Re: Got my £50 refund email today - anyone else?
 

My £50 credit has been applied to my account to-day. Thank you VM

Tivo Refunds Start
 

£50 refund hit my account this morning, sounds like a few other people have had it as well :cool:



Phil

Re: Tivo Refunds Start
 

Yeah, mines been put on to my account today:clap:

Basically just short of a free month from VM next month :)

Re: Tivo Refunds Start
 

Yup, just checked, got mine as well. Just in time for next months holiday......what should I spend it on? Glug Glug!! :drunk:

Re: Got my £50 refund email today - anyone else?
 

Spoke to them today, and after a time for them to check that I do have 2 tivos, they sid they would refund the other 50 pounds. They did say it should be today, so I'll keep an eye on My Virgin Media.

Re: Tivo Refunds Start
 

and mine..:D

Re: Tivo Refunds Start
 

Got mine here too!

Re: Got my £50 refund email today - anyone else?
 

Just to add, my account only shows 1 TiVo refund fee even after having emailed them to enquire about having two and them replying to say I would receive a £100 credit. I shall give them a call now and see what happens.

---------- Post added at 18:16 ---------- Previous post was at 18:03 ----------

All sorted with a quick phone call. £100 credit will be on our next bill. For others in the same boat it is definitely worth calling.

Re: Got my £50 refund email today - anyone else?
 

My Virgin Media is now showing an extra 50 pounds credit for my second tivo box (100 pounds total).

Re: Got my £50 refund email today - anyone else?
 

AARGh - seriously - it's about communication!! Couldn't check online today, but it only showed £50 credit two nights ago so I rang today and was told that the credit wasn't per TiVo - that it was a one-off refund of the installation charge!! I had to read the email through to her and she had to go back and check with her manager who confirmed that it was a refund per cost of TiVo not installation (which I didn't pay anyway) so apparently the 2nd £50 credit has been put on my account for next month's bill.

She had assumed it was to do with installation as whatever deal she had they had recently refunded her installation fee and just assumed that's what all the refunds were about.

I hate feeling like a stroppy cow on the phone but I had to be really firm to get her to check on it because she was completely convinced it was nothing to do with cost and all to do with installation.

I do feel bad for the frontline call centre staff because it's likely not entirely their fault. It may be in how the information is disseminated to them.

Anyway, fingers crossed all is good. I can't check as the online billing is down again. It seems for me that I can only access it about 5 days a month and the rest it says unavailable.

Re: Got my £50 refund email today - anyone else?
 

I checked My Virgin Media and on my bill that has been produced/printed it shows a 50 pound discount but on my "current bill" that hasn't been printed/produced yet I have also a £50 one-off discount. I only had 1 Tivo Box installed so I was wondering if anyone else had this or did they make a mistake? not that I'm complaining ;)!

Re: Got my £50 refund email today - anyone else?
 

Re: Got my £50 refund email today - anyone else?
 

Nothing showing on my account as yet.....

Re: Got my £50 refund email today - anyone else?
 

Yes me too I`ve had the refund twice with only 1 tivo box. Now I`m an honest sort of chap so I`ll have a good think today about ringing up to query whether this is correct or not.

Re: Got my £50 refund email today - anyone else?
 

Let me know what they say ;)

Re: Got my £50 refund email today - anyone else?
 

Whereas I do have two TiVo boxes and have contacted them twice about the second refund not appearing and it still hasn't shown up!

Re: Got my £50 refund email today - anyone else?
 

Did you initially speak to either CEO office, CS or retentions and argue the case for a £50 refund which was agreed and applied before the automatic process gave you another £50?

Re: Got my £50 refund email today - anyone else?
 

You`ve hit the nail on the head, that`ll be the reason. I`ve had a good think and decided not to query it so I suppose I`m not as honest as I thought I was.

Re: Got my £50 refund email today - anyone else?
 

That's just wrong. The CEO office responded to your complaint and now you're abusing their gesture and stealing from VM. Sorry I've put it that bluntly, but that's what it is.

