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-   -   TiVo : £3 TiVo charge (https://www.cableforum.uk/board/showthread.php?t=33682100)

Jameseh 02-11-2011 21:48
Re: £3 TiVo charge
 
The £3 being waived is, the free multiroom box isn't.

fixerman 02-11-2011 21:51
Re: £3 TiVo charge
 
Quote:
Originally Posted by akki007 (Post 35324431)
I got my Tivo installed today, it's a great box! When I spoke to retentions the other week about adding Tivo, the CS rep told me that there was no £3 charge for me, so I reluctantly accepted! I then asked how much per month it would be to move my V+ HD box upstairs...Free the CS rep responded. Okaaaay I said, so now I've got Tivo for free and a second V+HD box for err free? Is that usual?
I would advise you to double check your account. Thy are notorious for incorrect charging. Good luck with your new Tivo! It is a great price of kit!

akki007 02-11-2011 21:53
Re: £3 TiVo charge
 
Quote:
Originally Posted by Jameseh (Post 35324442)
The £3 being waived is, the free multiroom box isn't.
I love virgin! my price hasnt changed for years and I keep getting free stuff!

bigmick777 01-12-2011 23:04
Re: £3 TiVo charge
 
My first post on the site but thought I needed to share my very recent experience!

I am on mates rates (£38) for 2 x V+, 30MB BB, Phone and XL TV.

I thought I would call this evening to try and get TiVo as TBH had a few probs with the V+ HD box failing - quite recently but the engineer couldnt swap for TiVo without apparently losing my mates rate - would need to phone Customer Services.

Anyhow, a quick call this evening and they are replacing both boxes with TiVo and waivering the 50quid is install for £3 p.m or so he said, then he came back and said actually on mates rates, the discount for 2 x TiVo boxes now means I pay £29!

I triple checked this wanst an introductory offer, I was still on mates rates etc. Well chuffed! :)

MrB 02-12-2011 00:00
Re: £3 TiVo charge
 
Quote:
Originally Posted by bigmick777 (Post 35338795)
My first post on the site but thought I needed to share my very recent experience!

I am on mates rates (£38) for 2 x V+, 30MB BB, Phone and XL TV.

I thought I would call this evening to try and get TiVo as TBH had a few probs with the V+ HD box failing - quite recently but the engineer couldnt swap for TiVo without apparently losing my mates rate - would need to phone Customer Services.

Anyhow, a quick call this evening and they are replacing both boxes with TiVo and waivering the 50quid is install for £3 p.m or so he said, then he came back and said actually on mates rates, the discount for 2 x TiVo boxes now means I pay £29!

I triple checked this wanst an introductory offer, I was still on mates rates etc. Well chuffed! :)
I would be very surprised if it comes through at that (but well done you if it does) - my understanding was that mates rates is currently £38.01 and if you wanted Tivo adding it is £41.01.

zekeisaszekedoes 02-12-2011 00:35
Re: £3 TiVo charge
 
Yeah, that offer sounds too good to be true.

In my case I swapped an old silver Samsung SD box (ntl: branded) for a 500GB TiVo and was told all charges would be waived except £3/month for the TiVo service - even the move from M to M+ wouldn't have the attendant £6.50/month charge.

In reality, all charges were waived but the M+ package and TiVo service charge still apply so it's £9.50/month extra. Did try finding out why the M+ package upgrade was charged when I was told it wasn't but never got a definitive answer.

If there's one thing VM needs to do, it's streamlining services and pricing so there isn't a bunch of people on various different tiers, some of which don't exist any more, and all kinds of weird pricing deals that aren't consistent. It must make managing the business far harder than it needs to be. I understand why Retentions offer deals and why going through the CEO's office can result in similar deals but honestly it can lead to all sorts of problems, including jealously between customers. Plus mandatory upgrades would mean a better level of service for everyone... i.e. ditching those damn SD boxes and old V+ SA boxes so VM can move their whole TV network to MPEG-4. It's overdue.

bigmick777 02-12-2011 01:12
Re: £3 TiVo charge
 
Quote:
Originally Posted by MrB (Post 35338826)
I would be very surprised if it comes through at that (but well done you if it does) - my understanding was that mates rates is currently £38.01 and if you wanted Tivo adding it is £41.01.
I will be happy with the £41 as was expecting that for one TiVo box and was thinking about paying in the £50 installation so if I get two boxes without the installation and £41 will be very happy but got in the back of my mind now the £29! Lets see......

