Re: Is the TiVo charge now £3 per month on all TV packs?
 

I may very well do that and keep my Sky as well. My parents are going to order one so i'll have a good mess around then.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Why are people getting upset about the pricing? To be it still looks exactly the same just that they have changed what they charged for?

1TB Tivo was £149 and free install
1TB Tivo is now £99 plus £49 activation fee

Even if it was £50 cheaper I would have no issue, normally it would annoy the hell out of me, but I have enjoyed my Tivo so much that paying £50 extra to have it a bit early was a small price.

I hope Virgin drop this stupid activation fee or do they really think people are so stupid that they can say "but its a free install"?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

XL tv, phone and broadband (20meg) with a extra VHD box. I'm currently on a loyalty discount (that I didn't ask for) that gives me the package for about £3 less than the advertised price.

20meg does me just fine as I don't play games online and don't download much.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Who provide their TV via satellite so you can leave cableforum now.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

As far as l know to get a Tivo at the new advertised price you do not need to upgrade up to another service and all you pay is the activation fee and the £3 monthly fee.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

1TB is now £99 fitted and running

1/2 TB is £50

£3 rental for each account (as many boxes as you want)



I'm thinking about getting another for the kitchen

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Do you still have to pay for Multiroom when you take up Tivo. Currently we have 2 V+ boxes and we're on the Triple XL package.

If we changed 1 or even both of these to Tivo, would we just pay the £3 a month for Tivo or would we still be paying for Multiroom on top. We were sent an offer last month about getting Tivo and being able to move one of our existing V+ boxes to another room without any monthly costs but we don't need another box we just want to replace existing boxes.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yeah, its still £6.25 (or £6.50?) per each additional box regardless of what type it is.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Hi, a bit of advice needed here,

Currently i have the following,

BB L
TV L
Phone L
Sky Sports collection
Caller Display

Would i be right in thinking it would £71.45 per month for an Existing customer if i was to add the 500GB TiVo box? Or do Existing customers get any offers?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Doh so it is I read it as though there was a £49 activation fee on top of the cost of the box.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Very confusing then, I read it the same way. It states in The Legal Stuff "TiVo activation fee is £49.95 with all TV packages" if you don't pay it or it's already included why put it there?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Iam 6 months into contract , if i add TIVO will i start another 12 month contract.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I think you'd actually enter a 18 month agreement. It's one of the main reasons I won't get TiVo. My 12 contract is now up. During this current financial climate I want the flexibility of being able to cancel my agreement, free of charge, if either myself or my partner are made redundant. Alternatively I'll just continue to wait as at this rate Virgin will be offering customers £49.00 to take Tivo from them by Christmas!

My brothers pal works at the Virgin store in the Gyle in Edinburgh. He claimed, after a few beers, that TiVO is not making the initial impact Virgin had hoped for in terms of existing customers signing up. Does anyone know how many Virgin customers now have TiVo? Does 10,000 customers / households sound about right?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

One if the initial reasons I did not go for TiVo is because if the activation fee.
Now that this has been waived, I might consider it.

Still waiting for one of the features available in USA where you can record and then watch online, or on portable device. If I knee that was coming soon I would subscribe right away.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'm workin flat out 6 days a week installing them, seems to be making an impact imo

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes l believe they have sold more tivo's then people think.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I put this in the billing forum as well but basically I called Virgin and they credited me the difference between what I paid 6 weeks ago and what the prices are now :D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Way off the mark, it's a heck of a lot more than that.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I think we will know soon enough from VM when TiVo sales hit a substantial landmark like 250,000 installs!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

They will really start moving over the coming months at their current price point.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

l think people are underestimating how many Tivo's have been sold and on top of that they are underestimating the quality of the box as well.

---------- Post added at 11:40 ---------- Previous post was at 11:39 ----------

Have you got one yet.;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

True, the new price structure for the 500GB TiVo is temping, but the £3 charge for TiVo does annoy me (I am not a mean person, just another £3 out of the household budget) even if it is only per account not per box. If they made it free to XL customers I would sign up tomorrow!