Re: Got my £50 refund email today - anyone else?
 

I would think they will notice at some point and bill you an extra £50 one month. If I were you I would let them know so you don't get a shock a few months down the line.

Re: Got my £50 refund email today - anyone else?
 

Trying not to sound like a broken record, but just happened across this thread and was totally unaware of this refund proposal.

Appears it was announced approx 3 weeks ago.... well no email here nor has any credit been applied to my account as yet.

I'm not one to be impatient and jump straight in.... so does anyone know if the emails are still going out? (3 weeks after announcement)

How long should I leave it until phoning up to query it?
My last bill was generated 12/07 so I'm thinking I should wait until my next bill is generated on/around 12/08 .... that seem reasonable?

Re: Got my £50 refund email today - anyone else?
 

Called them a couple days ago as not in receipt of either the refund or the email. I was assured that emails are still being sent out the refund would follow. My install was back in Feb.

Re: Got my £50 refund email today - anyone else?
 

I have just received my bill by email.
£50 deducted.
I wish it was that amount every month.:)

Re: Got my £50 refund email today - anyone else?
 

Are you a previous S1 owner who installed the new TiVo in February?

Re: Got my £50 refund email today - anyone else?
 

Strange, I know, but I'm not sure .... was one of the early ones to be contacted, but my s1 TIVO has been in the loft for a few years, inactive ....

I registered interest in VM-TiVo, as an existing triple-XL customer.... and was contacted in Feb (and paid the £150 or whatever it was) but didn't get installed until April because I had an XLBB to XXLBB upgrade already booked on the system for March and they can't 'load' more than one upgrade on their system (unless its all booked at the same time).

So I was an early adopter, paying the full whack for 1TB box, but I was an existing customer, not a new Virgin customer from the Tivo s1 promotion.

Why, out of interest? Do you think that makes a difference?

Re: Got my £50 refund email today - anyone else?
 

Shouldn't make any difference at all. Everyone that paid £149 for a 1TB TiVo should get a £50 refund

Re: Got my £50 refund email today - anyone else?
 

Cant they just charge £99.00 instead of giving a £50.00 voucher?

Re: Got my £50 refund email today - anyone else?
 

They do now. The refund is for those that have already been charged

Re: Got my £50 refund email today - anyone else?
 

So after getting my refund before this was announced, my next bill has been generated and there's a £50 Tivo credit on there too... obviously the automated one has gone on as well as the one I got earlier.

Tried phoning up to query it but offshore don't seem to have a clue and just kept repeating "yes sir that is correct" seemingly unaware that getting two refunds isn't correct. 3 agents and not one understood what I was getting it.

Going to give up and just wait for VM to figure it out.

Re: Got my £50 refund email today - anyone else?
 

I think it makes a difference because I have asked repeatedly on many fora for former S1 owners who installed pre-April to come forward and say that they have received this £50 cashback and nobody has done so.

I think that this cashback is ONLY being given to pre-registered, existing customers who all had to wait until April to get installed. It was they that were promised a great deal and never got it. The former S1 owners got a great deal which was two months earlier install.

Ben, you keep using the 'should' word. Surely somewhere in Virgin Media the criterion for this cashback must be known and must be getting applied to billing systems?

IF CUSTOMER PAID £149.95 FOR TIVO ACTIVATION
AND CUSTOMER EQUALS PREREGISTERED NOT S1 OWNER
AND INSTALL IN APRIL OR LATER
APPLY £49.95 CREDIT TO ACCOUNT

Re: Got my £50 refund email today - anyone else?
 

I'm a previous S1 owner (and a 15 year virgin/ntl subscriber with V+) and have not had amy email about a refund.

If this is true than I'll not be happy.

Re: Got my £50 refund email today - anyone else?
 

Right - well next bill is in and a bit frustrated. For those of you who have/had TWO TiVo's installed and rang up to ensure you got the second credit please double and triple check your bill. I was assured (after arguing with the rep that it was NOT an installation refund so I WAS supposed to get £50 per TiVo) that the second refund had been credited, but I am only ever able to access my online bill the week it's released. The rest of the month I cannot access it due to 'website issues' which seems to happen every month. So I had no way of verifying till I got my bill today whether it had actually gone through.

