Re: Superhub & Virgin Media Business
 

I was told that the 10 / 20 packages will still be available to those that have them today but will be withdrawn and replaced with 30 Mb/s and 50 Mb/s, both with fixed IP address options (single or multiple addresses).

If you go for the calls inclusive option for the phone on the 50 Mb/s they are goign to add mobile calls into the free category (for up to 10 min per call for mobiles and 60 mins for other calls).

Re: Superhub & Virgin Media Business
 

As I said though this person was technical and not sales

Re: Superhub & Virgin Media Business
 

I'll take the 100mb business service anyday, if it means not having to deal with that crappy CPE they're forcing on the consumer market... And doubly so if it means better contention ratios.

Re: Superhub & Virgin Media Business
 

They don't have a 100Mb/s service in the business lineup yet. The CPE for business is the same hardware as the residential Superhub, but with different firmware

Re: Superhub & Virgin Media Business
 

Well officially there isn't a 50mb yet either, but I guess we'll find out what they release when they release it.

That said I have taken a look at the insides of a superhub, and the base hardware isn't really bad - most of the faults are probably firmware related so different firmware can only make things better...

Re: Superhub & Virgin Media Business
 

I think some caution is required here in terms of what one might expect by way of reduced contention.

VM's residential claim for the 10 meg residential service is 9.66 Mbps; for the business service it is 8.7 Mbps. That would be over common infrastructure with QoS implemented. So, caution there.

So, when thinking of going for Business Broadband (which I'm doing), you must ask VM to tell you what speed YOU can expect and then ask them to justify that.

Other parts of VM's business web site led me to raise an eyebrow or two.

1/
"Help is always on hand - a 24/7 FreePhone (0800) number gets you through to our dedicated Business Support Team, reassuringly based here in the UK."

You can draw yor own conclusions about VM's realisation of how customers feel about Indian call centres, yet do nothing about it.

2/"
Virgin Media Business uses 21st-Century fibre optic cable to deliver broadband, not last-century copper wires, (sometimes the last few metres may be a coaxial depending on the location of the premises being supplied)."

I seriously doubt the truth of this "21st-Century" claim. What about all the areas cabled up in the 1980s and 1990s? VM would be replacing the 1980s stuff, but the 1990s fibre? I also feel that one could be led to believe that in most cases it'll be fibre to the home. There is no other way one could interpret that paragraph unless fairly savvy about such matters. Or is it fibre to the business?

Anyway, I'll see what VM have to say about their 50 meg business service; I'll make the right challenges and hope to come away with a good feeling. But this is more in hope than expectation.

Re: Superhub & Virgin Media Business
 

Sep, VM Business departments are all in the UK. You will NEVER speak to someone in India.

Re: Superhub & Virgin Media Business
 

Mr Moo (I like the handle),

I was amused by the "reassuringly based here in the UK" phrase. The domestic broadband users would take that as an acknowledgement by VM that there was something "unreassuring" about the offshore support team. The domestic users would also like to be "reassured", don't you think?

Cheers

Re: Superhub & Virgin Media Business
 

Totally agree. Although, from reading other peoples posts on the VM forum, there is NOTHING reassuring about speaking to someone in India.

And thanks =)

Re: Superhub & Virgin Media Business
 

Also the off-shore support don't call you back the day after the fault just to make sure that everything is fully sorted and that I'm happy that the fault is now fixed. In fact just like the phone call I've had.

Re: Superhub & Virgin Media Business
 

Wonder if I could sue them when I sign up for "21st-Century fibre optic cable to deliver broadband, not last-century copper wires" and come install day the installer fits... guess what, a last -century copper wire to my property.

Re: Superhub & Virgin Media Business
 

I doubt though that the cable was made last century ;) :p:

Re: Superhub & Virgin Media Business
 

Really? Because as far as I'm aware the vast majority of the cable network(s) were laid before 2000...

Re: Superhub & Virgin Media Business
 

I always count last century as 100-199 years old..

Re: Superhub & Virgin Media Business
 

Hmm. I've always understood last century as the previous century to this one... 21st century, 20th century, etc. Same as I consider last year to be 2010, not the last 365 days. Apparently that's the standard in the English language.

Re: Superhub & Virgin Media Business
 

It probably is.. As I said though when people say last century I always think of 100+ years ago.. perhaps it's living 32 years in the 20th century has ingrained last century as the 19th century..

;)

Re: Superhub & Virgin Media Business
 

Hi,

New here. Have spoken to them available, still not be available, but should be very very soon.