Sorry that is how I feel:erm:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

It has no extra monthly fee on VIP 50 & 100. XL is already good value. :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

My parents are thinking of ordering the 500gb , so I will evaluate it when at theirs.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

We can always rely on our beloved parents as they are always there to help us in our hour of need.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

the £3 goes direct to Tivo (not VM) for supplying the service so i cant see that changing - ever!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Does anyone care to answer my question? A second opinion is needed as the VM pricing system confuses me, also i understand you get 3 months half price if you upgrade your tv package.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Wait so XL & VIP still have the £5 for the V+HD charge whereas M+ & L don't and are just charged £3?

Surely everyone on XL and VIP moving to TiVo should be charged £2 less?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No I think DF means you don't pay the TIVO 3.00 charge on VIP 50 and 100.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I got that but that still means XL and VIP 20/30 are overpaying by £2 should they move to TiVo.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Xl don't pay £5 v+ charge. VIP pay a charge for a second v+ so in that instance it's £2 cheaper to get a TiVo if on vip20/30 and £5 cheaper if on vip50.

Basically if your on VIP get a TiVo and go vip50. It's much better value

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Right I see what you mean , it gets confusing :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Sorry, just checked my bill and it says;

So it must have been dropped since I last had a proper look.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

as i see it ur monthly subscription going by ur package is currently £68.45 according to vm website

if u added on the 500gb tivo box it will go up to £71.45 ;)

hope that clears it up for you

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Thanks, at least I have worked it out correctly.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

http://virgintivo.blogspot.com/2011/...or-virgin.html

^^^ The beginning of the end for V+ HD?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes l believe so in time.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

With the new pricing structure you would think it would be time to stop offering new customers a V+ box.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That could well happen more quickly then we think.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Got almost a 4 week wait for my V+ to be swapped for a Tivo :(.

Any hints how to bring it forward? Twitter team etc?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Get put into a medically induced coma for the next 4 weeks.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

High demand at the moment for TiVo I'm afraid. The agents can only book in what is on the system. Routing will always try to pull appointments forward if they can, so make sure VM have your mobile number.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

And some forum members said that it was not selling too well.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Change the date and time on all the clocks, Then when you have it installed you will say it is late (when it is not):erm:

Sorry can not be of help:(

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I only phoned them up last Wednesday and was told that it was £49.99 plus £40 inst/act fee. I decided no.
But now I will seriously think about it.
I do like the fact that it has it's own internet connection?
So should make streaming from LoveFilm more stable.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes its looking a bargain now.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

65,000 Pre-Regs according to 1st Quarter results:
http://investors.virginmedia.com/pho...-latestresults

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Don't you need the Lovefilm service on the TIVO box to do that ?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Very true but how many took it up?

---------- Post added at 19:20 ---------- Previous post was at 19:19 ----------

Give them chance it may still come and for all we know they may be in talks with them?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No idea, I guess we'll find out in the 2nd quarter results. I'm assuming that the majority of the 65,000 took the offer.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I agree it may well come , streaming services are on the up at the moment.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Very good if you ask me.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The blog confirms all new and existing customers pay £99.99 for the 1 tb Tivo box.
Only a few months ago it was a special offer of £149.99 for existing XL customers.

Needless to say existing customers have been ripped of- VM should refund £50 to existing customers who signed up falsely thinking they were getting a special deal

Re: Is the TiVo charge now £3 per month on all TV packs?
 

For all we know Virgin might be in talks with them as we all know how secretive they are.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I've got the LoveFilm App with my Samsung TV

Re: Is the TiVo charge now £3 per month on all TV packs?
 

