Re: can we really write it off?
 

That's an easy one to answer. The SH is default kit across all tiers because VM say so. It can't be because it's so wonderful because it isn't as the history of firmware releases has shown and as illustrated by the wireless and reset issues still being experienced and reported on the forums.

And yes, VM are so up themselves that nothing the users say moves them to change.

What I can accept is that the SH is evolving in the right direction (maybe next firmware release) into a reasonable get-you-going gateway. It should be advertised as such and not be claimed to have "unbeatable wireless" and other ridiculous superlatives for a such highly slugged gateway.

Re: can we really write it off?
 

I have never said it has unbeatable wireless only that my devices always defaulted to it.

Re: can we really write it off?
 

You didn't - but VM (your current employer) make the claim. My spat with you is that you never come out and comment on the things that are currently wrong with the SH and it's wretched history.

Re: can we really write it off?
 

haha merry christmas guys.

Its the default as it is "good enough" but not "the best" or "perfect". Modem mode will provide a workaround for those who simply refuse to accept the pitfalls of the device. Replacing the superhub after only a year would be costly in finance as well as PR.

Re: can we really write it off?
 

Chrys

If VM can get away with claims like "unbeatable wireless", they can get away with explaining anything else. There are other gateways out there which VM might have tested - but I suspect not. But they should and then offer one of them as a paid-for alternative after being judged by a public panel of field triallers.

Re: can we really write it off?
 

relatively few complaints?
if it was as bad as the forums say?

dont those two statements contradict each other? :rolleyes:

i would have thought that the hundreds if not thousands ....go count em...of complaints on the VM forum doesnt equate to a "few" :td:

think u just shot urself in the foot with those rather silly comments ;)

:xmas:

Re: can we really write it off?
 

Actually not quite as the vast majority are from the same people and even if the are a thousand or more on all the various forums it is still a low overall percentage otherwise the Superhub would not now be the default device, I work in broadband support so see relatively few complaints coming in over the phones which will be reflected over all agents.

So very unlikely that i could ever shoot myself in the foot when I have spoken to many more people on a Virgin Media connection than you could ever imagine.:rolleyes:

Re: can we really write it off?
 

must be a high number then lol

Re: can we really write it off?
 

I am talking about every type of modem actually as the hubs are still in the minority.

Re: can we really write it off?
 

It's Christmas, guys - give it a break.....

Re: can we really write it off?
 

As far as I am concerned it is all tongue in cheek as no matter what argument is pushed forward it is all down to Virgin Media and in a couple of months who really cares as I for one will not as my job is going regardless of whatever the future holds.https://www.cableforum.co.uk/images/...2012/03/32.gifOh as if!!!https://www.cableforum.co.uk/images/...2012/12/10.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif

Re: can we really write it off?
 

yeah its all tongue in cheek :)

just trying to wind masque up ...trying to get him to divulge the numbers of complaints lol

genuinely sorry to hear ur losing ur job...no-one deserves to being given the push in this climate and i hope u get another job soon ;)

now just how many complaints have there been? lol joke

Re: can we really write it off?
 

As it was announced on the 21/12/2011 that the Superhub is now the default device across all tiers so it must perform a lot better overall than you lot think.;)

Re: can we really write it off?
 

I believe Masque on this. For the vast majority of people it probably does a good job. The level of complaints we see is surely a very small percentage, and not that unusual in the world of all but the simplest computer hardware and software.

I would add that I have no experience of it. I'm still on 20Mb, and Virgin want too much money for me to upgrade, so I'm sticking with that. May my super reliable Ambit 256 and WGR614v9 last many more years yet...

Re: can we really write it off?
 

I refeer you to post #101.

Re: can we really write it off?
 

I'm not a fan of the Superhub, but have to agree with Mas on this one. The numbers seen by the fault centres mean that either they are working as they should or people just don't want to complain.

I'm not suggesting its not in need of work and I think it was probably released too soon in respects to modem only mode and such ..

