I got my new VMNG300 on Friday and had a look at the config before i rang up to get it activated and it did say docsis 1/2/3 etc compatible.

My question is though, if VM want to standardise CPE, why not take something like the shub and just give it to everyone if it will work on all hardware on all tiers instead of having the normal hub and the shub as well?

Re: Speed doubling?
 

I feel all this is unfair on people.

People on 50mb will get a whopping 50mb extra speed yet those on 10mb only get a pathetic 10mb extra.

It should be a universal extra for everone, either 10mb for everyone or 50mb for everyone not massive extras for some and hardly anything for others.

It is going to be very unfair for people getting an extra 50mb speed for nothing and paying a only £35 for 100mb yet those on 10mb getting a small upgrade to 20mb and paying nearly the same price.

Re: Speed doubling?
 

It is a bit unfair, but, at the end of the day, VM are a business, not a charity.

If you want the better deals, then subscribe to a better package.

Re: Speed doubling?
 

If you want the bigger upgrade then pay for the bigger package, ring up you may be pleasantly surprised.

Re: Speed doubling?
 

Just curious, this rumoured speed doubling, is it just the download rate that is doubled, or is the upload rate supposed to be doubled as well?

Re: Speed doubling?
 

I imagine it wil be everything - up, down, ping, and jitter.

Re: Speed doubling?
 

and whats to say prices will remain the same, should this upgrade be real ..

Re: Speed doubling?
 

My parents got the letter about free upgrade in the post yesterday. Hopefully for customers who have been loyal for years like we have!

Re: Speed doubling?
 

I posted in my thread about this but I seem to have had my downstream speed doubled in the last few days.
I am regularly getting 50-100MB and sometimes more:

https://www.cableforum.co.uk/images/...2011/12/59.png

I have received no letter and no email.

Re: Speed doubling?
 

Try clearing the cache as the speed is to high for 100Mb and if it was 100Mb it would have a 10Mb upload to go with it.

Re: Speed doubling?
 

Do you mean the modem cache or my internet cache?
I've turned the modem off and on again (wiated 10 seconds) and ebooted my mac after clrearing internet cache and getting this:

https://www.cableforum.co.uk/images/...2011/12/58.png

Re: Speed doubling?
 

Per another post of mine the config file for 100Mb is going up to 110Mb downstream, 109 is only a shade high.

Neither you nor I know what config files are floating around on the network, as you I'm sure know the config files are not the be-all and it's perfectly feasible that someone in a trials team shifted this guy to a 110Mb profile downstream as a test while his modem / Superhub is still policing per its config file at 5Mb/s upstream.

Could also be a rate limit fail, have seen a few of them on here recently.

Re: Speed doubling?
 

:erm:

Re: Speed doubling?
 

Something has definitely changed- for the last year I've never had a reading over 50meg and for the last 3-4 months I've been regularly getting less than 1.
The due date for the fix was last week and they seem to have met it as I cannot get a reading under 50meg now, with frequent readings above 80 or even 100meg.

Believe me I am not complaining- just wondering really.

Re: Speed doubling?
 

Care to elaborate? ;)

Re: Speed doubling?
 

You know more than me :D

Re: Speed doubling?
 

my area confirmed for FTTC now, so I just have to hope infinity arrives before VM completely wreck the area with these upgrades.

Re: Speed doubling?
 

If he is getting that speed then it is more likely to be a glitch and he should trying emptying his browser cache and then retest plus logging into the device will give us the config.

Re: Speed doubling?
 

well i have got 96mb off the speed test sites in the last few days and from download 8 files together ;) giving me about 12mb/s my config file is still saying 50mb and my browser cache is clear ;) so i cant say what is happenign but glitches and trials happen and my area is about to be upgrade very soon accoridng the to the schedule so coudl be to do witht hat


cant speak about anyone else jsut saying that it does appear ot be happening but i aint constally getting that speed it ever now and then and when downloading files i notice it most goign from 6mb/s constant then increase rapidly

Re: Speed doubling?
 

I already said that the config file isn't the be-all and end-all, it's the service flow parameters at the CMTS that control downstream rate limiting compulsorily and upstream optionally, which is why STM doesn't require a new config file.

---------- Post added at 14:43 ---------- Previous post was at 14:42 ----------

But not Masque evidently ;)

Re: Speed doubling?
 

It is more likely to be a glitch rather than a free upgrade anyway and if so they should enjoy it while it lasts.;)

You may not be in the least surprised at what I know or may not know at this time.:D

Re: Speed doubling?
 

Just to clear this up for me as im a tad lost this afternoon

20 (L, non-DOCSIS 3 modems)
30 (L DOCSIS 3, all non-DOCSIS 3 XL)
60 (DOCSIS 3 XL)
100 (XXL)

So it's

50mb to 100mb
30mb to 60mb
And all non docsis 3 modems to 20mb?