No 100MB available though only 50MB. Seems silly home users will be able to get faster speed than business users.

I guess they don't want to compete with their 100MB UP & DOWN fibre offering at £500+ a month!

Daniel

Re: Superhub & Virgin Media Business
 

So we are half way through September and still no sign of the new options being available from VM Business.

Re: Superhub & Virgin Media Business
 

Just spoke to business sales - they are saying they now have no dates for the new services and no information on the delays.

Given the current business servcies significant;y lag behind the residential ones and they flatly refuse to offer fixed IP on the current 20 Mb/s service it maybe time to call it a day with VM Business.

Re: Superhub & Virgin Media Business
 

I've also give up waiting from a response from the Sales team, just a shame BT infinity does not cover the two offices that Virgin cover.

Re: Superhub & Virgin Media Business
 

The constant delays with no news is poor. I suspect that it's related to the Superhub firmware delays as the hardware will be the same on the business service, but with different firmware. I do wonder if Netgear have been so busy with the issues leading up to R30 that they are now behind schedule delivering the business version.

Someone on business sales did tell me that the August dely was because of a clash between the new business and residential service, which I find hard to imagine.

Just getting an idea if it was weeks, months or years away might be good!

Re: Superhub & Virgin Media Business
 

Unless I'm mistaken, a VM person could SSH into the SH, turn on QoS which would then be configured against the user's stored profile (for the issued MAC address). Or have they totally blocked SSH even against the right admin credentials?

No doubt someone will corect me - but that's how I'd expect it to be. But I was aware that the 20 meg business broadband modem had different firmware (from somewhere on this forum).

Re: Superhub & Virgin Media Business
 

The current 20 Mb/s business product doesn't use the Superhub. However the 10 & 20 Mb/s will be withdrawn from new sale soon (or maybe not!) and they will offer 30 Mb/s & 50 Mb/s business services. Both will use the same superhub hardware as the consumer version, but will make use of different firmware in essence to support L2RP tunnels which will be used in order to provide true static IP address(s) for the business service.

Thsi was all supposed to launch in May this year, which hass been delayed each month since. The current message is thay have no information on availability!

Re: Superhub & Virgin Media Business
 

Just ben told they should be accepting orders 3rd Oct....

Re: Superhub & Virgin Media Business
 

Wow short notice.

Re: Superhub & Virgin Media Business
 

I'll believe it when I see it;)

Re: Superhub & Virgin Media Business
 

I agree about believing when I see it!

Re: Superhub & Virgin Media Business
 

Thinking about it the word "accepting" is making me wonder when they might get round to installing it.

Re: Superhub & Virgin Media Business
 

Yes but at least at that point we'll have firm details on what they are offering and pricing.

Re: Superhub & Virgin Media Business
 

A 485, no doubt. (OPINION)

Re: Superhub & Virgin Media Business
 

I take it you mean the, Huawei VMNG485?

i know its officially not in circulation yet other than to select testers possibly.

but any news on if this is going to be a better product than the netgear?

Re: Superhub & Virgin Media Business
 

October 6th?

Re: Superhub & Virgin Media Business
 

Just checked the website, still nothing will hve to ring later.

Re: Superhub & Virgin Media Business
 

I've not been advised of the new BB tiers launching today.

Re: Superhub & Virgin Media Business
 

Weird though how the STORE link has vanished and the subdomain is being bounced back to the main site.. So something's going on

Re: Superhub & Virgin Media Business
 

The store link had vanished last week or so. I was told by a VMB account manager that 3rd was the day when orders could be accepted....

Re: Superhub & Virgin Media Business
 

I have just been updated and it should be available within a couple of weeks.

Re: Superhub & Virgin Media Business
 

I called the sales number - they too said a couple of weeks, but that the date of the 3rd I got from a VMB account manager might be that the account management team can order now and that the small/medium business team in a couple of weeks.

Have emailed the contact that sugested today for clarification.

Re: Superhub & Virgin Media Business
 

Not true, when its ready to go live it will be for SMB and Public Sector at the same time.

They wouldn't be able to order it now, it needs to be live and on the system for them to do that. So whenever it goes live that is when it can be ordered.

Re: Superhub & Virgin Media Business
 

Interesting. We are definitely being told different things then. But the whole launch of this has been very hit & miss all along.

Re: Superhub & Virgin Media Business
 

I think my info would be the most accurate as I am in the department that load the orders on to the billing system and arrange installs. Sales people aren't the most clued up people imo.