But these customers including myself knew what price we would have to pay when we bought it.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes very true as I did not have to pay anything for mine:erm:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Same here, and very good it is too. So is the new BBC News app which makes the old multi-screen app look very out of date:
http://www.techradar.com/news/televi...ews-app-967252

I would hope to see the majority of the Samsung apps on TiVo within the next year or so.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes lets hope so.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Then Im not getting one for the kitchen

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not true, early adopters always pay a premium to be the first to get a new product or service. No one was ripped off.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Shame everyone doesn't see it like that

http://community.virginmedia.com/t5/...it/td-p/582675

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That is insulting to the first purchasers of Tivo IMHO. I am disgusted with VM on this. We are not talking of a couple of years down the road after launch. It’s only been a few months and they’ve dropped the price by a third (£149 to £99 for XL TV customers). Feeling of being conned is the view of many after this price reduction this weekend. And let’s not forget Tivo still has missing features (e.g. red button) and bugs still to clear.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just for clarification, does anyone know what the dates were for the following:
- TiVo 1TB first available at £149 discount price to pre-registers
- TiVo 1TB first available to all existing customers (and at what price?)
- TiVo 500GB first available at £49 + £40 install
- TiVo any first available to new customers

Cheers

Boz

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Weren't the bulk of the pre reg installed from April and the 500gb was released mid May.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Its not insulting at all. Most people that are willing to pay a higher charge to get something right away know what they are getting and those people not really sure or those that are aware that prices will probably drop within a few months will know to wait.

They aren't missing TiVo features though. TiVo still has all the features it had in the USA. What is missing are V+ and other UK digital TV features, which are currently being coded and tested for release later this year.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Who says the pre-regs were willing to pay a higher charge?
We weren't, we were willing to pay the price we were told, which we were told was LOWER than the general sale price of it. We got an "offer" that has turned out to have cost us £50 over not much more than 2 months.

It's insulting to send us emails claiming we're getting a great deal, telling us "everyone else pays £199.99" and then before there's even time for the dust to settle on my Tivo have £100 knocked off that price.

The ONLY reason I got Tivo when I did (and advised others to) was because it was "cheaper" than waiting.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Got to agree with The Don. People who signed up for TiVo from the beginning beleived they were getting a good deal, and would be paying less than new customers. The main complaint from early adopters of TiVo appears to be more to do with deception from Virgin more than aything else.

Another PR shambles from Virgin. My favourite throughout this campaign was the Dear Dean e-mail .... priceless.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

You're bang on here. No one has answered my earlier post, but AFAIK, in April when TiVo pre-regs were the first to pay for TiVo we were invited to purchase at a £50 discount with free installation. Implying we were saving £90 off the new customer price.

TiVo is only now available to new customers, so who exactly were the people that were paying £200 + £40 installation fee? Has anyone paid that price?

I was expecting that when new customers first got to buy TiVo, they paid £200 + £40, and after 3 months or so (i.e. 6 months from existing customers launch) the price would drop. But less than 3 months after existing customer launch the price is completely slashed is not what was originally planned.

There is no way you can say that VM planned this pricing strategy. This is a reaction price slash.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

At the time they were getting a good offer. However that was a few months ago and the offer has now changed.

Why not call them and see if they will refund you the difference?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just had a call back from VM after complaining, £50 credited to my account, my love for VM and Tivo is restored.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The fact is you shouldn't have had to phone Virgin they should have been proactive and advised all customers who paid full price they would refund the difference.

Tivo is a quality product that is arguably the best thing ever to happen to cable but as always Virgin's customer relations can so quickly turn it into a disaster!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Maybe they will in time, they said they've had a fair few complaints and were expected them.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just what I was thinking re phoning virgin and asking for a refund of the difference. It`s what I would be doing rather than coming on here and just moaning. Virgin clearly mis-sold this product by saying others will pay more when in fact they are paying less! I intend on phoning virgin about the difference between the £5 hd v+ I`m paying and the £3 tivo users are paying. Going to see if they will reduce it.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Or you know, maybe people can do both?

I didn't realise it was an either/or choice and that by complaining I'd have to agree to an NDA to not post about it on community forums as well.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

So if we call to complain and get £50 back, are we logged as a complainer who phones up to get cash off their deal?

Some companies black flag customers who use these tactics, bit like going through retentions to get price reductions.

I don't like the idea of moaning in order to get £50 back, if VM feel I am entitled to it.