As for VM being too stubborn to roll something back. I can tell you 100% that this is not the case. I have worked on project were money has been spent to improve things, many, many hours used to develop, only to find that the new, upgrade or change just doesn't work .. and it is dropped, or taken back for a re-think.

VM are painfully driven on customer experience, everything has to be reviewed and although mistakes will be made I think overall VM values the opinions of their customers.

For the record I'm not a VM fan boy and I'm not saying this because I work for them, I'm able to say this honestly though because I see the inner workings.

Re: can we really write it off?
 

Put it this way, since the superhub has came out I never show the customer a speedtest wirelessly, I did with the dlink

Re: can we really write it off?
 

Neither am I a fanboy and I do have a valid enough reason to say that due to my job being made redundant in a few months.

I only post from my own experience of taking calls with all the devices supplied and no one device sticks in my head as having major problems.

The are problems with some of the older kit especially the older Scientific Atlanta DPX100 with its lousy ability to stay on its favourite frequency, if you have one of these ring in and get it swapped out.

Re: can we really write it off?
 

Nopanic

It's difficult to reconcile the sincerity of your view with what I see before my own eyes and what I would do in similar circumstances were I in charge at VM. (Please accept that my career matches the ability to say what I do s- and do what I suggest).

It would be blindingly obvioius to me as a VM Executive that the fiirmware history of the SH was at best an embarrassment, at worst a disaster. The SH problems were occurring across the VM estate even if the majority of people stayed silent. The vocal majority would have been enough for me to set alarm bells ringing.

Now there's a rumour that the fanfare about the Huawei SH (wise to have two suppliers) was all a damp squib and that it's not now happening. What's the story there? Did VM get its trialling act together and it turned out worse than the Netgear kit? Or do VM have sufficient confidence in the Netgear product that a possibly more expensive Huawei wasn't needed? VM keep their cards sop close to their chest that the public are left bewildered.

Then VM go boasting phrases like "unbeatable wireless" to describe the SH's wireless fiasco. Credibility. CREDIBILITY.

And finally (for this note), there's the headlong rush to be the fastest broadband KNOWING that mad use of the internet will spoil the experience for the ordinary user. VM have begun taking steps to enforce fair usage. This needs to be strengthened as speeds increase and when local fibre capacity hasn't been sufficiently upgraded. True the competition is doubling its speed, but BT has the advantage of having an MSAN in its street box and thus no optical node congestion.

The SH is just the tip of something that's not right at VM, starting with its very poor communication style.

Cheers

Re: can we really write it off?
 

I don't post to try and change your mind, or that of any customer experiencing problems with the SH. I only give you my opinion based on the fact available to me.

I can't comment on any rumours around a 2nd device, as VM have made no public announcements, but had there been another SH, then testing would have included things brought to VM's attention following the release of other devices. Thus had the device failed, it would not have been released.

That's just how VM works.

Re: can we really write it off?
 

I voted for the superhub
I have been using it for almost 12 months and it has never caused me any problems at all even using it in wireless mode.
I get excellent coverage all the time. :tu::tu::tu:

Re: can we really write it off?
 

Yip superhub here as well...though tbh i don't use wireless anyway.everything is hardwired here..

but had no problems with the SH or my connection or anything else for that matter.. :D

yea a lot of the moaners in here prob do have something to moan about,but they need to remember that only a small % of people are having issues..most people get on fine with their connection and equipment..

just because a few of you are having issues ,that does not mean that THE WHOLE FOOKING NETWORK IS ABOUT TO CRASH AND BURN AND FALL TO IT'S KNEES !! :p: geez people chill and i am sure you will get any problems you have resolved :p:

Re: can we really write it off?
 

nopanic the problem is I think the call centres arent a credible source of info.

to me the most credible source is the VM forums. What is there is for the public to see so there is no debate what info is been held back etc. and we can judge for ourselves if people posting faults there are actually superhub problems or something else.

Now the issue with masque is he is making his company look bad, I have never heard VM say officially the problems reported are irrelevant, thats just what masque has been saying.