Re: Superhub & Virgin Media Business
 

I don't doubt you for a minute. Just relaying what I was told by a VMB account manager.

Good to hear we're only talking a couple of weeks anyway. I am keen to switch to the new service but have got a little frustrated at the delay after delay with it so I am pleased to hear it's close now.

Re: Superhub & Virgin Media Business
 

Well with any new product launch there can and usually is a few delays. After all they don't want any problems when it does go live.

Re: Superhub & Virgin Media Business
 

Totally agree, and would much rather this was a reliable service when it launches. Though the delays have been pretty significant on this - originally the plan was to launch at the end of 2010 I was told.

I know there has been no confirmation, and I doubt there will be, but since the Superhub hardware (with a different firmware stream) will be used to provide this service it's easy to form a view that the delays in this service have been related to the core firmware issues with the Superhub.

Hopefully modem mode on the business service will now be supported from day one, though I was told that might not be the case, but this was before R30 was available.

Still hopefully we're still on track for this to be available in a couple of weeks.

Re: Superhub & Virgin Media Business
 

As I understood it it'll use modem mode ccarmock, with a Cisco router behind it handling PPPoE duty, this may not be the case now though as the Superhub's 'father' the CG3101D can also do PPPoE though this is disabled on the residential Superhub.

Re: Superhub & Virgin Media Business
 

Interesting. Do you know if the Cisco router they proposed to supply is mandatory? I ask sine I have a Cisco 881W sitting behind a Scientific Atlantic EPC2100 modem ont he 10 Mb/s businesss service at the moment

Re: Superhub & Virgin Media Business
 

Weird, my modem got a new UCD two weeks ago and now has QAM16 modulation on the upstream (still on 2560 symbol rate though). It had been QSPK for the last three years. I wonder if it's a change due to the new packages launch?

Re: Superhub & Virgin Media Business
 

Has your area had the upstream upgrade yet Kymmy? I'd expect this to be part of that work as opposed to any changes for the business packages.

I have been on QPSK since I had the service - there was a brief couple of days on 16QAM. I am fed from New Malden where the network needs fairly extensive work to provide the upstream upgrade.

Hopefully the new services will laucnh soon - any more news Stephen?

Re: Superhub & Virgin Media Business
 

The upstream and 100Mb was upgraded on the residential service months ago in this area. I did check the upstream details when it happened in the hope of the business following residential but that never happened. If it was part of that upgrade I would have expected the symbol rate to have doubled.

Re: Superhub & Virgin Media Business
 

Yes I agree - I'd have expected this to change together with Symbol rate at the time the area was done. Even if the business services don't use the new profiles yet, I would have thought the symbol rate and coding would change for everyone on that cable.

Re: Superhub & Virgin Media Business
 

Any further news on availability of the new services?

Re: Superhub & Virgin Media Business
 

We have been processing orders so I think they have done a small soft launch to start with.

Re: Superhub & Virgin Media Business
 

Sounds promising.... Any indication of public launch yet?

Re: Superhub & Virgin Media Business
 

Had Virgin out to site yesterday, as looking at site to site links and they have quoted on IPVPN solution, but the Quote contains the following;

thought it might be of interest..


Virgin Media Business have recently launched Cable Modem access into IPVPN, providing unparalleled cost effective connectivity where available. Running over the Virgin Media local infrastructure, it provides carrier diversity for ADSL services at comparable cost. We will provision a Cisco 1921 router to terminate the Cable Modem service which is capable of supporting the 50Mb Cable Modem service.

As Cable Modem has not completed full testing for voice and IP multimedia services currently, it is proposed to use Cable Modem for data and ADSL with Real time 1 QoS for voice services. It is expected in due course when tested and ratifies that the cable modem service would be re-configured for voice services. VMB will install a hybrid fibre coax cable to the premises, on the end of which we will install a cable modem. An L2TP tunnel is established between the cable modem and the broadband access router which marks edge of the IPVPN network. An Ethernet port on the cable modem is provided for connection of the customer premises router.

In a similar fashion to our IPVPN ADSL service, we will support traffic prioritisation at ‘edge’ and not in the shared broadband network. #Edge# means the customer premises router, for outbound traffic, and the broadband aggregation router in the network, for traffic in-bound to the site.

Cable Modem is subject to availability and full site survey.

Speed
30Mbps (3Mbps upstream) and 50Mbps (5Mbps up) will be available

SLA
Fix SLA 20 hours
Availabilty 99.80%

Re: Superhub & Virgin Media Business
 

Yes this is an instance of the new services they are about to launch...... So it does look close now.

