Re: just rang VM to upgrade to 100mb
 

you must have been ina comma then ;) virign have been testing 200mb prior to 100mb launch

Re: just rang VM to upgrade to 100mb
 

let me google that for you;)

Re: just rang VM to upgrade to 100mb
 

Are you sure BT are doing this? I'm aware of the 80Mb product being released by Openreach but wasn't aware of a free upgrade for Infinity customers.

Re: just rang VM to upgrade to 100mb
 

Not in the umpteen oversubscribed VM areas they aren't. If it was available to me today I'd be gone.

---------- Post added at 18:41 ---------- Previous post was at 18:39 ----------

I doubt it will be a free upgrade as they are selling it as a separate product on their website.

Re: just rang VM to upgrade to 100mb
 

I don't believe 80/20 will be a free upgrade either, after reading this about it (third bullet point). Still no firm dates on when it'll be available.

Re: just rang VM to upgrade to 100mb
 

I tested 200mb broadband. Doesn't mean it's going to happen.

In fact I have no intention of supplying more than 40mb in the near future.

And no, Infinity's 40mb download isn't "as fast" as VM's 50mb but is faster in many other ways (e.g. double the upload). 80mb FTTC *will* be faster than VM's 50mb in almost every way measureable, including download speed hence VM feeling the need to compete by hiking 50mb up to 100 and 30mb to 60. VM's product will still remain inferior if you care about anything beside headline downstream speed, but alas the majority of the UK public don't even care about that.

Re: just rang VM to upgrade to 100mb
 

surely not? VM can improve and will in my opinion. why go through all the trouble that they're going through not to top broadband as a whole?

Re: just rang VM to upgrade to 100mb
 

qasi's got a point. VM isn't FTTC; it's FTTN which means splitting the nodes out to the green cabinets. Infinity doesn't do that. It's 288 users per cabinet per fibre pair. That siad, Infinity customers suffer with distance from the street cabinet. So it may be swings/roundabouts to the extent that qas has stated.

Re: just rang VM to upgrade to 100mb
 

what the VM cab upgrades in progress, there must be something there to improve the service ?

Re: just rang VM to upgrade to 100mb
 

Well it will help it NOT slow down.
Are you aware of noise in the slope of the signal between the high end and low end ?
Adding this simulator/attenuator/equaliser will reduce the slope and reduce the noise thus (in theory) better service
If its the same speed try using your own programmes. If there slow it's your comp

Re: just rang VM to upgrade to 100mb
 

in regards to jb66 points it is a waste of tech's time but it could well be delaying tactics by VM. It costs money to send out techs but i am assuming its cheaper to send out a tech than to do upgrades to fix congestion. Maybe some speed issues are caused by power levels, but I dont think many are. I have tried my connection from about -10 all the way up to +11 on power and it made zilch affect on my speeds, it just affected T3 timeouts and modem drops.

Re: just rang VM to upgrade to 100mb
 

ya, i can't remeber where but i have defo read that they are upgrading everyone for free on two different sites. One was before xmas when they first announced it and the second one was very recently. Links were provided in this forum somewhere.

Re: just rang VM to upgrade to 100mb
 

I called VM today to check that an engineer to add a v+ box was still scheduled. Whilst confirming he was (no it was not showing in My Virgin Media) she mentioned I could upgrade to 100mb. For nothing. So I did. Engineer coming on Thursday apparently.

Re: just rang VM to upgrade to 100mb
 

what modem have you got atm?

Re: just rang VM to upgrade to 100mb
 

Superhub using 50MB

Re: just rang VM to upgrade to 100mb
 

bummer. Although you have only got to wait 2 days she should have upgraded you over the phone in 2 secs

Re: just rang VM to upgrade to 100mb
 

100Mbit is engineer install only (or supposed to be) - even if you've got an existing SuperHub. I've not seen any brief to say otherwise.

Which means any agent upgrading customers over the phone isn't doing their job right

Re: just rang VM to upgrade to 100mb
 

I can't help but laugh. When I rang up to upgrade to 100mbit and wanted it doing over the phone I was told that i had to have an engineer out and when I asked why other peeps were being upgraded over the phone they said it was because those people already had shubs and I needed an engineer to bring me one (even though I said I didnt want one). And then when I spoke to the dude in the CEOs office he told me everyone should be upgraded over the phone and an engineer booked only if there was a problem afterwards.

That is 3 people telling 3 different stories (including yourself) so who is right? You, retentions or the CEO's office?

Re: just rang VM to upgrade to 100mb
 

I just ordered the 100mbit and was told an engineer was to come out. Then I read this thread. Called them back and told the lady at the other end I have a superhub already and do I really need an engineer to come out.

She said as far as she knows they've had some problems with certain houses when upgrading to 100mbit and the power levels not being correct. So that's why an engineer had to come out in case it needed adjusting after the upgrade.

Whilst I prefer it have been done over the phone, I can wait a few days and have the peace of mind that at least the power levels will be correct.

Re: just rang VM to upgrade to 100mb
 

If they check them. Most wont. If it connects and loads a website its job done and back in the van.

Re: just rang VM to upgrade to 100mb
 

I'll do my homework before he comes and double check the Power levels myself if I have to before he leaves. Thanks for the heads up.

Re: just rang VM to upgrade to 100mb
 

You can already check the power levels right now. Upgrading to 100mb will make no difference to your signal or power levels whatsoever. Nada.

Re: just rang VM to upgrade to 100mb
 

When I upgraded from 20meg (legacy) to 50 meg (overlay), on the same tap point, my power level as reported rose from 3 dBmv to 7 dBmv. Whether that's misreporting by the modem, or attenuation inside the old modem, I don't know.

Re: just rang VM to upgrade to 100mb
 

He already has a Superhub so one would assume he's already on 30 or 50mb overlay.

Re: just rang VM to upgrade to 100mb
 

It's a load of gollox, isn't it? When they free upgrade all the 50 megs to 100 megs, they'll just send up a new config file. Simples.