Re: can we really write it off?
 

This is coming from someone who should not have 2 modems on their account but went crying to the CEO's office and someone without a backbone allowed it to happen.


I tell it as it is not as you want to hear it and if you do not want read it put me on ignore.

Exactly how am I making a company look bad if I am telling the truth, do please read my signature below as well.

[img]Download Failed (1)[/img]

Re: can we really write it off?
 

Masque

In the context of this thread, you AVOID making the company look bad by AVOIDING all comment on the lamentable firmware history and currently acknowledged firmware problems causing SHs to reset to default. I've challenged you on this many times in both places and you still avoid acknowledging the facts - which are also truth.

I wouldn't be surprised if you do the same again in response.

Re: can we really write it off?
 

can we stop beating Masque up. He has no need to defend VM or spin facts in their favour; the poor dude is losing his job in a few weeks. If he wants to avoid arguing about stuff which we keep going on and on about then that is up to him.

We all know the shub is poop so what difference does it makes whether he admits it or not?

Re: can we really write it off?
 

He dishes it out. He gets it back. Seems fair to me.

Re: can we really write it off?
 

What makes you think they aren't a credible source ?

I know there are agents without a clue (sadly) but if anything replacement modems and techs being sent for no good reason would surely make the faults looks worse, rather than better.

No matter the result of the call, the agent has to log that a call has taken place, if their calls do not match their logs, then they are questioned.

Forums offer a more direct view into faults and believe me the forum manager (Mark) isn't one for sitting on the side lines. He goes after resolution and official replies and makes sure your opinions are heard within the ranks.

The problem with forums, is 10 people can make an issue look massive and when you come down to the numbers, the amount of faults doesn't make the SH look like a failure, (the figures I see anyway).

VM addressed the issues seen with firmware releases. OK they shouldn't have released the SH before these fixes were in place, but you live and learn. They also took the modem only feedback and made it happen, again something they shouldn't of needed to have been told to do.

As I've said I'm not a SH fan, I like to have my own router but from a support POV for the likes of Mas, a single unit makes calls so much easier and for average Joe public it means that they can have that wireless network, with 24 hour "free" support.

Re: can we really write it off?
 

Nopanic makes a good point about having 24 hour free support with all the SH facilities used.

The other half of the equation is something he does in fact partially acknowledge. The offshore support centre has a poor reputation by reason of customer reports on the forums.

But I'd like to take Nopanic up on the "you live and learn point". What VM did was actually reckless, messing its customers up big time. There is no service delivery principle that excuses such recklessness and no amount of Nopanic's voice of reason can give VM any comfort.

Finally, I acknowledge Nopanic's point on how things can be blown up by a few people. But if you strip it down to basics on the SH, reckless release, a year to get modem mode, poor wireless, still buggy in router mode VM should be out there apologising rather than pronouncing the wretched thing as this on their web site:

Discover unbeatable wireless with the Virgin Media Super Hub combined modem and router. Features include:

The best wireless broadband performance available

It's not honest.

Re: can we really write it off?
 

When virgins own staff suggest to use mode mode to solve wifi issues then there is no argument the hub is guff

Re: can we really write it off?
 

have to agree abut the wifi.....before i put the hub into modem mode i did a little experiment on my 30mb connection

pre modem mode i did a speed test wirelessly from 6 feet away and got 11mbps...from the other side of the house it dropped to 7mbps

post modem mode using my own router those speeds went up to 28 mbps and 25 mbps from the exact same places

i know theres others who say its worked flawlessly for them from day one...it just has to be asked tho...how come it has worked well for some and not so well for others?

thats why i voted for modem mode

Re: can we really write it off?
 

I have never taken a call with a Superhub resetting itself in the 12 months it has been on the system but I have seen posts with them resetting, no idea if this is just a coincidence or whether those people have only posted on the forums.

So as I have never seen one do this or even had that call everything I read is 2nd hand, remember we can now remotely access your desktop and not had that issue, most issues seem to be around the Atheros drivers which can be resolved on a lot of calls simply by updating them.