Re: Superhub & Virgin Media Business
 

I called to day to test the waters and was told the new Business modem service was released 2 weeks ago. They could not however take upgrade orders yet...as the computer would not let them! Said by the end of the month.

The guy had no technical details of the modem but did quote prices:

Speed 2yr 3yr contract
30/3 £34 28
50/5 39 33

Prices per month of course.

If any one has this I would be interested to know if it is working OK and more about the modem supplied. If it is a Superhub can it be set in modem mode. Also how does the fixed IPs work and are they extra in cost.

Re: Superhub & Virgin Media Business
 

This looks to be the pricing for the service without inclusive call allowance, which is still offered, but will now include free calls to mobiles of up to 10 mins.

They do plan to offer the Superhub in Modem mode, but did say this might not be from launch. My guess is they were waiting for the R30 firmware stream to derive the business equivalent firmware.

The fixed IPs are extra cost - £5 for a single fixed address, £10 for 6 and £15 for 14 IP addresses. Costs are per month.

They are truely static addresses that will not change even if network resegmentation work takes place. They are provided via an L2TP tunnel from the Superhub to the VMB network. If you move locations you can take the IP addresses with you.
Good that it's finally live- but a bit weird they didn't cater for upgrades from the start!!! It's not like they haven't had time, since this is well over a year late now.

Re: Superhub & Virgin Media Business
 

Well I see that finally the VM Business web page has been updated. It now mentions next generation networks etc. Talks a bit high speed broadband. But the classic thing is that ti makes NO mention of bandwidth options offfered. brilliant piece of marketing!

Re: Superhub & Virgin Media Business
 

I'm astounded at their fixed IP costs (if what's been published on here is correct) :( Currently I paid £10 for the setup of my 5 fixed IPs and there's no monthly charge. Now if they'd charged per address (I only tend to use two these days) then it would be a lot more cost effective than being charged for what I don't need.

So much for their understanding of small businesses :(

Re: Superhub & Virgin Media Business
 

Re the fixed IP costs these seem to be similar to the competition I am afraid (just paid similar to BT for a backup line).

I just received a copy of the manual from the welcome pack. The modem is a Super Hub. There is no reference to "modem mode" in the manual, only reference to what happens in fixed IP mode (with multiple IPs) where the modem acts as a fixed router. That probably means its firewall is still active so there may be similar problems to the domestic service. Unfortunately the PDF version of the manual is not high enough quality to make out the full details of other settings from the screen dumps.

I was told they are still not in a position to upgrade existing users due to technical issues!

Re: Superhub & Virgin Media Business
 

I gather they don't have the required order screens yet for upgrades, but when I called was told they are expecting that to be available any day now.

Re: Superhub & Virgin Media Business
 

Ntl areas never used to charge monthly fees for fixed IPs and telewest areas did. So they have now got all areas the same. £5 per month for 1 and £10 a month for 5 I think.

Re: Superhub & Virgin Media Business
 

Those were the costs I was quoted with an option to have 13 for £15. Compared with ex-Telewest areas before this is a price reduction as the cost before was £10 for one.

Re: Superhub & Virgin Media Business
 

Well another week, another call to VM Business. Still can't place an upgrade order. Still can't tell me when. They predict it could be up to two months more.

I asked if they are accepting orders for new service - yes they tell me. Ok can I place an additional order and cancel the old. No they said as that would mean a new contract (Well the upgrade does anyway!) and also a cancellation charge as I am still in contract on the old service. Madness - a case of the computer says no!

Not sure if Stephen is about - is it really likely to be 2 months more before I can place an upgrade order?

Re: Superhub & Virgin Media Business
 

Just told it should be ready within 2 weeks - "the new screens are being trialled".

Re: Superhub & Virgin Media Business
 

What's the situation with inclusive calls? Just that the current BB&phone has inclusive calls but the website has now removed all mention of them.

Re: Superhub & Virgin Media Business
 

My understanding is that there is atill an option for inclusive calls, which now include calls to UK mobiles up to 10 mins.

Re: Superhub & Virgin Media Business
 

any word yet on upgrades? Or is it going to be the usual January..no sorry May..no sorry October that we've come to expect from VMB :(

Re: Superhub & Virgin Media Business
 

I called last Friday to be told upgrades are still a few weeks away. However since some here have had upgrades, I called again on Monday to be told yes I can take your upgrade order. I was told to expect an email to confirm details. I also now have the email and direct number for the person dealing with it for me. So when I hadn't had the email confirmation by Wednesday I called him back to hear they are processing so many upgrade orders per day and his next batch was thursday. However I have still not received the upgrade email I was expecting. So not really sure whether it is happening or not.