Boz

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Couldn't give a toss if I'm listed as a complainer.
She did mention that she'd spoke to me a year ago when I complained about VIP no longer being very special, so there are definitely notes put on your account when you contact them. But so what? What are they going to do? Refuse to give you an offer because you called them out on things in the past?

If VM feel you're entitled to it and are prepared to instantly refund and acknowledge that people will be a bit annoyed with it, then I can't see them holding it against you. If anything not complaining could get you flagged as a customer that can easily be ripped off ;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well done! Virgin should now be offering this to everyone in your position, I see this as an admission from Virgin that they didn't give the first customers accepting TiVo the "great deal" they were advertising. Let's hope for their sake the 65,000 pre-registartions, as mentioned in the 1st quarter results, didn't take TiVo as it'll cost them a fortune in refunds!

The Dons better effect came when Virgin gave him £50.00 back!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Can I just confirm that the Tivo is free installation as I'm tempted to get it but I Thought I had seen somewhere that it was £50 for installation as well?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That complete and total nonsense, companies may note if you tried to get money or discount from them dishonestly. No company will black flag a customer ringing up to make an inquiry.

After you've made your "inquiry" VM or any other company will decide if you have a case for them to give you a fair discount or credit. its that simple, no blacklists.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I can understand that people are dismayed by this.

But it seems like when you buy something (lets say a TV)? You pay £600 for the TV from the store and then 1 month later you see the exact same one for £500 in the same store? They would not be happy if you went in and asked for a refund for the difference in price?

Most people would have guessed that the price of the box was going to drop? So they should have waited for the price to drop.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Easy to say when you get one free :D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Even if I did pay for it I would just put it down to been too eager to get one and that I have just had to pay over the odds for my eagerness?

As I stated at the beginning of my previous post I can see why people are dismayed by what has happened, But I would have just put it down to been eager to get one. If they feel that strongly about it give VM a call?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'm only pulling your leg pal ;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes of course you can do both! I didn`t mean you shouldn`t complain! All I was saying was don`t JUST moan on forums without doing something else.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes that was a truly wonderful cock-up.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well I dont know whether I`m going to end up on some sort of blacklist or not but I sent an email to Vm this morning expressing my disappointment at the new lower charges after only a few weeks ago I paid £149. I didnt ask or demand anything I just expressed my feelings.
Within 2 hours they phoned me up and before I got to say anything the guy said that he had credited my account with £50.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

We all get the refund.

http://community.virginmedia.com/t5/...p/586991#M8881

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not bad from Virgin, only took them 2 days to resolve the problem. Whilst there are claims Virgin planned to do this all along, why leave it until hundreds complain before making the announcement? Surely Virgin should have made this announcement at the same time as the new prices were revealed?

Credit to Virgin for addressing the issue however when will they ever learn the value of communicating info to their customers up front? Hopefully one day Virgin will be on the same page as their customers.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That is a big problem for VM. They are not proactive! they could save themselves so much grief if they thought things through.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I have just had the CEO's office say exactly the same thing to me and apologise that they didn't inform early adopters of the credit at the same time as dropping the price.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Did they always intend to give us early adopters a refund?:confused:

Of course they did!:redcard:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

They did actually.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I got the offer of £149.95 + activation fee just for taking the Tivo service, i was not a TVXL customer, i only had brodband at the time.

So i won't expect a credit to my account or will i still be eligable?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

You mean all that resentment could have been avoided... oops.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Won't do any harm to call and ask.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Rang CS to ask if i would be eligable had to tell them where to find info on Help & Support, and said yes i will get the credit. Thanks Virgin.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

We bought two 1TB TiVo boxes at £149, I presume they will refund on all boxes purchased rather than just one. Is anyone else in this position?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Again best to call and find out what they will refund you :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Shame the refunds not back in your bank account to spend on something else you like. Well done VM for keeping loyal customers happy. I personally won't be subscribing to the Tivo service as its another 18 month contract and I'm already paying £110 per month for my services til the end of this year.