Another fix is going into Services and unticking everything except IPSEC Passthrough and PPTP Passthrough then putting the transmit mode to 145, it is amazing how many work after just doing that.

Re: can we really write it off?
 

It's like your doing a speech .. or we're are having a debate to a live audience .. :D

See now this is a bit over the top, I admit customers got hassle from the SH, but it's not like every customer lost service for months .. it gave a small percentage of users poor wireless or reboots and of course for those customers it was a PITA, but lets face it, VM have more customers affected by cars hitting cabs than they do complaints about the SH .. :D


As for giving comfort, this would suggest someone is sitting somewhere drinking heavily crying about a mistake they made with the SH .. this maybe the case (certainly not me).. but what's more likely is someone ranking in VM has handed a list of issues to a techy and said fix it and don't make this mistake again.

VM released a modem before it was ready, they released some advertising that didn't look great to the customers with the issues. Feel free to hate them for it, but in the grand scheme of things, its not that big a deal.

(all comments as below are my own and I have/had no say in anything around the build of the SH)

Re: can we really write it off?
 

The difference is that VM have no absolute control over cars hitting street cabs but they do over what hardware they issue to customers.

Over 6 months to find a memory leak given the level of complaints surely must have pointed to a firmware bug smacks of incompetence.

Doing a network file transfer on mine using 300Mbps mode keeled it over in minutes. I reported that on the forum and the replacement hub they sent did exactly the same (also reported) so recreating that particular problem wasn't hard yet the fix didn't come until months later.

Re: can we really write it off?
 

You see - that's it. There is no principle of service delivery that excuses VM from releasing the SH before it was ready and there was no alternative available to users.

Likewise, there is no principle of honesty that excuses VM from misleading the customers by making that wretched device look great, so enticing them onto the broadband service. VM continues to do so on its web site.

In the grand scheme of things, such matters are important for reputability and proper treatment of customers.

You shouldn't be diminishing that.

And I don't hate VM. Quite the contrary since I've no complaint about my broadband & TV service.

Re: can we really write it off?
 

Ok, so what now ?

What is it you want ?

Re: can we really write it off?
 

Half the venom in SH complaints here is surely caused by the infuriating posts of the "mines OK" brigade. Certainly if the only other person in the known universe experiencing those faults was the target of these glib responses they may be acceptable but given so many complain of exactly the same problems it's clear that the device is flawed and these replies from VM staff must surely alienate posters (VM customers) having problems who ask for help here.

---------- Post added at 22:04 ---------- Previous post was at 22:01 ----------

Well for me the answer is to move on and what I want is for BT to get their finger out and bring Infinity to my area.

That's not because of the Superhub but because the same 90% is OK so the rest can swivel attitude towards their network as their CPE.

Re: can we really write it off?
 

the one thing which does bug me though is seeing people taken advantage of. Because we believe strict rules are in place regarding advertising standards we don't expect companies to get away with making false claims and the thing which annoys me the most is the "unbeatable wireless performance" statement on the site. What it is based on? Have they benchmarked it against leading routers and the shub comes out on top? VM know it is pants because every person I spoke to when I was trying to get my VMNG300 back didn't even ask me what was wrong with the shub, they opened up by saying "oh if you are having wireless problems I can tell you how to make it better". Halving the wireless speed isn't making unbeatable wireless performance better.

Anyways, I am not going to waste my breath because I know it isnt going to do any good. I just wish I had the dosh to challenge them on it and make them change their misleading information.

Re: can we really write it off?
 

I have never said the shub is perfect, What i have said is it works for what i needed at the time. However that's changed as i now need much better wireless coverage so its now been put into modem mode with a Clearos router attached. I have then supplemented that with a linksys wireless access point which is up and running and now giving the coverage i need.

I did try pfsense but its not as good as Clearos

Bt make similar claims about the wireless on their home hubs but they don't seem to be up to much either.

Re: can we really write it off?
 