Digital Fanatic 02-12-2011 02:38
Re: £3 TiVo charge
 
Quote:
Originally Posted by bigmick777 (Post 35338859)
I will be happy with the £41 as was expecting that for one TiVo box and was thinking about paying in the £50 installation so if I get two boxes without the installation and £41 will be very happy but got in the back of my mind now the £29! Lets see......
I can't see you getting it for £29 TBH

jb66 02-12-2011 07:35
Re: £3 TiVo charge
 
Quote:
Originally Posted by zekeisaszekedoes (Post 35338840)
Yeah, that offer sounds too good to be true.

In my case I swapped an old silver Samsung SD box (ntl: branded) for a 500GB TiVo and was told all charges would be waived except £3/month for the TiVo service - even the move from M to M+ wouldn't have the attendant £6.50/month charge.

In reality, all charges were waived but the M+ package and TiVo service charge still apply so it's £9.50/month extra. Did try finding out why the M+ package upgrade was charged when I was told it wasn't but never got a definitive answer.

If there's one thing VM needs to do, it's streamlining services and pricing so there isn't a bunch of people on various different tiers, some of which don't exist any more, and all kinds of weird pricing deals that aren't consistent. It must make managing the business far harder than it needs to be. I understand why Retentions offer deals and why going through the CEO's office can result in similar deals but honestly it can lead to all sorts of problems, including jealously between customers. Plus mandatory upgrades would mean a better level of service for everyone... i.e. ditching those damn SD boxes and old V+ SA boxes so VM can move their whole TV network to MPEG-4. It's overdue.
But we are still issuing silver samsungs, are they mpeg4?

Itshim 02-12-2011 09:41
Re: £3 TiVo charge
 
Quote:
Originally Posted by fixerman (Post 35324444)
I would advise you to double check your account. Thy are notorious for incorrect charging. Good luck with your new Tivo! It is a great price of kit!

I have checked mine and what was promised was given Tivo moved V+ etc
Bill down by £11 :shocked:. If there is a £3 per month charge I dont know or care the bottom line is the one that counts!

zekeisaszekedoes 02-12-2011 14:42
Re: £3 TiVo charge
 
Quote:
Originally Posted by jb66 (Post 35338931)
But we are still issuing silver samsungs, are they mpeg4?
I'm no expert but from what I gather the only boxes that can handle MPEG-4 for certain are the Samsung version of V+ HD box, either version of the TiVo as they're technically identical apart from hard drive size and presumably the regular Cisco-made V HD box.

HD Boy 02-12-2011 14:45
Re: £3 TiVo charge
 
Quote:
Originally Posted by zekeisaszekedoes (Post 35339113)
I'm no expert but from what I gather the only boxes that can handle MPEG-4 for certain are the Samsung version of V+ HD box, either version of the TiVo as they're technically identical apart from hard drive size and presumably the regular Cisco-made V HD box.
I think that is right going by what i have read on this blog.
Quote:
Its forthcoming retirement would push Virgin one step closer to switching all of its HD content (linear and VOD) from the MPEG 2 video codec to the more bandwidth efficient MPEG 4, which is used by every other Digital TV platform in the UK for delivering HD content. The TiVo boxes, along with the Samsung V+ HD and the V box, can handle MPEG 4, but the older Scientific Atlanta V+ HD/TV Drive boxes can't. When Virgin get all of their 3.7 million customers into MPEG 4 capable hardware (which won't be a quick process), they could switch to MPEG 4 for HD and potentially use the freed-up bandwidth for more channels.
http://virgintivo.blogspot.com/2011/...or-virgin.html


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