Stephen if you are about could you confirm?

Re: Superhub & Virgin Media Business
 

We have been on the Superhub 50MB Business package since 31-01-2012 and had problems since day 1.

keep losing connection to the internet etc. they changed our router and this still continued to happen.

I have now been called this evening saying there is a firmware issue that if you are using static IPs and using services like VoIP / VPN which uses UDP then this is the reason for the connection dropping.

its a fault with the firmware which im told is being looked into.

I have asked the question that if we turn the superhub into a gateway (Modem Only) and supply our own rotuer, (we would need to have more then the 1 static IP for this to work) would this solve the issue?

the fault is due to the L2TP Tunel and my logic is that if the fault is with the superhub firmware then why not turn the superhub into a modem only and suppy our own router which will then manage the L2TP Tunel would this give us a stable connection.

VM said in therory yes, but will get this confirmed this week.

I have however been offered the option to downgrand to the 10MB service which will use the standalone modem and solve the issue until the firmware is fixed.

Re: Superhub & Virgin Media Business
 

The issue is there is no modem only mode on the current version of the business Superhub firmware.

While you can put your own router behind the Superhub and assign it a public routable static IP address if you have a routed subet from VMB - this doesn't stop the Superhub routing. What it does do though is stop the Superhub NATting.

You would then run any NAT you require on your router. I have this config now and don't have issues with UDP services like VoIP and VPN.

Therefore I wonder if it is a NAT issue?

Re: Superhub & Virgin Media Business
 

as much as I love VM for speed, being forced to have the shub as a router is enough to put me off VM for life. What nipple head at VM thinks the shub is so amazing that it can out class Cisco routers? I am actually lost for words it is such a stupid idea.

In terms of logic you would have thought it would be the other way around where they would have released modem mode for businesses and forced the routing fuction on domestic users.

Re: Superhub & Virgin Media Business
 

VM told me this evening that if we upgrade to have 8 Static IPs this would then mean the superhub would simple act as a gateway / modem

how long as your connection been active for without going offline or resetting?

the problem we have is we are a VoIP company who supply and support VoIP Phone Systems and we use this our selfs in the office.

last week i was on a call (VoIP) and last the call and noticed the superhub connection had reset.

it appears the L2TP side is the issue and confirmed by VM tonight.

Re: Superhub & Virgin Media Business
 

That's not true - the Superhub will continue to route if you have 8 static IP addresses. What it won't do is perform NAT.

I have had it setup in this NO NAT mode since day one. Current uptime of the SuperHub is 39 days.

If you have static IP addresses you will always have the L2TP tunnel, but I wonder if the combination of NAT that causes this as opposed to routing?

I was told that modem only mode for the business Superhub firmware is coming though.

Something worth adding - I have wireless on the Superhub completely disabled, and am using a Cisco 881W behind it for wireless connectivity.

Re: Superhub & Virgin Media Business
 

Do i need to contact VM to do anything before we use our own router?

what do i need to do to get our own router working.

Disable the L2TP on the superhub and enable it on the new (second router)??

Re: Superhub & Virgin Media Business
 

Strictly speaking no, but it doesn't gain you a lot on it's own. Also depending on your config you could end up double NATting. So if you contact them to have a routed subnet applied to your account then you can disable NAT on the Superhub and perform that on your own router. This is the option I went for, and don't suffer the resets you do.

I dont' believe VMB supper the option of you formign the L2TP tunnel on your own router. That would still be carried out on the Superhub even in modem only mode I gather.

Re: Superhub & Virgin Media Business
 

so to confrim by doing what you have, you have had no downtime in 39 days?

once VM have enabled it. what do i need to do on the superhub and the new router?

Re: Superhub & Virgin Media Business
 

Thats right - the Superhub has been solid stable for 39 days continuously.

Note earlier I mentioed also WiFi is disabled on the Superhub.

I am not sure of the process you need to go through if you change to a routed subnet - VMB might send an engineer to do the config. You can do it yourself though - did you get the PDF of the userguide - that explains how to setup the business Superhub from scratch and includes full config details of the routed subnet option.

Re: Superhub & Virgin Media Business
 

No. did not get the PDF can you supply me a copy?

Re: Superhub & Virgin Media Business
 

Sure - PM me your email address and I'll email you a copy over.