On my Infinity connection, the first thing I did was to dump the stupid BT HH and substitute VM's DIR-615. Reading the BT forums, I sense that more people did something similar instead of demanding that the HH do something half decent.

But then BT don't force you to swallow a Gateway (SH). A step less far by BT.

Re: can we really write it off?
 

No reply to my question ?

Do you just come on here for the sake of bad mouthing the SH ? and arguing with Mas ?

I'm interested, now that it's (almost) fixed, what is your motivation ?

Re: can we really write it off?
 

Have a look at how many other types of threads he has posted in, How many other types he has started, That normally gives me an idea if its just one type of thread or or just one person :LOL:

I must admit this thread is borderline bullying towards one certain poster and is one of the reasons i have stayed away. You open your mouth in this thread and you get an instant 2 person reply

Re: can we really write it off?
 

.. and I never said that you did.

Re: can we really write it off?
 

No but as i am a member of staff some just put us all in the same bucket for the fun of it.

Re: can we really write it off?
 

I imagine any regular here will have no problem identifying just which VM staffer I had in mind when I made my post. You'd already said you'd given up on the SH for routing functions earlier anyway which hardly puts you in the "mine's fine" camp which isn't even exclusive to staffers.

Incidentally if certain posters annoy you there is an "ignore poster" option which is well worth using. I've just started to use it to see if cutting out pointless and irritating repetition make the forum a more pleasnt place. Feel free to include me in yours as you always attack every post I make recently.

Re: can we really write it off?
 

I didn't see your "What now post".

Masque can defend himself. He dishes it out and argues where he sees fit. So do I.

As for bad mouthing the SH, I'm really badmouthing the handling of the saga by VM.

You say "It's almost fixed" - more than a year down the line with no alternative choice for users. The shame of that needs ramming down VM's throat so that they learn to be more open and find better ways of doing important things such as this.

For the record, my SH in modem mode is currently flawless.

Re: can we really write it off?
 

Not something I am in the least bit bothered about as I oddly enough answer fault calls for a living and as i have said personally I have not come across any constantly rebooting Superhubs or that many with really bad wireless issues as in most cases they can be sorted by logging in remotely and tweaking the settings.

What is not liked is that I refuse to roll over and accept that what I have said and experienced is wrong because of a relatively low percentage of posters say otherwise.

Remember I have no reason to defend anything because I am losing my job in a few months through redundancy and I am not stupid enough to defend a company that can do that to its workforce.

Re: can we really write it off?
 

Hi RB2004

A fair amount of debate has passed through this thread. The VM guys rally round each other and some don't like the nitty-gritty stuff I'm saying about the underlying faults at VM that have jaded the SH's reputation.

I think that the takeaways so far from this debate in terms of the SH are as follows:

1/
R30 has made the SH into a decent cable modem. It isn't a piece of junk, therefore.

2/
The SH (albeit without a year's worth of hassle) is necessary to support foreseeable DOCSIS 3 deployments.

3/
There is still considerable division as to just how good/bad wireless is. On one hand people are reporting instability that goes away in modem mode; others are happy with SH wireless.

4/
VM's forum tech's advise people to switch to modem mode when some of the above mentioned troubles arise. They also say there there is an upcoming firmware release but are unable to say what it will fix.

5/
The SH does not live up to the superlatives that VM use to describe it on their web site. Slugging the SH to 145 Mbps wireless, though acceptable for Internet but awkward for LAN work, is a poor advert for its unbeatability.

6/
Eventually the SH will do what it's supposed to do although I have my own doubts that wireless will ever be "unbeatable" - the SH may just get you going.

7/
There is no doubt that the customer base would like to have an effective single gateway and VM recognises that much at least. Modem Mode recognises customers who want their own LAN kit.

So everything RB2004 has said as a starter for this debate has made sense. I hope that the vote attracts a lot more people so that its result can be regarded as statistically significant.

Re: can we really write it off?
 

Statistically the has been 6.9 votes per day so far so a very long way to go.:D

Re: can we really write it off?
 