Despite assurances that it had, I only had the single £50 refund. When I called up he had to go back through the notes and saw where it had been approved, but no one had actually bothered to follow through and action it. So he got immediate approval to action it now and apply it to this bill (ie reduce my DD by £50 and 'carry over' a balance to next month's bill where it will balance out).

Again - I appreciate the great service I've been getting when I've been having to call, but I shouldn't have had to call to get the refund for the second TiVo in the first place, and then I shouldn't have had to call AGAIN to get it actually actioned.

I actually DON'T want to moan, but it's the little things...

Anyway, for those of you who had two and were assured you were getting the 2nd refund, just double check

Re: Got my £50 refund email today - anyone else?
 

Me too.

It's their mistake not ours, why waste our time trying to correct their mistake?

If they want to give me a second refund then I will take it, times are tough.

Re: Got my £50 refund email today - anyone else?
 

Why is it we seem to have similar problems with VM. Firstly the Talk International plan and now this!

I am still waiting for my second £50 credit to arrive on the account. I firstly emailed and got a reply saying I would receive a £100 credit. When I received my bill only £50 was credited, so I called and was told it had now been put through. About a week later (which was about a week ago) I phoned for a third time and was told there were notes on the account for the second credit and that it would definitely get actioned before my next bill. Still nothing though. I shall wait another week then contact them again I think. My bill isn't due to be created until the 25th or so.

Re: Got my £50 refund email today - anyone else?
 

You shouldn't need to wait for your next bill. My credits appeared on 'My Virgin Media' under 'Charges since your last bill'. The first fifty was automatic. the second appeared later in the day that I phoned them.

Re: Got my £50 refund email today - anyone else?
 

I shall phone them again then. Nothing has appeared on charges since last bill. I actually don't mind it being spread across two months' bills. It means I get two at pretty much half price which is ok - providing I get it at all!

I shall phone again today and let you know what happens. 4th attempt this will be!

Re: Got my £50 refund email today - anyone else?
 

No email or credit as yet for me so rang up today and was advised it could be up to 8 weeks from the start of July.

Was wanting to put it towards another Tivo as the V+HD box is terrible in comparison.




Mimar

Re: Got my £50 refund email today - anyone else?
 

wow we really do don't we.

I would call them straight away. Like I said, they had put it in the notes and 'supposedly' actioned it that day, but it never did get actioned. The guy I spoke to kept me on the line until he had actually put it through and then changed my DD amount so it wouldn't take the whole thing.

Good luck - hope you get it sorted!

(ps - my family and friends back in Canada and US have been loving my new talk plan, so aside from the original lack of information that turned out well in the end for us)

Re: Got my £50 refund email today - anyone else?
 

I had a £50 credit on last months bill for my Tivo, just got my next bill and I have yet another £50 credit!!!

I'm not complaining at that, looks like the billing software has gotten confused?

Re: Got my £50 refund email today - anyone else?
 

Still nothing, a month later and after another bill has been generated.

I'll leave it another couple of weeks then, I guess.... its a shame that it looks like I'm going to have to chase this up rather than it happen automatically, as it has with everyone else.

Re: Got my £50 refund email today - anyone else?
 

I'd chase it up now rather than leaving it another couple of weeks. I had to chase up my second refund twice.

Re: Got my £50 refund email today - anyone else?
 

I still haven't received my second £50 refund. 6 phone calls and one email, each time promising it will be done "today". One week after my last call and still no refund. I really don't know what to do next!

Re: Got my £50 refund email today - anyone else?
 

Stay on the line until the email comes through? Seems quite a farse for how easy it should be.

Re: Got my £50 refund email today - anyone else?
 

It is a complete farse. I tried that on my last call. The guy said he couldn't do that but would email the TiVo team and once he got a reply would call me that evening. That was last Monday!