Re: Speed doubling?
 

Just received a rather "big" envelope in the mail today confirming some of the rumours re speed doubling. I have 10Mb broadband and have been informed it will be doubling to 20!
One observation - I checked the advised weblink to see when the upgrade for my postcode would take place - Answer - Between June & Dec 2012!! (So could be almost 12 months)

One question - I have a very old (original Motorola modem circa 2005, non wireless) can anyone tell me if this modem will need replaced to accept 20Mb?

Re: Speed doubling?
 

Yeah the upgrades are happening throughout 2012 I'm afraid. My own area is, for a change, a little before the end of the schedule although maybe they're making up for that we don't even have the 5Mb upload on 50Mb let alone 100Mb available here yet.

I would recommend a new modem.

Re: Speed doubling?
 

Could you post the link so others could check there dates?

Re: Speed doubling?
 

The link in the emails and letters is www.virginmedia.com/fasttickle but as I haven't had either it won't give a date.

Re: Speed doubling?
 

yeah not sure why people wouldnt share the link, the page wont let non picked people upgrade.

my postcode simply refreshes the page so hasnt even been programmed to give a result for it.

Re: Speed doubling?
 

Chrysalis - seems to be a problem with IE on the page, I tried another brower and got a small message below the postcode box saying that it is only available to those who have had the email or letter.

Re: Speed doubling?
 

Yup, me too (on Safari)

Re: Speed doubling?
 

Doesnt work for me on Firefox

Re: Speed doubling?
 

Surely that is the point. It won't work anywhere unless you had the fastickle email. Did you?

Re: Speed doubling?
 

Well it says this in my area.

Re: Speed doubling?
 

Exactly what we were putting to the test......

---------- Post added at 15:21 ---------- Previous post was at 15:18 ----------

lol your gonna get RSI from 6 months worth of modem reboots..:D

Re: Speed doubling?
 

I expect it will be notified ahead of time but until such time I do not really care as 30Mb does it for me at present.

Re: Speed doubling?
 

I'm not sure why it isn't working at all for you guys other than the VM website can be very temperamental.

My (unblest) postcode produces a page showing this using Firefox 8.0 on Win 7 64bit

http://www.kwikbreaks.webspace.virgi...com/tickle.jpg

I see the same using a 32bit XP machine with Firefox 8.0.1

It won't work for me with IE9 - it just refreshes and doesn't show the box about needing a tickle.

Whatever the reason unless you - or presumably somebody on the same postcode - had the tickle it will just give you the bum's rush anyway.

Re: Speed doubling?
 

J-O-K-E... :dozey:

Re: Speed doubling?
 

They'll probably feature another schedule which they'll fail to stick to and change dates as and when they need to or use the infamous 'Being Planned' for some areas for several months, then provide a date which they'll fail to stick to.

Re: Speed doubling?
 

Can see this sparking a rush of calls "Why should I pay more for half the speed your giving others others".

If it were a free update for everyone over, I dunno, lets say three months - fair do's. Looking at the way its being rolled out, its looking more like years, not months.

Re: Speed doubling?
 

I can tell that hence I said not bothered, I have read your posts before.;)

Re: Speed doubling?
 

I can see it being great fodder for use in the annual retentions phonecall! :monkey:

Re: Speed doubling?
 

So everyone everyone on 10MB, 20MB, 30MB & 50MB will get the speed upgrade ?

So i will go from 30MB to 60MB without the tickle ?

Re: Speed doubling?
 

i have been with them since 1997 so i better get it!

Re: Speed doubling?
 

yeah on FF8 it works ok.

Great web design team at VM then for not to work on IE9 ;)

Re: Speed doubling?
 

I doubt there's much to this whole 'selected customer' thing, it's probably more location based.
Certain locations were always later with upgrades (at least the last 2 were) so I would guess its a similar situation to that.

Still I think making people feal 'special' for being picked is opening up a giant can of worms for VM customer service. If my mate who's been with VM a year (but happens to be I a different postcode) gets a free upgrade over me (longstanding customer) then I'm hardly gonna be pleased that VM see him as 'special' when really its nothing to do with that...

I'm not petty enough to complain, but you can see how some could be!

Re: Speed doubling?
 

I'm pretty much sure that you are right about it being location based but doubt that VM, as incompetent as they usually are, will be sending the tickle to relatively new customers.

Re: Speed doubling?
 

Would it not have been better to refer to it as a 'trial'?

Re: Speed doubling?
 

That worked so well for TiVo*.....

*says someone who remembers the wailing and gnashing of teeth in this and other forums about how unfair it was that others got on the trial, and not the wailers and gnashers of teeth....;)