I dont put anyone on ignore.

I am not one of those "na na na I cant hear you" people.

As for me having 2 modems on my account, how is that relevant? at the time I was beta testing the superhub trying to get it improved as a product and as such was conveniant to have both registered (they not now however).

I do remember when VM were not doing any action on the superhub, no official threads etc. I posted on the head of CS's blog last year and then within 2 weeks a official thread was made on the VM forums which eventually led to modem mode and some other fixes.

Re: can we really write it off?
 

I thought it would make you think, so do explain the above comment, how on earth do i make the company look bad by telling the truth?

Remember what my signature states as well.

Re: can we really write it off?
 

You've not answered my question, what are you aiming for by making these posts ?

Warning people that the SH used to be crap ?

Re: can we really write it off?
 

Looks like someone deleted a load of stuff includig my list of takeaways so far from the debate.

Re: can we really write it off?
 

I can still see it ..

Re: can we really write it off?
 

No posts have been deleted from this thread.

---------- Post added at 19:58 ---------- Previous post was at 19:57 ----------

Did you mean this post?

Re: can we really write it off?
 

Yeah - thanks I can see it all now. Dunno what the aberration was.

Cheers

Re: can we really write it off?
 

Well if the plan was to confuse me .. it worked.. I give up.

Re: can we really write it off?
 

Just to say that since R30 I was pretty happy with the SH, but in the last week I've had 3 resets to factory settings. Now changing the password and SSID is one thing, but going through and setting up all of my reserved IP addresses and the like is a PITA so its now in modem mode with my old Netgear 854 doing the business. Looking at the community forums VM seem to be saying that they can't replicate the factory resets, so I'm not holding out a lot of hope.

Re: can we really write it off?
 

Funny because my Shub has started being a pain in the arse and what you have been experiencing is similar to what has been happening to me. such that i am now on a Clearos router with the shub in modem mode. Funny that since its now in modem mode there has been no resets what so ever. I can say with some relief that it will not be going back into router modem again

Re: can we really write it off?
 

Can I suggest that you give it a try - I've found that it makes this a far less frustrating place. Just put the posters who annoy you in it and forget that they exist.

Re: can we really write it off?
 

Who said that? :D

Re: can we really write it off?
 

Said what :LOL:

Re: can we really write it off?
 

Unfortunately it doesn't work like that. You can see that the ignored poster did in fact post but it does at least spare the tedium of reading it.

Re: can we really write it off?
 

It is a good way to hide from true statements about the Superhub though as they are easily ignored.:rolleyes:

Re: can we really write it off?
 

I like being put on ignored it makes it far more peaceful as i dont have to reply :LOL;

Some very interesting and mixed views and opinions :)

Re: can we really write it off?
 

Not if you're a Mod....;)

Re: can we really write it off?
 

absolutely and although we may not all agree, everyone is entitled to their opinion and it is good to have a debate about things. Although some people can say there are pluses and minus, I must say I am more of a hardliner and agree with Sirius in that the whole shub saga has been a joke and I honestly don't understand how VM have got away with it.

I can't remember whether it is in this thread or another one put somebody mentioned fault tolerance and the fact that far too many have been faulty (which Masque disputed) but I can say with 100% certainty that if you had brought the shub from a retailer and they were getting that many faults with it, it would have been recalled months ago and they would have stopped selling it. It is just a shame that VM are in a position where they can do whatever they want. People will argue that if customers don't like it that they will cancel their contract and move elsewhere but it isnt as easy as that. People these days are motivated by price and VM know they are the cheapest (bundle wise) so people will stay with them and it is a shame that they think that gives them carte blanche to get away with everything instead of caring and being passionate about the service they deliver.

I would like to point out that atm we have got 66% of peeps in the poll saying that they would rather have the shub in modem mode or keep the VMNG300. What does that say about confidence and satisfcation in the shubs routing ability?

Re: can we really write it off?
 