Re: Superhub & Virgin Media Business
 

done

---------- Post added at 23:11 ---------- Previous post was at 23:03 ----------

could you also confrim that you are on the firmware: V5.5.2R04-BU???

Re: Superhub & Virgin Media Business
 

Thanks - PDF on it's way to you. Yes my firmware is the same.

Re: Superhub & Virgin Media Business
 

Thanks for the info.

so basically when setting up the superhub with a static range of IPs from VM

the first public IP will be assigned to the LAN interface of the Superhub, then any other devices on the network will be setup with the second public IP with a default gateway of the Public IP of the superhub??

if this is the case, then this is easy to setup :) once vm give me a range of IPs

Re: Superhub & Virgin Media Business
 

I have to agree considering the issues on the consumer service its classic stupidity to use this on a business level service.

Re: Superhub & Virgin Media Business
 

I would guess there are two reasons they used the Superhub.

1) is to support L2TP so they can provide fixed IPs in a better way. The way they have done this up to now with "sticky" IPs is a real pain for them and the users.

2) they want to match the offerings of BT and others who supply a Superhub like device with wireless etc built in. (Note though that I believe BT had recall on many of their BT Infinity routers due to a hardware issue so VM are not the only ones to have issues like this.)

Re: Superhub & Virgin Media Business
 

Yes that's pretty much it. The first IP gets assigned as a secondary to the Superhub.

Under LAN IP 192.168.0.1 still appears (which DHCP turned off)

Under static subnet is where the routed subnet appears.

Also under Services Firewall features is off and greyed out. Only IPSEC & PPTP pass through and Multicast is enabled.

Re: Superhub & Virgin Media Business
 

BT use the homehub on their business customers?

the recall I think was on the openreach modems themselves not routers.

Re: Superhub & Virgin Media Business
 

BT supply an optional Ethernet router on their high-end service(s) and a standalone modem. It's entirely your choice whether to use the router, modem, or both (though they will obviously only support their kit if a fault occurs).

Thankfully, since this thread started they've given me a far better alternative to VM business.

Re: Superhub & Virgin Media Business
 

Thanks for the info.

I am waiting for VM to call back today RE: Firmware FIX

if no Fix is available this week, i will then upgrade to ensure we get a stable connection.

it went off Saturday night for about 20 minutes but seems to have been ok since then so far.

Re: Superhub & Virgin Media Business
 

Did you either get a timescale for the bug fix or move to the subnet option. If the latter does it work OK?

Re: Superhub & Virgin Media Business
 

its been more stable without having the routed option at the moment.

restarted on Friday due to (Resetting the cable modem due to docsDevResetNow)

going to monitor it this week and if it goes off anymore, will be asking for routed option.

i do however see the below in the logs for this weekend.

Re: Superhub & Virgin Media Business
 

Re: Superhub & Virgin Media Business
 

There is a lengthy debate about other issues with the business version of the Superhub going on in this thread on the official VM community forum:

http://community.virginmedia.com/t5/...ighlight/false

Apart from mention of the VOIP issue there is a definite problem with running email server traffic through SH. VM acknowledge the problem and have a workaround but several claim that does not work.

VM staff do not respond to business service matters on that forum (there is not one for business users). If anyone with knowledge of the business modem service would like to comment here it would be appreciated as we have having one installed tomorrow.

Re: Superhub & Virgin Media Business
 

We have now downgraded to Cisco 2100 Cable Modem on 10 MB Service, which was completed about 10 min ago.

all is good

Re: Superhub & Virgin Media Business
 

The Cisco can handle 20 if you need more speed

Re: Superhub & Virgin Media Business
 

correct, but no static IP :(

Re: Superhub & Virgin Media Business
 

i have jsut been thiinking, this is goign to sound ridilkous but not impossible

i jsut read that plenty of people on business are having problems with email servrs.

well on residental lines virign block port 25 due to potential spam so peopel cant set up ther eown server.

i wonder if some idiot has not unblocked port 25 for business cusotmers?

Re: Superhub & Virgin Media Business
 

Port 25 isn't blocked on the business service, but the Superhub causes problems, we think related to MTU for inbound SMTP connections.

Re: Superhub & Virgin Media Business
 

fair enough just wanted to be sure as wouldnt surprise me if virign had

Re: Superhub & Virgin Media Business
 

I can also confrim port 25 is NOT blocked on residental as we had an exchange server at home with no issues.

We have no trust in VM with the superhub, we are getting BT FTTC installed at the end of this month and VM will be used as a backup connection and will remain at 10MB

we have already lost £10k in lost sales due to the SH