Mine is still in modem mode and bloody well staying that way. :)

I am still of the opinion that VM should allow stand alone modems for those who want them. Not everyone wants a router forced on them and would much prefer to use a router that they have purchased themselves. I know there is modem mode but is that really the answer, I feel its not and vm should allow a stand alone modem option.

Re: can we really write it off?
 

i would say ditto but I have got my VMNG 300 back and it is staying that way :)

Re: can we really write it off?
 

Not just me but many others including Nopanic and he will know more about any issues than most, plus all the customers with fully functional Superhubs, if the device is that bad surely it would not have been the default device for all broadband tiers.

Do remember that I have no reason to say otherwise about this device as this company does happen to be making me redundant.

Re: can we really write it off?
 

I agree that you see them day in and day out and see no issues in your day to day job and for months my shub was used in a standard way with no pressure on it. Then i changed my needs and pushed the shub at this point the problems started.

I started to use it in a way that was not the norm and it failed to provide that extra mile needed. i have now put it in modem mode and ALL the issues that started to manifest themselves have gone. I know that if its used by a user who does nothing out of the norm it works, If you push the envelope with it you will see issues.

Re: can we really write it off?
 

I expect that is the main reason for Modem Mode even though my Superhub worked fine in Router Mode, I have kept mine in Modem Mode though and have bought 5dB antennas for my Edimax which has improved my wireless coverage no end and for less than a fiver for 3 antennas and vastly improved my overall coverage, this is not something an average user would do either.

Re: can we really write it off?
 

I'll restate two things I've said at various points:

1/
VM's performance & judgement on the SH has been questionable throughout seen from the consumers' point of view. So VM's decision to make the SH standard across all tiers is no surprise to me. The device has been "that bad" and isn't yet fully fixed IMO.

2/
Assuming that VM will get eventually the SH fixed, it should be badged as a "get-you-going" device. All superlative claims should be removed from VM's splurge.

Re: can we really write it off?
 

You hit home hard there, if the superhub was a product in the free marketplace it would be dead by now already. Customers would vote with their wallet. As it is VM have a monopoly on what kit is used on their service so it survived.

Re: can we really write it off?
 

VM have apparently got to the source of the SH doing factory resets and are testing a fix:

http://community.virginmedia.com/t5/...ek/td-p/931489

Re: can we really write it off?
 

I have to say that since R30 I have had no problems. Wireless has been better than my old Netgear Router. The best range surprisingly is with 5Gb setting but only two of my devices support this and so 2.4G it is.

Incidently I have had two Netgear routers in the past and despite what others have said, they were a bit flaky on wireless g.

Re: can we really write it off?
 

Unforunately, despite having been asked, VM haven't said exactly what the reported fix fixes; like events in modem mode? events in hub mode?

What about wireless improvements? I believe there's new firmware or driver software being tested.

Re: can we really write it off?
 

It's probably correcting the shade of red used for the buttons which maybe isn't precisely the standard VM shade. I can't see a firmware upgrade changing the internal PCB antennae.

Re: can we really write it off?
 

Given various other ludicrous claims made about the device, I wouldn't be surprised if they tried to say it did :-P

Re: can we really write it off?
 

I went for the shub because I wanted to simplify my cabling and reduce the number of devices sucking power out of the wall. I also wanted GB ethernet and wireless-N. The shub ticked the boxes. Why then should I have to resort to putting it into modem mode and forking out for another router? I've been provided something that's not fit for purpose.

Re: can we really write it off?
 

If it ticks your boxes - fine. If you want dual band wireless - not fine.

Re: can we really write it off?
 

Course, the Superhub sucks more power out the wall than a modem + router combination, so while you're reducing the clutter you're increasing the power usage.

Re: can we really write it off?
 

Does it really? The PSU is only rated at 18w - I doubt that a modem + router would be significantly less. Mind you if they offered the option to turn off the leds I reckon that would save a couple of watts at least.

Re: can we really write it off?
 

Yeah, it does, but not by much. I've seen people report it uses about 12-14w while idle. In comparison, my standalone DOCSIS3 modem uses 4.5w and simultaneous dual-band gigabit router 7w. My single band 11n router uses about 3w; my previous ADSL2+ "hub" with modem + 11n wireless took 6w, or less than half of the Superhub.

Re: can we really write it off?
 

If you have got the time and patience to challenge them on that I would love to see what they say.

At the end of the day dude you get what you pay for and even if I had to pay for the shub and it did what it was supposed to I still wouldn't use it because

a) if you have got a router which costs in excess of £100 you know nothing an isp gives you is going to be better because they have their own motives and interests at heart
b) regardless of what router you have got, even if it is a £40 one, if everything is working fine then leave things as they are.

Taking cheap freebies is just asking for trouble no matter what it is. I am sitting here atm quite smug because I am using my Linksys router which has rock solid reliabilty and the wireless performance kicks ass.

Re: can we really write it off?
 

I did think the shub was going to be an upgrade of my cheap, reliable TP-LINK router. It is advertised as being the "bees knees". To resort back to that device would be at the loss of the GB ethernet, which I'm reluctant to do and was the reason for getting the shub in the first place.

Just a bit peeved by the whole affair really. Fixing one issue results in the other occurring. Unless I shell out cash for a better standalone router that is. Which again, I'd rather not do.

Re: can we really write it off?
 

buuuuuuuuuut, without looking it up, you can get a Linksys E2000 with gigabit ports for £40 ish I think

Edit............................

I am telling porkies, it is £63 http://www.dabs.com/products/linksys...22-50468&src=3

The nice thing is that you arent just getting gigabit ports, it is dual band as well. With Linksys you are buying a whole raft of features and rock solid performance and reliability.

Re: can we really write it off?
 

Re: can we really write it off?
 

It seems that the Blizzard Patcher used for downloading large files is proven to cause the SH to reboot - or at least the fault can be reproduced. Reading between the lines of what I've been told, VM are hopeful of it fixing other reboot circumstances subject to the outcome of field trials.

Re: can we really write it off?
 

dare I say it, I am considerig using the superhub again so I can cycle upstream channels, my upstream channel is getting messy on my tbb graph although actual latency on things like ssh remains good (probably due to vmng300) so I am in 2 minds now. The chances are both my upstream channels are whacked so switching to the superhuib probably wont help me.

Re: can we really write it off?
 

I'm not sure how the Superhub would help - it doesn't exactly have a change upstream button does it?

If you're thinking of bonding the VMNG300 is supposed to be able to do that too...

Re: can we really write it off?
 

Yes. The VMNG300 was a vnity boxed Ubee U10c035 CM with 4 upstream channels available.

http://www.ubeeinteractive.com/data-...t_V5_12_10.pdf

Re: can we really write it off?
 

the vmng300 appears to never use a different upstream channel than the first one it connects to, craig also confirmed this behaviour. That is a major downside to the device sadly.

Re: can we really write it off?
 

I would have expected it to be this one - EuroDOCSIS rather than DOCIS

http://www.ubeeinteractive.com/data-...s_4x4_v1.1.pdf

and which has one upstream not four

Re: can we really write it off?
 

From Sephiroth's link...

 DOCSIS 3.0/Euro DOCSIS 3.0 Certified

Ubee just being lazy with the datasheet.

Re: can we really write it off?
 

i think this topic should be amended to can we write the superhub off to we cant write the superhub off now it goign to be standard or forced onto all cusotmer thorugh speed ugprade

Re: can we really write it off?
 

Also according to this discussion about the pilot http://www.cableforum.co.uk/board/34661644-post579.html The VMNG300 was only 'bronze' certified:

and he then goes on to say http://www.cableforum.co.uk/board/34662261-post590.html:

http://www.cableforum.co.uk/board/34662276-post593.html

So that reads to me that the VMNG300 was based off a modem that was only capable of a single upstream

Re: can we really write it off?
 

I've seen it move between Ch1 & Ch2 when I had the VMNG300. I can see it in the records I kept.